1. Derrick Abbott
(912) 610-5889
mr_derrick.abbott@yahoo.com
Information Systems Analyst/Networking Analyst
Self-motivated professional with 6 years of experience in the United States Army in Information
Technology Management and Computer Systems Hardware and Tactical communications. Maintained
critical assets for the Army as the Information Systems and Networking Analyst, providing secure and
non-secure data with VoIP capabilities. Team orientated individual with strong interpersonal skills and
the ability to positively influence team members for increased success and achieving company goals.
Technical Certifications
Security+ (2014) * Network+ (2015) * A+ (2015) * ITILv3 Foundation (2014)
Cisco Certified Network Associate (CCNA) (2015)* HealthcareIT
Joint Network Node Operator (JNN), KU-Satellite, Cisco Call Manager, Cisco VoIP, Cisco Routers
and Switches, VG-248, Windows Server 2012/2008/2003R2, MS Exchange Server, Active Directory
DHCP/DNS, Windows 8, Windows 7/ Vista/XP/2000, VMware, Hypervisor, Taclane Encryption
(KG-175), TFOCA II (Tactical Fiber Optic Cable),Cat 5e/6 WAN&LAN fabrication, MS Exchange,
MS Word, MS Excel, Office 365, Adobe, BMC Remedy, Citrix Terminal Server, Oracle MSS6.2.1
Education and Training
Midlands Technical College, Columbia, SC 11/2014-2/2015
Growing Resources for Information Technology(GRIT), ScholarshipRecipient
• Team Building, Decision Making and ProblemSolving
• A+, Network+, Security+, Windows server 2008 Active Directory 1 & 2, Windows
Server 2008 Network Infrastructure, Hyper-V & VMware Virtualization, Linux+,
SQL Admin and Cisco CCNA
Savannah Technical College, Savannah, GA
AS Degree, Networking Specialist
U.S. Army Fort Gordon Signal School, Augusta, GA
Information Technology School
Professional Experience
6/2015-11/2015Apex/Windstream Communications, Charlotte,NC
Elite NOC Network Analyst I
• Responsible for providing first and second level operational support for
Windstream’s broadband customers. Interface via phone, chat, and trouble
ticketing systems with Windstream technicians and front-line technical service
representatives. Directly interface via phone with business data customers,
customer IT personnel, account team managers, and sales engineers
• Primary responsibilities include turning up new static IP broadband service in
Windstream’s data network, configuring customer premise equipment, handling
customer calls, and troubleshooting customer broadband problems
• Work with network operations, service providers, & engineering groups

2. Department of the Army, Fort Stewart, GA 2/2011-2/2014
Physical Security,
• Met objectives consistently, protecting critical resources, personnel andsensitive
information valued over $1.2M while staying under budget for over 6 quarters
• Effectively operated hardware and software equipment for securityaccess
verification which increased work flow proficiency
Derrick Abbott
US ARMY, Fort Stewart, GA
Accomplishments
Successfully integrated and operated the Army’s first Joint Network Node (JNN) as
an Information Systems Analyst and Network Node supervisor for multiple
deployments, during Operation Iraqi Freedom (OIF). Managed a 12 person team
while operating a mobile networking vehicle, designed to provide hundreds of end
users with communication security, satellite, internet, and VoIP capability. Provided
the Network Operation Center with critical communication that resulted in hundreds
of lives being saved as well as thousands of dollars retained on the companybooks.
Joint Network Node Supervisor 10/2006-10/2009
• Led a 12 person network management team responsible for maintaining thebrigade's
$2.6M LAN/VoIP connectivity
• Managed satellite communication utilizing voice, data, and videoconferencing
capabilities for 1000 subscribers over classified networks
• Commendation medal for completing hundred’s of successful missions, saving the
company over $100,000 dollars in costly repairs, logistic fees while maintaining a
reliable local area network infrastructure
Information System Analyst 10/2003-10/2006
• Managed a 5 person team responsible for $1.2M Fiber optic and LAN installation
project, providing network connectivity to support the brigade's 300+ endusers
• LAN/WAN Information Analyst, providing Active Directory, DNS,Microsoft
Exchange, and DHCP services for over 200 local computers
• Responsible for maintaining a reliable local area network infrastructure and
providing secured/non-secured internet, video conferencing and voice over internet
protocol (VoIP) capability