One of the top five operational expenses for most organisations is telecom costs. The world of telecom savings is as varied and dynamic as the many services available, so there’s a multitude of possible savings strategies. As technology, plans, contracts, and people change, so do savings strategies. That’s why a managed telecom environment is crucial. A properly managed telecom environment will put money back in your pocket to use for more sensible expenses.

1. Your CLM service provider should
understand the complete IT
environment and have an exemplary
record in global execution for
both CLM software and
outsourcing services.
What do you hope to achieve?
How will you measure success?
The more mature the CLM
function becomes within your
organisation, the more
value it will generate.
Get buy-in from all stakeholders,
including finance (accounts payable)
and IT, and understand
their requirements.
in a central repository, which allows you to
• verify invoices
• properly allocate costs across all your business units
One of the top five operational expenses
for most organisations is telecom costs.
why
CLM?
7ways
to make
communications lifecycle
management (CLM) work for you
See all your
telecom expenses
across the organisation
• fixed & mobile
• voice & data
• local & global
Collated telecom
invoices in one place
Organisations implementing
new management controls of
their telecom spend can easily be
overwhelmed by the detail – and
potential. There are great cost
benefits to be realised, as well as
greater management benefits from
the visibility that CLM provides
Asking for a carrier quotation or
inquiring about a provider’s scope of
services? The information collected
through your CLM programme can
help you negotiate favourable local,
national or global contracts.
Your CLM partner, if selected
properly, has already done what
you’re trying to achieve – many
times, and in many geographies.
Select your
CLM partner
carefully1
Identify your
goals and
business measures
2
Understand how
CLM fits within the
overall IT domain
and charter
3 Involve people
who’ll benefit4
Take a
phased approach
to implementation5
Integrate your CLM
services with your
telecom purchasing
decisions and
processes
6
Use your CLM
provider to
augment your
internal expertise
7

2. 47.30
Average monthly cost per device (USD)
0 5 10 15 20 25 30 35 40 45 50
disconnect unused
voice lines
What you don’t know can hurt you.
The analysis showed 25% of devices had
less than 10% voice utilisation.
assess plan ‘wants’
versus ‘needs’
Leaving plan selection to what users want,
rather than what they need, can result in
higher costs.
assess international roaming
plan value per user
In terms of international data roaming, organizations
spent an average of USD 48.72 monthly per user.
While international roaming plan fees vary across carrier
by device type and data allotment, they can reduce
international spend substantially.
don’t underestimate average
annual download cost
Dimension Data’s research puts the average corporate-
liable device download expenditure at around USD 3.94
per device, per month just under USD 50 annually.
Accountability starts with visibility
A properly managed telecom
environment will put money
back in your pocket to use for
more sensible expenses.
5ways
to cut
Top corporate-liable
mobile costs
01
02
03
04
validate all your
device replacements
On average, 29% of all users either replace or upgrade a
device each year. Only 1% of those replacements
are insurance-related. Users replace their devices mostly
because they want to, not because they need to,
and this causes unnecessary expenditure.
05
The world of telecom savings is as
varied and dynamic as the many
services available, so there’s a multitude
of possible savings strategies. As
technology, plans, contracts, and
people change, so do savings strategies.
That’s why a managed telecom
environment is crucial.
You need to know exactly which devices are
on your account, how they’re being used
and how you’re getting billed for that use.
< 10%
29 – 10%
59 – 30%
79 – 60%
100 – 80%
0 5 10 15 20 25 30 35 40
Percentage of devices
Groupof%utilization
Average
3.94
Average annual cost per device (USD)
0 5 10 15 20 25 30 35 40 45 50
Average
2010
2011
2012
0 5 10 15 20 25 30 35 40
Device replacement %
Year
29%
28%
31%
29%