Deploying Test Metric

1. The Metrics Lifecycle Questions before starting to use metrics are: * Who will use these metrics? * What behavior are you trying to promote with these metrics? * What information is important to know across the project/enterprise? * What requires increased visibility or transparency?

2. Inception 6/2010 Interim 1/2011 Comprehensive 6/2011 Test Planning Test Creation Test Execution Defect Management Configuration Management Cost – Project, BA, Dev, QA Test Scripts Built Pass, Failed, Risk* # Scripts, Timeline Status, Severity Check Points, Test Plan, Traceability Matrix Trend, Block, No Runs BA/Dev/Bus Accepted/Rejected Test Automation Discovery Rate, Removal Rate, Trend, QA Impact (time, testers) Uptime, Domain Version verification, Release Notes Removal Cost, Root Cause BA/Dev/Bus Accepted/Rejected Build Cost # Scripts, Timeline Pass, Failed, Usage Artifact Lockdown Sample Metrics Stability Report Automation Save S C O R E C A R D

3. Process Overview Review Data Points with teams*. If Data are not captured, process is defined. Data is saved to a shared space On QC Data identity is defined (QC Project, Project ID, Date stamp, etc.) Teams or process create sheets. QM collects all reports, consolidates, reviews with teams and sends result to PGM. Automated Process (QTP, Excel Marco, etc.) to upload sheets into Master sheet. Macro/QM consolidates information Naming Standards - Sheet Name (Team-Date-Test Metrics- Project) Shared Space Location Name and Access Initial Not On QC How Manual

4. Summary Detail Project View Execution/Defect Overview Report Initial Test Execution AE/PE < 10% AE/PE < 20% AE/PE > 30% ▲ ▬▬ ▼ Trend Defects defect/test executed < 10% defect/test executed < 20% defect/test executed > 30% Not In QC Overall Progress DF % + TEP % + Risk < 10% DF % + TEP % + Risk < 20% DF % + TEP % + Risk > 30% In QC Sheet Key FID Project View 4/1/2010 Total Tests Planned To Date Execution Actual To Date Execution Defects Test Execution Progress Defects Overall Test Progress # of test cases % of Total % of Total % of Total Commodities 55 24% 36% 15% ▲ ▲ ▲ Credit 70 43% 36% 4% ▬▬ ▬▬ ▬▬ GFX 120 64% 37% 57% ▼ ▬▬ ▲ Project ABC 245 49% 36% 33% ▼ ▬▬ ▲ Commodities 100 60% 54% 9% ▲ ▲ ▲ Credit 83 53% 46% 18% ▬▬ ▬▬ ▬▬ Rates 120 64% 45% 7% ▼ ▲ ▬▬ Project XYZ 303 60% 48% 11% ▼ ▲ ▬▬ FID Project View 4/1/2010 Total Tests Planned To Date Execution Actual To Date Execution Defects Test Execution Progress Defects Overall Test Progress # of test cases % of Total % of Total % of Total Project ABC 245 49% 36% 33% ▼ ▬▬ ▲ Project XYZ 303 60% 48% 11% ▼ ▲ ▬▬

5. Summary Detail Product View Execution/Defect Overview Report FID Product View 4/1/2010 Total Tests Planned Execution Actual Execution Defects Test Execution Progress Defects Open Defects Overall Test Progress # of test cases % of Total % of Total % of Total ABC 55 24% 36% 10% ▲ ▲ ▬▬ ▲ XYZ 100 65% 52% 13% ▲ ▲ ▼ ▼ Commodities 155 50% 46% 13% ▼ ▬▬ ▬▬ ▲ ABC 70 23% 36% 1% ▲ ▲ ▬▬ ▬▬ XYZ 200 48% 26% 18% ▲ ▲ ▬▬ ▬▬ Credit 27000% 41% 29% 13% ▲ ▲ ▬▬ ▬▬ FID Product View 4/1/2010 Total Tests Planned Execution Actual Execution Defects Test Execution Progress Defects Open Defects Overall Test Progress # of test cases % of Total % of Total % of Total Commodities 155 50% 46% 13% ▼ ▬▬ ▬▬ ▲ Credit 270 41% 29% 13% ▲ ▲ ▬▬ ▬▬

6. Process Overview All test teams on QC or compliant tool on an open architecture. New metrics defined and prioritized. QM teams generates report, verifies with team and sends to PGM. How Used Defined Fields added and populated, workflows created, folder structures and added to QC project template. New metrics may require a data pass or bridge to other tools. (Configuration Management, Project Management, Remedy, etc,) Teams Trained* Dry Run* Interim Interim

7. June 1, 2009 Interim

8. Interim

9. Interim April Release - ETL Total Cases % Actual Executed % Plan Executed # Passed % Passed (not including Blocked and No Run) # Failed # No Run Not Executed # Blocked Active DRS Total DRs CIT 12/12 - 1/30 341 71% 100% 225 93% 18 73 25 0 29 82 SIT 2/2 - 2/27 385 6% 100% 18 75% 6 351 10 0 0 2 Show Stopper High Medium Low Total DR Status Total 58 22 82 Active New 2 2 Ready For Review 2 3 4 9 Ready For Development 1 3 4 In QA 8 5 13 Re-Open 1 1 Total 12 15 29 Closed Withdrawn 10 4 14 Completed 36 3 39 Total 46 7 53

10. Traceability By Requirements Interim PCR-PCR Title Total Cases Not Completed Passed Failed N/A No Run Test Blocked Active Dr's % Completed % In Progress Comments PCR88890 - Stage to OLTP ETL Interface 67 0.00% 0.00% PCR 88891 - Type Table Manager ETL Interface 1 0.00% 0.00% PCR 88892 - ADIM to OrgMart DDL & DML scripts 1 0.00% 0.00% PCR88893 - OrgMart to BPS ETL Interface 12 0.00% 0.00% PCR88894 - OrgMart to Entitlements ETL Interface 13 0.00% 0.00% PCR88993 - ADIM to OrgMart Stage ETL Interface 140 0.00% 0.00% PCR89092 - Oracle Views for OMDS 29 0.00% 0.00% PCR89093 - Data Patches Phase 1 1 0.00% 0.00% PCR89094 - Data Patches Final non-HR Update 4 0.00% 0.00% PCR89095 - Export to ADIM ETL interface 100 0.00% 0.00% PCR89096 - CMD, FSL, B2C Exports ETL/Views impact 1 0.00% 0.00% PCR89629 - SSRS Reports impact 16 0.00% 0.00% Total 385 0 0 0 0 0 0 0 0.00% 0.00%

11. Process Overview All test teams on QC or compliant tool on an open architecture. New metrics defined and prioritized span Test Management, time utilization of BA/Dev/QA and cost analysis. How Data is identified, workflows created to capture and maintain the data. Applications may need to be modified or acquired to support metric. Teams Trained* Dry Run* Comprehensive

12. Comprehensive Mar-10 Feb-10 Jan-10 Dec-10 BRDs/PCRs 39 28 23 43 Number of Defects in QA 118 76 30 54 Number of Defects in UA 9 2 0 7 Total Prod Fix BRDs in the Post Release 57 2 7 Total 135 32 68 Defect Efficiency (DR Hours/PCR Hours) 42% 25% 30% 21% Total Number of Builds In QA 3 5 4 10 Total Number of Hot Fixes - Production 1 0 0 Severity Mar Feb Jan Dec ShowStopper 2 3 1 6 High 73 52 19 33 Medium 33 15 7 13 Low 10 6 3 2 Total 118 76 30 54

13. Comprehensive Release date Total Hours (PCR + DRs) 12127 5107 5644 5349 12603 Total Effort SA (Hrs) 886 156 321 474 894 Total Effort Dev (Hrs) 3172 630 1578 481 1098 Total Effort QA (Hrs) 6217 2820 2355 3155 8446 Total PCR Effort (Hrs) 10275 3606 4254 4110 10438 DRs Total Effort SA (Hrs) 135 267 321 244 200 Total Effort Dev (Hrs) 1353 893 771 703 1470 Total Effort QA (Hrs) 364 341 298 292 495 Total DR Effort (Hrs) 1852 1501 1390 1239 2165 Defect Effort (Hrs) 42% 25% 30% 21% Total Showstopper Defects 11 2 3 1 6 Total High Defects 112 54 52 19 33 Total Medium Defects 59 10 15 7 13 Total Low Defects 16 7 6 3 2 Deferred DRs 20 45 0 88 Total Overall Defects 218 118 76 118 54 Total Number of Prod Fix BRDs discovered during QA Cycle 31 35 4 17 Number of Defects Withdrawn 39 26 18 2 8 Number of Actual Defects Resolved in Pre Release 24 45 116 46 QA Defect Detection Duration (Hours per Defect) 32.72 34.39 37.98 70.11 183.61 Environment Issues (QA) 7 6 5 6 11 Environment Issues (IT) 2 4 4 5 5 Total Environment Issues 9 10 9 11 16 Differed DRs converted in Prod Fix BRDs 19 6 10 1 Pre Release Metrics Mar Feb Jan Dec Nov Release date

14. Comprehensive Defect Type 3rd party 1 3 2 2 3 Architectural Design/Technical specs 3 0 2 Business Requirement/Project scope 2 Coding 19 7 7 5 14 db Patch issue/Incorrect Push 0 Existing production issue 0 Functional Specification 15 7 6 5 8 Technical Specification 7 5 2 Other 136 74 98 44 19 Build Process 0 Training 0 Configuration 2 1 1 Environment issue 0 BLANK 35 19 TOTAL 218 118 116 56 46 UAT DRs Opened in Viper 0 0 2 0 7 Test Cases Executed 20 13 19 Passed 13 9 8 Failed 7 4 2 No Run 0 0 9 Functional Test Cases Reviewed 339 505 236 159 121 Accepted 336 478 229 129 72 Rejected 3 27 7 30 46 Functional Test Results Reviewed 148 90 178 112 41 Accepted 128 90 169 98 30 Rejected 20 0 9 14 11 Integration Test Results Reviewed 35 51 178 112 41 Accepted 19 35 169 98 30 Rejected 16 16 9 14 11 Pre Release Metrics Mar Feb Jan Dec Nov Release date

15. A version collection tool is used to track all web service and UI versions in the QA, IT, and ST environments on a daily basis. Comprehensive

16. Comprehensive

18. Requirements Tracking Comprehensive PCR # PCR Status PCR Title 89833 New NexOS - OrgMart 2.0 - Web Services Development 94123 New NexOS DB - OrgMart 2.0 - UI Oracle API Phase 2 91076 In Analysis NexOS DB OrgMart 2.0 Config Data cleanup and Oracle API Changes 94216 In Analysis NexOS Tools & Admin - OrgMart 2.0 Data Transformation and Services 89094 Pending Estimation NexOS DB - OrgMart 2.0 - P - Data Patches Final non-HR Update 89282 In Development NexOS DB - OrgMart 2.0 - P - Oracle Merge scripts to sync ORGMART_PROD to ORGMART (lower environments only) 90222 In Development NexOS DB - OrgMart 2.0 - Oracle PL/SQL API Packages referencing HR schema impact 91080 In Development NexOS DB OrgMart 2.0 Config to OrgMart Oracle API Changes 88890 In QA NexOS DB - OrgMart 2.0 - P - Stage to OLTP ETL Interface 88891 In QA NexOS DB - OrgMart 2.0 - P - Type Table Manager ETL Interface 88892 In QA NexOS DB - OrgMart 2.0 - P - ADIM to OrgMart DDL & DML scripts 88893 In QA NexOS DB - OrgMart 2.0 - P - OrgMart to BPS ETL Interface 88894 In QA NexOS DB - OrgMart 2.0 - P - OrgMart to Entitlements ETL Interface 88993 In QA NexOS DB - OrgMart 2.0 - P - ADIM to OrgMart Stage ETL Interface 89092 In QA NexOS DB - OrgMart 2.0 - P - Oracle Views for OMDS 89093 In QA NexOS DB - OrgMart 2.0 - P - Data Patches Phase 1 89095 In QA NexOS DB - OrgMart 2.0 - P - Export to ADIM ETL interface 89096 In QA NexOS DB - OrgMart 2.0 - P - CMD, FSL, B2C Exports ETL/Views impact 89097 In QA NexOS DB - OrgMart 2.0 - P - Marketing ETL Export interface impact 89247 In QA NexOS DB - OrgMart 2.0 - P - UI Oracle API 89248 In QA NexOS DB - OrgMart 2.0 - P - SuperMarvin Oracle API 89396 In QA NexOS DB - OrgMart 2.0 - P - Oracle API for LandSafe 89629 In QA NexOS DB - OrgMart 2.0 - P - SSRS Reports impact 91069 In QA NexOS DB OrgMart 2.0 Config Pipeline Delegation functionality XFER to iPipe