Company Mission, Vision and Employee expectations

1. Employee
Onboarding
TIPS FOR YOU AND THE TEAM

2. Summary of Topics
MAIN POINTS COVERED
Company Profile
Timeline
Locations
The Ideal Employee
Pink Parlour | Human Resources

3. WHO WE ARE AND WHAT WE DO
Established in 2005, Pink Parlour entered the grooming scene in Singapore as the
rebellious counterpart of day spas in a hip and groovy setting amidst party
establishments along Mohammad Sultan.
On a mission to empower women to take control of how they can look and feel, Pink
Parlour was dedicated to offering beauty treatments that enhance confidence – today
it has over 60,000 clients across the region a testament that Pink Parlour keeps it
promise and does not disappoint.
Dominating the waxing and grooming scene in no time, Pink Parlour set itself apart
from the competition – having pioneered premium services such as top-of-the-line
Brazilian wax treatments, its distinct specialty in male waxing and spray tanning
offerings in Southeast Asia. Famed for its hair removal solution, Pink Parlour was the
first to introduce the use of gloves, no double dips and anti-bacteria fumigation –
setting industry standards experienced across the island today. Professional waxing
techniques and procedures were also introduced to reduce discomfort while waxing
and being time efficient for busy clients.
Company
Profile

4. 2005 2008
Established as a
Day Spa in
Offers Waxing, Nails,
Hair Removal & Spray Tan
First ever Spray Tan in
Southeast Asia in
2013
Next in
Indonesia in
2012
Expanded in the
Philippines in
2015
Next in
Malaysia in

5. GROWING STEADY
CAPITOL PIAZZA
ORCHARD GATEWAY
TAMPINES ONE
JURONG POINT
HEARTLAND MALL KOVAN
5 LOCATIONS
TANJONG PAGAR
FAR EAST SQUARE
OTHER FUTURE SHOPS
MONDAY TO SATURDAY
11:15AM til 9PM
SUNDAY
11:15AM til 7PM
OPERATING HOURS

6. Pink Parlour | Human Resources
The
Ideal
Employee
WORK ETHIC
To operate with integrity and honesty towards
both clients and staff.
PERSONALITY
Delight clients, be our own customer, be
transparent, listen, care, serve and believe in
people and their dreams!
GROWTH
We always do the right thing, keep life simple, do
what we say we will do, innovate,

7. W E N D I C H A N
C H A I R W O M A N & M A S T E R T R A I N E R
W E N D I @ P A R L O U R G R O U P . C O M
+ 6 5 - 9 8 5 3 - 9 5 9 6
D E R R I C K S E E T O
P R E S I D E N T & F R A N C H I S E D I R E C T O R
D E R R I C K @ P A R L O U R G R O U P . C O M
+ 6 5 - 9 6 8 7 - 0 3 5 9
N E T T E
C S E X E C U T I V E / S C H E D U L I N G
O I E
R E G I O N A L O P E R A T I O N S
O I E @ P I N K P A R L O U R . C O M . P H
+ 6 3 - 9 0 6 - 4 6 0 - 1 4 5 7
A N N E
S G D E P U T Y G E N E R A L M A N A G E R
A N N E @ P I N K P A R L O U R . C O M . P H
+ 6 5 - 9 9 5 - 5 9 2 - 1 1 9 3
D O N N A
P U R C H A S I N G & S T O C K C O N T R O L
+ 6 3 - 9 0 7 - 9 4 0 - 0 7 2 8
P I N K P A R L O U R
R E G I O N A L
O R G A N I Z A T I O N A L C H A R T ( S O U T H - E A S T A S I A )
A L L Y
C S E X E C U T I V E

8. MEET THE TEAM
TEAM LEADERS
Pink Parlour | Human Resources
C I L I A
C A P I T O L P I A Z Z A
I M E L D A
T A M P I N E S O N E
R O D A
J U R O N G P O I N T
J E N N Y
H L M - K O V A N
S H A K I L A
T H E R A P I S T
W A N I
T H E R A P I S T
W I N N I E
T H E R A P I S T
Q I Q I
T H E R A P I S T
J U D Y
T H E R A P I S T / I N S P E C T O R
M A Y
T H E R A P I S T
C H R I S T I N E
K A N A
T H E R A P I S T
Z O E
T H E R A P I S T
B E R E N I C E
T H E R A P I S T
Y O U
B E L L E
T H E R A P I S T
T I F F A N Y
T H E R A P I S T
J A N E
T H E R A P I S T

9. SHIFTS
Signing in: Employees are expected to report to work at
least 15-30 minutes prior to opening (11AM). The Parlour
should be fully operational and you should be changed,
with make up on ready to greet clients and front door
open at exactly 11.15am.
Signing out: The same applies to closing times. You may
as long as there as no further bookings start to put away
towels and empty the trash at 8.45pm. Only at 9.00pm
not earlier are you able to sign out and proceed to
change. Please do not change prior to signing out.
Please note that if someone calls at 8.30pm and the
treatment takes 1 hour you are obligated to stay until
9.30pm or until your job is satisfactorily completed to the
client's expectations.

10. OFFICE
TOUR
Introduced to
all beauty
parlour staff.
Taken for a
brief walk
around the
property
outlining each
area.
FINGER
PRINT &
ZENOTI
ACCESS
CREATION
Meet and
create access.
HRMS system
creation and
navigation brief.
SURVEY
We'd like to
hear from you
about your first
day!
Please submit
your survey.
The
First
Day
WELCOMING
YOU!!!

11. Grooming Standards - APPEARANCE
To ensure all staff keeps a consistent professional image that pleases our guests. Apart from
the below the basics will be a great sincere 'SMILE'.
HAIR
Should be tied back and in a single ponytail or bun
if your hair is beyond shoulder length.
Hair should be of natural shades, any extreme
colours are not acceptable.
Hair must be kept clean and fresh and washed
regularly.
Hair should be kept in a moderate style, swept away
from the face, tied back with a black hair band. Any
extremes are not acceptable. No fancy hair
ornaments.
Service staff should keep hair tied back and neat.
FACE NAILS
Make up should be worn to hide any skin flaws. A
light foundation is recommended.
Please wear lipgloss and ensure teeth do not have
any visual stains. If you smoke please be cautious
of yellowing teeth.
Make up should be applied before you sign in the
morning, please do not do it during operational
hours except touching up in between break or meal
time.
All make up should look natural, with no bright
colours.You may wear lipstick or gloss with
mascara, eye shadow and blusher. Avoid heavy
make up.
If you wear glasses please wear contacts instead as
glasses may hinder your delivery of treatments.
Must be cut short and kept clean.
Nail polish and nail art on the fingers are not
permitted except nail technicians.
No jewellery including watch is allowed on therapists
as this hinders ability to perform effectively. Stud
earrings are acceptable.

12. Grooming Standards - HYGIENE
To ensure all guests experience a comfortable close proximity experience during treatments.
BODY ODOUR
Light perfume is permitted or essentials oil in place
of perfume by dabbing them on the pulse points for
a natural scents.
It is an essential part of personal hygiene to take a
shower everyday and use a brand deodorant.
Be conscience of your body odour as those around
you especially clients may find it offensive.
MOUTH FEET
After lunch it is advised to freshen up and brush
your teeth.
No bad breath or garlic smell is permitted.
No chewing gum is allowed.
Drink plenty of water every hour or have a mint to
keep your breath smelling good. You may also use
a mouth spray to keep bad breath at bay.
You are advised to avoid strong odour food and
beverages during operational hours to prevent
unpleasant odours.
Please ensure you moisturize daily, clip your nails
and apply powder if you have a sweaty foot
problem.
Toe nails should be nicely pedicured every month.

13. Pink Parlour | Human Resources
RENUMERATION
COMMISSIONS
You took the initiative and asked the person then you will get it.
You had followed up and called the client to make another booking and told
her a specific product was good and recommended and she came in and
bought it in your presence.
This is defined as on premises and perhaps attending to another client while
someone else settles for you.
The therapist who serviced the client does not take the initiative to sell and you
do.
You are simply completing a purchase or booking request.
Selling gift vouchers upon request from client.
Unfortunately if you aren’t there to help close the sale.
Please refer to your individual employment contract.
To calculate commission payments accurately and fairly, all staff must record
details (performed, together with any sales taken, in the appropriate manner as
required by the Parlour Manager.
You will earn commission if:
1.
2.
3.
4.
You won’t if:
1.
2.
3.
If in doubt use your common sense and just think if you had initially sold
something to a client and someone else keyed in under their name wouldn’t you
be upset?
Final say will be from the management.

14. RENUMERATION
BONUS
BONUS
SPOT – From time to time staff will be entitled to on the spot bonuses depending
on the performance of the company.
GROUP – Depending on sales targets achieved and all staffs that meet the basic
criteria shall enjoy an extra monetary reward subject to changes and accordingly
to the employment
contract.
Please be advised that the Shop Bonus will be reduced to S$1,000, and is payable
at the discretion of Management. To receive the shop bonus, employees must
meet the following criteria, for the previous
month:
● Receive no Warning Letter
● Have no absences from work, (with the exception of Rostered Days Off, and
Rostered Leave)
● Have no excessive Tardiness (Late for work)
● Must contribute at least 15% of sales towards the shop sales
SOCIAL MEDIA REVIEWS
Facebook –Get a five star review with a mention of your name on facebook and
get $2 per review.
Google – Get a five star review with a mention of your name on google and get $3
per review.

15. EXPECTATIONS
RECRUITMENT BONUS
The Applicant must be an experienced Beauty Therapist, from Singapore, Malaysia, Hong Kong,
Macau, Taiwan or South Korea. 100% payable at the completion of the Probation Period or
Confirmation.
CASH OUT BONUS
You can now cash out your unused MC, RL or AL for $150 per day. This only applies from 1st
January 2020. Any unused balance from 2019 cannot be cashed out.
MENTORING BONUS
This bonus is to encourage experience Therapists to buddy up with Junior Therapists, to help
them upskill. You need to notify Management that you would like to work with a particular Junior
Therapists, and you must outline the skill (or skills) you wish to help them improve. The
Mentoring Bonus is payable when the Junior Therapist is confirmed as proficient in the
particular skill, by a Pink Parlour Skills Assessor.
LOYALTY BONUS
In lieu of all this Bonus Boosting, I will no longer be paying the Loyalty Bonus, starting from 1st
January 2020.
You are required to advise us if you are going to be late. If not you will be fined for no
notification.
You are alse expected to know your sales figures and send us your sales report when required.
(template to be provided). You are also required to send us your grooming photos daily.
REWARDS