1. DHARMENDRA SHRIVASTAVA
Contact No.: +918817773833
Address: Indus State, Railway Coach Factory Bhopal-462054
E-Mail: dharmendra.shrivastava2011@gmail.com
veer.shri@gmail.com
A Well Renowned Position In The Organization With Which I Work & To Make Full Utilization Of My Creativity
Unified With My Knowledge To Uplift Me At The Zenith Of My Career And Help In The Development Of The
Origination.
PROFILE SUMMARYPROFILE SUMMARY
 Experience in Technical Support & Software Testing in Healthcare industries .
 Have experience in reviewing deliverables at regular intervals and completing project on time.
 Abilities in Software support including creation of Crystal Report,/ execution of functional/ performance/
system/ installation / recovery test and tracking of defects using various tools.
 An effective communicator with excellent interpersonal, analytical and client servicing abilities.
 Expert in developing and maintaining proper relationships with the customers; sorted out operational and
procedural issues with management, work teams and customers.
 Ability to perform in both Process oriented task and Result oriented task.
TECHNICAL SKILLSTECHNICAL SKILLS
Operating System : Windows 98/XP/Windows 7 and well knowledge of Internet.
Applications : Remote Support Tools, Microsoft Technology, C, C++, Asp.Net, MS Office.
PERSONAL SKILLSPERSONAL SKILLS
Quick learner & Performer Self motivated Leadership skills
Bulk Target Pressure handling Underwriting Operations Claims Management
EMPLOYMENT DETAILSEMPLOYMENT DETAILS
BANSAL HOSPITAL,BHOPAL
Feb 2015 To Till Date
Job Role & Achievements
IT ENGINEER (TECHNICAL SUPPORT)
Role: DESKTOP SUPPORT
 Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other
authorized desktop applications
 Install, upgrade, support and troubleshoot for printers, computer hardware and any other
authorized peripheral equipment
 Performs general preventative maintenance tasks on computers, laptops, printers and any other
authorized peripheral equipment
 Performs remedial repairs on computers, laptops, printers and any other authorized peripheral
equipment
 Customize desktop hardware to meet user specifications and site standards Performs work in
compliance within specified warranty requirements
 Interact with numerous computer platforms in a multi-layered client server environment.
 Ensure desktop computers interconnect seamlessly with diverse systems including associated
validation systems, file servers, email servers, application servers, and administrative systems.

2.  Diagnose and quickly resolve a wide range of Windows applications and networking problems to
help minimize downtime.
 Troubleshooting network connectivity in a LAN/WAN environment.
 Requesting and coordinating vendor support.
 Responsible for give Software & Hardware Support on client site location.
 Responsible for networking, design, installation and maintenance services.
 Supporting users and network administrators over the telephone and by email.
OPERATION MANAGEMENT
 Dealing with hardware and application support queries and issues reported to the support desk and
escalated to the Desktop Support Administrator
 Provide user data and application recovery
 User account administration, i.e., account creation and management and password resets on Active
Directory
 Use diagnostic tools to troubleshoot problems associated with network connectivity, and
workstation hardware/software
 Use tools and methodologies to load, copy and customize operating system configurations for
deployment Responsible for the daily switching of backup tapes at the different backup sites
 Provides backup support and assistance to the Network Administrator as needed
 Responsible for tracking hardware and software inventory
 Familiarize end users on basic software, hardware and peripheral device operation
 Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support
Administrator
 Works with vendor support contacts to resolve technical issues within the desktop environment
 Escalate issues and involve experts wherever required in order to resolve issues as quickly as
possible Works with other IT team members regarding new branch builds and upgrades
 Maintains I.T. records and tracking for area of responsibility
 Assisting the network manager with support requests.
 Ensure computer hardware is safe & complies with health and safety legislation.
APPLICATION SUPPORT
 Managing the various Hospital Management Application like HMIS,PACS,CIS
 Provide user data and application recovery
 Provide training to user support personnel in use of system & application
 Resolving urgent and immediate request by various users in a vibrant and demanding environment.
ITSC TECHNOLGY PVT.LTD,BHOPAL
January 2014 To January 2015
Project Handeled: BANSAL HOSPITAL BHOPAL
Job Role & Achievements
OPERATION EXECUTIVE (HMIS APPLICATION/TECHNICAL SUPPORT )
Role:
 Conducts computer training needs assessment by collecting information pertaining to work
procedures, work flow, and reports; understanding job-specific functions and tasks.
 Determines system utilization requirements by researching and testing systems.
 Responsible for give Software & Hardware Support on client site location.

3.  Responsible for networking, design, installation and maintenance services.
 Supporting users and network administrators over the telephone and by email.
 Maintain the company’s network infrastructure.
 Networking and providing support for Windows, and Linux issues.
 Configuration and testing of any new hardware and software.
 Travelling to client sites to help with installs, deployment, and troubleshooting.
 Management of the daily data backup and retrieval scheme.
 Installing and operating Windows desktop and server operating systems.
 TCP/IP networking and hardware maintenance and repair.
 Training new employees.
 Assistance with training of staff and compiling procedural documentation.
 Assisting the network manager with support requests.
Highlights:
 Also working on ERP Based Hospital Management Software INSTA (HMS).
 Demonstrated excellence in preparing system requirements, design requirements, and user guide for
the
Application in effective manner.
 Holds the distinction of creating test cases, test strategies for the application.
 Steered the overall maintenance of application and user profiles accessing the system.
 Pivotal in deploying the new enhancements as per the business requirements.
INFUTURE.COM BHOPAL
July 2012 To Dec. 2013
Job Role & Achievements
CLIENT SUPPORT ENGINEER (HMIS) Hospital Management Information System
Role:
 Receive customer support requests. Classify issues, diagnose problems and resolve non-trivial
issues..
 Provide training to customer support personnel in use of system & application.
 Work with customers & other customer support personnel via telephone & email to resolve
functionality or performance issue.
 Provide both team members & customer with installation, configuration and tuning consultative
assistance through phone and web based support.
 Perform diagnostics, troubleshoot problems, install & upgrade software using remote assistance
tools.
 Give demonstrations & presentation to the Software to make new client in the market.
Highlights:
 Personally interacted with user and client to prioritize user functionality issues .
 Demonstrated excellence in preparing system requirements, design requirements, and user guide
for the application in effective manner.
 Holds the distinction of creating test cases, test strategies for the application.
 Steered the overall maintainance of application and user profiles accessing the system.
 Pivotal in deploying the new enhancements as per the business requirements.
Project Handeled
Project: Hospital Management System (HMS)
Client: Malti Hospital & Test Tube Baby Center
Role: Client Support Engineer

4. Location: Bhopal (M.P.)
Description: In this project we have Installed XENON Express Software in this Hospital. It is a complete
solution of hospital management module like, OPD, IPD, Pathology, Medical Store, Accounts,
MIS
Report, & also done hospital Billing & other module by using this software.
Project: Hospital Management System (HMS)
Client: Lake city Hospital & Institute Of Surgical Sciences
Role: Client Support Engineer
Location: Bhopal (M.P.)
Description: In this project we have Installed XENON Express Software in this Hospital. It is a complete
solution of hospital management module like, OPD, IPD, Pathology, Medical Store, Accounts,
MIS
Report, & also done hospital Billing & other module by using this software.
Project: Hospital Management System (HMS)
Client: Noble Multispeciality Hospital
Role: Client Support Engineer
Location: Bhopal (M.P.)
Description: In this project we have Installed XENON Express Software in this Hospital. It is a complete
Solution of hospital management module like, OPD, IPD, Pathology, Medical Store,
Accounts, MIS
Report, & also done hospital Billing & other module by using this software.
ACADEMIC QUALIFICATIONACADEMIC QUALIFICATION
EXTRA ACTIVITIESEXTRA ACTIVITIES
 I have present a paper in National Level Technical Symposium on MOBILE ADHOC NETWORK
in our College
 Got special performance prize in Inter College Dance Competition organised by Dainik Bhaskar in
Bhopal.
 Got best costume prize in Dance Performance in our College Annual Function.
 Got first prize in Dance Performance in our College Annual Function.
 Runner up in Football Match.
 Got prize in College Level Debate Competition.
PERSONAL DETAILSPERSONAL DETAILS
Fathers Name : Shri G.R. Shrivastava
Languages : English, Hindi
Gender : Male
QUALIFICATION COLLEGE/ SCHOOL UNIVERSITY/BOARD % age
BE (I.T.)
Year-2012
S.AT.I. Technological Institute
Vidisha (M.P.)
RGPV Bhopal (M.P.)
65%
POLYTECHNIC (I.T)
Year-2007-08
S.A.T.I. Polytechnic College
Vidisha(M.P.)
RGPV Bhopal (M.P.) 66.4%
HIGHER SECONDARY S.S.L. Jain H.S.School Vidisha(M.P.)
M.P. Board Bhopal
(M.P.)
50%

5. Marital Status : Unmarrid
Hobbies : Dancing, Listening Music, Cricket, Travelling, Net Surfing,
Nationality : Indian
Address : Indus State, Railway Coach Factory Bhopal (M.P.)-462054
Permanent Address : Durga Chowk Talliya Street No. 06 Vidisha (M.P.)-464001
DATE:
PLACE: [DHARMENDRA SHRIVASTAVA]

6. Marital Status : Unmarrid
Hobbies : Dancing, Listening Music, Cricket, Travelling, Net Surfing,
Nationality : Indian
Address : Indus State, Railway Coach Factory Bhopal (M.P.)-462054
Permanent Address : Durga Chowk Talliya Street No. 06 Vidisha (M.P.)-464001
DATE:
PLACE: [DHARMENDRA SHRIVASTAVA]