Social Competences as described by the ICB, the IPMA standard.
This presentation was part of a Train the Trainer preparation course for IPMA Level D instructors.
1. Pm baseline v3.0
Project and programme management
Methods for managing projects and programmes
Methods for Social Competences
Managing project-oriented organizations
Project Management
Project
Assigned
Project Start
Project
Coordination
Project
Controlling
Project
Close down
Project
Approved
Social System P|1
3. pm baseline
Methods for Social Competences
What is social competence? - Definitions
The potential of a person in a role to…
•cooperate
• Establish relationship & communication
•self-organize
• Deal with conflicts constructively
• building relationships • Facilitate the ability to Reflect
• engage creatively • Deal with emotions and diversity
• group-orientation • Use methods of intervention
• relationship-orientation
…The disposition to work and occupation
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|3
4. pm baseline
Methods for Social Competences
What are the methods for social competence?
• Feedback
• Reflection
• Moderation
• Presentation
• Intervention
Who should have social competence? How social competence is gained?
Through knowledge & experience
• Project Manager
• Project Owner
• Project Team Member
• Project Contributor
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|4
5. pm baseline
Methods for Social Competences
1.7 Teamwork
Team Competences
In every team must :
How team competence is gained?
• establish commitment
• learn • Using SOCIAL METHODS
• create the “Big Project Picture” • Through knowledge & experience
• safeguard synergies
• resolve conflict
• Jointly design the project management process
• establish confidence
• create a common value base
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|5
6. pm baseline
Methods for Social Competences
Intervention Methods
1.18 Communication
ICBv3.0
Intervention - Overview
Effective exchange
• Target – oriented communication and understanding of
information between
• Certain effect parties
• Attempts to control
Key word: OBSERVATION
Intervention Distinction
• Written: Letters, Documents, Proposals, Protocols
• Verbal: Feedback, Reflection, Presentations, Moderation
• Analogous: Stories, Sketches, Myths, Images
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|6
7. pm baseline
Methods for Social Competences
Intervention Methods
1.18 Communication
ICBv3.0
Verbal Intervention Method - Feedback
• Communication to a person, about a certain behavior in a certain situation
perceived by another person
Objectives Forms (methods)
• Learning & Development • Written
• Increasing the scope of action • Verbal
• 360 - degree
Feedback is
always
How? subjective! When?
•Defined feedback rules • Project Start, Controlling, Close down
•Giving & Receiving • Crisis Management
• By groups or persons to groups or persons
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|7
8. pm baseline
Methods for Social Competences
Intervention Methods
2.3 Self-control
ICBv3.0
Verbal Intervention Method - Reflection
• the collective exchange and thinking out loud of a learning process
Objectives Forms
• Establish the ability to work • Flash feedback
• Provide a common perspective of • Mood barometers
a situation • Point methods
• Associative Procedures
How? When?
•By a person or groups • Project Start, Controlling, Close down
• Crisis Management
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|8
9. Methods for Social Competences
Question
'Feedback' differs among others from 'reflection' in …:
Answers:
X a. the construction of a common view of the current status in the social system.
X b. the objective of further developing.
V c. the defined rules.
V d. the methods used in the project.
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|9
10. pm baseline
Methods for Social Competences
2.1 Leadership, 2.3 Self-
Dealing with emotions and diversity
control, 2.6 Openness
ICBv3.0
Emotions 3.8 Personnel
1.7 Teamwork management
• Short live and intensive feelings of individuals or teams
• Related to something or somebody
Distinction Related to
• Dealing with Personal emotions • Processes (start, control, crisis, close)
• Dealing with Others emotions • Structure (general project framework)
How to deal ? (key method) When?
•Reflection • Project Start, Controlling, Close down
• Crisis Management
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|10
11. pm baseline
Methods for Social Competences
Dealing with emotions and diversity
2.1 Leadership
ICBv3.0
Diversity 1.7 Teamwork
• Projects are heterogeneous teams
• Diversity includes similarities and differences between team members
Similarities Differences
Objectives How much diversity needed?
Common historyFunctional Skills
• Create sufficient diversity • Project requirements
Functional Skills Professional Experience
• Manage diversity • Project Environment Analysis
Project Experience
Common environment Contacts
Age, Gender
Cultures
Methods for analyzing & managing
Hierarchy When?
•Confidence building • Project Assignment (achieve)
•Team building • Project Start, Social Controlling
•Set up project structures (manage)
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|11
12. Methods for Social Competences
Question
Methods for 'emotionalising' in projects are among others:
Answers:
a. telling of a secret during the project start workshop
V
V b. reflection of the cooperation process in the project team
V c. development of competitive situations in the project team
X d. use of the earned value analysis
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|12
13. pm baseline
Methods for Social Competences
Conflict Management
2.12 Conflict & crisis
ICBv3.0
Conflict
• Is a situation in which the different expectations of individuals clash
Objectives Methods for identifying conflicts
• Identify potential conflicts
• Scenario technique
• Prevent conflicts
• Project environment analysis
• Sensitivity Analysis
Methods for reducing / preventing When?
• Team building / Confidence building • Project Start & Controlling
• Preventing strategies & measures
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|13
14. pm baseline
Methods for Social Competences
Conflict Management
2.12 Conflict & crisis
ICBv3.0
Dealing with Conflicts
•Various strategies can be used to handle with conflicts, such as compromise,
consensus or battle
Objectives Methods for dealing with conflicts
• Resolve
• Perception • Conflict moderation
• Handle
• Analysis • Mediation
• Limit
• Diagnosis • Team reflection….
• Prevent
• Problem – solving
• Discussion
• Negotiation
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|14
15. Methods for Social Competences
Question
Methods for identifying conflicts, are among others:
Answers:
a. scenario analysis
V
X b. team building
V c. sensitivity analysis
V d. project environment analysis
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|15
16. pm baseline
Methods for Social Competences
Moderation & Presentation
1.18 Communication
ICBv3.0
Workshops, meetings & project presentations (communication forms)
• used to organize collaboration in project management
• help ensure the acceptance of the project or program results
Success Factors Methods
• Professional preparation
• Creativity
• Execution and follow up
• Decision
• Appropriate selection of participants
• Presentation
• Work methods
• Suitable room layout When?
• Support communication
• Project management process design
• Project Marketing
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|16
17. Methods for Social Competences
Question
The project communication forms are among others:
Answers:
V a. meetings between the project manager and individual project team members
X b. project individual works
V c. project meetings
V d. project workshops
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|17
18. pm baseline
Methods for Social Competences
Moderation & Presentation
2.7 Creativity
ICBv3.0
Creativity Methods
• used to produce a variety of ideas on a topic without evaluating
Methods Goal
• Brainstorming / Brain writing • Structure
• Mind mapping • Combine
• Improve
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|18
19. pm baseline
Methods for Social Competences
Moderation & Presentation
2.1 Leadership,
2.4 Assertiveness
ICBv3.0
Decision Methods
• decisions are crucial for project success
• differentiate between individual and team / group decisions
Methods
• Rating matrix
• Cost benefit analysis
• Point method
• Ranking
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|19
20. pm baseline
Methods for Social Competences
Moderation & Presentation
1.18 Communication
ICBv3.0
Presentation Methods - When
• results presentation
• project status
Presentation Process
• Define Objectives
• Preparation
• Target Audience
• Execution
• Follow Up • Objects Achieved
• Lessons Learned
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|20
21. pm baseline
Methods for Social Competences
Interviewing and Negotiating
2.11 Negotiation
ICBv3.0
Interviewing and Negotiating
• negotiating is a type of interview
• examples of negotiation: project budget, cost reduction, conflict situation
Objectives The basis
• to present a point of view
• active listening
• to convince other party to accept an offer
• collect data
The result
• win – win situation
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|21
22. Methods for Social Competences
Question
'Social' project controlling comprises the controlling of the …
Answers:
a. project resources.
X
V b. project culture.
V c. project organization.
X d. project risks.
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