Today’s digital economy and customer experience demands flawless service availability and reliability whilst delivering customer value at ever increasing pace. This rate and scale of change requires automation to assist teams as they continuously evolve digital products and services. Any compromised reliability or availability along the way means fundamentally taking two steps backwards in terms of customer experience and value delivery, instead of one step forward. To keep up constant development momentum as they scale services and experience, teams are turning to self-service observability for better insights and context that grow with their services, and allow development teams to focus their time on delivering the value that customers want. What you’ll learn: What does a truly self-service observability solution mean to you How customer value and experience insights are derived from your data How you can transform your data to enrich your data for more context How applying AI to your data continues to automate, automate, automate What AI techniques can benefit you and your processes

1. © 2020 Moogsoft. All rights reserved. 1
Measure Customer
Value with Self-Service
Observability
Helen Beal, Chief Ambassador, DevOps Institute
Adam Frank, VP, Product & Design, Moogsoft
Charlene O’Hanlon, Managing Editor, MediaOps.com
October 27, 2020

2. © 2020 Moogsoft. All rights reserved. 2© 2019 Moogsoft. All rights reserved.
Your Hosts
PANELIST
Helen Beal
Chief Ambassador
DevOps Institute
PANELIST
Adam Frank
VP, Product & Design
Moogsoft
MODERATOR
Charlene O’Hanlon
Managing Editor
MediaOps

3. © 2020 Moogsoft. All rights reserved. 3
How do teams define value?

4. © 2020 Moogsoft. All rights reserved. 4
How do teams measure the
value they are providing?

5. © 2020 Moogsoft. All rights reserved. 5
How can teams sustain
the value they are providing?

6. © 2020 Moogsoft. All rights reserved. 6
What customer value and
experience insights can be
derived from data?

7. © 2020 Moogsoft. All rights reserved. 7
How does applying AI to your
data reduce toil and surface
actionable insights?

8. © 2020 Moogsoft. All rights reserved. 8
How does self-service
observability empower teams
to improve their work?

9. © 2020 Moogsoft. All rights reserved. 9
Q & A
Please submit your questions via chat

10. © 2020 Moogsoft. All rights reserved. 10
Learn About Self-Service Observability
moogsoft.com/dummies

11. © 2020 Moogsoft. All rights reserved. 11
moogsoft.com/dodc
Try the Moogsoft Observability Cloud Today:

12. © 2020 Moogsoft. All rights reserved. 12
Thank You