Dinesh Boomi
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Personal Information
Unternehmen/Arbeitsplatz
London, United Kingdom United Kingdom
Beruf
Senior Business Analyst at TalkTalk
Branche
Technology / Software / Internet
Info
Business Analyst recognised as a highly motivated person with outstanding problem solving skills, in-depth telecom domain knowledge, passion for innovation and interpersonal skills needed to deliver high profile transformation projects and programmes. Recognised Analyst for consistency in leading and delivering multiple/concurrent project or releases within cost/quality/time framework, with proper governance in place to avoid deviation from agreed tolerances on KPIs. Trusted Team Leader with excellent skills in cultivating strong ties with senior stakeholders and excellent track record in recruiting, leading and managing resources in a geographically dispersed team. AREAS OF EXPERTISE An...
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Tags
agile business analyst waterfall to agile agile business analysis omni channel experience customer lifecycle customer journey customer interactions customer experience management customer experience customer relationship management digital transformation cxm crm
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Präsentationen

(2)

Transform customer and agent experience

Vor 6 Jahren • 110 Aufrufe

Transition of a Business Analyst from waterfall to agile ways of working.

Vor 6 Jahren • 138 Aufrufe
Personal Information
Unternehmen/Arbeitsplatz
London, United Kingdom United Kingdom
Beruf
Senior Business Analyst at TalkTalk
Branche
Technology / Software / Internet
Info
Business Analyst recognised as a highly motivated person with outstanding problem solving skills, in-depth telecom domain knowledge, passion for innovation and interpersonal skills needed to deliver high profile transformation projects and programmes. Recognised Analyst for consistency in leading and delivering multiple/concurrent project or releases within cost/quality/time framework, with proper governance in place to avoid deviation from agreed tolerances on KPIs. Trusted Team Leader with excellent skills in cultivating strong ties with senior stakeholders and excellent track record in recruiting, leading and managing resources in a geographically dispersed team. AREAS OF EXPERTISE An...
Tags
agile business analyst waterfall to agile agile business analysis omni channel experience customer lifecycle customer journey customer interactions customer experience management customer experience customer relationship management digital transformation cxm crm
Mehr anzeigen