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1
Kalbe Blackmores
Grow with Marketing Automation
Dhiaksa Adiwyakto
2
What is Marketing Automation?
3
What is Marketing Automation?
Marketing automation is a software platform to
more effectively market on multiple channels online
(such as email, social media, websites, etc.) and
automate repetitive tasks.
4
Lead Nurturing
98% visitors
Wont be ready to buy right away
Lead nurturing helps marketers communicate consistently
with buyers cross-channel and throughout the sales cycle.
5
Qualified
hot leads to sales
Lead Sources
SEM
Social
Website
Events
etc.
How Marketing Automation Works
Marketing
Campaign
6
Why is it suitable for Blackmores
7
Blackmores + Marketing Automation
• Premium brand – from Australia
• Upper mid- to high price range
• Relatively new to the market – need to educate market
• High potential for repeat customers
8
The Lead Nurturing Funnel
9
Different Content at Different Stages
Top of funnel: Set the stage
Illustrate the problem and the value of solving it
10
Different Content at Different Stages
Middle of funnel: Offer the value
Value based content with some product information
11
Different Content at Different Stages
Bottom of funnel: Provide Solution
Most product focused
12
How to Capture Leads
13
Use Content to Capture Leads
Determine Micro & Macro content
Micro Macro
Blogs
Infographics
Videos (short)
Customer Stories
E-Books
Whitepaper
Videos (long)
Webinars
14
Optimize Forms: Less is More
What the Boss Wants What’s Really Important
15
Getting the Most from
the Marketing Automation Machine
16
Use Scoring and Grading
What Makes a Good Lead?
Scoring
(What a Person Does)
Grading
(Who a Person Is)
Page Visits Store Product Benefit
Events Attended Registered
Live Chat Conversation Opened
Email Clicked Opened
Higher Lower
Job Manager First Jobber
Age Core Other
Location Core Other
Device iOS Blackberry
Higher Lower
17
Not Yet Qualified?
Nurture the most promising leads
18
Blackmores Scenario
Click
Ignored
Click
Ignored
Click
Ignored
Assign to
Sales
Offer 1b
Offer 2b
1
2
3
19
Turn Your Customers to Loyal Customers
Upsell Cross Sell Cycle Sell
20
Results & Recap
21
In Prospect
engagement
Benefits Across Marketing & Sales
+38%
Engagement
In Marketing
ROI
+34%
ROI
In sales
revenue
+34%
Sales
22
Recap
• Marketing Automation helps you Nurture, Warm &
Ready your leads for a Sale.
• Turn a one-off purchase into a life-long customer.
23
Potential buyers don’t become customers overnight
They require marketing over time as they self-educate and
build trust with Blackmores.
24
dd
Thank You!
Dhiaksa Adiwyakto
dhiaksa@gmail.com

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Grow With Marketing Automation

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