Dipesh Shah is a seasoned IT professional with over 10 years of experience in QA team management. He has extensive experience leading testing for banking software projects at TCS and RBC, including implementations of Pega and other applications. His responsibilities included developing quality plans, test cases, defect tracking, and reporting. He has strong skills in test automation, databases, and programming languages.

1. Dipesh Shah
1 Jevins Close , Email : vickyshah81@yahoo.com
Brampton, ON, L6X 2Y7 Cell : 416 919 8342
• A seasoned IT professional (10 yrs+) with extensive experience and demonstrated achievements in QA
team management.
• A strategic thinker, with a talent to proactively provide directions to the overall testing strategy.
• Excellent communication skills to liaison and understand business & technology teams.
Strengths:
• QA team Management
• Global Delivery Model
• Capacity Planning
• MTP (master test plan)
• QA Standards Development
• Off shore Vendor Management
• Training and mentoring
• Regression testing
• Financial Management
• Team Development/ Leadership
Professional Experience
QA lead – TCS July 2012 – Present
Projects: CIBC – PEGA (MPSO) - Release 0.5 , Release 1.0 and Release 2.0
CIBC’s corporate objective is to move from a product-centric approach to client-centric approach.
The Implementation of PEGA (MPSO) will provide CIBC frontlines the capability to complete sales
and origination processes across multiple products and services using one system. It will improve
CIBC’s ability to identify and meet client’s needs.It can sell multiple products of deposits accounts ,
credit cards , Loan , Overdraft.
This new implementation would be integrated with RBSS ,Branch Net Portal , Capstone , Core
Adjudication , DSM engine ,DM , BPM Core wherein it will facilitate the SSO (Single Sign On)
mechanism in combination with the systems such as:
Operator Profile (Includes PIP), Identity Repository (IDR) & LDAP and other CIBC security systems.
Roles / Responsibilities:
• Present QA scorecard to Senior Management
• Develop Quality management plan (test plan, test approach, acceptance criteria, analyzing functional
specifications, identify and communicate risks).
• Mentor team members
• Review QA test plans
• Conduct functional test plan walkthroughs with project team and client(s).
• Responsible for communicating readiness of project for go-live.
• Regular communication of defects both internally and to the client.
• Monitor preparation of Test beds
• Used HP ALM to prepare the Test Scenarios, Test Cases and Test Responsibility Matrices for the
Application under test.
Tools: PEGA, HP ALM

2. QA Lead – RBC Dec 2007 – June 2012
Software Applications: PEGA, Xerox, Ecourier, Kofax Ascent capture, Content Manager, Retail and
Commercial Banking, Enterprise Access Management, Scanning, Indexing and E-documentation)
Projects:
• Collections Migration to CART (Client Action & Request Tool)
• Attestation Delegation for Enterprise Application Access (Global RBC)
• GL Attestation Phase 1
• CMNY ECM Document Management
• Upgrade Kofax Ascent capture – version 9.0
• Ecourier MFRP
• RBC leasing
• Ecourier Infrastructure
• Owner steward and Assignment Phase 1 and Phase 2
• Indirect Lending Workflow (PEGA)
• Small business (PEGA)
• PDA signature card phase 1 and 2
Roles / Responsibilities:
• Quality Assurance Lead. Mentor and lead team members
• Manage onshore-offshore resources
• Reporting and presentation to Senior Management
• Prepare Master test plans
• Provide QA estimates and allocate resources for the projects
• Develop Quality management plan (test plan, test approach, acceptance criteria, analyzing functional
specifications, identify and communicate risks).
• Triage Defects.
• Monitor preparation of Test beds
Additionally,
• Used HPQC to prepare the Test Scenarios, Test Cases and Test Responsibility Matrices for the
Application under test.
• Scanning and Indexing of documents using Kofax Ascent Capture.
• Scanning of documents using Ecourier.
• Create barcoded forms using Eform Applications
Tools: PEGA, E-courier (Scanning & Indexing documents), HPQC, QTP automation, Kofax – Ascent Capture
(Scanning & Indexing), EAR (Enterprise Access Reporting), On demand Reports, Eforms, HPQC, Java, DB2,
.Net, SQL Server 2008, Oracle, XML.
Senior QA Analyst – ITMS Belgium Sep 2005 – Dec 2007
Projects: ITMS (International Trading Management System)
Roles / Responsibilities:
• Responsible to review, understand and scope out the requirements as a complete functionality point of
view and define the test cases effectively to ensure the overall business.
• Created and documented test plan, test approach, acceptance criteria, analyzed functional
specifications and communicated risks.
• In charge of scoping project sizing with respect to overall project quality.
• Worked with development to insure timely delivery of product.
• Create and present status reports to Senior Management.
• Lead triage meetings.
• Achievements – Appreciated a lot by client for exhaustive test coverage and timely execution.

3. Tools: MQC, QTP automation, .Net, SQL Server 2005.
QA Analyst – Martyn Gerrard, U.K. Mar 2002 – Sep 2005
Projects: Web site (www.martyngerrard.com)
Roles / Responsibilities:
• Responsible for preparing and executing test cases.
• Worked as a primary liaison with business and technical teams.
• Assist regression testing (QTP)
• Worked in unison with business team to prepare UAT test plan and data. Also assisted in execution.
• Reported and tracked the bugs using MQC.
Tools: MQC, QTP automation, .Net, Oracle.
E d u c a t i o n
Bachelor of Commerce.
Certification – CSTLB from ISTQB
T o o l s / S k i l l s
Testing Tools HP Quality Center, QTP, BPT
Databases & RDBMS ORACLE, MY SQL, MS Access, SQL Server
Operating Systems Windows 95/98/2000/XP/NT/2003 server, MS-DOS
Languages C, C++, ASP.NET, SQL, PL/SQL, HTML, XML, Java, VB
Web Browsers Internet Explorer 6.0, 5.0, Netscape 7.0, 6.0, Mozilla Firefox 1.0, Opera
Applications Pega, Ecourier, Kofax Ascent capture, Enterprise Access Reporting ,Eforms,
On demand reports
Functional Areas Finance (Banks) , Accounting