What does the data center and the workspace of the future look like? What part will IT services play in coming decades? Imagine precision consulting, plug-n-play anywhere deployment, proactive, automated, and personalized support, and worry-free recycling and resale. It’s as if you could slip a fitness tracker onto an entire IT ecosystem and its lifecycle. Maybe you can. Join us for this multi-media session and experience the IT services of the future, where system fitness is about anticipation, readiness and a reduced footprint on the planet.

1. SystemFit – step into the service
experience of the future
Michael Shepherd, IT Automation Architect
and Special Guests
Session MT109

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How many of you:
1. Are online more than offline in the course of
a day?
2. Are hiring for cloud, big data, or IoT?
3. Regularly use wearable technology?
4. Are talking about artificial and/or machine
intelligence in your company?
5. Drive a car that contains sensors? (trick question)

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Workspaces Data centers Cloud infrastructure

4. • Collaboration growth
• Flexible workspace
• Rapid app development
• Specialized IT skills
• Foundational IT, complex and virtual,
serviced by vendors
Work trends

5. • Enterprise apps boost worker
productivity 34%
• +240 hours/year gained from
mobile working
• 53% mobile workers say they do
better work
This is a
happy place

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• Software-defined infrastructure
• Prepackaged hyperconvergence
• Server count and space shrink
• Backup, archival and some secondary
storage moves to public cloud
• Users exercise virtual control over
private and hybrid clouds
Data center
trends

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• Hybrid still preferred model
• Machines/systems are trainable, can
learn, and predict
• Automated, abstracted infrastructure
• “Serverless computing”
Cloud
infrastructure

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• Precision consulting
• Plug-n-play prepackaged
deployment
• Worry-free invisible recycling
• Proactive, automated,
personalized support
And what will
services be like?

9. Precision consulting
Accessible, applicable intelligence from highly focused
transformation experts

10. Plug-n-play deployment
Prepackaged, imaged, data-migrated, tagged, ready to rock-n-roll
systems a la your smart phone

11. Worry-free invisible recycling
Ensuring secure, compliant disposition

12. Proactive, automated, and
personalized support
And as a bonus, the ability to trend issues through data analysis, thus
optimizing a supply chain for parts, enabling invisible design, etc

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Starting the service experience
of the future…now
1.Are we paying for consulting that drives transformation in very
focused areas of our infrastructure?
2.Are we investing in technology that sits on loading docks or in data
centers too long? Could we embrace a consumer-like plug-n-play
approach?
3.Are we recycling IT materials as efficiently and effectively as
possible?
4.Are we taking advantage of the most proactive, automated support
tools?

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Questions?
What do you think?
Your to-do’s:
1. Visit us at Services in the Expo
2. Learn more at
www.dell.com/ITLifecycleServices
Thanks! ENTER