Demat services

Take Your FIRST STEP Into The FINANCIAL JUNGLE. Demat Services
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DEMAT OF SHARES
Introduction:
Indian investor community has undergone sea changes in the past few years. India
now has a very large investor population and ever increasing volumes of trades.
However, this continuous growth in activities has also increased problems associated
with stock trading. Most of these problems arise due to the intrinsic nature of paper
based trading and settlement, like theft or loss of share certificates. This system
requires handling of huge volumes of paper leading to increased costs and
inefficiencies. Risk exposure of the investor also increases due to this trading in
paper.
Some of these risks are:
Delay in transfer of shares.
Possibility of forgery on various documents leading to bad deliveries, legal
disputes etc.
Possibility of theft of share certificates.
Prevalence of fake certificates in the market.
Mutilation or loss of share certificates in transit.
This has made the investors as well as broker wary of Indian capital market. In this
scenario dematerialized trading is certainly a welcome move.
What is Dematerialization?
Dematerialization or “Demat” is a process whereby your securities like shares,
debentures etc, are converted into electronic data and stored in computers by a
Depository.
What is a Depository?
Depository functions like a securities bank, where the dematerialized physical
securities are traded and held in custody. This facilitates faster and low cost
settlement. Depository is much like a bank and performs many activities that are
similar to a bank. Following table compares the two.

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Bank Depository
Holds funds in accounts Holds securities in account
Transfers funds between accounts Transfers securities between accounts
Transfers without handling money Transfers without handling securities
Safekeeping of money Safekeeping of securities
Dematerialisation or demat is a process to convert the securities held in physical form
into an electronic record form or to directly allot securities in electronic record form.
These electronic records of securities are shown as "electronic balances" in the demat
account of investors. Any investor (Beneficial Owner or BO) can open a demat
account through a depository participant (DP). DP provides a link on one hand
between the BO, Company and CDSL and on the other hand between the BO, the
BO's broker and the Stock Exchange. CDSL publishes from time to time an updated
list of DP's registered with it.
NSDL and CDSL
At present there are two depositories in India, National Securities Depository
Limited (NSDL) and Central Depository Services Limited (CDSL). NSDL is the first
Indian depository; it was inaugurated in November 1996. NSDL was set up with an
initial capital of US$28mn, promoted by Industrial Development Bank of India
(IDBI), Unit Trust of India (UTI) and National Stock Exchange of India Ltd.
(NSEIL). Later, State Bank of India (SBI) also became a shareholder.
The other depository is Central Depository Services (CDS). It is still in the
process of linking with the stock exchanges. It has registered around 20 DPs and has
signed up with 40 companies. It had received a certificate of commencement of
business from SEBI on February 8, 1999. In order to facilitate transfers between
investors having accounts in the two existing depositories in the country the Securities
and Exchange Board of India has asked all stock exchanges to link up with the
depositories. The NSDL and CDS have signed an agreement for inter-depository
connectivity.

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What is a DP?
NSDL carries out its activities through various functionaries called business partners
who include Depository Participants (DPs)
Who can be a DP?
Public Financial Institutions.
Scheduled banks.
RBI Approved Foreign banks operating in India.
State financial corporations.
Institutions engaged in providing financial services, promoted by any of
the institutions mentioned above either jointly or severally.
Custodians of securities who are registered with SEBI.
Clearing Corporations or Clearing Houses of Stock Exchanges.
Stock Brokers registered with SEBI.
Non Banking Finance Companies.
1. Investors surrenders defaced certificate along with Dematerialisation
Request Form (DRF) to his DP.
2. DP intimates Depository of the request through the system.
3. DP submits the certificate with DRF to registrar.
4. Registrar confirms the Demat from Depository.
5. Registrar validates the request, updates records & informs the Depository.
6. Depository credits the DP a/c & informs DP.
7. DP updates the investor‟s a/c & informs the investor.

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Trading in dematerialized shares results in substantial savings for the investors.
Following tables gives an idea about these savings.
Savings for a person who buy shares for long term investment
(On a purchase of Rs10000)
Item Physical
(Rs)
Depository (demat)
(RS)
Savings
(Rs)
Brokerage 75-100 50-75 25-50
*Stamp Duty 50 - 50
Postal Charges 10-30 - 10-30
Company Objection (Courier
etc.)
10-30 - 10-30
Settlement charges - 5-10 -(5-10)
#Custody (5 years) - 10-50 -(10-50)
Total 35-100
Stamp duty of 0.5%
Custody charge of 0.05%- 0.1%
Savings for an investor who sells dematerialized shares
(For a sale of Rs10000)
Item Physical
(Rs)
Depository (demat)
(Rs)
Savings
(Rs)
*Brokerage 75-100 50-75 25-50
Company Objection (courier,
etc.)
10-30 - 10-30
Settlement charges - -(5-10) -(5-10)
Total 25-75

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Sub-Brokers:
Sub-Brokers have two options:
1. Arrange to deliver the securities directly from the pool account of main broker
to the beneficial owner account of the buying clients.
2. Arrange to deliver the securities from the pool account of the main broker
to beneficial owner account of the sub-broker kept for trading purpose and
then forward the same to buying client.
CM POOL A/C
Client A A/c
Client B A/c
Client C A/c
Client D A/c
Sub Broker‟s Beneficiary A/c

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Benefits of Holding Securities in the Dematerialised Form :
Elimination of all risks associated with physical certificates:
There is no risk of loss, mutilation or theft of certificates of securities.
Elimination of bad deliveries:
In the depository environment, securities cannot be returned "under objection" for
any reason and hence the question of bad delivery does not arise nor does the
investor face any uncertainty on the genuinity of securities purchased by him.
Effects immediate transfer and registration of securities:
After the payout, once securities are credited to the investors BO account
maintained with a DP, the investor becomes the legal owner of the securities as
there is no further need to seek registration from the company or its registrar.
Faster settlement cycles:
All stock exchanges currently follow T+2 rolling settlement cycle i.e. settlement
of trades is done on the 2nd working day from the trade day. This has become
possible because of demat which enables faster turnover of securities and
enhances liquidity.
Faster receipt of securities in case of bonus / split/ mergers etc:
Direct credit of securities issued as bonus or on allotment of IPO/rights, split and
merger ensures faster receipt of securities and avoids risk of loss of certificates in
transit.
Waiver of stamp duty:
No stamp duty is payable by investors for transfer of any kind of securities
received in demat form.
Facilitate recording of change of address, transmission, etc.:
For all investments held in the a/c, instead of advising each company separately

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about the change in address, bank account particulars, nomination, deletion of
name in case of joint holder, one single advice to the DP takes care of all such
changes.
Ease of portfolio monitoring:
The statement of account periodically sent by the DPs provides the investor the
consolidated position of all his investments in the demat account. This makes it
convenient for an investor to compare and monitor his portfolio.
Why Should an Investor Open a Demat Account?
The CDSL system incorporates a number of distinct features which provide BO‟s
a convenient, dependable and secure depository services at affordable cost.
Convenience:
Wide DP Network:
CDSL has over 275 DPs offering services from over 100 cities/towns across
the country and thus providing investors a wide choice for selecting a DP,
depending on his locational and other conveniences. Many more DPs are
expected to get registered with CDSL shortly.
On-line DP Services:
CDSL DPs provide on-line depository services from over 500 branches. All
these branches are electronically connected to CDSL thereby taking the
depository services to the door-step of investors. DP branches facilitate
quicker execution of demat instructions.
Availability of Wide Spectrum of Securities:
The equity shares of over 5000 companies are available for dematerialisation
on CDSL. CDSL extends demat facilities practically for all categories of
securities which include bonds, debentures, commercial papers, government
securities and certificates of deposit.

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Competitive Fees Structure:
CDSL's fee is very reasonable and competitive, which makes it possible for
DPs to offer demat services to investors at affordable cost. CDSL DPs are not
required to pay any custody or ISIN fees to CDSL.
Internet Access:
Through CDSL's unique internet facility "electronic access to securities
information" -. "Easi", a BO by registering himself through his DP (who in
turn will have to be registered with CDSL for use of this facility) can know
and even print statements of his demat account. The BO can also know the
status of his previous 7 days transactions at any time by logging into easi. BO
gets a unique facility of knowing the daily valuation of the securities held in
their demat account, at the previous day's closing price on the BSE.
Dependability:
On-line Information to Users:
With the CDSL's centralised database architecture; on-line depository
services are available to BO‟s with up-to-the-minute status of his BO
accounts.
Safety of data:
Even if any system-related problems develop at the DPs end, it does not affect
the BO‟s interest in any way as the CDSL database is maintained centrally.
The DP can also avail of the facility of contingency terminals available at
CDSL's Mumbai office for executing instructions.
Audit and inspection:
CDSL conducts regular audit of its DPs to ensure compliance of the
stringent operational and regulatory requirements.
Helpdesk:

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CDSL's prompt and courteous helpline facility is available to DPs and
investors to obtain any clarifications and guidance.
Always meeting user's requirements:
Continuous updation of procedures and processes in tune with the evolving
market practices is another hallmark of the CDSL's system.
Security:
Computer Systems:
CDSL has installed state-of-the-art computer system, data storage devices,
communication networks which ensure the security and integrity of all data
uninterruptedly. All data at CDSL is auto mirrored separately and also
transmitted to a Disaster Recovery Site which is located at a different place
away from the main site.
System Access:
As the system does not provide for dial-up access, only authorised users can
access CDSL system. In other words, only a person at DP end who has been
pre-authorised by CDSL can access the CDSL system.
Unique BO Account Number:
Each BO in the CDSL system is allocated a unique account number. This
avoids wrong transfer of securities in the event the transferor's account
number is keyed-in wrongly at the DP end.
Insurance Cover:
CDSL has obtained adequate insurance cover for any unlikely loss occurring
to a BO due to the negligence at CDSL and/or its DP.

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Dematerialisation Process and Procedure:
Opening a Depository Account
Investors, both individuals and non-individuals, have a choice to open a
demat account with any CDSL DP. Individual investors could be Indian
residents or NRIs. Non-individual BO includes Corporates, FI‟s, FII‟s,
Mutual Funds, Trusts etc. Under two way fungibility of ADR/GDR, non-
residents can also open a demat account with a CDSL DP.
A BO should consider fee structure, locational convenience and the track
record of the DP before selecting a DP for opening his BO account.
More than one demat account can be opened in identical names with the
same or different DPs with the same depository and/or with both the
depositories.
A demat account can be maintained even with 'nil' balance as there is no
requirement of holding any minimum-security balance in a demat
account.
If securities are already held in joint names, the demat account should be
opened in the order of names in which the securities are held. If the
securities are held by an individual jointly with different persons, separate
demat accounts will have to be opened for each such combinations.
However, if the same persons hold securities in different order of their
names, one single demat account in names of all these persons (not
exceeding 3 persons) would be sufficient, provided the facility of
transposition-cum-demat is used.
At the time of opening a demat account or anytime thereafter, individuals
having a BO account in a single or joint name/s, a nomination can be
made. In the unfortunate event of demise of one of the joint holders, the
securities can be transmitted in the names of the surviving holders. But, in
the event of demise of the sole holder or all the joint holders, the securities
can be transmitted in the name of the nominee. A resident Indian can
nominate an NRI or another resident Indian and similarly an NRI can
nominate a resident Indian or another NRI. Non-individuals including

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societies, trusts, body corporates, kartas of HUF, holders of power of
attorney, cannot make nomination.
Documents required to be submitted at the time of opening a
CDSL demat account:
Individual Investors :
An application in the prescribed form duly completed.
Certified copy of an election-ID card / passport / ration card /PAN card or
in the absence of these documents, an introduction by an existing account
holder of the DP giving the introducer's name, address, and contact
number.
A certified copy of birth certificate and guardian's name, in case of a
minor.
A passport size photograph of each of the applicants with his/their
signature/s put across the photograph/s
In case of any attestation by a Magistrate / Notary Public / Special
Executive Magistrate, the name, address and telephone number of the
Magistrate/Notary Public/Special Executive Magistrate.
A copy of the power of attorney, if desired. And agreement in the
prescribed form duly executed.
Corporate investors
An application in the prescribed form duly completed.
A certified copy of the Memorandum and Articles of Association of the
company.
A certified true copy of the board resolution authorising opening of
demat account and listing out the names of the officials authorised by the
board to act as authorised signatory(ies)
Names, designation of the authorised signatories with specimen sign.

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A copy of power of attorney duly executed.
In case of attestation by any Magistrate/Notary, Public/Special Executive
Magistrate, their name, address and telephone number.
Agreement in the prescribed form duly executed.
Additional Requirements for Some Categories of Investors
BO Category Additional Requirement
Non Resident Indian
nationals or persons
of Indian origin(NRI)
In case of a NRI opening BO a/c singly or
jointly with another NRI and/or resident Indian,
a declaration by the first or sole NRI applicant
who is eligible to invest on repatriable basis in
terms of FEMA notification no. 20/2000-RB
dated 03/05/2002 together with a proof of
residence outside India.
HUF Name of the 'karta', if the account is opened in
the name of a HUF.
Trust A certified copy of the trust deed along with the
list of authorised signatories with specimen
signatures.
Partnership firm The account has to be opened in the names of
the partners.
Proprietorship firm The account should be opened in the name of
the sole proprietor.
Clearing Members
(CM)
A certified copy of SEBI registration along with
a conduct certificate from each of the exchanges
where the CM is a member/registered.

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F. I. Investors and
Overseas Corporate
Bodies
A Certified copy of SEBI/RBI registration.
On Opening of The Demat Account, A DP Would Provide To
The BO A/C Holder The Following :
A copy of the signed agreement.
Issues "BO-ID" (i.e. Beneficial Owner Identification Number or. demat
account number). This BO-ID should be quoted in all future
correspondence with the DP, Issuer Companies and/or their Registrar &
Transfer agents or CDSL.
Pre-printed instruction slips for affecting various types of transactions viz.
form for dematting physical holdings, transaction slips, etc. CDSL has one
single debit instruction slip both for 'on-market' and 'off-market'
transactions.
BO’s Should Carefully Note The Following :
BO‟s may consider issuing one time instruction to their DPs for getting
securities in the demat account automatically credited to their account.
Purchased securities are credited to the BO account after payout of the
securities by the clearing house/corporation of the stock exchange.
Securities purchased on any of the stock exchanges connected to CDSL
can be directly received in the BO account. CDSL currently has
connectivity with 16 stock exchanges.
For sale of securities in demat form, after the broker confirms the trade,
the BO should immediately issue debit instruction to his DP using a debit
instruction slip.

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For maintaining the cut-off time for submitting delivery instructions for
trades done on the stock exchange (on-market trades) as per SEBI
requirement, delivery instructions need to be issued latest by 24 hours
before the pay-in time of the exchange where transaction has been done.
Any delay in issuing instructions to the DP might result in non-delivery of
shares/securities resulting in auctioning of such securities and consequent
loss to the investor. This is more so in T+2 settlement cycle.
Any change in address and/or bank account should be intimated to DP
together with supporting documents as evidence.
While accepting the Delivery Instruction (DI) slip book issued by the DP,
Bo should ensure that his BO-ID is pre-stamped on all the pages along
with the serial number. The DI book should be kept safely. BO‟s should
not issue to anyone blank DI slips duly signed. BO‟s should also strike out
the empty space, if any, in the DI slip, before submitting to DP.
Fees:
CDSL does not charge any fee directly to the beneficial account holder but collects
the depository fees for debit and pledge transactions in any BO account from the
concerned DP. The charges indicated by DPs are generally is inclusive of CDSL
fee, if any.
Redressal Of Investor Grievances:
In case of any unresolved grievance with your DP, please contact the compliance
officer of your DP or Investor Relations Officer.
Disclaimer:
This brochure contains information, which is subject to change without
prior notice and cannot be the basis for any claims or demand or cause of
action by anyone against CDSL or its DPs.
CDSL's demat services are extended through its agents called Depository
Participants (DP). The DP is the link between the investor and CDSL.

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An investor who opens a demat account with a DP can utilise the services
offered by CDSL. While the DP processes the instructions of the investor,
the account and records thereof is maintained with CDSL. A DP is thus a
"service centre" for the investor. DSL‟s system is based on centralised
database architecture with on-line connectivity with DPs. Because of this
centralised architecture, the cost for setting up a DP outfit under CDSL
system is significantly lower. Similarly, the recurring costs to be incurred
by a CDSL-DP in terms of maintaining back-ups and the related data
storage are minimal. This enables a CDSL-DP to offer depository services
to investors at an attractive price and at the same time achieve break-even
faster at much lower volumes. The centralised architecture also allows
CDSL-DP to make available to the investors a to-the-minute status of
their account and transactions. DSL-DPs can also set up branches with
direct electronic connectivity with CDSL.
Any Individual eligible to acquire and hold securities in his name can
open a demat account in the CDSL system through a registered DP of
CDSL of his choice. While choosing his DP the individual may take into
consideration the service standards, charges and convenience of location.
Some basic facts for the demat accounts
Number of Accounts :
More than one demat accounts can be opened in the similar / identical name and
order with the same DP or different DPs.
Minimum Account Balance :
There is no requirement of holding minimum-security balance in a demat
account; you can maintain zero balance in your account. Ready availability of
account enhances your transaction making ability.
Nomination :
Individuals holding beneficial accounts on their own behalf either singly or
jointly have the facility of making nomination. (Non-individuals including

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societies, trusts, body corporate, partnership firms, kartas of HUF, holders of
power of attorney however, cannot nominate). In the event of the death of one of
the joint holders, the securities will be transmitted in the names of the surviving
holders. If the sole or all the joint holders are deceased, the shares will be
transmitted in the name of the nominee.
Statement of Account:
A periodical statement of holdings and transactions is provided by DP. This can
also be asked for from the DP.
Credit Confirmation:
In order to receive all the credits coming to demat account automatically, a one
time standing instruction can be given to the DP at the time of opening your
account.
Change of Address:
For any change of address, if any, communication to your DP in writing is
sufficient. The DP will ensure that the change is incorporated for all securities
held in your demat account. You need not write to all the companies separately.
Points To Be Noted for Opening a Demat A/C
Obtain and submit the duly completed account opening form to the DP.
Provide to DP a copy of your passport or driving license or voter-ID card or
ration card for establishing your identity and as a proof of address.
Execute the DP-Investor agreement to be made available by DP.
Collect your unique account number (BO-ID) from your DP.
Collect pre-printed slips both for effecting dematerialisation as well as
delivery of securities.
Understand the cut-off timings from DP for depositing delivery instructions
for trades done by you on the stock exchange.

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A Depository is like a bank where securities are held in electronic (dematerialised)
form. In India, there are two Depositories -National Securities Depositories Limited
(NSDL) and Central Depository Services Limited (CDSL).
Under the Depositories Act, investors can avail of the services of the Depositories
through Depository Participants (DP) such as ICICI Bank. DP‟s are like bank
branches wherein shares in physical form need to be deposited for converting the
same to electronic (demat) form.
ICICI Bank Demat Services boasts of an ever-growing customer base of over 11.5
lacs account holders. In their continuous endeavor to offer best of the class services
to their customers they offer the following features:
E-Instructions:
Customers can transfer securities 24 hours a day, 7 days a week through Internet
& Interactive Voice Response (IVR) at a lower cost. Now with “Speak to
transfer”, customers can also transfer or pledge instructions through bank‟s
customer care officer.
Consolidation Demat Account:
Dematerialise physical shares in various holding patterns and consolidate all such
scattered holdings into primary demat account at reduced cost.
Digitally Signed Statement:
Receive account statement and bill by email.
Corporate Benefit Tracking:
Track dividend, interest, bonus through account statement.

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Mobile Request:
Accesses demat account by sending SMS to enquire about Holdings,
Transactions, Bill & ISIN details.
Mobile Alerts:
Receive SMS alerts for all debits/credits as well as for any request which cannot
be processed.
Dedicated customer care executives specially trained at call centre, to handle
all their queries.
Countrywide network of over 235 branches, you are never far from an ICICI
Bank Demat Services outlet.
Customers will find bank‟s service charges very competitive - offering the best value
for your money
Account Opening
Please write to ICICI Bank or visit any of their service centres to open an
account.
There is no fee for opening a DP account with ICICI. However, a nominal
fee will be levied towards services, as per their tariff. Customers can choose
between Standard Rate Card or Frequent Trader Rate Card as per theiur
trading volume. Or if you wish to hold your Bonds in Demat form you can
choose Bond Rate Card.
Account Opening Form to Open Securities Account
Resident Non Corporate Account Opening Form
Resident Corporate Account Opening Form
NRI Account Opening Form
Declaration Cum Undertaking Form for NRI Repatriable
Account
Checklist for Filling NRI Demat Account Opening Form

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* Submission of Passport and Valid Visa Copy is mandatory for NRI Customers for
opening a Depository Participant (DP) Account with effect from 7th
May 2007
Account Opening Form to open Commodities Account in NSDL
Resident Non Corporate Account Opening Form
Resident Corporate Account Opening Form
Clearing Member Account Opening Form
Note: The DP Client Agreement form should be franked with stamp duty applicable
to the state mentioned in the correspondence address. DP account number will be
intimated to customers by e-mail if the mail-id is written on the application form or
by Courier or by post.
For NRI’s
No approval from the Reserve Bank of India (RBI) is required for opening a
Depository Participant (DP) Account. However, if customers do not hold
any shares at the time of opening the account, enter in the account opening
form as follows:
1
.
1. Submission of Passport and Valid Visa Copy is mandatory
for NRI customers for opening a Depository Participant
(DP) Account with effect from 7th
May 2007.
2. RBI reference no: No Holdings
3. RBI approval date: Present date'
If hold shares that were allotted in the primary market (under the Direct
Investment Scheme), enter in the account opening form as follows:
1. RBI reference no: Under General Permission
2. RBI approval date: Present date
If customers are providing their foreign address as their address of
communication. NRI rate card will be applicable to them. Else they can

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open account in Standard Rate Card.
Tips for deciding NRI account combinations.
NRI Investments are classified on the following basis:
A. Repatriability and
B. Mode of investment
A. Repatriable
Repatriable funds (i.e. those which can be taken abroad) need to be kept in a
separate bank account, i.e. NRE Bank account. Typically, funds brought in from
abroad are permitted in such an account. Investments made from such funds can
be repatriated, i.e. proceeds from sale or otherwise from such investments can be
taken abroad. Such investments are maintained in a Repatriable Demat account.
B. Non-repatriable
Non-repatriable funds (i.e. those which cannot be taken abroad) need to be kept
separate from repatriable funds in a separate bank account i.e. NRO Bank
account. Investments made from such funds cannot be repatriated, i.e. proceeds
from sale or otherwise from such investments cannot be taken abroad. Such
investments are maintained in a Non-Repatriable Demat account. Money once
transferred from NRE account to NRO account loses its reparability and hence,
cannot be transferred back to NRE account.
Mode of Investment :
A. Portfolio Investment Scheme (PINS)
Portfolio Investment Scheme (PINS) is a scheme of the Reserve Bank of India
(RBI) under which the „Non Resident Indians (NRIs)‟ and „Person of Indian
Origin (PIOs)‟ can purchase and sell shares and convertible debentures of Indian
Companies on a recognized stock exchange in India by routing all such

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purchase/sale transactions through their account held with a Designated Bank
Branch. The Designated Bank maintains a record of all investments done under
PINS (PINS portfolio).
B. Non - PINS
Any investment other than under PINS is Typically, this includes:
1. Subscription to Primary market offerings (IPOs)
2. Investments made when resident in India.
3. Investments in Mutual funds
4. Investments in derivatives
5. Gifts and Inheritance
Deciding Combination :
Customers may have to open demat accounts of a specific combination if they
already hold physical shares in that combination. The physical shares can be
converted into electronic form demat account by submitting the certificates along
with a demat request form. Customers should also open the required combination
under the correct type of demat account :
PINS NRE: For shares acquired earlier under PINS on repatriation basis.
PINS NRO: For shares acquired earlier under PINS on non-repatriation basis.
Non-PINS NRE: For shares acquired earlier other than under PINS on repatriation
basis.
Non-PINS NRO: For shares acquired earlier other than under PINS on non-
repatriation basis and also when „Resident‟ in India.

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Procedure for Demat
Form
Submit a completely filled up Demat Request Form (DRF) in triplicate for each ISIN
along with defaced physical securities. We have provided you with one blank
Dematerialisation Request Form (DRF). Additional forms are available at any of the
ICICI Bank branches offering Demat Services.
Filling up the form
Ensure that security mentioned on the certificates is eligible for Demat. For
being eligible for demat, the company has to sign up with NSDL. You can
check eligibility on www.icicibank.com or ask the nearest Branch.
Use a separate DRF for each security having a unique International Security
Identification Number (ISIN). Verify the certificates carefully and mention the
correct ISIN. In case two or more sets of certificates of the same security have
different ISIN (this is possible in case of partly paid up shares and non-pari
passu shares), use separate DRFs for each ISIN. However, you can
dematerialise multiple folio nos. of the same pattern of holders relating to the
same ISIN under a single DRF.
Submit certificates under lock-in under separate DRF. Do not mix the same
with free securities. In case of locked-in securities, fill up the lock-in reason &
lock-in release date on the DRF. Amongst lock-in securities belonging to the
same ISIN but having different lock-in release dates or lock-in reason, make
separate DRF requests.
Demat requests received from client(s) with name(s) not matching exactly
with the name(s) appearing on the certificates merely on account of initials not
being spelt out fully or put after or prior to the surname, can be processed.
However, this is possible only if the signature(s) of the client(s) on the DRF
tallies with the specimen signature(s) available with the Issuer or its Registrar.
For example, the shareholder may have opened the depository account in the
name of Sushil Ramesh Shah but his name on the share certificate may appear
as S. R. Shah or Sushil R Shah etc.

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The combination and the order of holders‟ names on DRF and as printed on
the Certificates should be identical with that in the DP account.
For example, if the shares are in the name of X, Y (X as first holder and Y and
second holder) it cannot be dematerialised in the account of either X or Y
alone. Also if the shares are in the name of X, they cannot be dematerialised in
the account of X, Y (X as first holder and Y as second holder).
However, where the combination of holders is the same in the certificates and
in the demat account, and the difference is only in the order in which the name
of the holders appear on the share certificates and in the demat account,
dematerialisation is possible. Here, you have to submit a Transposition
Request Form along with the DRF. The form is also available at the nearest
Branch.
The DRF must be signed by all the account holder‟s and should be in the same
order. The signature on the DRF should match with the specimen signature
with ICICI Bank. If the signature differs, you should sign the DRF in the
presence of the Branch Officer. If you have a doubt that the signature on the
DRF may not match with that registered with the Registrar, you can get the
signature on the DRF attested by your banker.
The details of certificates such as the folio no., certificate no., & distinctive no.
must be filled up correctly on the DRF.
Submitting the form
You must deface the certificates by putting a stamp or by writing “Surrendered
for Dematerialisation”. However defacing should be done only after checking
the eligibility of security, as defaced securities cannot be sold in physical
form. If defacing has been done by mistake then you should send the same to
registrar for replacement.
*NSDL Business Rule 11.1.7. :
(The Participant shall ensure that the certificates submitted for
dematerialisation are marked by the Client (customer) with the words
“Surrendered for Dematerialisation”.)

TYBBI 24
Certificates should not be mutilated or defaced in such a way that the material
information is not readable.
Ensure that the certificates are attached in the same order as mentioned in the
DRF.
You should submit the DRF in triplicate. You can submit the DRF at any
ICICI Bank branch. The acknowledgement slip at the bottom of the form will
be stamped and handed over to you after verification by the ICICI Bank
official.
Credit in the Demat Account
The defaced shares along with the DRF are sent by ICICI Bank to the registrar
who will then credit the customer‟s account. The normal time taken for credit
of shares to the account after confirmation by the Registrar is about 30 days.
However the time taken would vary from one registrar to another over which
ICICI Bank has no control.
To check whether your account has been credited, you can refer to the
transaction statement (Refer # 12, below). The same will be reflected in
pending demat balance on receiving your request. After dematerialisation, the
same will be reflected under free balance. Alternatively you can use the web
(register on www.icicibank.com), phone us or visit the ICICI Bank branch. In
case your account does not get credited within a month of submission, you can
either phone us or send an email to customer.care@icicibank.com
In case there is a delay beyond 40 days, if you so wish, ICICI Bank can give
you the registrar‟s name and telephone number as well as your Demat Request
Number (DRN).
Rejection of Demat Requests
Your request may get rejected for various reasons either at the Central
Processing Office of ICICI Bank or by the Registrar. Dematerialisation is done
by the Registrar only when it is satisfied of genuineness of securities &
ownership status.

TYBBI 25
On a rejection, the securities are sent back to you stating the reason for the
rejection.
You can resubmit the certificates for dematerialisation after resolving the
reason for the rejection. Please resubmit on a fresh DRF. Do not use the same
DRF on which the objection was made.
Transmission-cum-Demat
In case of certificates held jointly, on the death of any one or more of the joint
holder(s) mentioned on the certificate, the surviving joint holder(s) can get the
name(s) of the deceased deleted from the physical certificate(s) and get the securities
dematerialised in the DP account of the surviving holder(s) by submitting the
following documents along with the DRF:
A copy of the death certificate duly notarised
A copy of the Succession certificate duly notarised or an order of a court of
competent jurisdiction where the deceased has not left a Will or
A copy of the Probate or Letter of Administration duly notarised.
Sale / Delivery of Securities
Securities transactions can be settled in demat form for the transactions done on stock
exchanges connected to NSDL. At present, NSE, BSE, CSE, DSE, LSE, BgSE,
OTCEI, MSE, ISE & ASE are connected to NSDL. Trading in dematerialised
securities is done through your broker just like trading in physical securities.
Sell dematerialised securities
You can sell your dematerialised securities in any of the stock exchanges
linked to NSDL through a broker of your choice.
You need to give a „delivery instruction‟ to your DP for debit of your
depository account and credit of your broker‟s clearing member account.
You receive payment from the broker for the sale in the same manner you
would receive payment for a sale in the physical mode.

TYBBI 26
Buy dematerialised securities
You can purchase securities in any of the stock exchanges connected to
NSDL through a broker of your choice and make payment to your broker.
Make sure you tell your broker you want only demat shares.
Broker receives credit in his clearing account with his DP on the day of
payout. He can immediately transfer these securities to your depository
account, provided your account is already active.
Broker gives instructions to his DP to debit his clearing member account
and credit your depository account.
Delivery of securities
To deliver securities in electronic form, you have to authorise the DP to
transfer balances from your account.
You must give a debit authorisation to ICICI Bank in the booklet of
instruction slips provided to you. The slip should be given physically at the
nearest Branch.
(You can also register for the e-Instruction facility to submit transfer
instructions through Internet / IVR (Interactive Voice Response System) on
Phone and with “Speak to Transfer” through our Phone Banking Officer )
In the instruction slip, you have to mention the counter-party account
details. The counter-party account may be within the same DP (Intra-DP
transfers) or with a different DP (Inter-DP transfers) within NSDL or with
another depository - CDSL (Inter Depository Transfers). For transfers
within NSDL, a TIFD (transfer instruction for delivery) is required. For
transfers to a CDSL account, an IDT (inter-depository transfer instruction)
is required.
Getting instruction slips (TIFD/IDT booklets)
You are provided a “Personalized TIFD booklet” at the time of opening the
account. You will need to use slips from this booklet for all your transfers.

TYBBI 27
For IDT (Inter Depository Transfer slips), request for the same in writing to
the nearest Branch. The request should be signed in presence of the Branch
Officer. Ensure you use slips allotted to your demat account only as per
business rules of NSDL.
Please do not use someone else‟s slip since that will not be accepted by the
system and also cannot be processed as per business rules of NSDL.
Please do not give your blank slip to anyone as this may lead to frauds and
associated complications. If you lose your booklet, report the same in
writing (under signature of all account holders) to the nearest Branch
immediately.
If you are nearing exhaustion of all slips in the booklet, you can request for
reissue of a new booklet by visiting nearest bank branch. Submit the request
on the requisition slip present in your existing booklet. Where you are
unable to present the request on the requisition slip, you can submit a letter.
However, the letter should be signed in presence of the Branch Officer You
can also register for the Internet Banking and Phone Banking facilities to
submit the request on Internet / Phone.
The booklet will be couriered to you and will reach you within a week from the
date of submitting the request.
On receiving your booklet, verify that your DPID, DP Account No. and name is
present on all slips including the Requisition slip.
In emergencies where you have exhausted your TIFD/IDT booklet and cannot
wait for the time required to fulfill your request for a new booklet, you can also
get TIFD / IDT slips issued across the counter for emergency use.
For getting an emergency slip from your branch:
-You have to personally visit your home branch
-You have to request for the slip on the prescribed form available at the branch.
TIFD / IDT issued in such a manner are valid only for immediate use.
Filling up an instruction slip (TIFD/IDT)
The request should be filled up in the appropriate slip issued to you. For
transferring securities to an account within NSDL, use TIFD slips. For

TYBBI 28
transferring securities from an account within NSDL to an account with CDSL,
use IDT slips. There are two common types of accounts within NSDL -
beneficiary accounts (opened by the normal investors) and clearing member pool
accounts (opened by brokers). Accordingly there are two types of transfers
possible with TIFDs. n instruction for transfer of security from a Beneficiary
Account to a Clearing Member Account (Broker‟s pool account) is termed as a
Market TIFD. This is for delivering securities to the broker for onward delivery to
the stock exchange towards fulfilling settlement obligations in respect of trades
done on a stock exchange (Market Trades).
Details are to be filled up only for Market Trades on a TIFD
slip.
CM-BP-ID:
This is the Clearing Member Business Partner ID of the Broker to whom the
securities are to be transferred. The CM-BP-ID is an 8 character code starting
with „IN‟ provided by NSDL to the clearing member. You should find this out
from your broker. Any incorrect entry can result in transfers to the wrong
account.
CM Name:
This is the name of the Broker to whom the securities are to be transferred. This
is the market type on which the trade has been done by your broker. The stock
exchange has separate segments for each market type in which the orders are
matched e.g. Rolling, Rolling Odd Lot, etc. You should confirm this with your
broker.
Market Type:
This is the market type on which the trade has been done by your broker. The
stock exchange has separate segments for each market type in which the orders
are matched e.g. Rolling, Rolling Odd Lot, etc. You should confirm this with
your broker
Settlement No:
This is the settlement no. in which the trade has been done by your broker. This is
a 7-character code. Confirm this with your broker.
You should submit the slip latest by 4 p.m. on business day prior to the execution

TYBBI 29
date. TIFDs received after 4 p.m. will be accepted on „Best Effort‟ basis and
ICICI Bank does not undertake any liability for its non-execution. They may also
attract a late charge (Please refer the rate card). In case of market trades, also
ensure that the execution date is specified such that securities are transferred to
the pool account before the exchange pay-in deadline. Strike out the portion
relating to Off - Market Trades.
Example: Off-Market Instructions
Sr.
No.
Date of
Submission
Execution Date Pay in
Deadline
Client‟s Risk
1 19-Oct-07 20-Oct-07 N.A No
2 19-Oct-07 21-Oct-07 N.A No
3 19-Oct-07 19-Oct-07 N.A Yes
On- Market Instructions
Sr.
No.
Date of
Submission
Execution Date Pay in
Deadline
Client‟s Risk
1 19-Oct-07 19-Oct-07 19-Oct-07 Yes
2 19-Oct-07
Before 4 pm.
19-Oct-07 20-Oct-07 Yes
3 19-Oct-07
After 4 pm.
19-Oct-07 20-Oct-07 Yes
4 19-Oct-07
Before 4 pm.
20-Oct-07 20-Oct-07 No
5 19-Oct-07
After 4 pm.
20-Oct-07 20-Oct-07 Yes
6 19-Oct-07 19-Oct-07 21-Oct-07 Yes
7 19-Oct-07 20-Oct-07 21-Oct-07 No

TYBBI 30
Details to be filled up only for Off-Market Trades on a TIFD
slip.
DP ID:
This is the Depository Participant ID with whom the target account (the account
to which the securities are to be transferred) is maintained. It is 8-character
starting with „IN‟. You should find this from the target account holder.
Incorrect DP ID may result in transfer of securities to a wrong account.
DP Name:
This is the name of the Depository Participant with whom the target account is
maintained. You should find this from the target account holder. Please note
that this is not the name of the account holder.
Client ID:
This is the 8-digit account number of the target account. You should find this
from the target account holder. Any incorrect entry can result in transfers to the
wrong account.
Strike out the portion relating to Market Trades
Details to be filled up only in an IDT slip.
Depository ID: This is the Depository ID for CDSL. It is „IN000026‟.
Client ID: This is the 16-digit account number of the target account (the account
to which the securities are to be transferred). You should find this from the target
account holder. Any incorrect entry can result in transfers to the wrong account.
Details to be filled up in both TIFD slips (for both Market and
Off-Market Trades) and IDT slips.
ISIN:
This is the International Security Identification Number (ISIN) of the security to
be transferred. This is a 12 character code starting with „IN‟. You should confirm
this from your transaction statement and then fill up the same. You can also check
this on www.icicibank.com or from your nearest Branch or from your Broker. Be
careful in specifying the correct ISIN where a security has multiple ISINs.

TYBBI 31
Security Name:
This is the name of the security to be transferred.
Quantity:
This is the number of units of securities to be transferred. This is to be filled up
both in figures & in words in the space provided.
Total ISIN to be delivered:
This is the total number of ISINs to be delivered under the particular slip. Also
strike out the rows of ISIN details which are not used to avoid any tampering.
Execution Date:
This is the date on which the securities are to be transferred from your account. In
case of market trades, you should fill this up in consultation with your broker. In
case the execution date mentioned by you is a NSDL business holiday, the next
working day is taken to be the execution day.
You may issue the instruction well in advance of the date on which you want the
securities to be debited from your account. By giving a future dated instruction
you cover the risk against non-execution of instruction due to lack of time or last
minute rush.
You should submit the slip latest by 4 p.m. on business day prior to the
execution date. TIFDs received after 4 p.m. will be accepted on „Best Effort‟
basis and ICICI Bank does not undertake any liability for its non-execution.
They may also attract a late charge (Please refer the rate card).
In case of market trades, also ensure that the execution date is specified such
that securities are transferred to the pool account before the exchange pay-in
deadline.
Signature:
The slip must be signed by all account holders as per the specimen registered
with ICICI Bank. In case of personalised booklets, the names of all holders are
preprinted. Mismatch in signature of even one of the joint holder‟s results in the
rejection of the TIFD.

TYBBI 32
You can submit the TIFD at any ICICI Bank branch. Take the acknowledgement
copy after stamping by the ICICI Bank official.
You may issue the instruction well in advance of the date on which you want the
securities to be debited from your account. By giving a future dated instruction
you cover the risk against non-execution of instruction due to lack of time or last
minute rush. You should submit the slip latest by 4 p.m. of the business day
before the execution date (i.e. there should be one clear working day gap between
the date of submission of the TIFD and the execution date).
Transfer instructions should not be submitted for execution day as holiday. If
there is a holiday in between, instruction should be submitted one day in advance.
Submitting TIFD / IDT through Internet
You have to first register for the e-Instruction facility by filling up the
prescribed form available at the branch. You can specify upto five
accounts to which you can transfer securities through Internet/Phone.
Login to www.icicibank.com using infinity user id and password
provided to you.
Click on required Demat account number appearing on “My Accounts”
page of www.icicibank.com
Holdings of the selected demat account will be displayed on the next
page.
The next page will display the target accounts linked with demat account
selected in 3.4.3. Select the target account as required by you and click
“GO” button.
Fill up the execution date, ISIN, Quantity and settlement number (If
required) on the next page and click on button “Submit”.
Next page will display all the details entered by you till now. Please
check the same and click on “Back” button if you wish to change the
same or on “Confirm” button if you want to proceed.

TYBBI 33
A reference number will appear on the next screen, Note the same for
future reference.
Submitting TIFD / IDT through IVR
prescribed form available at the branch. You need to specify upto five
accounts to which you can transfer securities through Internet / Phone.
Call up our Phone Banking numbers Select Demat menu from all the
options read by IVR. Get yourself authenticated by entering DPID &
Demat a/c no. with TPIN provided to you.
Enter your demat account number.
Select the option to submit transfer instructions from Demat menu.
Next menu will read all the accounts linked to your Demat Account.
Press 1, 2 or 3 upto 5 select the Target Account Number.
If counter party selected in step 3.4.6 is a POOL account, the next
menu will read out various market types. Select the appropriate market
type.
Enter the last 3 digits of settlement number pertaining to that market
type.
System will ask for execution date. Enter the execution date in the
format dd-mm-yyyy (for example, to enter 5th
June, 2003, enter
05062003). System will verify all the details and will proceed to the
next option if punched in details are correct.
System will directly come to step 3.5.8 from 3.5.4 if counter party
selected is not a pool account (i.e. the transfer is an Off Market for
Inter-Depository Transfer).
Enter the numeric digits of the ISIN.
Enter the quantity to be transferred.
System will read all the details entered by you along with available
quantity make appropriate choice by entering 1, 2, 3 or 4.
Submitting TIFD / IDT through “Speak to Transfer”

TYBBI 34
accounts to which you can transfer your securities through Internet /
Phone.
Select the option 5 of Speak to Transfer to submit transfer instructions
from Demat menu.
Our Phone Banking Officer will attend to you and will ask for the
information required for transferring your securities.
After confirmation from your side, Phone Banking Officer will give
TIFD Reference number for your completed transaction.
Debit in the Demat Account
There will be a debit in your account on the execution date specified in
the instruction. You can check the same in your transaction statement.
You can also check the same on www.icicibank.com or through IVR or
visit the nearest Branch. You will also receive an alert for the
success/failure of the transfer on SMS (registration form for “Mobile
Alerts” on www.icicibank.com
Failure to execute Instructions
An instruction can fail either at the Central Processing Office of ICICI Bank or at
NSDL.
A failure can happen at the Central Processing Office on account of signature
mismatch or if the TIFD slip is incomplete or not properly filled up. Please take
due care while filling up the TIFD. There can be a failure at NSDL if your
account does not have the required number of specified shares or problem with
the target a/c.
You will be intimated about the failure through a letter. On receipt of such
intimation, the customer should do the needful in terms of submitting a correctly

TYBBI 35
filled TIFD.
Purchase / Receipt of Securities
All purchase/ receipt of securities in your account is effected as per your
„Standing instructions for Credit‟ given to ICICI Bank to receive credits
automatically in your account. You normally give such a standing instruction in
the account opening form itself. You can give it later also by writing to the DP.
If you have not given a standing instruction for receiving credits, you are required
to give a specific receipt instruction for each credit in the prescribed form.
The date of credit will depend on your broker‟s instructions and ICICI Bank has
no control on the same.
To ensure proper credit in your account, please instruct your broker to
credit the shares to your account number with ICICI Bank. For this, give
your Demat account number and the ICICI Bank DP ID to the broker.
Please note that you must settle your money transaction independently
with the broker.
Rematerialisation
Rematerialisation is the process of converting the securities held in electronic
form in a demat account to an equivalent number of securities in physical form
(certificates) after debiting the same from the demat account.
Form
Submit a completely filled up Remat Request Form (RRF) in triplicate for each
ISIN. Forms are available at any of the ICICI Bank branches.
Ensure that the RRF is completely filled up. Incomplete details may lead to
rejection of the remat request.
Use a separate RRF for each eligible security. Please ensure that name of the

TYBBI 36
security and the ISIN number is entered correctly.
Submit requests for balances under lock-in through a separate RRF. Do not mix
the same with free securities. Amongst lock-in securities belonging to the same
ISIN but having different lock-in release dates or lock-in reason, make separate
RRF requests.
You should mention the lot types whether Jumbo or Market Lot clearly. If the
same is not filled up then the registrar will send certificates in market lot.You
must have sufficient free balance in your account for the ISIN for which the RRF
is submitted.
The RRF must be signed by all the account holder‟s and should be in the same
order. The signature on the RRF should match with the specimen signature with
ICICI Bank.
You should submit the RRF in triplicate. You can submit the RRF at any ICICI
Bank branch. The acknowledgement slip at the bottom of the form will be
stamped and handed over to you after verification by the ICICI Bank official.
Receipt of Physical Shares
The RRF is forwarded to the registrar. On acceptance of the remat request
by the registrar, your account will be debited. The physical share certificate
will be sent directly to you by the registrar. You can also check the same on
www.icicibank.com or through IVR or phone us or visit the nearest Branch.
You will also receive an alert for the success/failure of your request on SMS
(registration form for “Mobile Alerts” on www.icicibank.com).
The normal time taken for receipt of the physical shares is within a period of
30 days. However the time taken would vary from one registrar to another
over which ICICI Bank has no control.
In case you do not receive the physical shares within a month of submission,
you can either phone us or send an email to customer.care@icicibank.com

TYBBI 37
so that we can check with the registrar.
In case there is a delay beyond 40 days, if you so wish, ICICI Bank can give
you the registrar‟s name and telephone number as well as your Remat
Request Number (RRN).
Rejection of Remat Requests
Your request may get rejected for various reasons either at the Central Processing
Office of ICICI Bank or by the Registrar. On a rejection, you will be informed
about the reason for rejection of the request. You can submit a fresh request after
resolving the reason for the rejection.
Pledge
Securities held in demat form can be pledged/hypothecated by the client to avail
of loan/credit facility. Pledge of securities in NSDL depository requires that both
the borrower (pledgor) and the lender (pledgee) should have a demat account with
any of the DPs with NSDL. The facility for Inter Depository pledge (where
pledgor and pledgee has a demat account with different depositories) is not
available.
Please note that financial transactions are handled outside the depository system.
However, even after the securities are pledged, the pledgor continues to remain
the beneficiary holder of those securities and will receive benefits of a corporate
action, if any.
With “Speak to Transfer”, transfer or pledge your Securities by just speaking to
our through our Phone Banking Officer. No need to submit physical instructions
at the Branches. Visit the nearest ICICI Bank branch and register for e-instruction.
Following are the steps involved in Pledge/Hypothecation
1. Creation of Pledge:
The pledgor submits duly filled in Pledge Request Form to his DP for

TYBBI 38
Creation of Pledge. On execution of the instruction by the DP a pledge order
no. is generated for each ISIN.
2. Confirmation of Pledge Instruction:
The pledgee submits duly filled in Pledge Request Form quoting the Pledge
Order No. (Given by the pledgor) to his DP. On execution of the instruction
the shares are marked as pledged in the pledgor‟s account. Pledge balances
cannot be transferred.
3. Closure of Pledge Instruction:
The pledgor submits duly filled in Pledge Request Form to the DP for release
of pledge. The pledgor does this after he has repaid the loan received from the
pledgee.
4. Closure Confirmation of Pledge Instruction:
The pledgee submits duly filled in Pledge Request Form for confirmation of
release of pledge to his DP. The pledgee would do this after ensuring that the
pledgor has repaid the loan/credit facility extended to him. On execution of
instruction the shares move from pledge balance to free balance in the
Pledgor‟s account.
5. Invocation of Pledge Instruction:
The Pledgee submits duly filled in Pledge Request Form quoting the pledge
order no. to his DP. On execution of instruction the shares moves from the
pledged balance of the Pledgor‟s account to free balance in the Pledgee‟s
account. The pledgee does this when the pledgor has failed to repay the loan
as per his obligations.
6. Confirmation of Invocation of Hypothecation Instruction:
The difference between a pledge and a hypothecation request is that whereas
invocation of pledge can be done unilaterally by the pledgee, a confirmation

TYBBI 39
of the pledgor is required in the case of invocation of hypothecation. For this
pledgor submits duly filled in Pledge/ Hypothecation Request Form to the DP.
Form
There is a common form for all pledge requests given above. Typically, you
would need to use it at the time of creation and at the time of closure of a pledge.
There is a common pledge/hypothecation form for all types of instruction.
You must tick the appropriate box to indicate the instruction type.
You should clearly indicate whether the instruction is for Pledge or
Hypothecation.
Ensure that the Pledge form is completely filled up. Incomplete details may
lead to rejection of the pledge request.
Enter the DP ID and Account number correctly on the space provided on the
left-hand side of the form. You should enter the counter-party details
correctly on the space provided on right hand side of the form.
You must fill up the Agreement number as provided by the pledgee. This
refers to the pledge agreement signed between the pledgor and the pledgee.
You must fill up the Closure date as provided by the pledgee. This is
referred in the pledge agreement signed between the pledgor and the
pledgee.
You must fill up the ISIN & security name of the security to be pledged.
If the shares are under lock-in then you should fill up the lock-in reason and
lock-in release date in the space provided.
The number of securities should be filled up correctly in the space provided.
In case of pledge creation, you must have free balance in the ISIN
mentioned.
The instruction must be signed by all the account holder‟s and should be in
the same order. The signature on the request should match with the

TYBBI 40
specimen signature with ICICI Bank.
Enter the Pledge order number for all types of pledge instructions other than
pledge creation instruction.
You can submit the pledge request at any ICICI Bank branch. The
acknowledgement portion will be stamped and handed over to you after
verification by the ICICI Bank official.
Execution of the Instruction
The instruction is executed at the Central Processing Office of ICICI Bank. On
execution date, the transaction will be executed and you can check the same in
your transaction statement.
Rejection of Pledge Requests
Your request may get rejected for various reasons either at the Central Processing
Office of ICICI Bank or by the counter-party. On a rejection at the Central
Processing Office, you will be informed about the reason for rejection of the
request.
You can submit a fresh request after resolving the reason for the rejection.
If a creation request is rejected by the counter-party the balance will get
transferred from the pledged balance to the free balance.
Submitting Pledge instructions through “Speak to Transfer”
target accounts to which you can pledge your securities through our
Phone Banking Officer.

TYBBI 41
Select the option 5 of “Speak to Transfer” to submit Pledge instructions
from Demat menu.
Our Phone Banking Officer will attend you and will ask for the
information required for Pledging your securities.
After confirmation from your side, Phone Banking Officer will give
Pledge Reference number for your completed transaction.
Freezing /Defreezing
The client has an option to freeze his account in case he does not intend to
do any transaction in the near future. These helps in curbing unauthorised
use of demat account & prevention of frauds. Once freezed the account can
be defreezed only on the instruction of the account holders.
Following types of Freezing is possible:
Freezed for Debit: In this case any debit instruction cannot be passed
unless the account is defreezed. However the credit in the account will be
received provided a standing instruction for credit is given for the account.
Freezed for All: In this case no transfer to & from the account can be
done.
ISIN Freezing: In this case a specified ISIN can be freezed, blocking the
ISIN for debit.
Quantity Freezing: In this case a specified quantity of a specified ISIN
can be freezed, blocking the quantity for debit.
Defreezing of the account is required to enable the account again for transaction.
The request for freezing & defreezing must be submitted in the prescribed form.
Corporate Benefit - Dividend, Bonus or Rights Issue Merger
or acquisition:
In case the company in which a beneficial owner holds shares in demat form

TYBBI 42
announces any corporate benefits like bonus, dividend etc. the beneficial owner
will receive the same directly in his demat account or bank account depending on
the nature of the benefit.
Dividend:
The company/registrar takes a list of beneficial owners from NSDL as on the
record date/book closure date. Based on this list, company makes payment of
dividend. If the company is making the payment through ECS, the company
will directly credit the dividend to the bank account registered by the
beneficial owner with the DP under intimation to the beneficial owner. If the
company is making the payment through a cheque/DD, the bank details will
be printed on the dividend warrant. The mode of payment of dividend etc is
decided by the company itself.
Bonus:
The bonus securities on the eligible securities in the beneficial owner‟s demat
account are automatically credited to the beneficial owner‟s demat account by
the company/registrar under intimation to the beneficial owner. This will be
reflected in the transaction statement for the period. In respect of the physical
holdings, the customer will receive bonus securities in physical form.
Rights issue:
The beneficial owner will receive an option to subscribe for the eligible number
of securities from the company/registrar. These securities may be in physical
form or in electronic form in the customer‟s demat account. The customer can
exercise the same in the normal course. While exercising the option (in respect
shares both in physical or electronic form), the customer may mention the
demat account in which the securities allotted are to be credited provided the
company is available for demat with NSDL. Alternatively, the customer can
also ask for the securities in physical form.
Merger or acquisition:
Securities in the beneficial owner‟s demat account is automatically credited and
debited by the company/registrar as per pre-declared ration under intimation to
the beneficial owner. This will be reflected in the transaction statement for the
period.

TYBBI 43
Public Issue
When subscribing for shares in a public issue, you can request for
securities, if allotted, to be credited directly to your demat account and
quote your demat account for the purpose in the application form.
After allotment, the securities will be credited directly to your demat
account under an intimation to you from the company/registrar. Such
credit is done before the date of listing of the securities on a date
considered convenient by the company/registrar. However, if the
details of the demat account specified in the form are incorrect, the
securities will be allotted in physical form and certificates will be sent
to you.
SEBI has announced that the shares of all companies going in for
Public offer will have to be compulsorily settled in demat form by all
investors. It is therefore advantageous for an investor to prefer the
allotment in demat form, so that the shares have higher liquidity.
Nomination
You can make a nomination of your account in favour of any person by filing up
the nomination details in the account opening form. This is to enable the nominee
to receive the securities after the death of all the holder(s) of the demat account.
Nominees can be appointed by individuals only. Non-individuals including
society, trust, body corporate, partnership firm, karta of Hindu Undivided Family,
holder of power of attorney cannot nominate. Where a minor is appointed as a
nominee, the name and address of the guardian is also required to be obtained.
Where a nomination has not earlier been made or where an earlier nomination is
ought to be changed, you can submit a duly filled-in nomination form at the
nearest Branch. The account holder, nominee and two witnesses must sign this
form and the name, address and photograph of the nominee must be submitted.

TYBBI 44
In case of the death of the sole holder or all the joint holders, the nominee must
submit a duly filled-in transmission form and give the notarised copy of death
certificate and an affidavit in the prescribed format. After verifying these
documents, the securities will be transferred to the account of the nominee.
Transmission
Transmission of securities refers to the transfer of securities from an account to
another as a result of the death of the sole/any of the holders of the former
account. For this the latter need not approach each issuing company or it‟s R & T
Agent. Only the DP of the former account needs to be approached. Here the
transfer may be done to:
Surviving holder(s)
If the former account is a joint holding account and there is at least one
survivor, the survivor(s) can request the DP for the securities to be transferred
to his/their demat account.
Nominee where a nomination has been made
If there is no survivor amongst the account holders and a nomination had been
made by the holder(s) earlier, the nominee can request the DP for the securities
to be transferred to his demat account.
In addition to the documents specified under Common Requirements below, an
Affidavit duly completed by the nominee in the format specified by NSDL and
attested by a notary/magistrate should be submitted by the claimant.
Legal heir where a nomination has not been made
If there is no survivor amongst the account holders and a no nomination had
been done by the holder(s) earlier, the legal heirs can request the DP for the
securities to be transferred to his demat account. In addition to the documents
specified under Common Requirements below, a true copy of the Succession
certificate or Probate or Letter of administration, should be submitted by the
claimant.

TYBBI 45
If any of the above legal documents is not available and if the market value of
the securities held by the deceased in the demat account does not exceed
Rs.100000/- then the legal heir(s) can submit the following to make a claim:
Letter of indemnity supported by a guarantee of an independent
surety on a non-judicial stamp paper of Rs.200/- as per the NSDL
format. The indemnity should be attested by a Notary/Magistrate.
Letter of surety duly completed by the surety as per NSDL format.
An affidavit-cum-verification on a non-judicial stamp paper of
Rs.100/- as per the NSDL format. It should be attested by a
Notary/Magistrate.
No objection letter(s) from all other legal heir(s), as per NSDL
format.
Common Requirements and Effect
No transaction charges will be levied for transfer of shares from the old account
to the account of the claimant.
If the demat account of the claimant does not exist, a new demat account will
need to be opened. If the claimant is having a demat account but with another
DP, a proof of the same is required from the other DP. (Client master from the
DPM).
The claimant only needs to approach the DP. He need not lodge a claim for
transmission separately with each issuing company or its R&T Agent. The
following documents should be submitted with the request:
i
)
A copy of the death certificate duly attested by a notary or verified
with the original by an authorised person of the ICICI Bank branch.
i
i
)
An Off-market TIFD for the entire securities/ holdings for
transmitting the shares.
Demat Account Statement
If there is a transaction in the previous 30 days. The customer is sent a
transaction statement.

TYBBI 46
If there is no transaction in the previous 30 days but more 90 days have passed
since ending date of the last statement sent to the customer, a quarterly statement
is sent if there are some holdings in the customer‟s account.
Customers who have opted for transaction statement “through e-mail” will get
their statements by 1st
week of next month. This is subject to at least one
transaction during the previous month, otherwise statement of holdings via email
will be sent on a quarterly basis. At the end of financial year, they will get a
physical transaction-cum-holding statement for the entire year by 25th
of April.
In addition, you will receive a physical copy of the annual statement to assist
you in filing income tax returns.
The e-mail statement will be authenticated by a digital signature obtained from a
Certifying Authority under the Information Technology Act, 2000. This will
allow you to verify that the statement is sent by ICICI Bank only and that the
contents of the same have not been altered during transmission. Please note that
the statements are sent via standard email and are therefore only as secure as
standard email transmission through the Internet. Since the email transmission is
not encrypted, it is not necessarily protected from unauthorized access.
It may be noted that on being registered for receiving statements by e-mail, the
annual service charge will be lower by Rs. 50/- per annum starting from when it
is next due.
Customers, who have opted for the “physical” transaction statement, will get the
transaction statement, subject to a transaction during the previous month,
otherwise, statement of holdings will be sent on a quarterly basis, as per the
following schedule:
Within Mumbai limits, by the 15 of next month
Out of Mumbai region, by the 20 of next month
You can receive your account statement by e-mail and can also see the updated
statement on www.icicibank.com. For both these facilities, you have to first
register. In case of any discrepancies in your account statement, notify us
immediately.

TYBBI 47
Registration for Internet/Phone Access & e-instructions.
To increase convenience to the customers while reducing work load at your end in
handling queries, there is a facility for the customer to directly access his demat
account 24 hours a day, 365 days a year through the internet and through phone.
A customer who holds an ICICI Bank demat account only and does not hold a
banking account can still register for the above access. It is not mandatory to hold
a banking account to be able to register for such access.
Internet Facilities available on www.icicibank.com
View transaction statement
View holdings
View status of requests submitted - TIFD/IDT, Demat, Pledge, Remat
View account details
Get the ISIN for a Security
Get Settlement Details
Request for a TIFD booklet
View Customer Ledger - his receivable account
View Bill Details
Pay his Demat bill online
e- Instructions- facility to transfer securities
Phone - Interactive Voice Response (IVR)
Details of last few transactions
Details of holdings
Request for a TIFD booklet
Get ISIN for a security
Get status of requests submitted - TIFD/IDT, Demat, Pledge, Remat
e- Instructions- facility to transfer securities
Further, the Call centre is also equipped to handle specific queries on the demat
accounts. For accessing the above facilities, the customer needs to register for the

TYBBI 48
same.
For accessing the above facilities, the application for registration should be done
in the prescribed form. The form can be submitted at any ICICI Bank branch
offering demat services.
ICICI Demat Services allows customer to access his demat account through the
following channels also
www.icicibank.com
IVR (Interactive Voice Response) at Call Center .
Both these channel require authentication before providing the access on
www.icicibank.com is allowed after the customer provides the User ID and the
password on the site access on the IVR is allowed after the customer provides the
Telephone Personal Identification Number (TPIN).
TPIN is sent to the customer by post on submitting a Channel Registration request
at any branch offering demat services.
On submission of the request, the customer is sent the following 3 envelopes:
TPIN (To be used for Phone Banking)
Infinity User ID (To be used for Internet Banking)
Password (To be used for Internet Banking)
In some cases, client may already have an User ID for his existing relationship
with ICICI Bank (could be a Bank account or a credit card...) and he may request
for his Demat account to be linked to the same User ID (which he is the first
holder). In such cases, after the linking, he will not be sent any communication.
He will start seeing his demat account also through the same User ID.
Mobile Banking
With Mobile Banking you have an option to remain updated while you are on the
move, without even having to make a phone call or a visit or logging on the
Internet.

TYBBI 49
ICICI Bank Mobile Banking for Demat Accounts can be divided into two
broad categories:
Request Facility
Alert Facility
The registration is common for both facilities. Please fill Mobile Alerts
Registration Form and submit to any ICICI Bank branch offering demat services.
The facility is completely FREE. You are not charged a single rupee by ICICI
Bank for alerts received by you.
Request Facility
We are pleased to announce yet another value adding feature called - “Pull
Alerts”. Using Pull Alerts, registered users can access information about their
demat accounts using a mobile phone.
As our customer you may have already experienced the convenience of our FREE
“Mobile Alerts” facility where-by activities in your demat account are relayed to
your mobile phone via SMS.
By registering your mobile number, you can get the following information at your
convenience. Customers who have already registered their mobile number for
Mobile Alerts can immediately start using this facility. Please note, this is a FREE
service: Some features of this service are:
Holdings Enquiry
Transaction Status
Bill Details
Request for ISIN
Alert Facility
Through this facility, you will receive a mobile alert in the form of SMS
whenever there is a significant event in your demat account. You will receive
mobile alerts when shares have got credited in your account or if there is an issue

TYBBI 50
with your transfer instruction. For instance you gets Alerts for:-
When your TIFD / IDT gets successfully processed or fails.
For TIFD / IDT rejection reasons.
For Pledge creation and Closure request.
For Shares given for dematting has credited or rejected in your demat
account.
For Remat request given and processed successfully.
Credits of shares from any other party to your account.
For any corporate action taken in your account.
Consolidation Demat Account
Consolidate your physical certificates in various name combinations in one GO
and without any HASSLES!
Consolidation Demat Account does it for you. You can now:
1. Demat all your physical shares in various holding patterns.
Father + Mother + Son
Mother + Daughter
Son + Grandmother
Or any other combinations s
E.g. If you hold ICICI Bank shares in physical form in different combinations of
names, you can consolidate all of them into one single demat account.
How does it work?
To dematerialise your physical shares in various holding patterns, you need to
open Consolidation Demat account for each pattern. These accounts will remain
open temporarily, for three months. Once all your shares are dematerialised, we
will transfer them to an existing ICICI Bank Demat account specified by you.
Note: This facility is not available for NRIs.

TYBBI 51
Billing & Payments
The bills are generated in the beginning of each month for the previous month.
The due date is mentioned in the bill. However, it is not viable for us to send bills
with amount less than a certain cut-off amount.
Therefore, we are generating bills for only that customer whose bill amount is
greater than or equal to the cut-off amount. At present, the cut-off amount is Rs
50.00.
It is important to note that, if a customer has made transactions which amount to
less than the cut-off amount, the bills will not displayed on the Intranet ledger,
therefore, please do not assume „no bill details‟ equals „no transactions‟.
Such customers will receive a bill in the next quarter or whenever the bill amount
exceeds the cutoff amount.
Details of Bills:
The bills contain the following details on the first page
Opening Amount due from you:
This is the amount outstanding from the customer at the beginning of the
billing period.
ICICI Bank Charges:
This is the sum of all charges levied by ICICI Bank Demat Services for
the billing period as per the schedule of charges.
NSDL Charges:
This is the sum of charges levied by NSDL on ICICI Bank in respect of
the account for the billing period as per the rates applicable for the
period. This is payable in addition to the ICICI Bank charges as per the
schedule of charges.
Service Tax:
Service Tax has been changed to 12.24% from 10.2% w.e.f 18.04.2006 as

TYBBI 52
per the finance bills received. This % may change depending on
government notification.
Payments received from you:
This is the sum of amounts received from the customer during the billing
period. Payments received after the billing period will be reflected in the
next bill.
Credits given to you:
This is the sum of credits given to the customer during the billing period.
Credits given to him after the billing period will be considered in the next
bill.
Net payable by you:
This is arrived as: Opening Balance + Total Charges for the period -
Receipts Credit Notes.
Please pay:
This is the amount payable by the customer.
Charges
Charges are computed on daily basis as per the price file received from
NSDL
Recoveries
Credit Notes
Mode of recovery
Direct Debit
If you hold an ICICI Bank account and have given a mandate for recovery of
charges from such account, the charges are recovered directly from your bank
account on or after the due date. Direct Debit recovery is done twice, one on due
date and second is on 1st
week of next month.
ECS
If you hold a bank account with a bank other than ICICI Bank and have given a
mandate for recovery of charges from such account, the charges are recovered
directly from your bank account on or after the due date.
Cheque

TYBBI 53
If either of the above is not applicable, you should make the payment by
cheque/DD by the due date. When the amount remaining to your credit goes
below the specified threshold, you should replenish the same as per the rate card.
ICICI Bank reserves the right to charge interest @24% p.a. on amounts
remaining outstanding after the due date. However we are now charging
RS.100/- for cheque return cases.
Change of Mode of recovery from Direct Debit/ECS to
Cheque/DD mode: If you are on a mode of recovery wherein your bill amount
is recovered directly from your bank account and you wish to discontinue the
same, you are required to request for the same in writing in the prescribed form.
However, you are required to provide an advance as per the rate card applicable to
you. Your charges will be adjusted from this advance. If you close the account
and there is an amount lying to your credit, the same is refundable to you.
Suspension
If the payment has not been received after 15 days of due date. The intimation
letter sent to client to clear his outstanding within 7 days from the receipt of the
letter otherwise the account would be suspended. If the payment has been
received within 7 days the account will not be suspended. If the payment not
received account will be suspended. On receipt of the payment the account will be
resumed.
Change of Address & Bank Details
You can request for the following through a prescribed form:
Change of Address
Change of Bank Details for receiving dividend
Direct debit Mandate

TYBBI 54
Change of Address
The following requirements should be complied with:
The Client (or his authorised representative) should personally visit the branch.
In case of a corporate, at least one of the authorised signatories should visit the
office of the Participant in person. The Client (or a joint holder or his
authorised representative) should sign the request in presence of the branch
officer. In case of a corporate, at least one of the authorised signatories should
sign the request in presence of the branch officer. The application should be
signed by all the holders
The following documents should be submitted along with the
request:
Proof of Identity (To be taken for all joint holders):
1. Passport
2. Voter Id Card
3. Driving License
4. PAN Card (with photograph)
5. MAPIN card
6. Credit cards/Debit cards issued by Banks with applicant‟s photo.
7. Employee Identity card with applicant‟s Photo, issued by
 Central/State Government and its Departments,
 Statutory/Regulatory Authorities,
 Public Sector Undertakings,
 Scheduled Commercial Banks,
 Public Financial Institutions,
 Professional Bodies such as ICAI, ICWAI, ICSI and Bar
Council.
8. Identity card/Document with applicant’s Photo, issued by

TYBBI 55
 Professional Bodies such as ICAI, ICWAI, ICSI and Bar Council
Proof of Address (To be taken for all joint holders)
1. Ration Card
2. Passport
3. Voter Id
4. Driving License
5. Bank Statement/Passbook
Verified copies of
 Electricity bills (not more than two months old),
 Residence Telephone bills (not more than two months old) and
 Leave and License agreement/ Agreement for sale.
6. Self-declaration by High Court & Supreme Court judges, giving the new
address in respect of their own accounts.
7. Flat allotment letter having address issued by
 Central/State Government and its Departments,
 Statutory/Regulatory Authorities,
 Public Sector Undertakings,
 Public Financial Institutions,
 Professional Bodies such as ICAI, ICWAI, ICSI and Bar Council
Change of Bank Details for receiving dividend
The Bank account details attached with each demat account are used by
Registrars/Companies to make dividend/interest payments. As per a recent
SEBI circular, it is mandatory for Registrars/Companies to make
dividend/interest payments by ECS wherever bank details of the investors are
available. Submit a cancelled cheque of the account

TYBBI 56
Direct debit Mandate
You can also give a mandate for recovering demat charges directly from your
account. All bank account holders (even if they are not holders of the demat
account) should have signed the mandate portion of the request form.
Change of Rate Card :
You can shift from
 Standard scheme to the frequent trader scheme
 Frequent trader scheme to the standard scheme
In case of shift from the frequent trader scheme to the standard scheme, you
may make the request any time but it would be effective from the next
financial year i.e. April 1.
ICICI Bank offers a bond scheme to enable bondholder(s) of various
companies to keep their bonds in dematerialized form. This scheme attracts
lower charges, as transactions in bonds are relatively low. However, if there
is any transaction in such accounts for equity shares, the account will
automatically get shifted to standard rate card and you will be charged Rs,
251/-
Closure of Account
If you need to close your demat account, you should make the request for the
same in the prescribed form. The account closure form is available at the
nearest Branch. Submit the duly filled up form at the nearest Branch. Please
ensure that:
There are no holdings in the account or you have requested for transfer of all
holdings in your account closure request
You have paid all your dues: Ask for a provisional statement of charges from
the branch. You should pay the amount due as per this statement before your
account can be closed.

TYBBI 57
Charges on transferring securities on closure of the account are the same as for
normal transfers. Earlier the NSDL portion was waived but now NSDL has
withdrawn this waiver.
Account Security
Holding securities in demat account is quite like having money in your bank
account. You need to exercise all the precautions in demat transactions as you
do in your bank account.
Please keep the TIFD/IDT/Pledge booklet safely and do not lend
slips to anyone.
Do not share the details of your Demat account with anyone else
Accept the TIFD/IDT/Pledge booklet from the DP only if it has a
pre-printed serial number as well as your Demat account number
pre-stamped on each slip.
Do not sign on a TIFD/IDT/Pledge slip unless it is completely filled
up.
Please check all your transaction statements carefully to see whether
all debits were authorised by you and whether all credits belong to
you.
If possible use the web/email facility to check your transactions as
frequently as you can.
When you are writing your instructions on the TIFD/IDT/Pledge slip,
strike out the empty space on the slip.
Give „account freeze‟ instructions to ICICI Bank if you do not intend
to operate your account for a long time. Even while your account is
frozen, the system allows automatic credit of securities to you. Give
„account defreeze‟ instructions whenever you want to resume
operations of your demat account
Intimate your DP regarding any discrepancies in the account.

TYBBI 58
Revised Depository Service Charges
Charge Head Standard
Charges
Sub broker
Charges
A/c Opening Nil Nil
Annual Service Charges Rs. 500/- (Rs
450/- : email)
Rs. 1250/-
(1200/- :e-mail)
Agreement Stamp Paper Rs. 100/- Rs. 100/-
Buy - Market and Off-Market Nil Nil
Sell - Market and Off-Market
(% of transaction value) – Max.
Rs. 500 for debt instruments :
For trade done on icici.com Nil Nil
For instruction submitted
through Internet (e-
instructions)
0.04%
(Min. 10/-)
0.02%
(Min. 5/-)
through Call Centre
0.04%
(Min.15/-)
0.02%
(Min. 10/-)
through Branches
0.04%
(Min. 30/-)
0.02%
(Min. 15/-)
Rejection/fails Rs. 30 /- Rs. 15/-
Extra charges for processing of
instructions submitted on the
execution date late:
through Internet
Nil Nil
through phone
Nil Nil
through Branches
Rs. 10/-
per ISIN
Rs. 10/-
per ISIN
Dematerialisation :
For each request form Rs. 35/- Rs. 35/-
Extra for each certificate Rs. 2/- Rs. 2/-
Rematerialisation (For each
request form)
Rs. 20/- Rs. 20/-
Closure of Account Nil Nil
Pledge Creation
/Closure/Confirmation
If ICICI Bank is the counter
party
0.02%
(Min.15/-)
0.02% (Min.15/)
If ICICI Bank is not the
counter party
0.04%
(Min.30/-)
0.04% (Min.30/)
Additional Account Statements Rs. 20/- Rs. 20/-

TYBBI 59
Frequently Asked Questions
Account Opening & Operations :
1. Can I open more than one account with ICICI Bank Demat?
Yes, you can open more than one account with ICICI Bank Demat. There is
no restriction on the number of accounts you can open with the same
Depository Participant (DP).
2. Do I have to keep any minimum balance of securities in my account?
No, there is no prescribed minimum balance. You can have a zero balance
in your account.
3. Can someone else operate my account on my behalf on the basis of a
power of attorney?
Yes, if you authorize any person to operate your account by executing a
power of attorney (POA) and submit it to us, that person can operate the
account on your behalf. If you have given POA earlier and now wish to operate
the account yourself, the POA has to be revoked by you in writing.
4. How do I register a change in my signature with ICICI Bank Demat?
You would have to make a request in writing. You would also have to get
your signature duly attested by your banker, with whom you hold the bank
account that has been specified for receipt of dividend.
Dematerialisation:
1. Can I dematerialise all my depository eligible securities through the
same account?
Yes. You can choose to have all your securities deposited in a single
account provided that the securities have the same holders.
2. Can I dematerialise shares, which are pledged with a bank, which is a
DP as well?

TYBBI 60
Yes, you can, with the permission of the bank with whom such shares are
pledged.
3. Can odd lot shares be dematerialised?
Yes, Odd lot share certificates can also be dematerialised.
4. How do I demat shares with Pre-Marital / Maiden names?
In such cases you need to submit a certified true copy of the marriage
certificate along with the Demat Request Form (DRF), when you give your
shares for dematting. Also provide an attested new specimen signature.
Trading /Settlement :
1. Can I buy and sell shares through ICICI Bank Demat?
No, shares can be bought and sold only through a stockbroker. ICICI Bank
Demat helps in delivering the shares against a sell transaction or receiving the
shares for a buy transaction. You can open an account with icicidirect.com to
avail of seamless trading and settlement.
2. Can I deliver dematerialised securities against an obligation in physical
segment, in all stock exchanges?
Yes, SEBI has permitted dematerialised securities to be delivered against
obligations in the physical segment at the stock exchanges connected to the
depository.
2. 3. Is the facility of delivering dematerialised securities in the physical
segments of the stock exchanges, available only for those securities that
are to be compulsorily sold in the demat segment of stock exchanges by
institutions?
No, dematerialised securities of all the companies that are eligible for
dematerialisation can be delivered against obligations in the physical segment.
This also applies to delivery against auction of securities in the physical
segment.

TYBBI 61
SHRI CHINAI COLLEGE OF COMMERCE AND ECONOMICS
NAME: ________________________________________________
DESIGNATION: ________________________________________________
CONTACT NO.: ________________________________________________
SIGNATURE: ________________________________________________
SURVEY FOR PROJECT ON DEMAT SERVICES (ICICI BANK)
Are you aware about Demat services provided by Banks?
Yes No
Do you have a demat account for your share trading?
Yes No
If yes, which bank___________________________________________
Are you planning to have a demat account in any bank for your share
trading in future?
Yes No
Which type of bank would you like to prefer for pursuing demat
services?
Private Public Foreign
If private, then will you like to experience ICICI Bank demat services?
Yes No
What do you think the procedure for getting demat services is_
Convenient Lengthy
Will you like to get demat services with convenience, security and cost
saving from ICICI Bank?
Yes No
Suggestion: _____________________________________________________
Project Guide: Prof. Nishikant Jha. Survey by:
Shubhangi Kate.
TYBBI
Signature:

TYBBI 62
Survey Report
According to survey results done on the demat services from the 1st
August,
2007 to 31st
August, 2007 consumers are more prefer to have demat account for
convenience in trading with shares.
In survey I have asked few questions to customers and their response was as
follows:
0
10
20
30
40
50
60
Aware Unaware Account
holders
Private Public
Customer Survey
Aware unaware Account Holders Private Public
Demat Services
This chart shows that there is approximately 60% aware about demat services
among the people and still aprox 40% people are unaware about it.
There are 35% demat account holders among 60% people who are aware with
this concept.
25% people prefer private banks to experience the demat services and 10% are
with public banks for the same.

TYBBI 63
Interview of ICICI Bank
I had visited ICICI Bank, Andheri (West) branch to Mr. Sanjeev Panday
(Branch Operations Manager) and Ms. Abha Gupta (Officer- Customer
Relations) and asked them a few question for gathering information related to
their demat services, their response for the questions was as follows:
1. What is the importance of converting shares into demat form?
Because, it is more convenient to trade with E-shares than physical form of
shares.
2. How ICICI Bank operates demat services?
ICICI Bank holds securities in account safely and transfers without handling
them between accounts.
3. Is the bank providing any additional benefits to the regular account
holder?
Yes, we provide many additional benefits to our regular customer like they
need not to present more documents to have an account, no account opening
charges, etc.
4. Through the demat services in your bank, is the customers of your bank
are increasing?
Yes, customers of the bank are increasing after we have started to provide
demat services.
5. Is ICICI providing any other service related to financial market?
Yes, ICICI providing wide choice of products for investing in the stock
market like Derivatives, Mutual Funds, IPO‟s, Life and General Insurance,
Commodities through ICICI direct. Com.

Demat services

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