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FACEBOOK: HOW TO USE IT IN TRAVEL
Neasa Costin - Facebook
Agenda
• Travel is inherently social

• How people are talking about your travel company

• Steps to Success

• Case Study




@socialtrav ,#STM2012
Why is Facebook the BEST
platform to promote Travel?
1
BILLION           58%
                  return
                   daily
MONTHLY ACTIVE USERS
Source: Facebook Internal Data, Mar 2012
the world has changed
How we consume media is rapidly
changing too …
The amount of data we process daily is
increasing



          We turn to our friends
                 to filter
            this information

                           Friends

                           Interests

                       Friends´interests
The web is being rebuilt around people.




           No advertising has
          more impact than the
          opinion of friends and
                  family

                                       Friends

                                       Interests

                                   Friends´interests
People are extremely engaged on Facebook…

        85%
           of people on
       Facebook are content
             creators




                                               5.5B stories
                                             posted every day
                                              (worldwide, average)
Source: Facebook internal data, June 2012.
These conversations are happening on a
massive scale
Information                                              Stories




      42%                        60%                        83%
milestones posted on                                         trust a travel
                           factor online opinions
people’s timelines are                                 recommendation from
                         into their travel decisions
     about travel                                        friends and family
Conversations about travel occur on Facebook …




         2/3
Share holidays plans
   on Facebook




Sources: Forbes (July 2012), Mashable (March
2012)
Conversations about travel occur on Facebook …




         Over
         50%
       Say that seeing
      friends’ vacation
      pictures inspired
    them to book a trip
     to that destination


Sources: Forbes (July 2012), Mashable (March
2012)
Conversations about travel occur on Facebook …




             Over
             70%
       Update their status
       and/or share photos
         while on holiday



Sources: Forbes (July 2012), Mashable (March
2012)
Conversations about travel occur on Facebook …




    Over
    50%
Like pages specific
   to a vacation
These conversations are happening across
        the whole travel cycle
                                                                                            59% post a
                               76% post vacation                                            Facebook status
                               photos to a social                                           about an upcoming
                               network when they                                            vacation
                               get back                           I dream

                55% like a vacation
                specific page when                                                                       52% like Facebook
                they get back                                                                            pages specific to an
                                                                                                         upcoming vacation
                                              I’m back                                 I plan
                      40% post
                      online reviews



                    70% update
                    their status




                                                      I’m there             I travel            46% check in to a
                                72% post
                                vacation photos                                                 location
                                to a social network




Source: Mashable, March 2012
Steps to Success
CONNECT with more of the right people
more effectively online and on mobile


ENGAGE people and build relationships
with lightweight interactions


INFLUENCE your advocates and let them
drive word-of-mouth at scale


INTEGRATE the social element into your
business and becoming social-by-design
Reach the right people more efficiently with more
     accurate ad targeting


                Broad campaign                             Narrow campaign
                   accuracy                                    accuracy
                                      95%                             90%
             72%                           25%                               60%
                                                 cost                            cost
                                                savings                         savings

                                                          35%

              Online                 Facebook              Online    Facebook
             average                                      average

Source: Nielsen OCR, October 2011.
Social ROI
Introducing 4 new products for driving results




              Facebook
                            Custom Audiences
              Exchange




                               Mobile App
               Offers
                               Install Ads
Facebook Custom Audiences

We’re enabling marketers to find not
only the kinds of people they want
to talk to, but the specific people
they want to reach.
In a crowded Email marketing space…
How does it work?
              1                      2                                 5




Audience segment
                                               Power Editor
                    List of people             interface
Company computer   (emails, UIDs,        3
Facebook system         phone)


                                                       4
  • Sign-up CTR up 43%
  • Cost per Lead down
    30 %


                            Company’s hashed                  Facebook’s hashed
                                 data                               data
Introducing: Facebook Exchange (FBX)
Volume

                                        Rest

                                        Faceb
Facebook serves                         ook




25%
Of the world’s display ad impressions
(Comscore)
FBX – Facebook Exchange
Trials have shown great results   TechCrunch




Mashable




                                   Bloomberg
Mobile
Reach people in more places with Facebook
   mobile


                                   543M
                                   mobile
                                   monthly
                                    active
                                    users

                                             67%
                                             YOY mobile
                                               monthly
                                                active
                                             user growth

Source: Facebook 10Q, June 2012.
Your brand can be the core of our mobile
experience




                       Full
                    screen on
                     mobile
Introducing: Mobile App Install Ads
Takeaways
Facebook drives business results more
effectively
         More reach                      Better targeting                 Business results

   Monthly active users                 Broad campaign accuracy           Across 60+ campaigns:




1 billion      58%
               return daily                          95%
               Across all              72%                                   5x+
               platforms
                                                          25%                ROI
                                                                                         3-5x
                     67%                                  cost savings
                                                                                         ROI
                      YOY growth

                                        Online      Facebook             • 70% had 3x+ return on ad
             543              Mobile   average                             spend
              M                                                          • 49% had 5x+ return on ad
                                                                           spend
With thanks to our partners

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Wtm2012facebook 121108154454-phpapp02 12.40.35

  • 1. FACEBOOK: HOW TO USE IT IN TRAVEL Neasa Costin - Facebook
  • 2. Agenda • Travel is inherently social • How people are talking about your travel company • Steps to Success • Case Study @socialtrav ,#STM2012
  • 3. Why is Facebook the BEST platform to promote Travel?
  • 4. 1 BILLION 58% return daily MONTHLY ACTIVE USERS
  • 5. Source: Facebook Internal Data, Mar 2012
  • 6. the world has changed How we consume media is rapidly changing too …
  • 7. The amount of data we process daily is increasing We turn to our friends to filter this information Friends Interests Friends´interests
  • 8. The web is being rebuilt around people. No advertising has more impact than the opinion of friends and family Friends Interests Friends´interests
  • 9. People are extremely engaged on Facebook… 85% of people on Facebook are content creators 5.5B stories posted every day (worldwide, average) Source: Facebook internal data, June 2012.
  • 10. These conversations are happening on a massive scale
  • 11. Information Stories 42% 60% 83% milestones posted on trust a travel factor online opinions people’s timelines are recommendation from into their travel decisions about travel friends and family
  • 12. Conversations about travel occur on Facebook … 2/3 Share holidays plans on Facebook Sources: Forbes (July 2012), Mashable (March 2012)
  • 13. Conversations about travel occur on Facebook … Over 50% Say that seeing friends’ vacation pictures inspired them to book a trip to that destination Sources: Forbes (July 2012), Mashable (March 2012)
  • 14. Conversations about travel occur on Facebook … Over 70% Update their status and/or share photos while on holiday Sources: Forbes (July 2012), Mashable (March 2012)
  • 15. Conversations about travel occur on Facebook … Over 50% Like pages specific to a vacation
  • 16. These conversations are happening across the whole travel cycle 59% post a 76% post vacation Facebook status photos to a social about an upcoming network when they vacation get back I dream 55% like a vacation specific page when 52% like Facebook they get back pages specific to an upcoming vacation I’m back I plan 40% post online reviews 70% update their status I’m there I travel 46% check in to a 72% post vacation photos location to a social network Source: Mashable, March 2012
  • 18. CONNECT with more of the right people more effectively online and on mobile ENGAGE people and build relationships with lightweight interactions INFLUENCE your advocates and let them drive word-of-mouth at scale INTEGRATE the social element into your business and becoming social-by-design
  • 19. Reach the right people more efficiently with more accurate ad targeting Broad campaign Narrow campaign accuracy accuracy 95% 90% 72% 25% 60% cost cost savings savings 35% Online Facebook Online Facebook average average Source: Nielsen OCR, October 2011.
  • 21. Introducing 4 new products for driving results Facebook Custom Audiences Exchange Mobile App Offers Install Ads
  • 22. Facebook Custom Audiences We’re enabling marketers to find not only the kinds of people they want to talk to, but the specific people they want to reach.
  • 23. In a crowded Email marketing space…
  • 24. How does it work? 1 2 5 Audience segment Power Editor List of people interface Company computer (emails, UIDs, 3 Facebook system phone) 4 • Sign-up CTR up 43% • Cost per Lead down 30 % Company’s hashed Facebook’s hashed data data
  • 26. Volume Rest Faceb Facebook serves ook 25% Of the world’s display ad impressions (Comscore)
  • 27. FBX – Facebook Exchange
  • 28. Trials have shown great results TechCrunch Mashable Bloomberg
  • 30. Reach people in more places with Facebook mobile 543M mobile monthly active users 67% YOY mobile monthly active user growth Source: Facebook 10Q, June 2012.
  • 31. Your brand can be the core of our mobile experience Full screen on mobile
  • 32. Introducing: Mobile App Install Ads
  • 34. Facebook drives business results more effectively More reach Better targeting Business results Monthly active users Broad campaign accuracy Across 60+ campaigns: 1 billion 58% return daily 95% Across all 72% 5x+ platforms 25% ROI 3-5x 67% cost savings ROI YOY growth Online Facebook • 70% had 3x+ return on ad 543 Mobile average spend M • 49% had 5x+ return on ad spend
  • 35. With thanks to our partners