Sxsw 2013 Panel - jenn lim - delivering happiness

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Delivering Happiness

SXSW
AUSTIN, TX
MARCH 12 2013

JENN LIM
CEO & CHIEF HAPPINESS OFFICER

FIRST…THERE WAS A
BOOK

THEN THERE WAS A
BUS TOUR

OUR BRAINS ARE
HARDWIRED TO
SEEK HAPPINESS.

YET WE’RE
SUPERBAD AT
PREDICTING
WHAT CAN
SUSTAIN IT.

CAN COMPANIES
REALLY BE
SUCCESFUL WITH
HAPPINESS AS A
BUSINESS
MODEL?

CULTURE AND CUSTOMER SERVICE
$2B COMPANY
1999 – TODAY

$1,000

800
Gross Sales $MM

600

400

200

‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08

NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING

HAPPINESS in the
WORKPLACE
SALES 37%
PRODUCTIVITY31%
ACCURACY 19%
CREATIVITY300%
______________________________________


TURNOVER
ENGAGEMENT
CREATIVITY
PROFITS
HARVARD BUSINESS REVIEW
JAN-FEB 2012 ISSUE

IF RESEARCH SHOWS
VISION
CORE VALUES
HIGHER PURPOSE
LEADS TO HAPPINESS…

HOW DOES THAT
APPLY TO YOU AND
YOUR COMPANY?

HOW CAN WE HELP?

FOR:
QUESTIONS
CULTURE BOOK
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

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Sxsw 2013 Panel - jenn lim - delivering happiness

1. SXSW AUSTIN, TX MARCH 12 2013 JENN LIM CEO & CHIEF HAPPINESS OFFICER

2. FIRST…THERE WAS A BOOK THEN THERE WAS A BUS TOUR

3. WHAT IS YOUR GOAL IN LIFE?

4. OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT.

6. CAN COMPANIES REALLY BE SUCCESFUL WITH HAPPINESS AS A BUSINESS MODEL?

7. CULTURE AND CUSTOMER SERVICE $2B COMPANY 1999 – TODAY $1,000 800 Gross Sales $MM 600 400 200 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION SHARE VALUE AT THE TIME OF CLOSING

9. HAPPINESS in the WORKPLACE SALES 37% PRODUCTIVITY31% ACCURACY 19% CREATIVITY300% ______________________________________  TURNOVER ENGAGEMENT CREATIVITY PROFITS HARVARD BUSINESS REVIEW JAN-FEB 2012 ISSUE

10. IF RESEARCH SHOWS VISION CORE VALUES HIGHER PURPOSE LEADS TO HAPPINESS… HOW DOES THAT APPLY TO YOU AND YOUR COMPANY?

11. HOW CAN WE HELP? FOR: QUESTIONS CULTURE BOOK COPY OF THE PRESENTATION JENN@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT DELIVERINGHAPPINESS.COM FACEBOOK.COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

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