1. Derek Lawrence, D.M.A.
25 Ernest Ave No. 10, Exeter, NH 03833 • Mobile: 603-395-6728 •
Email: drkdlawrence@gmail.com
PROFILE:
Internationally experienced program manager and training specialist. Successful in strategic planning,
training development, and training implementation from academic to JIT production environments.
Successfulperformance coach in leadership and professional skill development. Additional teaching
experience at all levels of university education across multiple cultures. Professional editor and
development coach for high-impact presentations ranging from the professional to the academic.
PROFESSIONAL EXPERIENCE: 2011-16
FCi Federal • National Visa Center • 2015-Present
Government contractor managing immigration processes and products for the U.S. Department of State at
the National Visa Center.
Training Manager • Senior Quality Control Specialist
● Designed and presented proposal to C-Level executives from the Department of State which saw
development of an additional training space as part of phase 1 renovation.
● Regularly reported to same executives on monthly initiatives, progress, and training response to
organizational needs.
● Delivered training presentations and plans to C-Levelexecutives from FCi Federalwhich saw the
establishment of new training initiatives and approaches based on business unit feedback.
● Operated as an integral part of strategic planning, developing initiatives and immediate training
solutions for emergency production responses.
● Interviewed, hired, and managed 6 person multinational team of hybrid training/quality
specialists across two shifts. Operated independently in identifying needs,launching initiatives,
and overseeing implementation.
● Managed training resources and delivered training within a Just-In-Time production environment.
Launched effective training on short notice and responded to surge needs with successfultraining
plans and initiatives
● Developed and implemented training plans for all major business products. Plans set parameters
for organizational investment, developmental benchmarks, and reduced overall training costs.
Achieved unit buy-in and partnership in overall development of trainees and new processors.
● Developed change management initiatives which led ten person team of trainers, quality analysts,
and technical writers through 8 month organizational transition.
● Initiated and developed new research and analysis training plan and training modules for Fraud
prevention that resulted in reduced training time on fraud reports

2. FCi Federal • National Visa Center • (Continued)
Training Manager • Senior Quality Control Specialist
● Built prototype and led project development of online training platforms for on-the-job phase of
data-entry process training. Project saw immediate reduction of training costs by 50-75%,
increased flexibility to respond to business needs, and reduction of new processor errors.
● Designed and oversaw development of Facial Recognition training platform for on-the-job phase
of training. Project eliminated training-related impacts on quality and significantly reduced
production costs.
● Designed and oversaw development of research tool for Fraud Research that consolidated
multiple lists of approved language items into linear research platform. Achieved buy-in and
overcame years of reluctance to change established model.
● Built templates and oversaw development of a comprehensive training curriculum across all
major business units totaling over 200 pages of new materials. This initiative drove unit
development initiatives and saw increased quality in unit processes and a reduction in attrition
related to training.
● Developed and implemented new-hire onboarding modules. Approach saw success rates jump
among new trainees, eliminated training-related attrition among new hires, and improved
performance on entry-level processes.
● Developed and delivered train the trainer modules to training specialists resulting in routinely
high scoring feedback for training classes that had ranked among lowest in employee satisfaction
● Interviewed, hired, and managed new 5 person technical writing team. Established new
communication processes,quality checks,and documentation models.
● Initiated and led transition of technical writing unit from passive response to active engagement
across all business areas. Expanded role saw numerous process impacts flagged and enhanced for
other business units.
● Established strategic thinking and project management protocols with technical writing unit to
engage business units and help shepherd projects through to completion.
● Led quality development meetings, analyzed trends, and managed new initiatives and manual
revisions among unit managers,team leaders and Quality Control staff
● Created quality initiatives for data entry that contributed to error reduction and unit hitting
objectives
● Audited unit processes and developed process improvements for unit tasks leading to increased
efficiency and production
● Coordinated process improvements across multiple departments to ensure accurate
implementation
● Trained Quality Control and Training Specialists new hires on organizational policy and culture,
programs, and methodology. Established new onboarding process to better integrate concept and
application

3. Compass Lifestyle English • Taichung, Taiwan • 2011-2014
1M+ Consulting firm of 1000 clients providing professional leadership training, language consulting,
professional performance coaching, and editing services.
Department Manager • Head Teacher • Consultant
● Interviewed, hired, trained, and evaluated individual performance of multinational team of 20
consultants from New Zealand, Canada,S. Africa,Hong Kong, Taiwan, Singapore, and the U.S.
● Created strategic plans to optimize department resources,coordinate with other vested
departments, and successfully resolve conflict.
● Collaborated with IT and online sales departments to develop and deliver an interactive online
educational platform to clients, and training modules for onsite consultants.
● Developed optimized roster plan to identify staff strengths and create effective action teams to
meet departmental and interdepartmental project demands across all shifts.
● Developed rewards plan to identify and maintain high-performing consultants through a
combination of performance benchmarks, mentored leadership opportunities, and promotion.
● Presented client-facing training demonstrations generating an average of $192,000 per year of
new contracts. Wrote training protocols and trained new teachers in effective demonstration
methods.
● Designed professional development and complaint response procedures for training consultants
and business representatives resulting in higher client satisfaction on surveys and contributing to
record sales of over $200,000 per month of new business during peak months in 2013.
● Created and presented outreach programs for universities and local businesses to develop
renewable feeder network of new clients. Program generated $10,000 of new business through
two events.
● Developed and led client-facing scenario-lab initiative on conflict resolution techniques.
Responsible for program testing, consultant training, and training audits.
● Established training materials and procedures for: curriculum design parameters,cultural
integration, best-practice pedagogy, and performance benchmarks.
● Developed language and professional skills curriculum scoring in the highest percentile of client
satisfaction and generating consistently positive feedback on client surveys.
● Designed and taught subject-matter seminars that exceeded client subscription quotas.
● Collaborated on marketing initiatives including writing and acting in video spots, composing
advertising jingles, and acting as brand ambassador in city-wide advertising campaign,

4. AWARDS:
Certificate ofAppreciation • FCi Federal • 2016
● For innovation and vision in developing and delivering a training program for the creation of Post
Liaisons.
Fourth Degree Black Belt • Choy Fong Lung Lineage • Kung Fu • 2010
● Named as lineage bearer in traditional Hung Gar and Wing Chun styles
Gail Boyd de Stwolinski Award • University ofOklahoma • 2009
● Awarded for outstanding contributions in research and performance
NPR (National Public Radio) Neale-Silva Competition • Finalist• 2002
● Madison, WI regional performance competition
First Place • Beethoven Competition • University ofWisconsin-Madison • 2002
● Beethoven piano music performance competition
Full Scholarship (Graduate Assistant) • University of Oklahoma • 2004-7
● Awarded full scholarship for length of Doctoral coursework
EDUCATION:
D.M.A. • Doctorate ofMusical Arts in Piano Performance (with distinction)
UNIVERSITYOF OKLAHOMA• Norman, (OK) • 2009
M.M. • Master ofMusic in Piano Performance
UNIVERSITYOF WISCONSIN • Madison, (WI) • 2003
B.M. • Bachelor ofMusic in Performance
GORDON COLLEGE • Wenham, (MA) • 2001
REFERENCES:
Sarah Leprohon • (603)973-1134
Document Review Manager (former) • Quality Control & Training Support Manager
Christopher Taylor • (603) 770-3304
Director of Strategy and Operational Excellence
Dustin Haack • (269) 503-1721
Deputy Director of Operational Excellence • (former) Production Manager