Creating a Global Engineering Culture - Path To Agility 2014

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Groupon is one of the fastest growing companies in history; from a staff of 10 to a staff of 10,000+ in three short years. As our own CEO says, “Nobody should grow that fast. Nobody.” Now that the dust has settled a bit and we’re stabilizing, how does engineering retro-fit a culture across 8 major development centers on several different continents? Truth be told, we’re still learning. Doc Norton, Groupon’s Global Director of Engineering Culture shares the philosophy, successes, and failures as he tells the story of Groupon’s rapid growth and movement toward a Global Engineering Culture.

Leadership & Management Technologie Business

Creating a 
Global Engineering Culture
Michael “Doc” Norton - doc@groupon.com @DocOnDev

8+
!
Platforms
48+
!
Countries
40M+
!
Customers
400M+
!
Deals
Global Domination!

People want to contribute
“The greatest waste … is
failure to use the abilities of
people…to learn about their
frustrations and about the
contributions that they are
eager to make.”
~ W. Edwards Deming

Our Focus
Autonomy Connection Excellence

Creating a 
Global Engineering Culture
Michael “Doc” Norton - doc@groupon.com @DocOnDev
Thoughts?

Creating a 
Global Engineering Culture
Michael “Doc” Norton - doc@groupon.com @DocOnDev
Thank You!

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Creating a Global Engineering Culture - Path To Agility 2014

1. Creating a  Global Engineering Culture Michael “Doc” Norton - doc@groupon.com @DocOnDev

2. 2007

3. 2008

4. November 2008

5. 2008 10 Employees

6. 2010 300+ Employees

7. 2012 10,000+ Employees

8. 8+ ! Platforms 48+ ! Countries 40M+ ! Customers 400M+ ! Deals Global Domination!

9. Not just daily deals

10. This is what it looked like

11. This is what it felt like

12. Site Outages

13. We are the enemy

14. Tell them what to do

15. Compliance is not the answer

16. People want to contribute “The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.” ~ W. Edwards Deming

17. Retrospectives

18. Interviews

19. Top Priorities Common Concerns

20. Employee Engagement Surveys

21. The Check-In

22. Team Ethos

23. Our Focus Autonomy

24. Our Focus Autonomy Connection

25. Our Focus Autonomy Connection Excellence

26. Our Plan AutonomyConnection Excellence

27. Our Plan AutonomyConnection Excellence

28. Didn’t you steal this from Dan Pink?