8. CULTURE AND CUSTOMER SERVICE
$2B COMPANY
1999 â TODAY
â01 â02 â06â03 â04 â05 â07â00 â08
GrossSales$MM
$1,000
800
600
400
200
NOV â09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING
17. WE HEARD FROM AROUND THE WORLD
UNIFIED
BY THE
SAME
VISION
NO MATTER WHAT
âąBACKGROUND
âąCULTURE
âąIDEAS
âąJOB
HAPPINESS
18.
19.
20. HOW CAN WE HELP? ;]
FOR:
QUESTIONS
CULTURE BOOK
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
21. âąBE TRUE TO OUR (WEIRD) SELVES
âąLIVE OUR VALUES, PASSIONS AND
PURPOSE
âąPRIORITIZE FOR LASTING,
SUSTAINABLE HAPPINESS
IMAGINEâŠ