Design at Scale Storage Case Study

Design at Scale: Storage Case Study
Prepared for October 14, 2015

Hi, my name is Audrey and I’m a
Partner at DesignMap.

@DesignMap @ixdasf
1. Designing IN or FOR enterprise?
2. 4th order design: the enterprise system
1. managing the channel
2. old-fashioned challenges with dev
3. reaching “customers”
Topics

@DesignMap @ixdasf
IN or FOR Enterprise?

@DesignMap @ixdasf
In Enterprise… For Enterprise…
IN and FOR Enterprise Challenges
• credibility
• un-SME-ing
• learning a new process
• who are “customers”?
• non-user concerns

@DesignMap @ixdasf
• mid-sized company
• long institutional and deep topical history
• new market opportunity based on new user type
• internal advocate
• skepticism
Context

Challenge #1: 
Our client didn’t mean user when they
said “customer”. Not even close.
You keep using that word.  
I don’t think it means what you think it
means.

@DesignMap @ixdasf
The “Customer” in the Channel
Original Producer

@DesignMap @ixdasf
OEM (original equipment manufacturer)
Original Producer

@DesignMap @ixdasf
OEM (original equipment manufacturer)Customer =
Original Producer

@DesignMap @ixdasf
Customer =
Original Producer
OEM

@DesignMap @ixdasf
Customer = OEM
Reseller
Original Producer

@DesignMap @ixdasf
Customer = OEM
Reseller (Partner)
Original Producer

@DesignMap @ixdasf
Customer =
OEM
Reseller
Buyer
Original Producer

@DesignMap @ixdasf
Customer =
OEM
Reseller
Buyer
User
Original Producer

@DesignMap @ixdasf
Customer =
User
Original Producer
OEM
Reseller
Buyer

@DesignMap @ixdasf
Customer =
User
Original Producer
OEM / VAR
Reseller
Buyer
WHO
CARES?

@DesignMap @ixdasf
Customer =
User
Original Producer
OEM / VAR
Reseller
Buyer
(SRSLY.)

Challenge #1: 
Solution: 
Sure, make sure the users are real.

Challenge #1: 
Solution: 
But more than that, find your highest-up
advocate who knows the business case.

Challenge #2: 
What if making it easier messes up the
[resellers] business model?

12 | DesignMap, Inc. | March 22, 2013
FEED-FORWARD RESEARCH
Step 3. Conduct Interviews
Name Role Company
Dave C Owner Atom Creek
Eric Professional Services Engineer TSS Link
Ihsan Professional Services Engineer TSS Link
James Professional Services Engineer Mainline Tampa
Jason Professional Services Engineer Mainline Tampa
Joe M Professional Services Engineer SBS
Jow W Professional Services Engineer SBS
Jose Professional Services Engineer Contender
Matthew Systems Engineer Lewan
Rudd Professional Services Engineer Lewan
Name Role Company
Dave C Owner Atom Creek
Eric Professional Services Engineer TSS Link
Ihsan Senior PSE TSS Link
James Systems Engineer Mainline Tampa
Jason Systems Engineer Mainline Tampa
Joe M Professional Services Engineer SBS Planet
Joe W Professional Services Engineer SBS Planet
Jose Professional Services Engineer Contender Solutions
Matthew Systems Engineer Lewan
Rudd Professional Services Engineer Lewan
Size Location % SMB
~10 Denver, CO 50%
~100 Sunnyvale, CA 25%
~100 Sunnyvale, CA 40-50%
~600 Tampa, FL 30-40%
~600 Raleigh, NC 50%
~200 Sterling, VA 50-60%
~200 Sterling, VA 50%
~25 New Port Richey, FL 40-50%
~500 Denver, CO 90%
~500 Denver, CO 90%
We interviewed 11 VAR Professional Services Engineers

FEED-FORWARD RESEARCH
Step 3. Conduct Interviews
We interviewed potential users in person and over the phone

4 of 4 Partners
Liked the new import process,
particularly visually mapping extensions
and users to the ports.
Noteworthy
When importing users, if there were a
way to add people to huntgroups/create
huntgroup from the csv.
PARTNER VALIDATION | Templates
AVAYA Web Manager
System Map ExportAdd
Buffalo, NY
View/EditIP Office Linux Box
IP
0
Phone Users
+
LAN
Dashboard
AVAYA Global Settings HardwareCall ManagementWeb Manager
Map Phones
Logout
Wells Fargo West
Account
View/EditIP 500 V2
Analog
0 +
Digital
42 +
IP
0
Phone Users
+
SIP End Points
176
SIP End Points
200
Digital Ports
42
Analog Ports
30
View/EditIP 500 V2
Analog
0 +
Digital
0 +
IP
62
Phone Users
+
SIP End Points
176
Digital Ports
12
Analog Ports
30
View/EditIP 500 V2
Analog
0 +
Digital
0 +
IP
0
Phone Users
+
SIP End Points
176
Digital Ports
12
Analog Ports
30
IP Phones Added
Avaya | IP Office Web Manager 15 May, 2012

AVAYA | IP OFFICE MANAGER
https://ipoffice.avaya.com/
Jenelle Davis Editx111(310) 111-1111 Remove
Voicemail Routed From User RightsVoicemail User RightsRouting
Edit Person
Denver SalesTeam x425
Hunt Group
Janelle Davis x111
Person - Priority 1
(310)-111-1100
DID# Details
(310)-111-1111
DID# Edit
Main Attendant
Auto Attendant Details
Details
Denver Support x426
Hunt Group Details
Mobility Forwarding
EditEdit
PRIORITY
1
SYSTEM PHONE RIGHTS
Level 2
PROFILE
Basic User
Advanced Settings Close
Add Call
Source
Add
4 of 4 Partners
Liked the visual represention of the
incoming call routing.
Noteworthy
One person would like to see the
outgoing call routing visualized here.
PARTNER VALIDATION | Task-based UI

Overall a great meeting. They thought our "high value" areas were on target. Overall really positive feeling on the direction we are
going. Dan said "it's miles ahead of where we are today." Two things that stood out as favorites are the network map and the launch
screen with a list of customers. They wish they could link voicemail pro to this and access everything they need from one place.
Multi-site Management Screen #1: Customer List
- They liked the first screen particularly the ability to filter for who is on what version and push out updates.
- Dan thinks that the field "# of units" don't make a lot of sense because he feels that if you have 3 locations you're likely to have 3
control units. Currently most of their customers only have 1 control unit.
- Looking at this screen, he think they'd have a server on site that is hosting this.
Multi-site Management Screen #2: System Map
- Dan raised a concern he needs reassurance that other partners can't see his customers.
- He really likes visually having a "quick look" or "dashboard view" of the system.
- He liked that the systems can auto-detect and hopes not to have to use the manual process.
- He wishes that he can see statuses or "alarms" here (e.g. if a port isn't working).
- He asked "is it a live application running on one of our servers?" and "Maybe SMTP messaging might be possible."
- What they'd like in the "Export" is mapping ports to extension # and person and also things like PRI configuration ("DMS100 or
something else?")
Templates screen #1: import
- They like this process and the visual mapping.
- They liked the DID and extension but he thinks you mapping people to them was automated somehow.
Templates screen #2: User Right
- Overall great impression on this screen, no specific input.
Task-Based UI screen #1: Routing
- They think this makes a lot of sense.
- They liked that you can edit from here.
Task-Based UI screen #1: Call Management
- They really liked being able to see a snapshot of the person.
Access Control screens: Don vs. Robin's Network Map
- He'd rather see slots instead of "chassis" because a "chassis" has multiple cards and he wants to see each card in every slot.
- High impact design issues are right on
- Need to get to one interface/management tool for IP Office
- Need multi-level access privileges for the management tool
- Suggest four or five fixed levels (basic admin, admin, super user, etc) and then the ability to modify or create a customer user.
- Scenarios required to cover are single stand alone, SCN multi-site and Mid Market multi-site
- Like the snapshot of customers for multi-site
- Nice to see the network at a glance
- What do “units” mean – need to clarify.
- Want to see unit element status (red, yellow, green) so that they can proactively go and resolve issues. Quick view of alarms.
- Tech typically deal with port numbers, directory numbers and user names. These would be valuable to export. Plus PRI
configurations.
- Templates – want to see ability to quickly program ranges.
- Agent template well received.
- Menu structure – like the user summaries.
- Want to see status of phones.
- Want to see what is contained in each slot of the main chassis or expansion units.
- Overall direction is good. Miles ahead of what we have today. Want to see other tools like VM Pro integrated.
Dan Silverman & Sidney Almonte Telanet
APPENDIX | Partner Interview Notes

Challenge #2: 
What if making it easier messes up the
[resellers] business model?
Solution: 
Operation bear hug!

Challenge #3: Credibility 
How can you little designers possibly
understand all this complicated stuff?

Storage
Primary
Secondary
Tertiary
Random
Access Memory
(RAM)
Flash Drive
Tape Library
Tape Drive
Archiving
Backups
Hardware Software
Cache
Memory
RAM
(Volatile)
Flash
(Non-
Volatile)
Disk Array
Filer
also known as
and
des
Monitoring
Notiﬁcations
Email
SMS
can be
can becontains
Virtualization
Software
reads
is comprised of is comprised of
such as
enables
consisting of
sent by
sent by
IT Admin
Support
Desk
Installer
sent to
sent to
sent to
tracks and reports
which is

Storage
Primary
Secondary
Tertiary
Random
Access Memory
(RAM)
Hard Disks
Optical
Drive
Flash Drive
Tape Library
Tape Drive
Archiving
Backups
Hardware
Local
can be
Direct-
Attached
torage (DAS)
Controller
Storage Array
Software
Cache
Memory
RAM
(Volatile)
Flash
(Non-
Volatile)
Disk Array
Filer
also known as
and
also known as
determines how
contains
has certain
measurable
includes
Monitoring
Notiﬁcations
Email
SMS
and presented to
Power
Supply
can be
can becontains
contains
Meta-Data
provides mapping information in the form of Mapping Table
stored as a
Virtualization
Software
reads
I/O Request
receives a
translated into
location on the
logical disk using
handles
allows
handles
such as
can
enables
consisting of
sent by
sent by
IT Admin
Support
Desk
Installer
sent to
sent to
sent to
tracks and reports
which is

Storage
Primary
Secondary
Tertiary
Random
Access Memory
(RAM)
Hard Disks
Optical
Drive
Flash Drive
Tape Library
Tape Drive
Archiving
Backups
Characteristics
Capacity
Performance
Hardware
Local
can be
Direct-
Attached
Storage (DAS)
Controller
Storage Array
Physical Disk
Drives
Aggregates
Latency
Software
Logical Unit Numbers
(LUNs)
Cache
Reliability
Memory
RAM
(Volatile)
Flash
(Non-
Volatile)
Disk Array
Filer
also known as
and
also known as
such as
such as
such as
Partition
Virtual Disk
also known as
and
carved into
ume
ent
Snapshot
collects the s
is some
can be
determines how
contains
has
has
has certain
measurable
includes
virtualized
with
virtualized
with
are combined as
Logical Volume
and
Monitoring
Notifications
Email
SMS
Logical Block
Addressing
(LBA)
labeled using
and presented to
Storage Pools
or
magnetic
rotational
SSD
Power
Supply
can be
can becontains
contains
through methods of
Raw
Capacity
total amount a
device can hold
compactness
stored data
time it takes to
access a location
an
tten
nanoseconds
measured in
Deduplication
Data
Compression
technique of
in-line as data is
flowing
post-process after
data has been
written
can be done
can be done
File Systems
enable
creation
of
bined
m
Front-End
Back-End
iSCSI
HyperSCSI FICON
communicates
with the
InfiniBand
such as such as such as
such as
Power
Consumption
such as
Temperature
requires
management of
conservation
affects
can be
can be
Meta-Data
stored as a
Virtualization
Software
reads
I/O Request
receives a
translated into
location on the
logical disk using
Replication
Synchronous
Asynchronous
handles
can be
can be
Disaster
Recovery
used foris used to create
I/O Access
allows
Non-Disruptive
Data Migration
even during
handles
such as
can take a
enables
consisting of
sent by
sent by
IT Admin
Support
Desk
Installer
sent to
sent to
sent to
tracks and reports
which is
is used to create

Storage
Servers
Primary
Secondary
Tertiary
Random
Access Memory
(RAM)
Hard Disks
Optical
Drive
Flash Drive
Tape Library
Tape Drive
Archiving
Backups
Characteristics
Capacity
Performance
Hardware
Block
Access
Storage
File
Access
Storage
Local
Network-
Attached
Storage (NAS)
Storage Area
Network (SAN)
can be
Direct-
Attached
Storage (DAS)
Controller
Storage Array
Physical Disk
Drives
Aggregates
Throughput
Latency
Software
Logical Unit Numbers
(LUNs)
Cache
Redundant Array of
Independent Disks
(RAID)
Redundancy
Reliability
Availability
of which a factor is
Memory
RAM
(Volatile)
Flash
(Non-
Volatile)
Disk Array
Filer
also known as
and
Network
File System
(NFS)
Common
Internet File
System (CIFS)
also known as
also known as
also known as
such as
such as
such as
Partition
Virtual Disk
also known as
and
carved into
Logical Volume
Management
(LVM)
Data Striping
Snapshot
State
collects the system's
Read-Onlyis sometimes
Read-Write
can be
Branching
Snapshot
and considered a
which
provide
determines how
contains
has
has
has certain
measurable
includes
virtualized
with
virtualized
with
is delivered over
are combined as
Logical Volume
and
Client Systems
Thin
Virtual
can be
can be
Applications
installed on
serves requests of
Network
through the
Monitoring
Notifications
Email
SMS
Logical Block
Addressing
(LBA)
labeled using
and presented to
Storage Pools
or
magnetic
rotational
SSD
Power
Supply
can be
can becontains
contains
through methods ofalso handles
used often in
Raw
Capacity
Memory
Density
total amount a
device can hold
the compactness
of stored data
time it takes to
access a location
rate info can
be read/written
bit rate
expressed in
nanoseconds
measured in
Local Area
Network (LAN)
enables
file-level
access over
Wide Area
Network
(WAN)
Internet
crucial difference
between File and
Block
provides access to raw data
and leaves managing up
to attaching systems
presents and manages
file systems to/for
client computers
Deduplication
Data
Compression
technique of
in-line as data is
flowing
post-process after
data has been
written
can be done
can be done
Cluster
Load-
BalancingSingle Point
of Failure
used to avoid
configured for
Clustered File
System
Mounted
on multiple
which is a file
system
File Systems
enable
creation
of
can be combined
to form
Clustered
NAS
Server
Message
Block (SMB)
formerly
called
Active
Directory (AD)
Forest
Tree
Domain
Domain
Controllers
are considered
when they run
Domain Name
System (DNS)
Namespaceidentified by within a
Authentication
allows for
using
Application-
Layer Network
Protocol
operates
as
logically
divided into
enables
file-level
access over
enables
file-level
access over
Front-End
Back-End
Small Computer
System
Interface (SCSI)
Parallel ATA
(ATA or PATA)
Serial ATA
(SATA)
ATA over
Ethernet (AoE)
communicates
with disks using
Protocol
Serial Attached
SCSI (SAS)
such as
such as
Fibre Channel
(FC)
such as
iSCSI
HyperSCSI FICON
Host Bus
Adaptor (HBA)
communicates
with the
using
twisted pair
copper wire
fiber-optic
cable
can be
can be
InfiniBand
Ethernet
Less Popular
Protocols
such as
such as
such as
such as such as such as
such as
such as
such aswhich enables
Distributed
File System
if using
is called
is a
Unix
used with
Windows
used with
Network
Protocol
such as
such as
served by
File System
Fragmentation
influenced by
Defragmentation improved by
Power
Consumption
such as
Temperature
requires
management of
conservation
affects
can be
can be
Meta-Data
stored as a
Virtualization
Software
reads
I/O Request
receives a
translated into
location on the
logical disk using
Replication
Synchronous
Asynchronous
handles
can be
can be
Disaster
Recovery
used foris used to create
I/O Access
allows
Non-Disruptive
Data Migration
even during
handles
operates
as
such as
can take a
enables
consisting of
sent by
sent by
IT Admin
Support
Desk
Installer
sent to
sent to
sent to
tracks and reports
which is
Shared Disk File
System
to create a
also called
to serve up
is used to create
Version 1.0
February 20, 2013

Java
devices
thatmake
usefulfor
peoplelearn
anduse
Developers
programs
tocreateandrun
and the
internet
What is Java Technology?
This diagram is a model of Java™ technology. The diagram
explains Java technology by placing it in the context of related
concepts and examples, and by defining its major components
and the connections between them. It shows how developers
use Java technology to create programs that benefit people
everywhere, and explains how computers and networks relate
to Java technology.
The diagram is intended to help developers who are familiar
with one part of the Java platform understand other parts. It
relates unfamiliar technologies to ones with which developers
may already be familiar. The diagram also provides an overview
for developers who are new to Java technology and an
introduction for non-programmers who want to improve their
ability to converse with developers. For more information,
visit the web site at http://java.sun.com.
Concept Maps
The diagram takes the form of a concept map – a web of linked
terms showing both overall structure and details. By showing
everything – the forest and the trees – in a single view, concept
maps help people visualize mental models and clarify thoughts.
In concept maps, verbs connect nouns to form propositions.
Examples and details accompany the terms. More important
terms receive visual emphasis; less important terms and
examples are in gray. Purple terms and purple lines indicate a
process. Terms followed by a number link to terms preceded
by the same number.
Trademarks
© 2002 Sun Microsystems, Inc. All rights reserved.
Sun, Sun Microsystems, the Sun logo, Java, the Java
coffee cup logo, J2EE, J2SE, J2ME, Enterprise JavaBeans,
EJB, JavaBeans, Java Card, Java Community Process,
JCP, Javadoc, Java Embedded Server, JavaHelp, JavaServer
Pages, JSP, Java TV, Java 3D, Jini, JVM, PersonalJava,
Solaris, and SunOS are registered trademarks of Sun
Microsystems, Inc.
Any errors or omissions are the responsibility of the
authors. Comments are welcome; contact Audrey Crane
at audrey@dubberly.com.
February 14, 2003
Acknowledgements
Prepared for the Sun Developer Web Services Group
by Dubberly Design Office/Devine/Faris/Saddler.
Significant contributions from the following people
made this map possible: Josh Bloch, Lisa Friendly,
Doug Kramer, Paul Pangaro, Robert Patten, Monica
Pawlan, Carla Schroer, Leigh Shevchik, Alan Sommerer,
Ken Tallman, and James Urquhart.
Thanks also to Cindy Bloch, Adam Cohn, Andrey
Dikanskiy, Larry Freeman, Dale Green, Joann Gray,
Cori Kaylor, Onno Kluyt, Stuart Marks, Shawn Moore,
Chuck Mosher, Shaler Ney, Eduardo Pelegri-Llopart,
Lori Uzzo, Brad Wetmore, and Hinkmond Wong.
Java object model
Java virtual machine
(JVM
TM
)
Programming language
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Java Community ProcessSM
Java
TM
2 Platform:
end-to-end solutions Documentationfor enterprise servers and applications for desktop servers and applications for consumer and embedded servers and applications
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object-oriented programming language 9
explicit error handling 22
garbage collection 21
security model 20
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isusedtobuildapplications
andservicesbasedon
maybecomeplatformpackagesviathe...JCP2
may submit or comment on a ... Java Specification Request 3
who are members of the Java Community Process serve on ... expert groups 5
form ... Java developer communities 4
comment on a ... public draft 6
participate in the ... Java Community Process 2
may request revisions from the ... maintenance lead 7
who are members of the JCP elect the ... executive committee 8
often use ... development environments 16
participate in the ... development process
consistof
J2ME Tutorials
Java Series
Mobile Information
Device Profile (MIDP)
API Documents
Connected Limited
Device Configuration
(CLDC) API Documents
Connected Device
Configuration (CDC)
API Documents
J2ME API Specification
Connected Device
Configuration (CDC)
Specification
Connected Limited
(CLDC) Specification
Foundation Profile
Specification
J2SE Platform
Specification
J2EE Platform
Specification
J2EE Connector
Specification
J2EE API Specification
Java Series
J2EE Tutorials
PersonalJava
Specification
Personal Basis Profile
Specification
Personal Profile
Specification
J2SE API Specification
Java Series
tutorials
Java Language
Specification (JLS)
J2SE Tutorials
J2ME Platform
Specification
Mobile Information
Device Profile (MIDP)
Specification
point-of-sale (POS)
systems, pagers, cell
phones, and personal
digital assistants (PDAs)
Java Card, subscriber
identity module (SIM)
phones, and
multi-application smart
cards
network-aware
appliances,
automobiles, and
Telematic networks
Windows
Mac OS
Unix
Linux
Irix
SolarisTM
SunOSTM
AIX
Alpha
RS6000
FreeBSD
NeXT
HP-UX
Compaq Tru64
beOS
VMS
Solaris, Linux, Windows,
HP-UX, AIX, FreeBSD
Windows
SolarisTM
proprietary systems
Palm OS, Windows CE,
RTOS, Linux, Symbian OS,
proprietary systems
Java forums Java developer
communities
specification leads
(spec leads)
Java Community
ProcessSM
(JCP)
Executive
Committee
alternate
implementations
Sun companies
Java Specification
Request (JSR)
community
draft
public
draft
new Java specification Reference Implementation
& Technology Compatibility Kit (TCK)
Program
Management Office
maintenance
lead
visual programming tools
class
structures
user interface
frameworks
bug
development environments tools
expert groups
logo
source code framework
source code
text editor
classes
text files
compiler
byte code
binary files
virtual machine
machine instructions
fragment or
application
debugger
J2EE
documentation
J2SE
documentation
J2ME
documentation
other
documentation
J2METM
J2ME
applets
J2ME
applications
MIDlets
Personal
Profile (PP)
Profiles
CDC configurations CLDC
J2ME
Wireless
Toolkit
specialized
embedded applications
PDA
applications
cell phone
applications
MIDP
Java CardTM
Java TVTM
Java Embedded
ServerTM
(JES)
applications for use
with Smart Cards
Java Card applets
Java Card API
Java Card
virtual machine
interactive television
applications
Java TV Xlets
Java TV APIs
PersonalJavaTM
Java virtual
machine
televisions
embedded
applications
Java Embedded
Server
framework
Java virtual
machine
proprietary
systems
real-time operating
systems (RTOS)
Java Card
Development
Kit
platforms
applications
runnable components
components
packages or
libraries
Software Development
Kits (SDKs)
Java runtime environments
(JREs)
operating
systems
specific devices (hardware)
deployment
descriptor
EJB
container
Enterprise
JavaBeansTM
(EJB)
servlets JavaServer
PagesTM
(JSPTM
)
web container
connector
architecture
business logic server components client components user interfaces
web-based
applications
J2EE platform
packages
J2EE specific
packages
Java virtual
machine
Java-enabled
web server
J2EE
application
server
Java Web Services Developer Pack
servers
J2EE Software Development Kit
web services
web browser
markup language
Extensible Markup
Language (XML)
Simple Object
Access Protocol
(SOAP)
UDDI
J2SE applications
platform packages
Java regular
expressions
J2SE Software
Development Kit
Java Plug-In Java-enabled
browser or viewer
operating system-based
J2SE optional packages
desktop applications
Java 3DTM
JavaHelpTM
optional
packages
J2ME
optional
packages
J2SETM
Swing
containers
enterprise applications client/server
applications
J2EETM
applications embedded
in a web page
J2SE applets
JavaBeansTM
Beans
personal
computers
workstations
portability
Java virtual machine specification
critical resources
explicit error handling
garbage collection
security model
architecturally independent applications
Just-In-Time compilation
dynamic compilation
performance
syntax and
keywords
object-oriented programming language
benefits and advantages
reduced development time
ability to write higher-quality code
more maintainable code
ability to call non-Java functions
principles
objects
serialization
class libraries
packages
classes
methods constructorsinner classes
superclass (parent class) abstract class
APIs
subclass (child class)
fields
types
scope
commentsdeclarationsstatements
data
primitives object references
JavadocTM
comments
Javadoc
tool
interfaces
methods and fields
browsable
documentation
API spec
activities
services
software
trademark
logo
JiniTM
Provides a complete
specification for the
syntax and semantics of
the Java programming
language.
11
10 13
14
15
12
18
25
9
22
21
20
19
16 17
32 35
36
37
38
39
40 41
43
42
2
3
0
5
4
6
8
7
33
34
24 26
27
23
28
31
30
29
1
Application
programming
interface
specification.
Runtime instances of classes.
In runtime, refers to the process of
turning an object into a data stream for
purposes of transmission or storage.
Classes are source
code files that
describe a unit of
programming. A class
relates a set of data
(fields) and functions
(methods) that use
the data.
Class libraries are
organized collections
of prebuilt classes
and functions used to
create other classes.
Class libraries can be
part of the Java
standard – meaning
they have been
ratified by the Java
Community Process –
or created by
individual developers
for their own or their
company's use.
An application programming interface is the
written or understood specification of how a
piece of software interacts with the outside
world. It specifies what input the application
or application component accepts, how the
software will behave, and what output it will
provide. All computer software relies on a
variety of APIs to achieve tasks such as
writing a file or displaying text. APIs often
depend on other APIs.
Particular to Java,
interfaces are source code
files that define a set of
functions (methods) that
are required by a class.
Interfaces name methods
and set an expectation for
each method's behavior,
but do not implement the
methods. Interfaces allow
a piece of code to be
written in such a way that
the code can work with
any type of class that
supports the interface.
Abstract classes permit child
classes to inherit a defined method
or to create groups of related
classes for polymorphic behavior.
Primitives
generally enable
basic math or
comparison
operations.
Inner classes reside inside
another class, allowing
for better organization.
Should not be confused
with subclasses.
In running
programs,
statements
prescribe actions
or a sequence of
actions.
Scope limits access to methods and properties. Levels include:
• public: can be called or manipulated freely
• protected: can be called or manipulated by a class in the same package
• private: can be called or manipulated only by the same class.
Comments specifically formatted to
be processed by the Javadoc tool.
In running
programs,
declarations define
a variable's
existence and
determine scope.
Notes that developers include to
explain source code to
themselves and others.
Methods are
detailed
instructions that
cause a running
object to take
action or
manipulate data.
Fields are
sometimes
referred to as
properties.
The virtual machine may encounter a problem, or exception, while a program is running.
The Java language requires that pieces of code which are likely to encounter a particular
error offer a mechanism for handling the exception at runtime. When an error is
encountered, the virtual machine executes the code designed to respond to the error.
Watching for data in memory that is no longer needed and freeing the memory for reuse.
Other programming languages require programmers to free memory explicitly when a
piece of data is no longer needed, which can increase the development effort.
Architecturally dependent machines that are available
for nearly every contemporary operating system.
Significantly improves virtual machine
performance by translating groups of
instructions from byte code to machine
code rather than one instruction at a
time.
Goes beyond Just-in-Time compilation by
examining the code as it runs and
focusing optimization efforts on the most
critical pieces of code as it executes.
Dynamic compilation is enacted by the
Java HotSpotTM
virtual machine.
One application can run in multiple environments
without being rewritten or recompiled.
Including memory and hard drive.
Such as the object
model, inheritance,
modularity,
abstraction, hierarchy,
implementation
hiding, information
hiding, encapsulation,
and polymorphism.
Java Native Interface (JNI) provides a method for calling native
functions such as operating system or legacy library functions.
As opposed to a purely procedural
programming language.
The Java language has roots in C, Objective C,
SmallTalk, and LISP.
Class structures
are basic source
code that
provides a
framework
for the classes,
describes the
class hierarchy,
and provides the
names of the
class methods
and properties.
Does not include
implementation
details (method
definitions).
Downloads and documentation are
available at http://java.sun.com.
Selected Java products have been
localized into many languages. This
localization is one of the key factors
for adoption of Java technology
worldwide.
The combination of the class
structures and the user interface
framework into a skeleton of the
application's overall source code. Does
not include implementation details.
Basic source code that
describes the graphical
user interface.
Does not include
implementation details.
The software development process is iterative, with several
rounds of designing, writing, compiling, running, and testing
before software is deployed.
A software utility
that turns
human-readable
text files into
machine-
friendly byte
code.
Are computer-
readable.
Binary files
usually have
the suffixes
.jar, .jcm,
.class, .ear, or
.war.
Is platform
independent. It
almost never can
be read by the
processor
directly.
Is human
readable.
Are processor
dependent. They can
be read by the
processor directly.
Java developers often use specific development environments
called Integrated Development Environments, or IDEs.
Are human-readable.
Usually have the
suffixes .java or .jav.
A Reference Implementation is
a working example of the JSR.
Other companies will produce
their own implementations.
The TCK is a suite of tests,
tools, and documentation that
provides a standard way of
testing an implementation for
compliance with a Java
specification.
A proposal to develop
a new specification
or significant revision
to an existing spec.
Companies include
IBM, Motorola,
Nokia, Oracle,
Novell, Netscape,
Hewlett-Packard,
Apple, and BEA.
There are two
executive
committees:
J2EE/J2SE and
J2ME.
Universal Description,
Discovery, and Integration
provides a way for businesses
to discover each other. Can
also be used programmatically
by applications to locate an
application or service.
There are several
implementations of
Mobile Information
Device Profile,
including MIDP for
Palm 1.0.3, MIDP
1.04 for Monty, and
MIDP 2.0.
Profiles are packages required
for a particular vertical
market segment or set of
related devices. Other profiles
include Foundation, Game,
Personal Basis Profile, and PDA.
A system that
enables
developers to
incorporate
online help in
applications or
web sites.
A set of classes
used to write
three-dimensional
graphics applets
or applications.
Connected Device
Configuration
includes specific
packages that are
subsets of the J2SE
equivalent:
java.lang
java.util
java.net
java.io
java.text
java.security
A set of
packages that
define basic
services for a
range of
devices.
Connected Limited
includes specific
packages that are
subsets of the J2SE
equivalent:
java.io
java.lang
java.util
javax.microedition.io
The J2ME Wireless
Toolkit includes the
necessary tools,
emulators,
documentation, and
examples to develop
and simulate Java
applications targeted
at cell phones,
pagers, PDAs, and
other small devices.
A JVM can be optimized for cell phones,
PDAs, and other similarly resourced devices.
Java 2 Platform Micro Edition is intended to run on devices
with limited computing power, such as cell phones or PDAs.
J2ME has reduced processor and memory requirements. It is
based on subsets of J2SE with additional components for
market segments such as hand-held devices.
Manage
transactions,
life-cycles,
and data
persistence.
Provides a mechanism
for connecting to legacy
information systems.
Cannot function on their
own, but are used by other
components or runnable
components.
Enterprise JavaBeans
define independent pieces
of business logic or
application behavior that
can call either servlets,
JSPs, or other EJBs.
Includes the binary version of the J2EE Reference
Implementation, plus the development tools and
documentation needed to build a J2EE application.
Sometimes referred to as
required or core packages.
Servlets respond to
an URL request.
Servlets commonly
generate HTML, XML,
or dynamic images.
They can call other
servlets, JSPs, or
EJBs.
On handheld and
embedded devices, the
initial implementation
of Java technology
addresses the software
needs of networked
applications running
on consumer devices
such as set-top boxes
and smart phones.
A JVM can be optimized
for set-top boxes.
Specifies packages:
http
log
device access
timers
framework
Components that can
run on their own.
Examples include:
¡avax.activation
javax.ejb
javax.servlet
javax.transaction
javax.xml
JSPs define a page
element, which can be
HTML, XML, or another
markup language. JSPs
execute as servlets.
They can call other
JSPs, servlets, or EJBs.
Some JVMs are
optimized for servers.
Provides a framework for developing and hosting J2EE applications
that run inside web containers. The pack includes the Java APIs for
XML included in the Java XML Pack, the JavaServer Pages Standard
Tag Library (JSTL), the Ant build tool, the Java WSDP Registry Server,
and the Tomcat Java Servlet and JavaServer Pages container.
Java 2 Platform Enterprise Edition is
used to build secure, scalable,
distributable server-based
applications for large enterprises.
Can be HTML,
WML, XHTML,
or voice XML.
Provides a structured and
extensible mechanism for
organizing and presenting data.
Many Java packages and classes
utilize XML to store and exchange
data.
Provides a way for applications
to communicate. SOAP is
typically transmitted via HTTP.
Discrete units of software
functionality that conform to the
JavaBeans API and are designed to be
reusable components. The JavaBeans
API makes it particularly easy for
Beans to be utilized by visual
programming tools. (In an
architecture analogy, these would be
prebuilt walls, windows, or doors.)
A component kit that
provides a set of graphical
user interface elements.
Swing can be used to rapidly
build applications without
writing original code to
support common interface
elements. Supports a native
look and feel on many
common operating systems.
A powerful set of text matching and
manipulation routines supported by
many programming languages.
Java technology implements
Perl-compatible regular
Some JVMs are optimized for various types
of laptops, workstations, and desktops.
Includes the necessary
tools, emulators, and
runtime environment
to develop and test
applets for the Java
Card platform.
Depend on the Java
Media Framework
(JMF), which is
optional to J2SE but
required for Java TV.
Includes specific
packages:
java.lang
javacard.framework
javacard.security
javacardx.crypto
A JVM can be
optimized
for residential
gateway servers.
Telematic networks
connect computers with
telecommunications
systems.
Some browsers may be Java-enabled
because they include the Java Plug-In.
Some users may need to download
the Java Plug-In for their browsers.
Installing the Java Plug-In will also
install the J2SE runtime environment.
Java 2 Platform Standard Edition is intended to run
on desktops, laptops, and workstations. J2SE also
includes the core language packages and classes
used by J2EE and J2ME.
Implement a main method. A class that
defines an application must declare a
main method, which the Java virtual
machine uses as the starting point for
the application. The main method gets
executed when the application starts.
Extend the applet class, which
provides developers with a basic
framework for rapid development of
a limited application. This includes a
basic user interface framework and
event model.
Also referred to as required or core
packages, platform packages are the
heart of the Java programming
language. The packages include
myriad classes that define user
interface components, a
programming event model, text and
math processing tools, code-level
security, objects for memory storage
of complex data, and methods for
invoking remote applications, to
name just a few.
Includes Web
Services, Getting
Started, Java XML,
Internationalization,
Sound, and Java 2D.Such as user-controlled camera
views and video on demand.
Java technology is especially
useful in devices that are
connected by a network.
Such as ATMs and
point-of-sale services.
Such as home services and
network-aware automobiles.
The J2SE SDK includes the source code,
class libraries, development tools, and
runtime environment required to build
Java applications and applets.
Including servers, web-based solutions, stand-alone
applications, and clients.
Including news services, instant messaging services,
e-mail services, communication software, collaboration
software, discussion forums, games, the world wide web,
productivity software, image-creation software, and
marketplace services.
Including getting information, communicating,
collaborating, playing, working, creating, and buying
and selling.
A Java specification describes
some aspect of Java technology,
including language, virtual
machines, platform editions,
profiles, and APIs.
Jini network technology provides
one infrastructure for delivering
services in a network and for
creating spontaneous interaction
between programs that use
those services.
is used to build ... web services 33
A standardized way
of integrating and
shaping business logic,
data, and processes
across a network.
A JRE is the software environment in
which programs compiled for the Java
virtual machine can run. The runtime
system comprises everything necessary to
run programs written in the Java
programming language, including the
Java virtual machine, which may be a Java
interpreter, and the platform packages.
JREs may be developed by Sun or by other
companies.
Hosts EJBs,
servlets and JSPs.
Can host EJBs,
servlets and
JSPs.
Optional packages define
a set of methods to
address specific
functionality required for
certain specialized
applications. Applications
that require optional
packages must be shipped
with the package code.
Specifies that the entire
J2SE JLS is applicable to
J2EE, includes additional
specifications for J2EE,
specifies what features
the JVM must support,
and what the platform
packages are.
Includes the JLS and
documentation
describing what the
platform packages are
and what features the
JVM must support.
Specifies which parts
of the JLS are
applicable to J2ME,
what features the JVM
must support, and
what the platform
packages are.
Java BluePrints
Guidelines, patterns,
and code for end-to-end
applications.
is available via http://java.sun.com.
The Java Specification Participation
Agreement is a one-year renewable
agreement that allows signatories to
become members of the JCP.
Alternatively, developers can sign the
more limited Individual Expert
Participation Agreement (IEPA).
Alternate implementations are written
to the same specification and pass the
TCK, but can be licensed differently
and may have enhanced features
beyond the reference
JSPA
Java™ Technology Concept Map

World System
Email
name@email.com
Twitter
@twitter
Mobile Phone
(415) 555-5555
Facebook
654312346
Likes
Notifications
Subscriptions
Advertisements
Purchases
etc.
Tweet
re-Tweet
Purchase
Subscribe
Like
Email
SMS
Import
Address match
Channel matches
Primary contact
match
Location match
Number of matches
Audience
Group
Profile Attributes
Segments
Demographics
Dimensions
Activity
Business Unit Filters
Unsubscribed
Do not contact
Frequency rules
Governance
Email
Tweet
Facebook Post
Message
SMS
Audience Builder
Automation Studio
Report Builder
Email
Mobile Connect
Social Sites
CO Tweet
Klout
Marketo
AUDIENCES
selectto checks for
FILTER PERMISSION SENDS MARKETER
by
System ID
PRIMARY
CONTACT RECORD
CONTACT INFORMATION
PROFILE INFORMATION
CHANNELS
DATE ADDED
INTERESTS AND LIKES
EVENT HISTORY
PREFERENCES
ETC...
PERSON
has
map
to
checks
identify
their
through
an
that
is
ADDRESS
SERVICES
EVENT OBSERVED MATCHING
RULES
GOALS &
WANTS
if new
if existing
match
added/
updated
CONTACT INFORMATION
PROFILE INFORMATION
INTERESTS AND LIKES
EVENT LOGGED
System ID
DISCARDED INFO
SECONDARY RECORD
Facebook Page
Twitter Page
Blog
IDENTITIES
updates
defines
displays
managed in
PROFILE
CENTER
DATA MANAGER
TOOLS
CONFIGURATION
TEMPLATE
direct message delivered to
using adisplay
information
CHANNEL
APPLICATION
SYSTEM
EVENT
triggers
observes
links to
CATEGORYCONTACTS
observes
publishes
stored in
that
is
EXTERNAL
DATA
DB
CONTACT
DATABASE
All
Contacts
Data Extensions
Purchases
Booking
Transaction
Omniture
Governance rules
Frequency
Import Settings
What information
are we displaying
and gathering.
Public facing for
person to
manage/view
contact information
recorded
delivered to
using a
for
accesses
links to
analyze
todefines
feeds
imports
using a
HUB
APPLICATION
PARTNER
APPLICATION
HUB
TOOLS
Business Unit
Permissions
User
Permissions
Contacts
Reporting
Calendar
Campaigns

Challenge #3: Credibility 
How can you little designers possibly
understand all this complicated stuff?
Solution: 
Ask all the dumb questions, then reflect
and share (and teach!).

Challenge #4: Un-SME-ing 
These guys were experts, but their
users weren’t and didn’t want to be!

What keeps you up at night?
Where do
you dream
of being in
5 years?
What do you like to do
when you’re not at work?
What do you
love most
about your
job?
When was the last time you had
such a great day you went home
and told someone about it?
How did you get into
your line of work?
What do you wish
you could change
about your job?
What advice would you giv
someone that was going
into this field?

Challenge #4: Un-SME-ing 
These guys were experts, but their
users weren’t and didn’t want to be!
Solution: 
This is where the site visits really pay
off — to build empathy for real people.

Challenge #5: New Process 
Because of their long history working
together, envisioning a new process
working was incredibly difficult.

—
—
—
—
FEED-FORWARD
RESEARCH
(21 INTERVIEWS)
RECONCILE:
EXISTING / NEW / OLD
STORY MAP
ITERATE
EPICS & STORIES
MILESTONE &
SPRINT PLANNING
FINAL
CONCEPTS
CONCEPTSPERSONAS CONTEXT
SCENARIOS
M1 M2 M
3
DEV
UX
PM
WE ARE HERE
DESIGN PROCESS
you are
here

PERSONAS
Persona Set
Darren
38 year old IT Administrator
Garth
45 year old IT Director
Justin
42 year old Installer
Manuel
26 year old Installer
Stan
NetApp Support Staff
Goals
Become less reactive and do
less user support
Get more time to work on
projects
Get more responsibilities with
strategic technology pieces
Goals
Offload more responsibilities
to staff to focus on key
projects
Garner executive support and
budget for key initiatives
Stay on top of latest
technology trends that affect
his business
Goals
Be efficient and accurate with
his installs
Be on top of his billable hours
Stay up-to-date with
certifications and latest
technology
Goals
Get excellent customer ratings
Have a positive impact on his
customer’s businesses
Travel less
We learned during our research
that there are 5 levels of support
staff. Further research should be
done to identify which levels of
support staff will use UMW and
how.
AFTER
StorSolutions

Darren38 year old IT Administrator
The reseller does the installation,
but at the end of the day it’s my
system. I’m responsible for it.
ABOUT
Has worked at After Dell for 2.5 years. Married with 2 kids.
Watches movies, co-coaches Little League.
ENVIRONMENT
File and Block storage, VMware, Active Directory.
WHATHE’S STORING
Finance records, company Web site, Exchange, Sharepoint,
backs up disk-to-disk.
COMPANY
After Dell, Austin,TX
Regional, 350 Employees
Refurbishes and sells recycled computers.
KEY CHARACTERISTICS
Still adjusting to a recent system change. Handles mostly user
support calls. Works in a team of 5 other IT staff. Works in a
somewhat stressful environment.
Storage Experience
None A Lot
He has little expertise in storage. His main focus is network, server and user
support.
Low High
Self Reliance
He relies on his vendor heavily and has a strong relationship with them.
Low High
Autonomy
His manager gets his input on big projects, but he spends most of his time
reacting to user support tickets or calls.
Mobility
Low High
He spends time away from his desk doing user support and traveling to
different branches during big IT migration projects.
Reactive vs. Proactive
Reactive Proactive
Relies on users and alerts to tell him what he needs to fix.
GOALS
ve and do less user support
chnology pieces

DARREN’S CONTEXT SCENARIO 1A
Background
Darren has had the Genesis system
for 6 months now. He hasn’t had any
issues with it until today.
He arrives at work and begins his daily
walkthrough. He checks his storage
hardware, network, server and email.
He sees an alert that needs his
attention from Genesis...
Darren38 year old IT Administrator
The reseller does the installation,
but at the end of the day it’s my
system. I’m responsible for it.
ABOUT
Has worked at After Dell for 2.5 years. Married with 2 kids.
Watches movies, co-coaches Little League.
ENVIRONMENT
File and Block storage, VMware, Active Directory.
WHATHE’S STORING
Finance records, company Web site, Exchange, Sharepoint,
backs up disk-to-disk.
COMPANY
After Dell, Austin,TX
Regional, 350 Employees
Refurbishes and sells recycled computers.
KEY CHARACTERISTICS
Still adjusting to a recent system change. Handles mostly user
support calls. Works in a team of 5 other IT staff. Works in a
somewhat stressful environment.
Storage Experience
None A Lot
He has little expertise in storage. His main focus is network, server and user
support.
Low High
Self Reliance
He relies on his vendor heavily and has a strong relationship with them.
Low High
Autonomy
His manager gets his input on big projects, but he spends most of his time
reacting to user support tickets or calls.
Mobility
Low High
He spends time away from his desk doing user support and traveling to
different branches during big IT migration projects.
Reactive Proactive
Relies on users and alerts to tell him what he needs to fix.
GOALS
ve and do less user support
chnology pieces

DARREN’S CONTEXT SCENARIO 1A
CONTEXT
1. Darren receives an alert from
his Genesis storage device. He sees
that one of his volumes is at 90%
capacity full and needs his attention.
OPPORTUNITIESFUNCTIONALNEEDSQUESTIONS
2. He opens up UMW and
immediately sees that a volume is
running out of space. He clearly sees
how it can affect business operations.
Darren is responsible for the
network, server, applications, and
support users, he’s constantly
prioritizing how he spends his
time. Alert urgency must be clear
and the delivery system should
match urgency level (e.g. text
message, email, within application)
He hasn’t logged into UMW for 2 months
now, we must present information from
his perspective. Darren thinks about his
storage in context of his business
operations.
An alert framework delivery
mechanism based on issue type
and criticality.
Group alerts for different issues.
If the user has not set up
notifications yet, we need to
inform them that they can.
If there are multiple unaddressed
alerts, periodically send summary
email.
Seamless navigation after login:
UMW is aware of what he clicked on
and highlights the issue for him.
See the issue in context of what the
volumes are used for in the business
context.
If we don’t know what applications
are running on his hosts, give Darren
an option to specify.
Is it possible to open UMW by
clicking on a link in the email?
Is it a final decision that each
admin will not have their own log
in?
In order to be aware of what
applications are running on hosts,
current NetApp systems require a
utility to be installed. Is this true for
Genesis?
3. The data stored on this volume is
critical to Darren’s business, he wants to
resolve this immediately. Hovering over
the volume, he sees more explanation of
the problem and its impacts. He clicks to
see UMW’s recommendations.
He normally would have to call his VAR
for help, but the design of the system
empowers him to be more self reliant.
Show Darren solutions in the context of
the storage management experience.
Guided diagnostic help that suggests
solutions based on Darren’s actual
usage.
Presentation of options in plain
language to avoid confusion.
See the issue in context of the
appropriate view of the system
4a-b. He picks the first
recommended solution. A helpful guide
appears on screen for that topic.
The guide helps Darren gain the
confidence he needs to do something
new with his storage and increase his
storage skill level over time.
Guide exists along side edit mode.
Provide video help where
appropriate.
Different levels of administrative
rights
Link to discussions?
Could we link to relevant
discussions in community pages?
5a-b. Following the guide,
he goes ahead and allocates
more space to the volume in
question.
The guide exists within the
screen he is doing the edit in
rather than taking him out of
context. UMW helps Darren get
comfortable with the interface
and gain more storage
experience over time.
Darren can skip a step or click
next to see more
EPIC US 26208 EPIC US 26175 EPIC US 23850
EPIC US 24503

STORYBOARD
Resolves Capacity Issue 1 of 2
Email
Edit
Open UMW
Host View Issue detail
1. Darren receives an alert
from his Genesis storage device.
He sees that one of his volumes
is at 90% capacity full and needs
his attention.
2. He opens up UMW and
immediately sees that a volume
is running out of space. He
clearly sees how it can affect
business operations.
3. The data stored on this
volume is critical to Darren’s
business, he wants to resolve
this immediately. Hovering
over the volume, he sees more
explanation of the problem and
its impacts. He clicks to see
UMW’s recommendations.
4a. He picks the ﬁrst
recommended solution.
4b. A helpful guide appears
on screen for that topic.
Edit
Recommendations
Edit
x
Edit
x
Step-by-step Guide
5a-b. Following the guide,
he goes ahead and allocates more
space to the volume in question.
Done
x
Edit Volume
Edit

CONCEPT SKETCHES

1. Darren receives an alert from his Genesis storage device. He
sees that one of his volumes is at 90% capacity full and needs his
attention.
Inspiration
Related Persona Spectrum
Recovery Guru
Reactive Proactive
Darren relies on users and alerts to tell him what he needs to ﬁx.
Email
Edit
Open
Host View Issue detail Recommendations
Edit
CONCEPT WIREFRAMES
Genesis System
To: darren@afterdell.com
Storage Alert: Vol4 is at 90% capacity full.
1:42pm March 13, 2013
A volume mapped to Host1 is at 90% capacity full.
Impact
Users accessing Host1 will soon be unable to save or
download files.
Storage Alert
This alert was sent to darren@afterdell.com and support@itsolutions.com. Edit my alert settings
Helpful Add-Ons
ICON
AlertMe
ICON
Know-it-all
ICON
Omni Alert
See the problem and get solutions.

Email
Edit
Open
Edit
Recommendations
Edit Edit
2. He opens up UMW and immediately sees that a volume is
running out of space. He clearly sees how it can affect business
operations.
We understand there is a scalability issue with visualizing the
individual volumes inside a pool. What is an appropriate scale for
Genesis?
Hitachi Command Suite 7
Notes
Business operation-related data as it is impacted by the storage
system. Showing application performance and capacity together.
CONCEPT WIREFRAMES
Host1 serving as a Web Server 1 Application
Pool1
1.0 TB
750 GB used 250 GB free
Local_Array
Vol2 Vol3 Vol4 Vol5 Vol6Vol1
Storage Capacity Edit Volumes
Space UsedSize OS LabelName Free Space
24.8 GB100 GB Drive E:/Vol1 75.2 GB
101.2 GB150 GB Drive F:/Vol2 48.8 GB
81.2 GB200 GB Drive G:/Vol3 118.8 GB
89.1 GB100 GB Drive H:/Vol4 10.9 GB
1
Host1 - Web Server
Vol4 is 90% full capacity.
12.8ms
2
11.3ms
Host2 - Exchange Server
3
15.2ms
Host3 - Database
4
16.1ms
Host4 - Multiple Applications
5
12.4ms
Host5 - VMware Server
6
6.2ms
Host6 - Backup Server
Local_Array Pool1 4 Volumes Host1 Apache
1
Lorem Ipsum Dolor
Storage Performance
Now12pm10pm8pm4am2am10pm8pm 6am12am6pmYesterday 1:42pm
Refresh12.8ms 1 min ago
Activity
NETAPP | GENESIS
https://

3. The data stored on this volume is critical to Darren’s business,
he wants to resolve this immediately. Hovering over the volume, he
sees more explanation of the problem and its impacts. He clicks to
see UMW’s recommendations.
Email
Edit
Open
Edit
Recommendations
Edit Edit
Step-by-step Guide
Edit
Sue Warcup
IBM XIV
SANtricity
Inspiration
Hardware visualization to bring the physical and logical together in
one context.
CONCEPT WIREFRAMES
Host1 serving as a Web Server
Storage Performance
1
Host1 - Web Server
12.8ms
2
11.3ms
3
15.2ms
Host3 - Database
4
16.1ms
5
12.4ms
6
6.2ms
1
Lorem Ipsum Dolor
Activity
1 Application
Pool1
1.0 TB
Local_Array
Impact
See Recommended Solutions
Vol4 is running out of free capacity.
Users accessing Drive H:/ will be unable to
save or download files.
NETAPP | GENESIS
https://

Email
Edit
Open
Edit
Recommendations
Edit Edit
Step-by-step Guide Edit Volume
Edit
Kick-off sketch
Tyler Davis
Inspiration
Previous sketches depicting UMW presenting the user with
solutions alongside the problem.
4a. He picks the ﬁrst recommended solution.
Low High
Self Reliance
Related Persona Spectrum
Darren doesn’t need to call his VAR to address this issue.
CONCEPT WIREFRAMES
Host1 serving as a Web Server
Storage Performance
1
Host1 - Web Server
12.8ms
2
11.3ms
3
15.2ms
Host3 - Database
4
16.1ms
5
12.4ms
6
6.2ms
1
Lorem Ipsum Dolor
1 Application
Pool1
1.0 TB
Local_Array
1 Alert
Vol4 is running out of free capacity.
Impact
Recommendations
Users accessing Drive H:/ will be unable to save
or download files.
You have 250 GB left on Pool1.
Add less than 250 GB to Vol4.
1. Increase capacity on Vol4 to create space
for more data. (3 Steps)
Step me through it.
1Task
Add more than 250 GB to Vol4.
2Tasks
ICON Advanced Management
Related Downloads Clear
A more sophisticated way to get the most
out of your storage.
NETAPP | GENESIS
https://

ANNOTATED WIREFRAME EXAMPLE
1
Host1 - Web Server
Vol4 is 90% full.
12.8ms
2
11.3ms
3
15.2ms
Host3 - Database
4
16.1ms
5
12.4ms
6
6.2ms
Host Name
IOPS trend
Alert associated
with this host
HostType
Current IOPS
Host Level
Component Selector
User can jump to any level of their storage system using the Secondary Navigation. The individual
components within the chosen system level populates this list in alphabetical order. Each list item
contains at-a-glance, dynamically updating data including alerts associated with that component.
4 Volumes Host1 Apache
Selected level in
Secondary Navigation
1
Pool1 150 GB Free
1TB850 GB
2
Pool2 475 GB Free
1TB525 GB
High level
capacity status
Pool Level
Local_Array Pool1 4 Volumes
Selected level in
Secondary Navigation

VISUAL DESIGN DIRECTION

Challenge #5: New Process 
Because of their long history working
together, envisioning a new process
going well was incredibly difficult.
Solution: 
The Golden Scenario

@DesignMap @ixdasf
Audrey Crane
audrey@designmap.com
@audcrane
@designmap
@ixdasf
Thank you!

Design at Scale Storage Case Study

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