SlideShare ist ein Scribd-Unternehmen logo
1 von 85
Downloaden Sie, um offline zu lesen
●
●
●
●
●
●
●
SEV-1
Major Incident
Incident
SEV-5
SEV-4
SEV-3
SEV-2
PEACETIME
WARTIME
NORMAL
EMERGENCY
OK
NOTOK
PREVENTRESOLVEMOBILIZETRIAGE
Incident Commander
Scribe Deputy
Internal Liaison Customer Liaison
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
●
●
●
●
●
●
●
●
●
●
Incident Commander
Scribe Deputy
Internal Liaison Customer Liaison
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
Subject Matter Expert
(SME)
KEY TAKEAWAY
Do you wish to take command?
. . .
●
●
●
●
●
●
●
●
●
●
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
If you want to find out more about incident response best practices, join us at
PagerDuty's Connect Virtual APAC on Thursday 25th February 1:30pm AEDT /
10:30am SGT. It will be a virtual half-day of peer-to-peer conversations, intensive
training sessions, fireside chats and more. You’ll walk away armed with new
knowledge for your real-time ops efforts.
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide
Major Incident Response Guide

Weitere ähnliche Inhalte

Mehr von DevOps.com

Creating a Culture of Chaos: Chaos Engineering Is Not Just Tools, It's Culture
Creating a Culture of Chaos: Chaos Engineering Is Not Just Tools, It's CultureCreating a Culture of Chaos: Chaos Engineering Is Not Just Tools, It's Culture
Creating a Culture of Chaos: Chaos Engineering Is Not Just Tools, It's CultureDevOps.com
 
Role Based Access Controls (RBAC) for SSH and Kubernetes Access with Teleport
Role Based Access Controls (RBAC) for SSH and Kubernetes Access with TeleportRole Based Access Controls (RBAC) for SSH and Kubernetes Access with Teleport
Role Based Access Controls (RBAC) for SSH and Kubernetes Access with TeleportDevOps.com
 
Monitoring Serverless Applications with Datadog
Monitoring Serverless Applications with DatadogMonitoring Serverless Applications with Datadog
Monitoring Serverless Applications with DatadogDevOps.com
 
Deliver your App Anywhere … Publicly or Privately
Deliver your App Anywhere … Publicly or PrivatelyDeliver your App Anywhere … Publicly or Privately
Deliver your App Anywhere … Publicly or PrivatelyDevOps.com
 
Securing medical apps in the age of covid final
Securing medical apps in the age of covid finalSecuring medical apps in the age of covid final
Securing medical apps in the age of covid finalDevOps.com
 
How to Build a Healthy On-Call Culture
How to Build a Healthy On-Call CultureHow to Build a Healthy On-Call Culture
How to Build a Healthy On-Call CultureDevOps.com
 
The Evolving Role of the Developer in 2021
The Evolving Role of the Developer in 2021The Evolving Role of the Developer in 2021
The Evolving Role of the Developer in 2021DevOps.com
 
Service Mesh: Two Big Words But Do You Need It?
Service Mesh: Two Big Words But Do You Need It?Service Mesh: Two Big Words But Do You Need It?
Service Mesh: Two Big Words But Do You Need It?DevOps.com
 
Secure Data Sharing in OpenShift Environments
Secure Data Sharing in OpenShift EnvironmentsSecure Data Sharing in OpenShift Environments
Secure Data Sharing in OpenShift EnvironmentsDevOps.com
 
How to Govern Identities and Access in Cloud Infrastructure: AppsFlyer Case S...
How to Govern Identities and Access in Cloud Infrastructure: AppsFlyer Case S...How to Govern Identities and Access in Cloud Infrastructure: AppsFlyer Case S...
How to Govern Identities and Access in Cloud Infrastructure: AppsFlyer Case S...DevOps.com
 
Elevate Your Enterprise Python and R AI, ML Software Strategy with Anaconda T...
Elevate Your Enterprise Python and R AI, ML Software Strategy with Anaconda T...Elevate Your Enterprise Python and R AI, ML Software Strategy with Anaconda T...
Elevate Your Enterprise Python and R AI, ML Software Strategy with Anaconda T...DevOps.com
 
Hotels, Hookups and Video Conferencing: A Top 10 Countdown to 2020's Worst Da...
Hotels, Hookups and Video Conferencing: A Top 10 Countdown to 2020's Worst Da...Hotels, Hookups and Video Conferencing: A Top 10 Countdown to 2020's Worst Da...
Hotels, Hookups and Video Conferencing: A Top 10 Countdown to 2020's Worst Da...DevOps.com
 
How IBM's Massive POWER9 UNIX Servers Benefit from InfluxDB and Grafana Techn...
How IBM's Massive POWER9 UNIX Servers Benefit from InfluxDB and Grafana Techn...How IBM's Massive POWER9 UNIX Servers Benefit from InfluxDB and Grafana Techn...
How IBM's Massive POWER9 UNIX Servers Benefit from InfluxDB and Grafana Techn...DevOps.com
 
The Importance of Visibility and Security of Critical Applications in Cloud E...
The Importance of Visibility and Security of Critical Applications in Cloud E...The Importance of Visibility and Security of Critical Applications in Cloud E...
The Importance of Visibility and Security of Critical Applications in Cloud E...DevOps.com
 
Pentest as a Service Impact 2020
Pentest as a Service Impact 2020Pentest as a Service Impact 2020
Pentest as a Service Impact 2020DevOps.com
 
Monitoring Your AWS EKS Environment with Datadog
Monitoring Your AWS EKS Environment with DatadogMonitoring Your AWS EKS Environment with Datadog
Monitoring Your AWS EKS Environment with DatadogDevOps.com
 
The DevSecOps Showdown: How to Bridge the Gap Between Security and Developers
The DevSecOps Showdown: How to Bridge the Gap Between Security and DevelopersThe DevSecOps Showdown: How to Bridge the Gap Between Security and Developers
The DevSecOps Showdown: How to Bridge the Gap Between Security and DevelopersDevOps.com
 
Messaging Connectivity in Hybrid Kubernetes Cloud Environments
Messaging Connectivity in Hybrid Kubernetes Cloud EnvironmentsMessaging Connectivity in Hybrid Kubernetes Cloud Environments
Messaging Connectivity in Hybrid Kubernetes Cloud EnvironmentsDevOps.com
 
Enterprise DevOps Series: Using VS Code & Zowe
Enterprise DevOps Series: Using VS Code & ZoweEnterprise DevOps Series: Using VS Code & Zowe
Enterprise DevOps Series: Using VS Code & ZoweDevOps.com
 
Cyber Threat Intelligence: Highlights and Trends for 2020
Cyber Threat Intelligence: Highlights and Trends for 2020Cyber Threat Intelligence: Highlights and Trends for 2020
Cyber Threat Intelligence: Highlights and Trends for 2020DevOps.com
 

Mehr von DevOps.com (20)

Creating a Culture of Chaos: Chaos Engineering Is Not Just Tools, It's Culture
Creating a Culture of Chaos: Chaos Engineering Is Not Just Tools, It's CultureCreating a Culture of Chaos: Chaos Engineering Is Not Just Tools, It's Culture
Creating a Culture of Chaos: Chaos Engineering Is Not Just Tools, It's Culture
 
Role Based Access Controls (RBAC) for SSH and Kubernetes Access with Teleport
Role Based Access Controls (RBAC) for SSH and Kubernetes Access with TeleportRole Based Access Controls (RBAC) for SSH and Kubernetes Access with Teleport
Role Based Access Controls (RBAC) for SSH and Kubernetes Access with Teleport
 
Monitoring Serverless Applications with Datadog
Monitoring Serverless Applications with DatadogMonitoring Serverless Applications with Datadog
Monitoring Serverless Applications with Datadog
 
Deliver your App Anywhere … Publicly or Privately
Deliver your App Anywhere … Publicly or PrivatelyDeliver your App Anywhere … Publicly or Privately
Deliver your App Anywhere … Publicly or Privately
 
Securing medical apps in the age of covid final
Securing medical apps in the age of covid finalSecuring medical apps in the age of covid final
Securing medical apps in the age of covid final
 
How to Build a Healthy On-Call Culture
How to Build a Healthy On-Call CultureHow to Build a Healthy On-Call Culture
How to Build a Healthy On-Call Culture
 
The Evolving Role of the Developer in 2021
The Evolving Role of the Developer in 2021The Evolving Role of the Developer in 2021
The Evolving Role of the Developer in 2021
 
Service Mesh: Two Big Words But Do You Need It?
Service Mesh: Two Big Words But Do You Need It?Service Mesh: Two Big Words But Do You Need It?
Service Mesh: Two Big Words But Do You Need It?
 
Secure Data Sharing in OpenShift Environments
Secure Data Sharing in OpenShift EnvironmentsSecure Data Sharing in OpenShift Environments
Secure Data Sharing in OpenShift Environments
 
How to Govern Identities and Access in Cloud Infrastructure: AppsFlyer Case S...
How to Govern Identities and Access in Cloud Infrastructure: AppsFlyer Case S...How to Govern Identities and Access in Cloud Infrastructure: AppsFlyer Case S...
How to Govern Identities and Access in Cloud Infrastructure: AppsFlyer Case S...
 
Elevate Your Enterprise Python and R AI, ML Software Strategy with Anaconda T...
Elevate Your Enterprise Python and R AI, ML Software Strategy with Anaconda T...Elevate Your Enterprise Python and R AI, ML Software Strategy with Anaconda T...
Elevate Your Enterprise Python and R AI, ML Software Strategy with Anaconda T...
 
Hotels, Hookups and Video Conferencing: A Top 10 Countdown to 2020's Worst Da...
Hotels, Hookups and Video Conferencing: A Top 10 Countdown to 2020's Worst Da...Hotels, Hookups and Video Conferencing: A Top 10 Countdown to 2020's Worst Da...
Hotels, Hookups and Video Conferencing: A Top 10 Countdown to 2020's Worst Da...
 
How IBM's Massive POWER9 UNIX Servers Benefit from InfluxDB and Grafana Techn...
How IBM's Massive POWER9 UNIX Servers Benefit from InfluxDB and Grafana Techn...How IBM's Massive POWER9 UNIX Servers Benefit from InfluxDB and Grafana Techn...
How IBM's Massive POWER9 UNIX Servers Benefit from InfluxDB and Grafana Techn...
 
The Importance of Visibility and Security of Critical Applications in Cloud E...
The Importance of Visibility and Security of Critical Applications in Cloud E...The Importance of Visibility and Security of Critical Applications in Cloud E...
The Importance of Visibility and Security of Critical Applications in Cloud E...
 
Pentest as a Service Impact 2020
Pentest as a Service Impact 2020Pentest as a Service Impact 2020
Pentest as a Service Impact 2020
 
Monitoring Your AWS EKS Environment with Datadog
Monitoring Your AWS EKS Environment with DatadogMonitoring Your AWS EKS Environment with Datadog
Monitoring Your AWS EKS Environment with Datadog
 
The DevSecOps Showdown: How to Bridge the Gap Between Security and Developers
The DevSecOps Showdown: How to Bridge the Gap Between Security and DevelopersThe DevSecOps Showdown: How to Bridge the Gap Between Security and Developers
The DevSecOps Showdown: How to Bridge the Gap Between Security and Developers
 
Messaging Connectivity in Hybrid Kubernetes Cloud Environments
Messaging Connectivity in Hybrid Kubernetes Cloud EnvironmentsMessaging Connectivity in Hybrid Kubernetes Cloud Environments
Messaging Connectivity in Hybrid Kubernetes Cloud Environments
 
Enterprise DevOps Series: Using VS Code & Zowe
Enterprise DevOps Series: Using VS Code & ZoweEnterprise DevOps Series: Using VS Code & Zowe
Enterprise DevOps Series: Using VS Code & Zowe
 
Cyber Threat Intelligence: Highlights and Trends for 2020
Cyber Threat Intelligence: Highlights and Trends for 2020Cyber Threat Intelligence: Highlights and Trends for 2020
Cyber Threat Intelligence: Highlights and Trends for 2020
 

Kürzlich hochgeladen

Potential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsPotential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsRavi Sanghani
 
HCI Lesson 1 - Introduction to Human-Computer Interaction.pdf
HCI Lesson 1 - Introduction to Human-Computer Interaction.pdfHCI Lesson 1 - Introduction to Human-Computer Interaction.pdf
HCI Lesson 1 - Introduction to Human-Computer Interaction.pdfROWELL MARQUINA
 
All These Sophisticated Attacks, Can We Really Detect Them - PDF
All These Sophisticated Attacks, Can We Really Detect Them - PDFAll These Sophisticated Attacks, Can We Really Detect Them - PDF
All These Sophisticated Attacks, Can We Really Detect Them - PDFMichael Gough
 
Infrared simulation and processing on Nvidia platforms
Infrared simulation and processing on Nvidia platformsInfrared simulation and processing on Nvidia platforms
Infrared simulation and processing on Nvidia platformsYoss Cohen
 
Deliver Latency Free Customer Experience
Deliver Latency Free Customer ExperienceDeliver Latency Free Customer Experience
Deliver Latency Free Customer ExperienceOpsTree solutions
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
Transport in Open Pits______SM_MI10415MI
Transport in Open Pits______SM_MI10415MITransport in Open Pits______SM_MI10415MI
Transport in Open Pits______SM_MI10415MIRomil Mishra
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfNeo4j
 
Women in Automation 2024: Career session - explore career paths in automation
Women in Automation 2024: Career session - explore career paths in automationWomen in Automation 2024: Career session - explore career paths in automation
Women in Automation 2024: Career session - explore career paths in automationDianaGray10
 
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)Mark Simos
 
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security ObservabilityGlenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security Observabilityitnewsafrica
 
Transcript: Green paths: Learning from publishers’ sustainability journeys - ...
Transcript: Green paths: Learning from publishers’ sustainability journeys - ...Transcript: Green paths: Learning from publishers’ sustainability journeys - ...
Transcript: Green paths: Learning from publishers’ sustainability journeys - ...BookNet Canada
 
React JS; all concepts. Contains React Features, JSX, functional & Class comp...
React JS; all concepts. Contains React Features, JSX, functional & Class comp...React JS; all concepts. Contains React Features, JSX, functional & Class comp...
React JS; all concepts. Contains React Features, JSX, functional & Class comp...Karmanjay Verma
 
React Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkReact Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkPixlogix Infotech
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Mark Goldstein
 
Testing tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesTesting tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesKari Kakkonen
 
Design pattern talk by Kaya Weers - 2024 (v2)
Design pattern talk by Kaya Weers - 2024 (v2)Design pattern talk by Kaya Weers - 2024 (v2)
Design pattern talk by Kaya Weers - 2024 (v2)Kaya Weers
 
QMMS Lesson 2 - Using MS Excel Formula.pdf
QMMS Lesson 2 - Using MS Excel Formula.pdfQMMS Lesson 2 - Using MS Excel Formula.pdf
QMMS Lesson 2 - Using MS Excel Formula.pdfROWELL MARQUINA
 
Digital Tools & AI in Career Development
Digital Tools & AI in Career DevelopmentDigital Tools & AI in Career Development
Digital Tools & AI in Career DevelopmentMahmoud Rabie
 
Landscape Catalogue 2024 Australia-1.pdf
Landscape Catalogue 2024 Australia-1.pdfLandscape Catalogue 2024 Australia-1.pdf
Landscape Catalogue 2024 Australia-1.pdfAarwolf Industries LLC
 

Kürzlich hochgeladen (20)

Potential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsPotential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and Insights
 
HCI Lesson 1 - Introduction to Human-Computer Interaction.pdf
HCI Lesson 1 - Introduction to Human-Computer Interaction.pdfHCI Lesson 1 - Introduction to Human-Computer Interaction.pdf
HCI Lesson 1 - Introduction to Human-Computer Interaction.pdf
 
All These Sophisticated Attacks, Can We Really Detect Them - PDF
All These Sophisticated Attacks, Can We Really Detect Them - PDFAll These Sophisticated Attacks, Can We Really Detect Them - PDF
All These Sophisticated Attacks, Can We Really Detect Them - PDF
 
Infrared simulation and processing on Nvidia platforms
Infrared simulation and processing on Nvidia platformsInfrared simulation and processing on Nvidia platforms
Infrared simulation and processing on Nvidia platforms
 
Deliver Latency Free Customer Experience
Deliver Latency Free Customer ExperienceDeliver Latency Free Customer Experience
Deliver Latency Free Customer Experience
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
Transport in Open Pits______SM_MI10415MI
Transport in Open Pits______SM_MI10415MITransport in Open Pits______SM_MI10415MI
Transport in Open Pits______SM_MI10415MI
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdf
 
Women in Automation 2024: Career session - explore career paths in automation
Women in Automation 2024: Career session - explore career paths in automationWomen in Automation 2024: Career session - explore career paths in automation
Women in Automation 2024: Career session - explore career paths in automation
 
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
 
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security ObservabilityGlenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
 
Transcript: Green paths: Learning from publishers’ sustainability journeys - ...
Transcript: Green paths: Learning from publishers’ sustainability journeys - ...Transcript: Green paths: Learning from publishers’ sustainability journeys - ...
Transcript: Green paths: Learning from publishers’ sustainability journeys - ...
 
React JS; all concepts. Contains React Features, JSX, functional & Class comp...
React JS; all concepts. Contains React Features, JSX, functional & Class comp...React JS; all concepts. Contains React Features, JSX, functional & Class comp...
React JS; all concepts. Contains React Features, JSX, functional & Class comp...
 
React Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkReact Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App Framework
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
 
Testing tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesTesting tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examples
 
Design pattern talk by Kaya Weers - 2024 (v2)
Design pattern talk by Kaya Weers - 2024 (v2)Design pattern talk by Kaya Weers - 2024 (v2)
Design pattern talk by Kaya Weers - 2024 (v2)
 
QMMS Lesson 2 - Using MS Excel Formula.pdf
QMMS Lesson 2 - Using MS Excel Formula.pdfQMMS Lesson 2 - Using MS Excel Formula.pdf
QMMS Lesson 2 - Using MS Excel Formula.pdf
 
Digital Tools & AI in Career Development
Digital Tools & AI in Career DevelopmentDigital Tools & AI in Career Development
Digital Tools & AI in Career Development
 
Landscape Catalogue 2024 Australia-1.pdf
Landscape Catalogue 2024 Australia-1.pdfLandscape Catalogue 2024 Australia-1.pdf
Landscape Catalogue 2024 Australia-1.pdf
 

Major Incident Response Guide