1. __________________________________________________________________________________________________________
Diana V. Gutierrez
11018 NW 47th
Terrace
Doral, Florida 33178
Mobile: 305-546-8168 Email: dianavictoria@hotmail.com
OPERA TIONS MA NA GER
⬥ S upply Pla nni ng M a na g em ent – Pro j ect M a na g em ent – L o g i s tcs - W a reho us i ng
⬥ E R P I m plem enta ti o n
A multi-skilled, key team player possessing a wealth of multi-disciplinary experience including sales,
operations/production, Project Management, administration, supply chain, warehouse management,
customer service and supervisory abilities and extensive experience in the implementation of an ERP.
Well accustomed to working under pressure with tight budgets and schedules. Possesses strong
leadership and team building skills. Utilizes an excellent approach to problem solving through the
establishment of new systems, making existing systems more efficient, maximizing resources, and
promoting growth.
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IN T ER N A T IO N A L A R EA S O F EX P ER T IS E
Supply Chain Management Logistics Health and Safety Awareness
Implementation of ERP R3 MRP Inventory Control Management
Implementation of ERP Byd BOM SAP Implementation 5 years
Project Management Import/Export Management Material Management
Sales and Distribution Procurement/cost savings Pro0ject Risks
Operational Sales Management Team Leadership Systems integrations
PR O FES S IO N A L EX P ER IEN C E A N D SIG N IFIC A N T AC H IEV EM EN T S
ISTC International Security & Trading Corp
WWW.ISTCCORP.COM
ISTC is dedicated to providing the best security solutions to our customers with a team of certificated
professionals in the various fields of security. We have an established presence throughout Latin America
with offices in Miami, Mexico, Costa Rica, Colombia, Brazil, Argentina, Panama, and Chile
INTERNATIONAL SECURITY & TRADING CORP.
OPERATIONS AND SUPPLY MANAGER FOR USA AND LATIN AMERICA 2015-present
LEADER OF HUMAN RESOURCES, PROCUREMENT, WAREHOUSE MANAGEMENT, CUSTOMERSERVICE AND OPERATIONS OF
THE MIAMI HEADQUARTERS AND THE OFFICES IN LATIN AMERICA.
DUTIES:
• Managing a team in a busy work environment
• Project Risks: 2 years
• Highly motivated and self-directed; 15 years
• Freight forwarding: 10 years
• Supply Chain Management 10 years
• Project Cost: 2 years
• Project Management: 5 years
• Analyzing contracts, ensuring that they balance value and risk
• Implementation of the supply chain process, 15 years
• Establish and implement department policies, goals, objectives, and procedures
• Establish and implement human resources policies and procedures
• Creating, managing and analyzing performance data and other information
• Encouraging, identifying and developing a best practices strategy
• Ensuring compliance to all environmental health and safety goals, and objectives
• Producing an operations manual which defines how the business is to be run

2.  SAP integrations and implementations: 5 years
 Implementation of the ERP business by design for the Headquarters in Miami and the offices in
Latin America for all the areas, CRM, sales, material management, supply planning, distribution,
warehouse, logistics and financial.
 kpi
ACHIEVEMENTS:
• Restructuring of Supply Chain through the Implementation of SAP ERP BYD
• Reducing levels of inventory in a 3%. Reduction of transport costs in 10%
• Successful Implementation of business by design SAP ERP. on the cloud version. The company
for all areas, sales, distribution, logistics, procurement and finance
PR O FES S IO N A L EX P ER IEN C E A N D SIG N IFIC A N T AC H IEV EM EN T S
Came Americas Automation LLC
WWW.CAMEGROUP.COM
A world leader in the access automation industry
OPERATIONS MANAGER 2007 – 2015
Working within this multi-disciplined role, mainly responsible for (as part of the management team)
sales operations, distribution, production, inventory control, warehousing, customer service,
managing general office procedures and shipping, as well as health and safety. Responsible for the
following departments: Sales Operations, Procurement and Logistics
SALES – DOMESTIC-EXPORT
• Dealing with all customer requests, requirements, complaints etc.
• Analyzing manufacturing and material availability to meet customer demand.
• Using sales and distribution modules in SAP ERP.
SALES MANAGEMENT
 Responsible for the day to day operations of the Customer Service staff:
preparing quotes, processing customer purchase orders, interacting with
customers face-to-face, determining needs, problem solving, supply, etc. RMA.
 Responsible for the planning and organization of the sales operations.
 Experienced in the preparation, implementation and completion of special
projects.
 Meeting sales targets annually within set budgets and determining profit/loss.
 Implementation of standing procedures for customer service for our offices in
the United States and Latin America.
 Implementation of Sales and Distribution modules from SAP ERP and KPI
 Increasing gross margin 25 to 30%.
 In charge of Sales Reports
LOGISTICS / DISTRIBUTION / PROCUREMENT:
 Responsible for in-bound and out-bound shipments.
 Optimized store holding - JIT. In a complex administrative role, managing an inventory
of $2.5 million through computer databases. Anticipating and responding to demand
patterns using computer models.
 Procurement of resources and product distribution.
 Disposal of equipment and materials.
 Improving daily dispatch accuracy from approx. 85% to 99.5%

3. SUPPLY CHAIN MANAGEMENT:
 In charge of providing required items in accordance with the four “basic rights”: right
quality, right price, right place and right time. SAP MRP
 Implementation of MRP process for the Unites States and other subsidiaries in Latin
America.
 Products Sales Report
 BOM Process
 Procurement Reports ABC
 Optimizing the “Total Cost of Ownership”.
WAREHOUSE MANAGEMENT:
 Responsible for the day-to-day operations of a 27,700 sq. ft. warehouse and a fast
moving inventory which consists of 1629 item headings encompassing motor transport,
technical, general stores, engines and ancillary equipment.
 Helped re-build the warehouse while integrating a new computerized stores system and
establishing the most efficient layout.
 Introduced the Standing Operating Procedures and Technical Procedures for the
warehouse. Implemented these procedures at our office in Florida and our subsidiaries
in Latin America.
 Increased efficiency of the warehouse, stock control and dispatch by rescheduling and
prioritizing workloads.
 Reduced monthly issue inabilities from 30 to 2-3 and a first time strike rate of 98.5%
was reached.
 Introduced technical training, health & safety awareness, and quality meeting on a
weekly basis.
 Increased overall efficiency of stock control and dispatch.
 In charge alongside the Financial Department in the reduction of excess inventory.
 In charge of the Bill of Material (BOM) for productions of the assembly line in addition
to work orders for tech and Assembly line area. Using Material Management in SAP ERP
 Responsible for the Inventory control & Cycle count.
 Responsible for the physical integrity of the inventory.
 Increased stocktaking accuracy levels to 0.001%
 Implementation of Warehouse Management System in SAP ERP
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PR O FES S IO N A L EX P ER IEN C E A N D AC H IEV EM EN T S ( C O N T IN U ED )
CAR EER SU M M AR Y
Operation Manager Optima Medical Equipment, Miami, Florida 1996 -2007
 Sales Management: Responsible for processing customer and subsidiary orders,
complaints and RMAs.
 Logistics/Distribution / Procurement: Responsible for the production department’s
transport, logistics supply and re-supply, goods-in and out, export documentation,
production schedules and customer support.
 Procurement and Sales Management: Primarily responsible for responding and
fulfilling international bids for medical equipment in Latin America. Increased the
number of providers in the United States, Asia and Europe increasing profit margin to
150%.
 Warehouse Management: Responsible for the day-to-day operations of a 10,000 sq. ft
warehouse and a fast moving inventory which consists of 850 item headings
encompassing motor transport, technical, general stores, engines and ancillary
equipment.

4. Procurement Manager Servimedic, Miami-Florida 1990 –
1996
Junior Purchasing and
Logistics Representative
Hefaco International, Miami-Florida 1989 –
1990
EDUCATION
 1984 – 1988 Universidad Santa Maria La Antigua, Panama Rep. of Panama. 4 years
Finance
 2011 - Training in sales, distribution, procurement, warehousing and material
management (including production i.e. manufacturing processes) for SAP Enterprise
Resource Planning (ERP) –CAME Consulting
 2012 - Distribution and Logistics- Miami Dade College
 2012 - Leadership and Management Team- Miami Dade College
 2013 - Supply Chain Management Certification- Florida International University
 2015 - Human Resources Management Certification-Florida International University
 2015 - As Administrator and responsible of the implementation of the ERP Business by
Design I received training in Sales, CRM, Procurement, Logistics and Finance in all the
Work Centers by Dintec.
LANGUAGES
 Fluent in English and Spanish
COMPUTER PROGRAM PROFICIENCY
 Microsoft Office
 QuickBooks
 AdvancePro (Module of Management of Inventory)
 CRM Dynamic from Microsoft
 SAP ERP all the Logistics Module including: sales, distribution and procurement
 Material management (including production i.e. manufacturing processes) warehousing and
shipping
 Business by Design SAP For CRM, Sales, Material Management, Financial and Logistics
 Lisa Warehouse Management, Automation of a warehouse
 Ez Labor, ADP, ADP Retirement Program
 OSHA Safety Programs
Preferable that you have earned a Bachelor’s Degree in Business, Supply Chain/Logistics or related field, but we
will consider a candidate with significant, related experience. You need to have at least five to eight years of
progressively responsible experience in a related operations management function. Hands on related warehouse
experience are highly desired. Bilingual in Spanish considered a strong plus.
Results and values are what matter. Ultimately, establishing and building relationships, the ability to develop
talent and teams, setting and communicating direction, integrity & commitment to excellence while ensuring a
safe and inclusive work environment equals success. Strong analytical skills, an acute eye for finite details,
planning, facilitation, and problem solving are but a few of the critical skills needed in this chaotic
environment.
Our Leaders Can…
•Drive and influence change through communication at all levels
•Visualize/Strategize– leaders need to point the way and develop compelling plans
•Focus on Results – leaders must have a bias for action and be relentless about getting things done

5. •Exhibit Sound Judgment - a great differentiator – it seems you either have it or you don’t
•Share Passion/Optimism– who doesn’t want to work for someone who exudes positive energy?
•Build Winning Teams– great leaders hire and surround themselves with great talent
•Care For & reputation for growing talent
•Embrace Accountability - leaders have to accept and create a culture of accountability