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VOIP and Ruby


  The Convergence of Web and Voice
Applications using Open Source Software




             Justin Grammens
            Localtone Interactive
           justin@localtone.com
VOIP is NOT About Cheap
       Phone Calls




         Other companies are already
         doing this cheaper and better.
VOIP Applications!




It's about the applications
     that we can build!
What We Will Cover

➢   Why do VOIP now?

➢   Asterisk

➢   Adhearsion

➢   Telegraph

➢   Demos
Why Now?

Only recently has good Open Source Software
      been developed ( Rails / Asterisk )

         Telecoms are slow to react

   Few applications merge voice and web

        Cell phone are everywhere!
Why Now?
➢   2.7 Billion mobile phones. 1.4 Billion fixed-lines.

➢ 1/3 of “Internet Users” access the internet from
their mobile phone.

➢ iPhone has shown consumers why they need
the interactive internet on their phone. Others will
follow.

➢Most phone users can be identified by a
standardized numerical system.
VOIP / Web Analogy
Technology               Web                   VOIP
Protocol            HTTP               SIP – Industry Standard
                    FTP                IAX – Asterisk Specific
                    RTP                H.323 – Obsolete
                                       Jingle – Gtalk
                                       Skype - Proprietary

Codec              gzip, jpg, gif,     g.711 – high bandwidth
                   mp3, ogg, wma,      gsm – medium bandwidth
                   flv, mpeg, avi      g.729 – low bandwidth

Server             Apache / Lighttpd   Asterisk, Freeswitch

                                       AGI – Asterisk Gateway
Interactivity      CGI                 Interface
                                       AMI – Asterisk Manager
                                       Interface
Asterisk
➢   + Open Source Private Branch Exchange (PBX)

➢   + Very powerful and flexible

➢   + Relatively Stable

➢ - Messy to deal with in terms of extending
functionality.

➢   +++ Free!
Asterisk : Terminology
➢ Channel – A channel is what can setup and
receive calls.

➢ Dialplan – Script of what to do with a call. Written
in the asterisk macro language.

➢AGI – Stdin/out TCP method allowing external
applications to dynamically write dialplans.

➢ AMI – Allows sending of commands and listen
for stateful events.
Typical Voice System
                VOIP
                Clients      SIP



                                                            Rails
            Origination/
                                                  AGI /       /
 PSTN       Termination
Network       Server       SIP / IAX   Asterisk    AMI
                                                          Adhearsion
                                       Server
                                                              /

                                                          Telegraph
              Analog
PSTN         Interface       Zaptel
Network        Card         / Other
Asterisk Dialplan Language
[demo] ; Sample from Asterisk configuration extensions.conf file
;
; We start with what to do when a call first comes in.
;
exten => s,1,Wait(1)           ; Wait a second, just for fun
exten => s,n,Answer            ; Answer the line
exten => s,n,Set(TIMEOUT(digit)=5)         ; Set Digit Timeout to 5 seconds
exten => s,n,Set(TIMEOUT(response)=10) ; Set Response Timeout to 10 seconds
exten => s,n(restart),BackGround(demo-congrats)           ; Play a congratulatory message
exten => s,n(instruct),BackGround(demo-instruct); Play some instructions
exten => s,n,WaitExten              ; Wait for an extension to be dialed.

exten => 2,1,BackGround(demo-moreinfo)        ; Give some more information.
exten => 2,n,Goto(s,instruct)

exten => 3,1,Set(LANGUAGE()=fr)      ; Set language to french
exten => 3,n,Goto(s,restart)    ; Start with the congratulations

exten => 1000,1,Goto(default,s,1)
Difficulties in Asterisk
➢   Conditional Loops        ➢   Error Handling
➢   Complex Data             ➢   Date and time
    Structure                    handling
➢   Database / LDAP          ➢   RegEx Pattern
    Integration                  Matching
➢   Extending the            ➢   Variables
    language                 ➢   Object Oriented
➢   Portability - Asterisk       Design
    v.s Freeswitch, etc.
Ruby / Asterisk Integration Tools
➢RAGI – Just for AGI. Not integrated with Rails.
No longer active.

➢ RAMI – Just for Management Interface. No Rails
Integration. Not Active.

➢Adhearsion – Active. Good for writing pure voice
applications. Not tied with Rails (but can be
without too much effort).

➢Telegraph – Active. Tightly integrated with Rails.
Embraces the Voice/Web Analogy.
Adhearsion
  Standalone server that talks with Asterisk

  Developed by Jay Phillips of Codemecca

                Open Source

           Current version is 0.7.7

Development on 0.8 is nearly complete. Lots of
              new changes.
Adhearsion
 Put the line below in extensions.conf
Tells Asterisk to process all calls by our
           Adhearsion server

  exten => _X.,1,Agi(agi://127.0.0.1)

  or... when extension 888 is dialed.

  exten => 888,1,Agi(agi://127.0.0.1)
Adhearsion - dialplan.rb
adhearsion {
  play %w(press-1 for minneapolis press-2 for chicago or
press-3 for dallas weather otherwise-press 4)
  selection = input()
  w = new_weather
  case selection
  when '1' then play w.weather_report("Minneapolis, MN")
  when '2' then play w.weather_report("Chicago, IL")
  when '3' then play w.weather_report("Dallas, TX")
  else
   simon = new_simon_game
   simon.start
  end
}
Adhearsion - Demos


SIP Phone
                                     Adhearsion
  XLite               Asterisk
                                      dialplan.rb
                  extensions.conf

                   [ adhearsion ]    adhearsion {
                                        code..
                                        code..
                  exten => 8000,1,
                                          }
                    Agi(agi://...)
Adhearsion - Demo
Notes:
Start up Asterisk : sudo asterisk
Show asterisk CLI.

Start up Adhearsion 0.8 Server :
~/development/adhersion/trunk/bin/ahn start .
in the rumadhearsion directory

Point Xlite Phone to Localhost dial extension 8000
Adhearsion – Weather Demo
Demo #1 - Weather - Parses data from
Yahoo RSS feed <yweather:forecast
day="Mon" date="31 Dec 2007" low="6"
high="19" text="Flurries" code="13" />

rep = %W(weather is-currently
#{w.current.temp} degrees today high
#{today.high} low #{today.low}) +
w.current.desc
Adhearsion – Simon Says

Demo #2 - Play Simon Says Game

def verify_attempt
   if attempt_correct?
     call_context.play 'good'
   else
     call_context.play %W(#{number.size - 1}
times wrong-try-again-smarty)
     reset
   end
  end
Adhearsion
     ●   Write Ruby in our dial
         plans!
     ●   Ability to use any
         Ruby gems we need
         (Active Record, etc.)
     ●   Test and debug our
         application in
         isolation.
     ●   Bring OO practices to
         VOIP development
Adhearsion
     ●   It's abstracted and
         portable across other
         PBXes
     ●   It's simple
     ●   It's extensible
     ●   It's readable
     ●   It's maintainable
     ●   It's fun!
Adhearsion

              Where's the Rails?

Not directly integrated with Rails – by choice.
Written to stand on it's own, but you can link in
       your models using ActiveRecord.

  Looking for VOIP in the MVC framework?
      Look no further than Telegraph...
Telegraph
Written by a company named Idapted.
➢




➢Extracted from production application ( Idapted's
distributed voice system for English language
learning – EnglishQuad )

➢   Started with RAGI / RAMI

➢   Tightly Integrated with the Rails/Web Interface

➢   They claim it “embraces the Voice/Web analogy”
Telegraph
Installs into any Rails project as a plugin

script/plugin install
svn://rubyforge.org/var/svn/telegraph/trunk

start up the server

script/agi_server – Interfaces with the gateway
(incoming calls)
script/ami_server – Interfaces with the Asterisk
manager
Telegraph – Banking Demo


SIP Phone                 Rails
  XLite                 Application


             Asterisk




                        AGI Server
Telegraph

Add this to your extensions.conf
exten => s, n, AGI(agi://localhost/account)

respond_to do |wants|
   #r index.html
   wants.html { render }
   # Telegraph allows render_voice
    # which uses the index.voice file
   wants.voice{ render_voice }
end
Banking Demo

index.voice:

voice.play "welcome-to-demo
#{say_amount(@balance)}"

voice.link_to_dtmf 'banking-main-menu' do
  link 1, :action=>'new'
  link 2, :action=>'list'
  link :default, :action=>'index'
end
Telegraph - Demo

Start up telegraph server :
telegraph/banking_demo

ruby script/asterisk_server
ruby script/server

Visit http://localhost:3000/account

Dial Extension 9000
Real World Application
           eStara
           Offers a service where a
            user browsing a site
            can enter their phone
            number. The system
            will dial their number,
            ask the person to hold
            and then dial customer
            service.
           We'll do this.
Demo Topology


  Cell
 Phone             Origination/                            Rails Application
                   Termination
                     Server
      PSTN                           Internet
                                                Asterisk


                                                                 AGI



Demos:                                                           AMI
1. Using the browser to initiate phone call.
2. “Who Wants To Be A Billionaire” game.
Demo – Using PSTN
➢Telegraph Demos -
➢ Use the browser to initiate a wakeup call.

➢ Use the browser to initiate phone calls to 10 digit

phone numbers and bridge the calls
➢ Use the browser to initiate a call and verify

correct code was entered.

➢Adhearsion Demo -
➢ Adhearsion – My “Who Wants To Be A

Billionaire” application.
Resources
http://rubyhoedown2007.confreaks.com/session03.htm

http://www.slideshare.net/jpalley/respondto-voice-
the-convergence-of-voice-and-web-interfaces-
with-rails-and-asterisk

http://adhearsion.com/

http://telegraph.rubyforge.org

http://www.voip-info.org

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Ruby voip

  • 1. VOIP and Ruby The Convergence of Web and Voice Applications using Open Source Software Justin Grammens Localtone Interactive justin@localtone.com
  • 2. VOIP is NOT About Cheap Phone Calls Other companies are already doing this cheaper and better.
  • 3. VOIP Applications! It's about the applications that we can build!
  • 4. What We Will Cover ➢ Why do VOIP now? ➢ Asterisk ➢ Adhearsion ➢ Telegraph ➢ Demos
  • 5. Why Now? Only recently has good Open Source Software been developed ( Rails / Asterisk ) Telecoms are slow to react Few applications merge voice and web Cell phone are everywhere!
  • 6. Why Now? ➢ 2.7 Billion mobile phones. 1.4 Billion fixed-lines. ➢ 1/3 of “Internet Users” access the internet from their mobile phone. ➢ iPhone has shown consumers why they need the interactive internet on their phone. Others will follow. ➢Most phone users can be identified by a standardized numerical system.
  • 7. VOIP / Web Analogy Technology Web VOIP Protocol HTTP SIP – Industry Standard FTP IAX – Asterisk Specific RTP H.323 – Obsolete Jingle – Gtalk Skype - Proprietary Codec gzip, jpg, gif, g.711 – high bandwidth mp3, ogg, wma, gsm – medium bandwidth flv, mpeg, avi g.729 – low bandwidth Server Apache / Lighttpd Asterisk, Freeswitch AGI – Asterisk Gateway Interactivity CGI Interface AMI – Asterisk Manager Interface
  • 8. Asterisk ➢ + Open Source Private Branch Exchange (PBX) ➢ + Very powerful and flexible ➢ + Relatively Stable ➢ - Messy to deal with in terms of extending functionality. ➢ +++ Free!
  • 9. Asterisk : Terminology ➢ Channel – A channel is what can setup and receive calls. ➢ Dialplan – Script of what to do with a call. Written in the asterisk macro language. ➢AGI – Stdin/out TCP method allowing external applications to dynamically write dialplans. ➢ AMI – Allows sending of commands and listen for stateful events.
  • 10. Typical Voice System VOIP Clients SIP Rails Origination/ AGI / / PSTN Termination Network Server SIP / IAX Asterisk AMI Adhearsion Server / Telegraph Analog PSTN Interface Zaptel Network Card / Other
  • 11. Asterisk Dialplan Language [demo] ; Sample from Asterisk configuration extensions.conf file ; ; We start with what to do when a call first comes in. ; exten => s,1,Wait(1) ; Wait a second, just for fun exten => s,n,Answer ; Answer the line exten => s,n,Set(TIMEOUT(digit)=5) ; Set Digit Timeout to 5 seconds exten => s,n,Set(TIMEOUT(response)=10) ; Set Response Timeout to 10 seconds exten => s,n(restart),BackGround(demo-congrats) ; Play a congratulatory message exten => s,n(instruct),BackGround(demo-instruct); Play some instructions exten => s,n,WaitExten ; Wait for an extension to be dialed. exten => 2,1,BackGround(demo-moreinfo) ; Give some more information. exten => 2,n,Goto(s,instruct) exten => 3,1,Set(LANGUAGE()=fr) ; Set language to french exten => 3,n,Goto(s,restart) ; Start with the congratulations exten => 1000,1,Goto(default,s,1)
  • 12. Difficulties in Asterisk ➢ Conditional Loops ➢ Error Handling ➢ Complex Data ➢ Date and time Structure handling ➢ Database / LDAP ➢ RegEx Pattern Integration Matching ➢ Extending the ➢ Variables language ➢ Object Oriented ➢ Portability - Asterisk Design v.s Freeswitch, etc.
  • 13. Ruby / Asterisk Integration Tools ➢RAGI – Just for AGI. Not integrated with Rails. No longer active. ➢ RAMI – Just for Management Interface. No Rails Integration. Not Active. ➢Adhearsion – Active. Good for writing pure voice applications. Not tied with Rails (but can be without too much effort). ➢Telegraph – Active. Tightly integrated with Rails. Embraces the Voice/Web Analogy.
  • 14. Adhearsion Standalone server that talks with Asterisk Developed by Jay Phillips of Codemecca Open Source Current version is 0.7.7 Development on 0.8 is nearly complete. Lots of new changes.
  • 15. Adhearsion Put the line below in extensions.conf Tells Asterisk to process all calls by our Adhearsion server exten => _X.,1,Agi(agi://127.0.0.1) or... when extension 888 is dialed. exten => 888,1,Agi(agi://127.0.0.1)
  • 16. Adhearsion - dialplan.rb adhearsion { play %w(press-1 for minneapolis press-2 for chicago or press-3 for dallas weather otherwise-press 4) selection = input() w = new_weather case selection when '1' then play w.weather_report("Minneapolis, MN") when '2' then play w.weather_report("Chicago, IL") when '3' then play w.weather_report("Dallas, TX") else simon = new_simon_game simon.start end }
  • 17. Adhearsion - Demos SIP Phone Adhearsion XLite Asterisk dialplan.rb extensions.conf [ adhearsion ] adhearsion { code.. code.. exten => 8000,1, } Agi(agi://...)
  • 18. Adhearsion - Demo Notes: Start up Asterisk : sudo asterisk Show asterisk CLI. Start up Adhearsion 0.8 Server : ~/development/adhersion/trunk/bin/ahn start . in the rumadhearsion directory Point Xlite Phone to Localhost dial extension 8000
  • 19. Adhearsion – Weather Demo Demo #1 - Weather - Parses data from Yahoo RSS feed <yweather:forecast day="Mon" date="31 Dec 2007" low="6" high="19" text="Flurries" code="13" /> rep = %W(weather is-currently #{w.current.temp} degrees today high #{today.high} low #{today.low}) + w.current.desc
  • 20. Adhearsion – Simon Says Demo #2 - Play Simon Says Game def verify_attempt if attempt_correct? call_context.play 'good' else call_context.play %W(#{number.size - 1} times wrong-try-again-smarty) reset end end
  • 21. Adhearsion ● Write Ruby in our dial plans! ● Ability to use any Ruby gems we need (Active Record, etc.) ● Test and debug our application in isolation. ● Bring OO practices to VOIP development
  • 22. Adhearsion ● It's abstracted and portable across other PBXes ● It's simple ● It's extensible ● It's readable ● It's maintainable ● It's fun!
  • 23. Adhearsion Where's the Rails? Not directly integrated with Rails – by choice. Written to stand on it's own, but you can link in your models using ActiveRecord. Looking for VOIP in the MVC framework? Look no further than Telegraph...
  • 24. Telegraph Written by a company named Idapted. ➢ ➢Extracted from production application ( Idapted's distributed voice system for English language learning – EnglishQuad ) ➢ Started with RAGI / RAMI ➢ Tightly Integrated with the Rails/Web Interface ➢ They claim it “embraces the Voice/Web analogy”
  • 25. Telegraph Installs into any Rails project as a plugin script/plugin install svn://rubyforge.org/var/svn/telegraph/trunk start up the server script/agi_server – Interfaces with the gateway (incoming calls) script/ami_server – Interfaces with the Asterisk manager
  • 26. Telegraph – Banking Demo SIP Phone Rails XLite Application Asterisk AGI Server
  • 27. Telegraph Add this to your extensions.conf exten => s, n, AGI(agi://localhost/account) respond_to do |wants| #r index.html wants.html { render } # Telegraph allows render_voice # which uses the index.voice file wants.voice{ render_voice } end
  • 28. Banking Demo index.voice: voice.play "welcome-to-demo #{say_amount(@balance)}" voice.link_to_dtmf 'banking-main-menu' do link 1, :action=>'new' link 2, :action=>'list' link :default, :action=>'index' end
  • 29. Telegraph - Demo Start up telegraph server : telegraph/banking_demo ruby script/asterisk_server ruby script/server Visit http://localhost:3000/account Dial Extension 9000
  • 30. Real World Application eStara Offers a service where a user browsing a site can enter their phone number. The system will dial their number, ask the person to hold and then dial customer service. We'll do this.
  • 31. Demo Topology Cell Phone Origination/ Rails Application Termination Server PSTN Internet Asterisk AGI Demos: AMI 1. Using the browser to initiate phone call. 2. “Who Wants To Be A Billionaire” game.
  • 32. Demo – Using PSTN ➢Telegraph Demos - ➢ Use the browser to initiate a wakeup call. ➢ Use the browser to initiate phone calls to 10 digit phone numbers and bridge the calls ➢ Use the browser to initiate a call and verify correct code was entered. ➢Adhearsion Demo - ➢ Adhearsion – My “Who Wants To Be A Billionaire” application.