SlideShare ist ein Scribd-Unternehmen logo
1 von 24
Start listening to what
consumers say in social media

            Dimitri Popov
        Business Development
“Internet is
garbage flying at
the speed of light”

        Michael Porter, 1998
          Harvard Professor
        Nobel Prize Laureate
“The future of the
Internet is search”

            Bill Gates, 2006
           Harvard dropout
                  Billionaire
★   is a powerful tool
★   to professionally monitor
★   millions of Russian social media
★   in real time
Russia, CIS Are Big
                                  China                                            298

                                   USA                                      231

                                   Japan                       91

★   World’s Top 10                 India                      81

                                  Brazil                 65

★   60m+ Internet users         Germany                  62

                                    UK              49


★   20m+ social media (blogs,     Russia            45



    forums, social networks)    Ukraine        10

                                           0             75         150   225     300


                                     Source: World FactBook, 2008
Social Media
       Organize Conversations

Online Media    Blogs &      Social
               Microblogs   Networks
“5 popular blog posts
on our new phone
model may overrule
$3m TV campaign”
                     Anonymous, 2010
                    Marketing Director
    Multinational Consumer Electronics
                  Corporation in Russia
Social Media Are Critical
                          Reco from people known                                          90%

                        Consumer opinions online                                   70%

                                  Brand Websites                                   69%

★   Number 2 after friends              Editorial                                  69%

                                    Sponsorships                              64%

★   In line with PwC                         TV                              62%


    Russian study in 2010            Newspapers                          61%

                                       Magazines                        59%

                                       Billboards                      55%
★   Growing in influence                    Radio                       55%

                                                    0   0.225   0.45         0.675       0.9

                               Source: Nielsen Global Online Consumer Survey, 2009
“CNN.com does not
worry me. What
worries me is the
CNN itself”
         Ted Turner, 2004

          CNN Founder
What’s the difference?
                 TRADITIONAL MEDIA         SOCIAL MEDIA

  TRUST                 LOW              TRUST EACH OTHER

                                        ANONIMOUS IF THEY
ANONIMITY              DUMB
                                             WANT


 FEEDBACK                NO                    FULL


  SPEED                 LOW                 IMMEDIATE

                                        FROM AN EXPERT TO A
COMPETENCE      JORNALIST (EDITORIAL)
                                        GUY FROM THE STREET
What has NOT changed?

  USERS



          WANT TO INFLUENCE   THE PUBLIC


JOURNALISTS
“In God we trust. All
others we monitor.”
             US NSA Slogan
What to choose from?
Who Started The Game?

★ Telecom
                         HIGH CHECK
★ Consumer Electronics
★ Banks & Insurance      HIGH RISK

★ Automotive
                         FREQUENT
★ Pharmaceutical         PURCHASE
Choose the right category
Compare to competition
                            Brand 1               Brand 2

           80



           60
Mentions




           40



           20



            0
                1   2   3   4     5   6   7   8     9       10   11   12

                                      Weeks
Reporting covers many sides of it
 MENTIONS                TONALITY               GEOGRAPHY
                    80
                    60
                    40
 NOKIA 6233         20
                     0
                   -20
                   -40
                   -60
                         Jan   Feb Mar Apr

         SOURCES                             AUTHORS
DASHBOARD
  Average # per
                      Maximum # of posts   Growth vs. PP   Total # of posts      Unique sources   Unique authors
      day




Most active sources                                            Latest mentions
Source


                                                       Delegate

                          NEWS RIVER
Author/Blogger                         Sentiment


                                        Delete post
                                       Delete source
OUR CUSTOMER
SUPPORT WILL HELP
                       Setting a search for                                USER FILLS THIS IN

                            Nokia E72
TO DO IT ALL RIGHT                                                         ON HER/HIS OWN




                                                                      Notes

                                                          The search topic name is reflected in
            Search Topic        Price for Nokia E72                the reports only

        Mandatory Words          Цена (price), E72        These words must appear in one post

                                                          Either of the words must appear in a
                     Words   Нокия, Nokia, Нокиа, Нокiа                   post

              Exceptions            leave blank           None of the words must be in a post
You have zero risk
                        It is necessary for every brand
 WE DON’T NEED IT
                          AFFECTED by social media

                         Better start now to see the
     NOT NOW
                           SCALE of the influence

                       Listen to what consumer REALLY
WHAT’S IN IT FOR ME?          say about you NOW
“It is not necessarily the
strongest that survive
or the most intelligent
but the one most
responsive to change”
                 Charles Darwin, 1859
        Not really a business strategist
Register at
   www.YouScan.ru

      Dimitri Popov
   Business Development
dimitri.a.popov@youscan.biz
      +380 67 5007599
      +7 916 0196100

Weitere ähnliche Inhalte

Ähnlich wie Listen to Russian consumers in social media with YouScan

Nova media - Vyuziti pro komunikaci a PR
Nova media - Vyuziti pro komunikaci a PRNova media - Vyuziti pro komunikaci a PR
Nova media - Vyuziti pro komunikaci a PR
Innovation Tank
 
NORAD NORTHCOM Social Media Boot Camp
NORAD NORTHCOM Social Media Boot CampNORAD NORTHCOM Social Media Boot Camp
NORAD NORTHCOM Social Media Boot Camp
Eric Schwartzman
 
Social Media Boot Camp SF April 28, 2010
Social Media Boot Camp SF April 28, 2010Social Media Boot Camp SF April 28, 2010
Social Media Boot Camp SF April 28, 2010
guest3b9e35d
 
Social Media Boot Camp, Chicago June 16, 2010
Social Media Boot Camp, Chicago June 16, 2010Social Media Boot Camp, Chicago June 16, 2010
Social Media Boot Camp, Chicago June 16, 2010
Eric Schwartzman
 
The Future of Destination Marketing Why all Marketing is Social Marketing
The Future of Destination Marketing Why all Marketing is Social MarketingThe Future of Destination Marketing Why all Marketing is Social Marketing
The Future of Destination Marketing Why all Marketing is Social Marketing
Anna Pollock
 
Word of Mouth Marketing: The Stats, Strategies & Trends You Need to Know
Word of Mouth Marketing: The Stats, Strategies & Trends You Need to KnowWord of Mouth Marketing: The Stats, Strategies & Trends You Need to Know
Word of Mouth Marketing: The Stats, Strategies & Trends You Need to Know
BSI
 
New Media Boot Camp Day One20090924
New Media Boot Camp Day One20090924New Media Boot Camp Day One20090924
New Media Boot Camp Day One20090924
Eric Schwartzman
 

Ähnlich wie Listen to Russian consumers in social media with YouScan (20)

REUTERS Advertising Information and Solutions
REUTERS Advertising Information and SolutionsREUTERS Advertising Information and Solutions
REUTERS Advertising Information and Solutions
 
20090504 K Forum
20090504 K Forum20090504 K Forum
20090504 K Forum
 
Nova media - Vyuziti pro komunikaci a PR
Nova media - Vyuziti pro komunikaci a PRNova media - Vyuziti pro komunikaci a PR
Nova media - Vyuziti pro komunikaci a PR
 
Reuters.com & TimesSquare2.com Presentation 03-13-12
Reuters.com & TimesSquare2.com Presentation 03-13-12Reuters.com & TimesSquare2.com Presentation 03-13-12
Reuters.com & TimesSquare2.com Presentation 03-13-12
 
Social Media Boot Camp at NORAD NORTHCOM
Social Media Boot Camp at NORAD NORTHCOMSocial Media Boot Camp at NORAD NORTHCOM
Social Media Boot Camp at NORAD NORTHCOM
 
NORAD NORTHCOM Social Media Boot Camp
NORAD NORTHCOM Social Media Boot CampNORAD NORTHCOM Social Media Boot Camp
NORAD NORTHCOM Social Media Boot Camp
 
Social Media Boot Camp SF April 28, 2010
Social Media Boot Camp SF April 28, 2010Social Media Boot Camp SF April 28, 2010
Social Media Boot Camp SF April 28, 2010
 
Social Media Boot Camp, Chicago June 16, 2010
Social Media Boot Camp, Chicago June 16, 2010Social Media Boot Camp, Chicago June 16, 2010
Social Media Boot Camp, Chicago June 16, 2010
 
Emakina Academy 3 - Marketing 2.0: discover the new consumer at the Web 2.0 era
Emakina Academy 3 - Marketing 2.0: discover the new consumer at the Web 2.0 eraEmakina Academy 3 - Marketing 2.0: discover the new consumer at the Web 2.0 era
Emakina Academy 3 - Marketing 2.0: discover the new consumer at the Web 2.0 era
 
DataSift's Rob Bailey at The Social Media Strategies Summit
DataSift's Rob Bailey at The Social Media Strategies Summit DataSift's Rob Bailey at The Social Media Strategies Summit
DataSift's Rob Bailey at The Social Media Strategies Summit
 
Social it-purchasing-spiceworks-webinar-slides
Social it-purchasing-spiceworks-webinar-slidesSocial it-purchasing-spiceworks-webinar-slides
Social it-purchasing-spiceworks-webinar-slides
 
The Future of Destination Marketing Why all Marketing is Social Marketing
The Future of Destination Marketing Why all Marketing is Social MarketingThe Future of Destination Marketing Why all Marketing is Social Marketing
The Future of Destination Marketing Why all Marketing is Social Marketing
 
B2B Social Media Workshop - Los Angeles
B2B Social Media Workshop - Los AngelesB2B Social Media Workshop - Los Angeles
B2B Social Media Workshop - Los Angeles
 
Managing Your Brand's Reputation Online
Managing Your Brand's Reputation OnlineManaging Your Brand's Reputation Online
Managing Your Brand's Reputation Online
 
Word of Mouth Marketing: The Stats, Strategies & Trends You Need to Know
Word of Mouth Marketing: The Stats, Strategies & Trends You Need to KnowWord of Mouth Marketing: The Stats, Strategies & Trends You Need to Know
Word of Mouth Marketing: The Stats, Strategies & Trends You Need to Know
 
The 4 fundamentals of iDirect Marketing
The 4 fundamentals of iDirect MarketingThe 4 fundamentals of iDirect Marketing
The 4 fundamentals of iDirect Marketing
 
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...
 
High Performance Marketing & Advertising
High Performance Marketing & AdvertisingHigh Performance Marketing & Advertising
High Performance Marketing & Advertising
 
New Media Boot Camp Day One20090924
New Media Boot Camp Day One20090924New Media Boot Camp Day One20090924
New Media Boot Camp Day One20090924
 
“How can we face Facebook?”
“How can we face Facebook?”“How can we face Facebook?”
“How can we face Facebook?”
 

Mehr von Dimitri Popov

Pitching Hacks for Passionate Beginners
Pitching Hacks for Passionate BeginnersPitching Hacks for Passionate Beginners
Pitching Hacks for Passionate Beginners
Dimitri Popov
 
BilliBox for FMCG Marketing
BilliBox for FMCG MarketingBilliBox for FMCG Marketing
BilliBox for FMCG Marketing
Dimitri Popov
 
API Moscow - B2B Marketing for Startups
API Moscow - B2B Marketing for StartupsAPI Moscow - B2B Marketing for Startups
API Moscow - B2B Marketing for Startups
Dimitri Popov
 
Founder institute sales & marketing session Фug 5
Founder institute sales & marketing session Фug 5Founder institute sales & marketing session Фug 5
Founder institute sales & marketing session Фug 5
Dimitri Popov
 
Taxi call investor pitch july 2011
Taxi call investor pitch   july 2011Taxi call investor pitch   july 2011
Taxi call investor pitch july 2011
Dimitri Popov
 
Founder institute naming and branding june 3 2013
Founder institute naming and branding june 3 2013Founder institute naming and branding june 3 2013
Founder institute naming and branding june 3 2013
Dimitri Popov
 
Сессия исследований Founder Institute 27 мая 2013 года
Сессия исследований Founder Institute 27 мая 2013 годаСессия исследований Founder Institute 27 мая 2013 года
Сессия исследований Founder Institute 27 мая 2013 года
Dimitri Popov
 
Какой он - идеальный CTO?
Какой он - идеальный CTO?Какой он - идеальный CTO?
Какой он - идеальный CTO?
Dimitri Popov
 
BilliBox Mobile Rebate
BilliBox Mobile RebateBilliBox Mobile Rebate
BilliBox Mobile Rebate
Dimitri Popov
 
US Market Transitions In Consumer Video
US Market Transitions In Consumer VideoUS Market Transitions In Consumer Video
US Market Transitions In Consumer Video
Dimitri Popov
 
SUPERPHOTO Pricing And Delivery Policy
SUPERPHOTO Pricing And Delivery PolicySUPERPHOTO Pricing And Delivery Policy
SUPERPHOTO Pricing And Delivery Policy
Dimitri Popov
 

Mehr von Dimitri Popov (20)

Trouble Getting Pregnant? Get Second Opinion, Hear from an Experienced Doctor
Trouble Getting Pregnant? Get Second Opinion, Hear from an Experienced DoctorTrouble Getting Pregnant? Get Second Opinion, Hear from an Experienced Doctor
Trouble Getting Pregnant? Get Second Opinion, Hear from an Experienced Doctor
 
Why Pitch? for Moscow Tesla Club and Club500
Why Pitch? for Moscow Tesla Club and Club500Why Pitch? for Moscow Tesla Club and Club500
Why Pitch? for Moscow Tesla Club and Club500
 
Lifehelp Investor Deck
Lifehelp Investor DeckLifehelp Investor Deck
Lifehelp Investor Deck
 
Building Airpad for McFly.Aero
Building Airpad for McFly.AeroBuilding Airpad for McFly.Aero
Building Airpad for McFly.Aero
 
Press release educational pitch
Press release educational pitchPress release educational pitch
Press release educational pitch
 
The Chosen - DreamCast
The Chosen - DreamCastThe Chosen - DreamCast
The Chosen - DreamCast
 
Product development aug 7 yandex
Product development aug 7 yandexProduct development aug 7 yandex
Product development aug 7 yandex
 
Pitching Hacks for Passionate Beginners
Pitching Hacks for Passionate BeginnersPitching Hacks for Passionate Beginners
Pitching Hacks for Passionate Beginners
 
BilliBox for FMCG Marketing
BilliBox for FMCG MarketingBilliBox for FMCG Marketing
BilliBox for FMCG Marketing
 
API Moscow - B2B Marketing for Startups
API Moscow - B2B Marketing for StartupsAPI Moscow - B2B Marketing for Startups
API Moscow - B2B Marketing for Startups
 
Founder institute sales & marketing session Фug 5
Founder institute sales & marketing session Фug 5Founder institute sales & marketing session Фug 5
Founder institute sales & marketing session Фug 5
 
Taxi call investor pitch july 2011
Taxi call investor pitch   july 2011Taxi call investor pitch   july 2011
Taxi call investor pitch july 2011
 
Founder institute naming and branding june 3 2013
Founder institute naming and branding june 3 2013Founder institute naming and branding june 3 2013
Founder institute naming and branding june 3 2013
 
Сессия исследований Founder Institute 27 мая 2013 года
Сессия исследований Founder Institute 27 мая 2013 годаСессия исследований Founder Institute 27 мая 2013 года
Сессия исследований Founder Institute 27 мая 2013 года
 
Какой он - идеальный CTO?
Какой он - идеальный CTO?Какой он - идеальный CTO?
Какой он - идеальный CTO?
 
BilliBox Mobile Rebate
BilliBox Mobile RebateBilliBox Mobile Rebate
BilliBox Mobile Rebate
 
US Market Transitions In Consumer Video
US Market Transitions In Consumer VideoUS Market Transitions In Consumer Video
US Market Transitions In Consumer Video
 
SUPERPHOTO Pricing And Delivery Policy
SUPERPHOTO Pricing And Delivery PolicySUPERPHOTO Pricing And Delivery Policy
SUPERPHOTO Pricing And Delivery Policy
 
Измеряйте эффективность маркетинга и PR в соцмедиа с YouScan - trial 30 дней
Измеряйте эффективность маркетинга и PR в соцмедиа с YouScan - trial 30 днейИзмеряйте эффективность маркетинга и PR в соцмедиа с YouScan - trial 30 дней
Измеряйте эффективность маркетинга и PR в соцмедиа с YouScan - trial 30 дней
 
What Is Pod
What Is PodWhat Is Pod
What Is Pod
 

Listen to Russian consumers in social media with YouScan

  • 1. Start listening to what consumers say in social media Dimitri Popov Business Development
  • 2. “Internet is garbage flying at the speed of light” Michael Porter, 1998 Harvard Professor Nobel Prize Laureate
  • 3.
  • 4. “The future of the Internet is search” Bill Gates, 2006 Harvard dropout Billionaire
  • 5. is a powerful tool ★ to professionally monitor ★ millions of Russian social media ★ in real time
  • 6. Russia, CIS Are Big China 298 USA 231 Japan 91 ★ World’s Top 10 India 81 Brazil 65 ★ 60m+ Internet users Germany 62 UK 49 ★ 20m+ social media (blogs, Russia 45 forums, social networks) Ukraine 10 0 75 150 225 300 Source: World FactBook, 2008
  • 7. Social Media Organize Conversations Online Media Blogs & Social Microblogs Networks
  • 8. “5 popular blog posts on our new phone model may overrule $3m TV campaign” Anonymous, 2010 Marketing Director Multinational Consumer Electronics Corporation in Russia
  • 9. Social Media Are Critical Reco from people known 90% Consumer opinions online 70% Brand Websites 69% ★ Number 2 after friends Editorial 69% Sponsorships 64% ★ In line with PwC TV 62% Russian study in 2010 Newspapers 61% Magazines 59% Billboards 55% ★ Growing in influence Radio 55% 0 0.225 0.45 0.675 0.9 Source: Nielsen Global Online Consumer Survey, 2009
  • 10. “CNN.com does not worry me. What worries me is the CNN itself” Ted Turner, 2004 CNN Founder
  • 11. What’s the difference? TRADITIONAL MEDIA SOCIAL MEDIA TRUST LOW TRUST EACH OTHER ANONIMOUS IF THEY ANONIMITY DUMB WANT FEEDBACK NO FULL SPEED LOW IMMEDIATE FROM AN EXPERT TO A COMPETENCE JORNALIST (EDITORIAL) GUY FROM THE STREET
  • 12. What has NOT changed? USERS WANT TO INFLUENCE THE PUBLIC JOURNALISTS
  • 13. “In God we trust. All others we monitor.” US NSA Slogan
  • 14. What to choose from?
  • 15. Who Started The Game? ★ Telecom HIGH CHECK ★ Consumer Electronics ★ Banks & Insurance HIGH RISK ★ Automotive FREQUENT ★ Pharmaceutical PURCHASE
  • 16. Choose the right category
  • 17. Compare to competition Brand 1 Brand 2 80 60 Mentions 40 20 0 1 2 3 4 5 6 7 8 9 10 11 12 Weeks
  • 18. Reporting covers many sides of it MENTIONS TONALITY GEOGRAPHY 80 60 40 NOKIA 6233 20 0 -20 -40 -60 Jan Feb Mar Apr SOURCES AUTHORS
  • 19. DASHBOARD Average # per Maximum # of posts Growth vs. PP Total # of posts Unique sources Unique authors day Most active sources Latest mentions
  • 20. Source Delegate NEWS RIVER Author/Blogger Sentiment Delete post Delete source
  • 21. OUR CUSTOMER SUPPORT WILL HELP Setting a search for USER FILLS THIS IN Nokia E72 TO DO IT ALL RIGHT ON HER/HIS OWN Notes The search topic name is reflected in Search Topic Price for Nokia E72 the reports only Mandatory Words Цена (price), E72 These words must appear in one post Either of the words must appear in a Words Нокия, Nokia, Нокиа, Нокiа post Exceptions leave blank None of the words must be in a post
  • 22. You have zero risk It is necessary for every brand WE DON’T NEED IT AFFECTED by social media Better start now to see the NOT NOW SCALE of the influence Listen to what consumer REALLY WHAT’S IN IT FOR ME? say about you NOW
  • 23. “It is not necessarily the strongest that survive or the most intelligent but the one most responsive to change” Charles Darwin, 1859 Not really a business strategist
  • 24. Register at www.YouScan.ru Dimitri Popov Business Development dimitri.a.popov@youscan.biz +380 67 5007599 +7 916 0196100

Hinweis der Redaktion