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DINA LABIB
Date and place of birth : Egypt, 30 March 1989 (25 Years)
Present resident in Dubai, UAE(employment visa)
Sex : Female
Status : Single
Nationality : Egyptian
Contacts : Phone +971 50 148 9636
: Email dinalabib89@gmail.com
SUMMARY
Dedicated customer service representative, highly motivated, ambitious and
contribute to company success
HIGHLIGHTS
 Bilingual (Arabic & English)  Friendly personality
 Hospitality and catering
professionals
 Great tone of voice
 Seasoned in conflict resolution  A smile you can hear
 Sharp problem solver  Energetic word attitude
ACCOMPLISHMENTS
 Ability to understand and determine the needs of a customer with less
explanation possible
 The possibility to turn a dissatisfied customer into a satisfied
promoter, solve and recover the situation with the least cost
 Give the customer the best experience they could have, make their
day and let them have a blast
 Behind the scene an active optimistic enthusiastic team player, a
challenger on the perfect quality score and a mustang in a rush time
EDUCATION
2011 BA in Travel and Tourism
Institute of qualitative Studies. Cairo –Egypt
2007 Nasr City Private School
Cairo – Egypt

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EXPERIENCE
02/2015 Till Sales Assistant
Present Neil’s Yard – Dubai, UAE
Handled the Customer Serviceprocess of beauty products, whereI
was responsiblefor greeting customers, knowing their needs and
meeting their expectations by selling them the right product, in
addition to handling stocking, cashiering, and sales reportwriting
11/2012 Till
11/2014
Executive Manager
Fly Company Co. – Cairo, Egypt
Started as service sales for handmade products and party preparation,
with good skills of decision taking and actions I have got promoted to
the manager
03/2011 TO
09/2012
Customer Listenercare Adviser
Vodafone International Services–Cairo, Egypt
Providing support for Vodafone Egypt Customers over the phone, full
account support for postpaid customers and simple troubleshooting
steps
03/2010 TO
03/2011
Hostess
Four Seasons Hotel – Cairo, Egypt
As a very good opportunity I had the chance to work in the Four
Seasons hotel Cairo on the graduation year as an evaluation for my
practical study and an income for the last year of my college years
HOBBIES & SKILLS
 Intermediate Photographer : Landscapeand portrait photographer
 Yoga meditation
CONTACTS
I would be glad to receive and respond on your inquiries via my contacts.
Phone number : +971 50 148 9636
Email address : dinalabib89@gmail.com