In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Without strong leadership within teams, you get chaotic, stressful, and tiring situations that waste valuable engineering time, slow down resolution, and most importantly, impact your customers. Operationally mature organisations use proven incident response systems led by Incident Commanders. Incident Commanders provide the leadership needed to help stabilize major incidents fast. In this webinar, we’ll take lessons learned from formalized incident response, such as those used by first responders, and show you how to apply those same practices to your organization. By utilising these methods you’ll improve both the speed and effectiveness of your team’s response, reducing the amount of downtime experienced. In this workshop, attendees will: Be introduced to the Incident Command System and learn how it can be adapted to their organisation Walk through the basics of incident response best practices Discuss examples of formal incident response from multiple organisations

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17. NORMAL
EMERGENCY

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NOTOK

21. PREVENTRESOLVEMOBILIZETRIAGE

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Scribe Deputy
Internal Liaison Customer Liaison
Subject Matter Expert
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38. Incident Commander
Scribe Deputy
Internal Liaison Customer Liaison
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)

47. KEY TAKEAWAY
Do you wish to take command?
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62. If you want to find out more about incident response best practices, join us at
PagerDuty's Connect Virtual APAC on Thursday 25th February 1:30pm AEDT /
10:30am SGT. It will be a virtual half-day of peer-to-peer conversations, intensive
training sessions, fireside chats and more. You’ll walk away armed with new
knowledge for your real-time ops efforts.