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Denise Stream Deutchman
233 N. Val Vista Dr. #144V
Mesa, AZ 85213
Cell Phone: 317-739-7101
Email: ddeutchman@gmail.com
Career Profile:
 Vast range of leadership positions, including IT Leader, program manager, project
manager, Director, customer trainer, first line manager, and business analyst.
 Excellent problem solver, with emphasis on quality and process improvement; able to
develop concrete strategies and tactical plans, concentrating on what’s best for the
business.
 Strong technical background in systems, software, communications, and databases,
leading to the capability of dynamic problem-solving, and quick identification of process
improvement, both at the tactical and strategic levels.
 Extensive global business experience with Dell Computer Corporation and other major
companies starting in 1982.
6/2008 to 6/2016 Cummins Inc.
Clovis, NM and Columbus, IN
 Six Sigma Black Belt leading company-wide projects for Cummins Senior Leadership
Team (CEO and staff). Frequently delivered brief presentations to upper management as
project summaries. Mentored other Black Belts.
 Six Sigma Black Belt for EBU HHP IT. Leading global, cross-functional teams to solve
complex business problems with the Six Sigma structured methodology. Sub-process
owner of Organizational Change Management practice for Project Management Functional
Excellence team. Trainer for ITPM (IT Project Management) methodology.
 Project Manager for QTR new transmission business Phase I, successfully implemented
Oracle ERP on time and under budget. Project Manager for QTR Phase II. Led solution
design for SEP to remove mainframe dependencies.
 Track Team Lead for EBU HHP PLM project, initiated and facilitated monthly
communication sessions. Member of the EBU PLM OCM (Organizational Change
Management) team; participated in several workshops and webinars on OCM.
 IT Leader for the New Mexico natural gas engines plant, responsibilities included managing
local applications, Project Manager for all IT projects, manage department budget, manage
all IT outsourced activities, liase with CBS IT Support for all hardware and networking
projects, support all desktop applications, maintain all local databases. Successfully
implemented Oracle ERP on time and under budget, leading and coordinating 40+
employees and approximately 10 external teams. Successfully implemented ADP’s Time
and Attendance system; provided vendor management. Managed all payroll and time and
attendance during six month absence of HR Generalist. Member of the Plant Leadership
Team. Six Sigma Green Belt certified. As COS Practice #10 Leader, initiated monthly Six
Sigma meetings and use of 7-Step Process for some of the less complex ideas in the
Hopper.
2/2006 to 6/2008 Humana
6/2005 to 2/2006 Ajilon Consulting
Louisville, KY
 Promoted in November, 2007 to Data & Reporting Program Manager responsible for all
application reporting, building of Clinical Profile DB (SQL and Oracle), two OLAP reporting
tools for clinical metrics, external Disease Management programs, and implementing data
feeds for a special customer program, SmartResults. Six Sigma Green Belt certified.
 Business Rules Process Manager for team of 6 responsible for all business rules for two
Clinical Applications. Built team from ground up, making hiring decisions, writing policies
and procedures, learning new tools and applications. Responsible for day-to-day

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development and testing of business rules code, requiring technical knowledge of SQL
databases and Java code.
 IT Project Manager responsible for all aspects of design, development, integration testing,
day-to-day maintenance and implementation of 6 major projects. Had direct supervisory
authority over employees and contractors, including hiring and project roles.
 Directed, coordinated and facilitated all testing (unit, integration, performance) and
development for comprehensive health statement for new Medicare PDP programs on
mainframe, using a third-party application and web services. This health statement won a
nation-wide award (the “Stevie”).
10/2001 to 4/2005 Stored Value Systems
Louisville, KY
 Director of Business Development – areas include Project Management, Strategic
Planning, Product Analysts, QA Analysts, and Technical Writers. Worked directly with
Executive Management to determine business strategic direction and requirements.
Included budgeting and hardware and software purchase recommendations. Six Sigma
Green Belt certified.
 Director of Product Development for new products for large client programs. Responsible
for full life-cycle of implementing products for gift card and loyalty programs, including
managing external vendors, determining requirements for IVR and Call Center functions,
and working with development teams to specify requirements. Extensive use of MS
Project, including budgeting, tracking, risk analysis, and gap analysis. Proposed quality
programs with extensive process improvement for three major areas of the company.
 Successfully implemented Data Warehouse product for four large retail clients, assisted in
selecting the reporting front-end vendor.
 Manager of Merchant Certifications, a team responsible for all new client certifications and
existing client major upgrades, which often entailed managing 30+
projects/implementations at any one time. Included performance reviews and budgeting.
10/1995 to 9/2001 Dell Computer Corporation
Austin, TX
 Designed, developed and implemented an integrated planning and reporting tool in less
than three months, under budget, for Americas International Finance to support all daily
and weekly financial management reporting and the forecasting quarterly cycles. This
project included installing, utilizing and maintaining third-party software, managing an
internal team and outside consultants, managing a cross-regional team, and knowledge of
Dell’s Data Warehouse, SQL Server 2000, advanced Excel. Simultaneously developed
and supported unified processes for Canada and Latin America Finance and Sales
Operations. Worked extensively with executive management to define executive
“dashboard” reports.
 Implemented a unified Global Reporting program for many of Dell’s international
customers. This program included gathering and documenting business requirements for
Global Customer-Level Reporting with Sales Account Teams, and Regional business
representatives, facilitating conference calls with Europe, Malaysia and Japan to identify
and resolve issues. Led strategic meetings to define global IT infrastructure needs.
Designed, planned and facilitated Global Reporting Workshops using JAD process.
Implemented a world wide data steward program, including development of Data Steward
Roles in each geographical region.
 Developed the Business Object Model for Global Sales using UML, object-oriented
technology and Microsoft solutions. Piloted workshops for gathering requirements in
Austin, England, Penang, and Tokyo using object-oriented techniques with business
partners.
 Designed and executed detailed project plans for Part Number Expansion Project.
Directed efforts of contractors and full-time employees. On own volition, created a

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“skunkworks” team to investigate the replacement of Dell’s Order Management System.
Received VP award, CFO teaming award, and individual achievement awards.
 Successfully implemented the Japan Q2 Project, consisting of over 80 bug fixes and
enhancements to the Japan order processing and accounting applications. Directed efforts
of full-time employees and contractors. Involved in full life-cycle of project.
4/1994 to 10/1995 GTE Telecommunications Services Inc.
Tampa, FL
 Conducted the migration of GTE’s Cellular Fraud Management applications to a new
operating system version. Primary decision-maker for the technical and operations
production support for all of GTE’s applications and databases. Lead DBA for large farm
of Tandem SQL databases. Performed system tuning, load and stress testing.
7/1990 to 3/1994 Sprint
Kansas City, MO
 Conceived of, designed, and led project through full life-cycle to implement a Switch
Services Test Tool, including preparing detailed RFPs. Created and implemented SLAs
between Test Services and Application Development Groups. Project leader for the
integrated testing of mainframe and PC UNIX based systems. Manager for the End User
Training and Documentation group. Primary duties included project testing coordination,
end user training coordination, and all supervisory duties for full-time employees and
contractors. Team Leader for Sprint Quality Team, based on Six Sigma methodologies.
 Senior QA tester/analyzer, utilizing ISO 9000 methodologies. Performed black box, white
box, integration, system, load, stress and regression tests. Wrote test plans, test cases,
test scripts and test scenarios.
3/1989 to 7/1990 Advanced Telecommunications Corporation
Boca Raton, FL
 Gathered requirements, designed, coded, tested and implemented a Tandem/IBM
interface. Developed real-time test routines for long-distance telephone circuits as project
team leader for auto-routining system. Involved in full life-cycle.
5/1988 to 3/1989 Independent Consultant
 Provided custom programming, system design, and installation for IBM-compatible PC
users.
10/1985 to 5/1988 Tandem Computers, Inc.
Santa Clara/Sunnyvale, CA
 Received Excellence Award for outstanding achievement as primary support for all
Tandem-IBM communications software. Analyzed traces and dumps, resolved technical
problem reports.
 Professional Trainer for in site and off-site classroom settings. Facilitated presentations,
assisted in training strategy, and performed functional workshops and “train the trainer”
sessions. Taught TAL, TACL, Data Comm, Operations, and System Management to
Tandem customers and employees worldwide, with dedicated time slices in Japan,
Philippines, Guam, and Hong Kong.
4/1985 to 10/1985 Crocker National Bank
San Francisco, CA
 Enhanced and maintained SWIFT applications software in Tandem COBOL and SCOBOL.
Enhanced TAL line handlers. Designed SWIFT II system.
5/1980 to 4/1985 Bank of America
San Francisco, CA

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 Architected, designed, and performed vendor evaluation for a complex Global Money
Transfer Message Switching Network. Wrote functional specifications. Prepared detailed
RFI.
 Designed, coded, tested, and installed message reformatters for synchronous data
communication links. Spent ten months in London, England to code, test, and install
asynchronous low-level protocol software (ASLC) for their message switching application.
11/1975 to 5/1980 Dain Bosworth, Inc.
Minneapolis, MN
 Analyzed, designed, coded, tested, documented, and implemented an entire personnel
application, and other programming duties as assigned. Trained computer operators.
Professional Skills: Dedicated to customer satisfaction and focus. Determined problem-
solver using all possible resources to determine effective solutions. Enjoys leadership
and is often looked to in times of crisis. Flexible and adaptable to changing work
environment. Effective in wide variety of presentation skills and settings. Excellent
written and verbal communication skills.
Education: B.M.E., Music Education, Magna Cum Laude
University of Wisconsin, Eau Claire, WI
Certifications: CSCP (Certified Supply Chain Professional)
PMP (Project Management Professional)