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Don't Panic! Effective Incident Response

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14. Jan 2021
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Don't Panic! Effective Incident Response

14. Jan 2021
• 1 gefällt mir • 215 Aufrufe

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Technologie

In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Without strong leadership within teams, you get chaotic, stressful, and tiring situations that waste valuable engineering time, slow down resolution, and most importantly, impact your customers.

Operationally mature organisations use proven incident response systems led by Incident Commanders. Incident Commanders provide the leadership needed to help stabilize major incidents fast.

In this webinar, we’ll take lessons learned from formalized incident response, such as those used by first responders, and show you how to apply those same practices to your organization. By utilising these methods you’ll improve both the speed and effectiveness of your team’s response, reducing the amount of downtime experienced.

In this workshop, attendees will:

Be introduced to the Incident Command System and learn how it can be adapted to their organisation
Walk through the basics of incident response best practices
Discuss examples of formal incident response from multiple organisations

In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Without strong leadership within teams, you get chaotic, stressful, and tiring situations that waste valuable engineering time, slow down resolution, and most importantly, impact your customers.

Operationally mature organisations use proven incident response systems led by Incident Commanders. Incident Commanders provide the leadership needed to help stabilize major incidents fast.

In this webinar, we’ll take lessons learned from formalized incident response, such as those used by first responders, and show you how to apply those same practices to your organization. By utilising these methods you’ll improve both the speed and effectiveness of your team’s response, reducing the amount of downtime experienced.

In this workshop, attendees will:

Be introduced to the Incident Command System and learn how it can be adapted to their organisation
Walk through the basics of incident response best practices
Discuss examples of formal incident response from multiple organisations

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Don't Panic! Effective Incident Response

  1. 1. ● ● ●
  2. 2. ● ● ● ●
  3. 3. SEV-1 Major Incident Incident SEV-5 SEV-4 SEV-3 SEV-2
  4. 4. PEACETIME WARTIME
  5. 5. NORMAL EMERGENCY
  6. 6. OK NOTOK
  7. 7. PREVENTRESOLVEMOBILIZETRIAGE
  8. 8. Incident Commander Scribe Deputy Internal Liaison Customer Liaison Subject Matter Expert (SME) Subject Matter Expert (SME) Subject Matter Expert (SME) Subject Matter Expert (SME) Subject Matter Expert (SME)
  9. 9. ● ● ● ●
  10. 10. ● ● ● ● ● ●
  11. 11. Incident Commander Scribe Deputy Internal Liaison Customer Liaison Subject Matter Expert (SME) Subject Matter Expert (SME) Subject Matter Expert (SME) Subject Matter Expert (SME) Subject Matter Expert (SME)
  12. 12. KEY TAKEAWAY Do you wish to take command? . . .
  13. 13. ● ● ● ● ● ● ● ● ● ●
  14. 14. ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏
  15. 15. If you want to find out more about incident response best practices, join us at PagerDuty's Connect Virtual APAC on Thursday 25th February 1:30pm AEDT / 10:30am SGT. It will be a virtual half-day of peer-to-peer conversations, intensive training sessions, fireside chats and more. You’ll walk away armed with new knowledge for your real-time ops efforts.

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