Resume

1. Dionne L. Allen
5327 Timuquana Rd
Jacksonville, Florida 32210
C: (857) 869-0144
Email: Dionneallen02169@gmail.com
Everest Institute, Chelsea, MAGraduated, Sep2011 Medical Insurance Billing and Coding Diploma
●President List Recipient
● Dean’s List/Class Ambassador
● OSHA/HIPAA Informed
Boston High School, Boston, MA Graduated, June 1998 High School Diploma
Billing/Coding/Administrative Skills
Billing and Coding, Medical Terminology, Coding (CPT and ICD-9), Filing, Typing10,000 KPH of accurate and efficient data
entry, Microsoft Office, Word, Excel, Ability to multitask, prioritizeand deliver on a deadline, Excellent customer service and
conflict resolutions skills, Intermediate training in Medicare and Medicaid Billing, Claims Processing, Telephone techniques,
Legal and Ethical Guidelines, InterpersonalSkills, Web PT, A/R Plus, ICA Systems , Hill Systems and Billing Collection
Strategies
Experience:
Align Network, Jacksonville FL- Nov 2015-Present-(Temp)/SNICompanies/AR-Research Specialist I
 Contact Payors for status of outstanding bills and appeals submitted to the Payor by Align
 Research payment reductions
 Review denial letters received by Payors
 Appealdenials/payment reductions
 Provide excellent customer service internally and externally
Arbour Counseling services, CBHI-Children BehaviourHealth Initiative, Allston Ma- June 2014-Oct 2015/ Business
Manager
 Corresponding with the Executive Program Director on Clinician issues and procedures
 Managing thebilling for 5 different sites locations, Allston, Lawrence,Worcester, Fall River, and W. Yarmouth
 Maintaining office staff
 Interviewing
 Monthly/Third quarter quality control audits
 Assisting with clinician issues
 DMH( Department of mental Health) billing
 Verifying insurances
 Obtaining authorizations and approvals from insurance companies for services
 Resolving billing issues
 Order supplies from staples for 5 site locations
 Training new staff
 Entering monthly billing for 100+ clinicians monthly
Arbour Counseling services, Boston Center, Allston MA - March 2014-June 2014/ Office Manager
 Greeting clients into the program
 Assisting with completing intake packets
 Verifying insurances
 Resolving billing issues
 Coordinating with Finance to pay vendors
Arbour Counseling Services, Outpatient Mental Health, Medford Ma- August 2013-March 2014/ Office Manager
 Maintaining an office staff of 7
 Monthly billing Audits

2.  Monthly /Third quarter quality control audits
 Resolving client issues
 Yearly evaluations
 Assisting with clinician issues
 Overseeing daily/ weekly deposits
Arbour Counseling Services, Outpatient Mental Health,Woburn Ma- March 2012-August 2013/ SeniorBiller
 Assisting Office Manager
 Collection, Knowledge of third party payers
 Handling Medicare, Medicaid and Commercial insurances
 Daily reports for collection/ account resolutions/ and client refunds
 Incoming calls from clients to assist with their billing issues
 Insurance verification and updates
 Problem solving
 Obtaining authorization from insurance companies for our clients Behavior Heath Services
 Entered clients demo’s in the A/R Plus database
 Back up receptionist/filing
 Rendered clients services in the A/R Plus database
 Entered PT1 authorization request for the clients transportation to and from facility
 Troubleshooting with Hill systems to resolve clients accounts
 Medical Records
Community Health andRehab Centerof Dorchester, Boston, Ma Aug 2011-Sept 2011 / Nov 2011-Feb 2012
Externship/Assistant Office Manager
● Patient registrations, filing, setting up the billing
● Assisting the PhysicalTherapist with Heating pads and electrodes for the patients
● Assisting the patients with their exercises
● Cleaning and setting up the rooms for thepatients
Daniels Law Offices, P.C., Quincy, MA Jun 2008-Jan 2011 CSR/Paralegal: Collections
● High Volume Dialer SystemOutbound Collection Calling
● Delinquent Debt Negotiation/Resolution
● Accurate Skip Tracing
Department of Disability Services, Boston, MA Feb 2008-Jun 2008 Travis Associates Temp/Clerk II
● Coordinated Patient Transportation
● Logged Patient Progress/Claimant Billing
● Researched Local Businesses on Behalf of Claimants
Department of Unemployment Assistance, Boston, MA Apr 2003-Feb 2008 Travis Associates Temp/CustomerRelation
Associate
● Performed Indexing and Quality Control Tasks
● Accurate UI System Code Entry
● Claimant Inbound Call Troubleshooting/Payment Arrangements
OSI, Inc. /Receivables Management, Westerville, OHJan 2002-Apr 2003 Accounts Receivable Specialist/3rdParty
Collections
● Negotiated Issues from UPS Inbound/Outbound Callers
● Computer Database Document Collection Activities
● UPS-owed Monies Collection/Balance Readjustments
CCS, Inc. /Credit Collection Services, Newton, MA Feb 2000-Jan 2002 JuniorA/R Collector/SeniorA/R Specialist
● Negotiated/Processed Collections,Payments,Balance readjustments and Data Entry
● Provided Training to New A/R Specialists