Has a network that shares a common corporate culture and also management standards procedures, Dianova is a learning organization in which are envolved more than 500 employees in 12 countries of Europe, South and North America, focused in delivering a variety of solutions on drug abuse risk behaviour prevention, health promotion & education, drug treatment and social reintegration client-oriented that have benefited 4.471 people in 2007.
Since 2005, Dianova Portugal has undertake a complex, unique but beneficial process: the implementation and management of a Certified Quality Management System ISO 9001:2000 in its Therapeutic Community Quinta das Lapas. It is the single drug treatment centre in Portugal, and one of few internationally, with this label of effectiveness, recognized nationally and abroad. It has been renewed for a 3 year new period 2008-2011.
As a member of Dianova's network, has Special Consultative Status at the Economic and Social Council of the United Nations (ECOSOC/UN) for the Youth, Education and Drug Addiction areas.
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Quality Management System TC Dianova
1. An Experience of Shared Quality Standards Quality Management System a t Therapeutic Community Quinta das Lapas
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10. WORLDWIDE SOCIAL IMPACT Personal Development 1.476 Education & School 350 Community Development 1.086 Treatment Program 1.559 PERSONNEL 486 Administration 87 Healthcare 399 BENEFICIARIES In/Outpatients 4.471
12. RESIDENTIAL TREATMENT PROGRAM QUALITY OF SERVICE Quinta das Lapas TC Certification ISO NP EN 9001:2000 MULTI & INTERDISCIPLINARY TEAMS Psychiatrist, Physician, Psychologists, Reintegration & Social Operators, Drug counselors, Other Staff THERAPEUTIC COMMUNITY Individualized Program Protocol with IDT COGNITIVE BEHAVIOR MODEL Educational & Therapeutic REINTEGRATION SERVICES Inhouse & Public Measures
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14. Management Responsibility Resource Management Output S a t i s f a ç ã o Service R e q u I s I t o s Input NP EN ISO 9001:2000. Main Requirements Improvement of measure analysis Service Realization S A T I S F A C T I O N B E N E F I C I A R I E S R E Q U I R E M E N T S B E N E F I C I A R I E S CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM NP EN ISO 9001:200
16. Overall Treatment Outcomes Increase in Admissions 19,4% 43 New Beneficiaries 38 Male (88,3%) 5 Female (11,6%) Because everything may rapidly turn to nothing... ... Dianova helps you to initiate change in your life! MY WAY
18. IN CONCLUSION: IMPACT OF QUALITY IN/OUTSIDE Renewal of QMCS 2008-2011 -> Dynamic methodology Increase of Admission Requests 305% Increase of social positioning Know-how transfer increase Increase of Motivation -> efficiency and effectiveness Reinforced integration within networks (CRI, CLAS) Public acknowledgment of innovation and insight (Hospital do Futuro’05/06 Award, Private Category) Increase of Satisfaction 12,3% ORGANISATION STAFF BENEFICIARIES COMMUNITY SOCIETY
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