1. The Volunteer Asset in an
Uncertain Economy
Denver DOVIA – Advanced
Practitioners Symposium
May 27, 2009
& ASSOCIATES © 2009

2. Challenging
Times
Flickr: Hopkinsii & ASSOCIATES © 2009

3. Trends
and
Issues
The Impact on
Economy Nonprofits
Flickr: Hopkinsii & ASSOCIATES © 2009

4. Trends
and
The Good Issues
The Bad
The Ugly
Flickr: Hopkinsii & ASSOCIATES © 2009

5. Headlines Tell the Story
Bay Area Nonprofits Brace for 2010 Armageddon
Minnesota Nonprofits Slash Staff and Budgets
Charities Scramble as Donations Fall
New Poor Overwhelm Nonprofits
& ASSOCIATES © 2009

6. & ASSOCIATES © 2009

7. The Bad – But Not Worse – News
Foundation Giving
Corporate Philanthropy
Individual Gifts
Flickr: Hopkinsii & ASSOCIATES © 2009

8. There is Good News
Flicker: RR and Camera & ASSOCIATES © 2009

9. Giving
Back
Flickr: Strevo & ASSOCIATES © 2009

10. & ASSOCIATES © 2009

11. Retirement Postponed
Flickr: eren erdo gan & ASSOCIATES © 2009

12. Disconnect
in the
Staff-Driven
Model
Flickr: bondidwhat & ASSOCIATES © 2009

13. The
Obama
Factor
Flicker: jurvetson & ASSOCIATES © 2009

14. Serve America Act
The Serve America
Act is about
“connecting deeds
to needs.”
President Barack Obama
M. T. Harmon Office of Public Affairs & ASSOCIATES © 2009

15. Expand Corporation for National and
Community Service
Engage Retiring Americans in Service on a
Large Scale
Expand the Peace Corps
Expand Service Learning in High Schools and
Colleges
& ASSOCIATES © 2009

16. ―A social revolution –
possibly as important
as the one led by
Boomers in the 1960s –
will occur if nonprofits
strategically engage
Boomers in high-
impact collaborations
that build a nonprofit’s
capacity to fulfill its
vision and mission…
Boomers will lead the
way to a new era.‖
— Page 18 Chapter 1 Understanding the World
of Boomers
Flickr: aussiegal & ASSOCIATES © 2009

17. Trends
and
Issues
Time Collaboration Technology
Generational Results
Culture Shift
Shift Focused
Flickr: Hopkinsii & ASSOCIATES © 2009

18. Everyone
is bowling
alone
Flickr: Theorris & ASSOCIATES © 2009

19. Flickr: scooterroo2002
Boomers
and the
generations
that follow Source: Business’s Social Contract: Capturing the Corporate
Philanthropy Opportunity, Committee Encouraging Corporate
& ASSOCIATES © 2009
Philanthropy, based on research by McKinsey & Company

20. ―It takes more than a few
new strategies and
examples to engage
Boomers as volunteers. It
takes reimagining the role
of volunteers in an
organization and the
possible results of involving
volunteers in every aspect
of operations.‖
— Page 22 Chapter 1 Understanding the World of
Boomers
Flickr: sean dreilinger & ASSOCIATES © 2009

21. Imagine a world in which your
nonprofit organization has all the
resources it needs to:
Deliver
Serve more Strengthen
more
clients its staff
programs
Spread your Increase
message financial
more widely stability
— Page 9 Chapter 1 Understanding the World of Boomers
& ASSOCIATES © 2009

22. Foundation
Community
Capacity
building and
building
abundance
Skills based Strategic and
and impactful critical
Collaborative
Flickr: pshutterbug & ASSOCIATES © 2009

23. Boomer Savvy
Organizations
Mandate from the top;
cultivate from within
Authentic volunteer leadership
Career paths for volunteer talent
Culture of innovation and flexibility
Embrace collaboration as a way of
doing business
& ASSOCIATES © 2009
Flickr: lindsey_lissau

24. Don’t do it.
Get it done. & ASSOCIATES © 2009

25. Changing the
Volunteer
Management
Paradigm
Volunteer Volunteer
Management Engagement
& ASSOCIATES © lumaxart
Flickr: 2009

26. A New Pardigm
Management Engagement
Recruitment Cultivation and Networking
Placement Negotiation and Agreement
Supervision Support
& ASSOCIATES © lumaxart
Flickr: 2009

27. A New Pardigm
Management Engagement
Review Measurement
Recognition Acknowledgment
Retention Sustainability
& ASSOCIATES © lumaxart
Flickr: 2009

28. Transitions
• Recognize, honor, and be done with the past
Letting Go • Sadness, grieving, feeling overwhelmed, and fear
• Experiment and innovate
Neutral • Chaotic, exciting, uncomfortable, nerve-wracking
• Group recognizes what worked and what didn’t
Assessment • Group commits to implementation plans
• Change happens!
Change
Managing Transitions: Making the Most of Change, by William Bridges & ASSOCIATES © 2009

29. The Tipping Point
Mavens Connectors Salespeople
Stickiness Context
Factor Matters
The Tipping Point by Malcolm Gladwell
Flickr: your mistakes are your style & ASSOCIATES © 2009

30. 21st Century
Strategies
Community
Capacity Building
Building
Asset-based
Community Social
Development Entrepreneurship
(ABCD)
Flicker: voj & ASSOCIATES © 2009

31. Leadership
• Motivating teams
• Executing the right
things
• Focusing on
organizational vision
Flickr: Hopkinsii & ASSOCIATES © 2009

32. Entrepreneurship
•Envisioning
possibilities
•Founding initiatives
•Changing norms
Flickr: Hopkinsii & ASSOCIATES © 2009

33. Capacity Builders
Mission Programs Management
Financial Administrative
Governance
Resources Resources
Volunteers
Flickr: petersetevens & ASSOCIATES © 2009

34. Hallmarks of Performance
Organizational Financial
Effectiveness Stability
Program
Quality and
Growth
Flickr: petersetevens & ASSOCIATES © 2009

35. Steps to Volunteer
Engagement
Capacity Building Using Critical
Intervention Points
• Understanding • Mapping the
Boomers initiative
• Assessment • Creating
• Building the case opportunities
Flickr: Chewy Chua & ASSOCIATES © 2009

36. Steps to Volunteer
Engagement
Designing
Agreement and
Powerful
Support
Engagement
• Cultivation and • Creating the
networking collaboration
• Interviewing and • Nurturing the
vetting relationship
Flickr: Chewy Chua & ASSOCIATES © 2009

37. New Staff Roles
Flickr: thinkpanama
& ASSOCIATES © 2009

38. Communication
•Articulate engagement
•Facilitate agreements
•Negotiate outcomes
Flickr: thinkpanama
& ASSOCIATES © 2009

39. Actions
• Create inviting work
environments
• Prioritize volunteer efforts
• Vet for skills and interests
• Convene and launch teams
• Collaborate for results
Flickr: thinkpanama
& ASSOCIATES © 2009

40. Results
• Cultivate volunteer
leaders
• Build individual capacity
• Increase human and
financial resources
Flickr: thinkpanama
& ASSOCIATES © 2009

41. Circles
of
Influence
Flickr: Pranav Singh & ASSOCIATES © 2009

42. Community of Action
Flickr:matt mcgee & ASSOCIATES © 2009

43. Community of Action
Definition: A collaborative group whose members
align around a shared purpose, and who take action
toward specific goals through broad participation
and mutual accountability.
The opportunity in a Community of Action is
to enlist volunteers and stakeholders
as co-producers and co-creators.
Adapted from Terms of Engagement by Richard Axelrod
A Community of Action is a vehicle to help volunteers move
toward achieving strategic goals.
Flickr:matt mcgee & ASSOCIATES © 2009

44. Self Directed Teams
Identify scope
Develop and lead the team
Generate solutions
Build capacity
Evaluate results
& ASSOCIATES © 2009
Flickr: llawliet

45. Characteristics of Self-Directed Teams
Shared Collaborative Community
Workload Governance Identity
Alignment Evaluation
Flickr: BAIA & ASSOCIATES © 2009

46. Sustaining Self-Directed Teams
Communication Training Resources
Quality
Evaluation
Improvement
Flickr: BAIA & ASSOCIATES © 2009

47. The future is not some place we are going to, but
one we are creating. The paths are not to be
found, but made, and the activity of making them
changes both the maker and the destination.
Flickr: gigi62 John Schaar & ASSOCIATES © 2009

48. Thank You!
Volunteerism is the voice of the people
put into action. These actions shape and
mold the present into a future of which we
can all be proud. --Helen Dyer
& ASSOCIATES © 2009