Marketing automation is a software platform that allows companies to more effectively market across multiple online channels like email, social media, and websites. It automates repetitive tasks and helps marketers consistently communicate with potential customers throughout the sales cycle, even if they are not ready to buy. Marketing automation would be suitable for Blackmores because it is a premium brand selling higher priced nutritional supplements in a relatively new market where education and repeat customers are important. The software allows Blackmores to capture leads through content and optimize forms, then score and grade leads to determine who to nurture through different content based on their stage in the buying process in order to turn them into loyal customers.
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What is Marketing Automation?
Marketing automation is a software platform to
more effectively market on multiple channels online
(such as email, social media, websites, etc.) and
automate repetitive tasks.
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Lead Nurturing
98% visitors
Wont be ready to buy right away
Lead nurturing helps marketers communicate consistently
with buyers cross-channel and throughout the sales cycle.
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Qualified
hot leads to sales
Lead Sources
SEM
Social
Website
Events
etc.
How Marketing Automation Works
Marketing
Campaign
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Blackmores + Marketing Automation
• Premium brand – from Australia
• Upper mid- to high price range
• Relatively new to the market – need to educate market
• High potential for repeat customers
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Use Scoring and Grading
What Makes a Good Lead?
Scoring
(What a Person Does)
Grading
(Who a Person Is)
Page Visits Store Product Benefit
Events Attended Registered
Live Chat Conversation Opened
Email Clicked Opened
Higher Lower
Job Manager First Jobber
Age Core Other
Location Core Other
Device iOS Blackberry
Higher Lower