1. CURRICULUM VITAE of Dhesigan Reddy
Unit 41 Brampton Bridge, 2 Outeniqua Street, Pomona Ext 56, 1619
Cell: 083 3769508
Office: 011 3903919
dhesigan.reddy@sita.aero or dhesigan.reddy@gmail.com
BIOGRAPHICAL DETAILS:
Date of Birth: 6th January 1981 / 1981.01.06
Marital Status: Married
Nationality: South African
Languages: English and Afrikaans
Microsoft ID: 10675776
TERTIARY INSTITUTION:
1. Tertiary Institution Year: 1999 (M.L.Sultan Technikon)
Field of Study National Diploma in Information Technology
Courses Passed IS 101 (Information Systems)
(Courses has not been completed as yet)
2. Tertiary Institution Year: 2000 Year (Compu-Tek Computer College)
Field of Study PC Engineering
Courses Passed Hardware
Software
Networks (Novell and Windows NT)
Electronics
3. Tertiary Institution Year: 2001 (GigaSkills Training)
Field of Study Programming
Courses Passed Visual Basic Application Development I
Visual Basic Database Programming
Visual C++
Microsoft FrontPage 98
4. Tertiary Institution Year: 2001 A+ Certification (CompTIA) International Certificate
Field of Study A+ Technician
Courses Passed A+ Core Service Technician
A+ Dos/Microsoft Windows Service Technician
5. Tertiary Institution Year: 2004 (GigaSkills Training)
Field of Study Server 2003 Managing and Implementation
Courses Passed Server 2003 Managing and Implementation
6. Tertiary Institution Year: 2006 (Torque IT)
Field of Study Windows XP, Cisco ICND, Optimizing Converged Cisco Networks
Courses Passed Windows XP, Cisco ICND, Optimizing Converged Cisco Networks
7. Tertiary Institution Year: 2007 (Sita e-learning site (People Soft))
Field of Study ITIL Basic Foundation and Best Practices
Courses Passed Passed
QUALIFICATIONS:
1. Qualified PC Engineer
2. Qualified Visual Basic Application Development I Programmer
3. Qualified Visual Basic Database Programmer
4. Qualified C++ Programmer
5. Qualified Internet Web Page Designer

2. 6. Qualified A+ Service Technician
7. SQL Server 2008 Database Administrator MCITP
8. SQL Server 2008 Implementation and Maintenance MCTS
9. Windows Server 2008 MCSA
10. Windows Server 2012 MCSA
11. Server Virtualization with Windows Server Hyper-V and System Center Specialist
CAREER OBJECTIVES:
I would like to explore the avenues of life. I plan to do this by assisting mankind in the field of Computers
and Information Technology. I would like to graduate with a broadly defined job in which I have space to
use my initiative as well as a working environment that allows me to view the best system of knowledge to
be passed on. I would like to serve my society, as a young adult should, by upholding all the rules and
regulations of life.
DEVELOPED ABILITIES:
Interpersonal and communication skills were obtained through my work at Brink Property Group, Land
rover, Virgin Trains Galileo and Sita.Inc. The above-mentioned jobs taught me tact and diplomacy.
Leadership skills were developed in my early years at school through cricket, chess and being a Prefect. I
developed my public speaking skills through communication at my various jobs. I am conscientious,
hardworking and goal directed. I show initiative and use my creativeness to find solutions to problems and
enjoy seeing projects through to a positive conclusion.
WORK EXPERIENCES:
Interpersonal and communication skills were obtained through my experiences. I have learned a lot from
an Administrators role. It has taught me how to deal with customers, to be proactive at work, to take
responsibility and make sure that the IT systems are running healthy, with no SLA’s. ITIL has taught me to
manage my SLA’s and to even reach goals with proper project planning.
FULL TIME JOBS:
· Job Role: Senior Engineer Field Operations
Company: Sita Inc. (1th October 2005 – Currently)
Main Tasks: I have a variety off skills, which I have learned while working for Sita
As a Senior Engineer Field Operations.
Current Site Contracts and Vendors:
All South African sites using AMS / AMS Second Level Support for the following sites
JNB, CPT, DUR,PLZ, ELS,GRJ,KIM,UTN, BFN
JNB/CUTE and CUSS International
JNB/CUTE and CUSS Domestic
JNB / AIRCOM Support and installations
JNB CUTE BACK Office Contracts (Direct Airline Contracts)
JNB APH installations
I also use to manage BRS for JNB,CPT and DUR when SITA had the contract.
Current Software Knowledge:
Windows 7, XP, NT, Sever 2003, SQL Server 2008 R2, IIS for Server 2008,OS2, Novell,
Linux, Cisco, NT Server, IBRIS, Symbol (Motorola) Software, ITIL tool (Trillium),
VMWare, Server 2008, Server 2012, Windows 8 and Windows 8.1
Current Responsibilities:
o Managing and maintaining Hardware installs, PM schedules, Calls with 3rd part
technicians
o Using ITIL best practices with current work.

3. o Primary Operational point of Contact for CUTE/CUSS and AMS for South African
Sites,
and service providers.
o Responsible for overall CUTE/CUSS and AMS System Administration functions
o Monitoring of CUTE/CUSS and AMS Maintenance Vendor performance to SLA
and escalate related issues to Manager
o Responsible for providing 2nd level Technical Support for AMS
o Responsible for maintaining accurate CUTE/CUSS/AMS – Site and Customer
install base Inventories
o Responsible for ensuring Site Technical documentation are maintained to current
levels.
o Responsible for overall supervision of CUTE/CUSS and upkeep of Facilities, UPS
and Wire Centres, Software Libraries, Data Backup and Recovery, Warranty
documentations
o Responsible to report APC CUTE and AMS and Site Maintenance Vendor statistics
to appropriate entities
o Responsible for ensuring all mandatory Workorders are attended to and tested and
released per schedule before being closed
o Ensuring that AMS and CUTE/CUSS Maintenance providers carry out the
neccessary Preventative schedules
o To monitor consumables levels and report usage statistics at all CUTE/CUSS Sites
o Responsible to provide updated Site Operations Procedure documents
o Perform Monthly Service review surveys with CUTE/CUSS and AMS Maintenance
Vendors and attend CLUB Meeting
o To effectively implement, monitor and produce operational cost saving measures
without adversely affecting Site Operations
o Co-ordinate all scheduled outages with Customer and Vendors where applicable
o To track Inventory and Assets per site
o To assist Site Manager in general operational issues
o Monthly Customer Satisfaction Surveys
o Monthly Reporting on Operational KPI defined by Ops Manager
o Complete and up to date technical Documentation per site
o Ensure Customer Requirements receive full attention
o Managing and maintaining CUTE LAN,WAN, CUTE Lite Sites
o Timely installation and/or upgrades of new ADS products, e.g. hardware and
software
o Responsible for the ensuring that the services are provided in the most cost efficient
and productive manner possible.
o Ensuring customers remain satisfied with all aspects of delivered service, and that all
customer complaints are handled in a timely and effective manner
o Good understanding off ITIL foundation
o Data Base Administration for 9 ACSA sites using AMS
o Setting up replication between databases
o Backup and restore of databases
o Monitoring interfaces that connect to the databases
o Configuring databases for better performances
I have received numerous VIA awards for actions taken with the work I do, and also have a wide knowledge base
on most of SITA Airport systems, which include CUTE/CUSS, BRS, Aircom, AMS, Iboarders.
I started at JNB airport in October 2005, when JNB was upgraded from CUTE NT to Server 2003, APC CUTE.
We were the 3rd SITE in the world to get cutover, and DUR, PLZ and CPT were Lite Sites of JNB. We have
Various SITA infrastructure ranging from APH users, CUTE users, Gateway users at SITE, including BRS users
when I joined. Kiosk’s were implemented 3 years after the upgrade. I am also fully working on the AMS systems
at South African Airports, and also install the Aircom Units at JNB via APH/Telco Node Connections. The last
Aircom install was for Lanseria Airport which was completed last year 2012.
I have also worked in projects such as the Implementation of DUR airport in 2010, before the World Cup in South
Africa, as I helped install the site and get 80% of the airlines up and running as well as installed all the S3 kiosk’s
as it was relatively new at the time, we also helped with the initial testing and configuring of the Bag Message
Service at DUR at the time. I also helped set-up the HLA S3 kiosk’s when we were implemented at the beginning
of the year 2012, I created the CLA for them, as they wanted it Customized, and installed the kiosk’s. We have

4. done many AMS installs and upgrades for the South African SITEs mainly from AMS5.10 to AMS 5.16, which
included the databases, fids servers, as well as SITA interfaces for the AMS application. I have also helped in the
Implementation of MPM Airport International Terminal in 2010 as well October 2012 for the new Domestic
Terminal that opened Mid October 2012. I will be working as the lead implementation engineer on the S3 Kiosk
Migration for ACSA which will be need to be cut-over by the end of November 2012.
Above are some of the projects that I have been involved with, and there are many more that I can list.
I am also currently studying for the Microsoft SQL Server 2012 Examination and ITIL Foundation Certification,
which will be completed at the end of November. I am also studying with UNISA for my Business Management
Degree in Information Technology on a yearly bases but part time.
· Job Role: IT Technician / Desktop Support (Contract)
Company: Sita Inc. (25th October 2004 – 30th September 2005)
Main Tasks: I have a variety off skills, which I have learned in a short while working for Sita
Inc. I have done installations of new pc’s, software and hardware! Working in a LANWAN
Environment! Working with Ethernet on the networking side as well as dial up,
I am currently doing International Fault Support, working with users around the world,
Troubleshooting as well as repairing faults! I am currently helping out with the IPVPN
Project, I help create user names and email accounts for various Countries! I monitor the
International fault queue and get updates and feedback for faults. I also help with the
Prepping of new pc’s as well as notebooks for international sites!
· Job Role: IT Technician / Desktop Support
Company: Galileo / Business Connexion / Sita Inc.(3rd May 2004 – 15th December 2004)
Main Tasks: Installations and configuring of new desktops, Upgrading of current desktops
As well as servers from hardware to software. Setting up of new email accounts, networking
From XP to Novell and Linux, Trouble-shooting of hardware and software as well as desktop
Support. Installations of printers, routers, hubs, and frame-relays. Good experience in Office
2000, 2003 and Office XP
Reason for leaving: Project Ended
· Job Role: System Administrator
Company: Malvern Convenience Centre (Engen) (3rdth Mar 2003 – 1st Dec 2003)
Main Tasks: Reconciling, Shift sheet recon, Stock control making sure adequate stock is
Available on site, System maintenance of computers and till points, Data capturer of stock,
Debtors accounts, wages, daily expenses, Auditing of daily accounts into the system (BCS and
Finmil)
Reason for leaving: To move up to Johannesburg
· Job Role: V.D.U Operator / Operation Clerk
Company: TNT/Land rover Group (9th Jan 2002 – 29th Sep 2002)
Main Tasks: Data Entry of parts brought into the warehouse as well as despatching of
trailers to Land rover. Basic Data Base Administration is also undertaken. I also undertake
admin work. Customer service is also used when calls are received from Land rover and other
companies that need queries to be answered. Checking of data capturing before shift work
ends, Monitoring of computer system, Undertaking figures every hour and making sure
system figures match these hourly figures.
Reason for leaving: To far to travel
· Job Role: Desktop Publisher / Apple Mac Operator
Company: Birmingham Post & Mail (Trinity Mirror Group) (29th Aug 2001 - 17th May 2002)
Main Tasks: Data entry of adverts onto the system, Designing of adverts, Scanning of
photos, pictures, we had to work to deadlines, Scrutinizing of adverts, Art designing for
various adverts. Software Used: Adobe Photo Shop & Quark Express
Reason for leaving: Contract was over
.

5. · Job Role: P.C.Engineer
Company: RepCom Computers (14th Jan. 2000 – 1st April 2001)
Main Tasks: Troubleshooting of hardware and software, building and repairing of P.C’s as
well as customer service and help. Installation of PC’s at customer house’s and work places.
Reason for leaving: To move with family up in England
INTERESTS:
I have a variety of interests ranging from:
1. Ecological concerns
2. Religion
3. Sporting concerns
4. Social concerns
5. Volunteer work at R.A.Moodley Home for the Aged in Stanger
EXTRA CURRICULAR ACTIVITIES:
My School afforded me the chance to discover and partake in creative, social and intellectual activities and
to develop my personal interests.
(A) SPORTS:
I Participated in:
1. Athletics
2. Soccer
3. Volleyball
4. Cricket – represented my school in 1997 – 1998 (1st team)
5. Rugby
6. Chess – represented my school in 1998 (Inter School Championship)
(B) SCHOOL PREFECT:
Primary School (1992)
Primary School (1993)
Secondary School (1997 – 1998)
COMMUNITY SERVICES:
1. Helped in Street Collection for the Natal Blind and Deaf Society (1997)
2. Helped in Street Collection for the Stanger Child Welfare (1997 – 1998)
3. Assisted in Stanger Winter Fair (1999 – 2000)
PLACES WIDELY TRAVELED:
South Africa, Swaziland, Botswana, Namibia, United Kingdom, USA, Switzerland, New Zealand,
Singapore, Malaysia, Mozambique
REFERENCES:
1. Mr Michael Smith
(Team Leader – Nights APC Department) Birmingham Post and Mail
26 Mountford Drive, Sutton Coldfield
West Midlands, B75 6TA
2. Randy Singh
(Operations Controller – Days) T.N.T/Landrover DC1

6. Starley Way, Bickenhill
B37 7HZ
Birmingham, West Midlands
Mobile: 09447956487471
3. Nandha Frederick
Manager (Malvern Convenience Centre)
125 Main Road, Malvern
Queensburgh, 4093
Tel: 031 4649557
4. Auret de Gasperi
Business Connexion
IPNOC (Manager)
Tel: 083 6661567
5. Rishaan Singh
Associate Project Manager
South Africa
Sita
Tel: 0837755565
e-mail: rishaan.singh@sita.aero
6. Suren Naidoo
Territory Manager South African Airports and other African Countries
South Africa
Sita
Tel: 0836755008
0115177052
e-mail: suren.naidoo@sita.aero

7. Starley Way, Bickenhill
B37 7HZ
Birmingham, West Midlands
Mobile: 09447956487471
3. Nandha Frederick
Manager (Malvern Convenience Centre)
125 Main Road, Malvern
Queensburgh, 4093
Tel: 031 4649557
4. Auret de Gasperi
Business Connexion
IPNOC (Manager)
Tel: 083 6661567
5. Rishaan Singh
Associate Project Manager
South Africa
Sita
Tel: 0837755565
e-mail: rishaan.singh@sita.aero
6. Suren Naidoo
Territory Manager South African Airports and other African Countries
South Africa
Sita
Tel: 0836755008
0115177052
e-mail: suren.naidoo@sita.aero