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MORE THAN A FEELING
Designing for digital complexity
Erin Moore • @emoore
PeopleTech
HOW AN EXPERIENCE WORKS HOW AN EXPERIENCE FEELS
“The thing I love most about the internet is that it is a lot of work.”
– Said No One Ever.
CONNECTION
PeopleTech
HOW AN EXPERIENCE WORKS
Designers
HOW AN EXPERIENCE FEELS
How do designers bridge the gap between how an
experience works and how it feels?
that’s me
that’s me
Technical environments
Human experiences
Connection
Technical environments
Human experiences
Connection
Via telegraph.co.uk
Via The Guardian
We have to intimately know the complexity of our digital
and physical environments.
We have to intimately know the complexity of our digital
and physical environments.
We have to intimately know the complexity of our digital
and physical environments.
Technical environments
Human experiences
Connection
“The thing I’ll remember most is that rowing was a lot of work.”
– Said No Rower Ever.
CONNECTION
meaningful
experiences
technical
processes
HOW AN EXPERIENCE WORKS HOW AN EXPERIENCE FEELS
CONNECTION
SWINGSTROKE
HOW AN EXPERIENCE WORKS HOW AN EXPERIENCE FEELS
CONNECTION
“When you get the rhythm in an eight, it’s pure pleasure to
be in it. It’s not hard work when the rhythm comes - that
‘swing’ as they call it. I’ve heard men shriek out with delight
when that swing came in an eight; it’s a thing they’ll never
forget as long as they live.” – George Yeoman Pocock
How do designers bridge the gap between how an
experience works and how it feels?
How do designers bridge the gap between how an
experience works and how it feels?
IN ORDER FOR
PEOPLE TO FEEL…
WE MUST BUILD AN
EXPERIENCE THAT…
SOME WAYS WE COULD
ACHIEVE THIS ARE…
IN ORDER TO DO
THIS WE NEED TO…
HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
IN ORDER FOR
PEOPLE TO FEEL…
SOME WAYS WE COULD
ACHIEVE THIS ARE…
IN ORDER TO DO
THIS WE NEED TO…
WE MUST BUILD AN
EXPERIENCE THAT…
Successful
Efficient
Informed
Valued
Oriented
Connected
HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
IN ORDER FOR
PEOPLE TO FEEL…
SOME WAYS WE COULD
ACHIEVE THIS ARE…
IN ORDER TO DO
THIS WE NEED TO…
WE MUST BUILD AN
EXPERIENCE THAT…
Successful
Efficient
Informed
Valued
Oriented
Connected
Shows people how to…
Gives access
Personal
Timely
Relevant
Reduces anxiety
Shows progress
HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
IN ORDER FOR
PEOPLE TO FEEL…
SOME WAYS WE COULD
ACHIEVE THIS ARE…
IN ORDER TO DO
THIS WE NEED TO…
WE MUST BUILD AN
EXPERIENCE THAT…
Successful
Efficient
Informed
Valued
Oriented
Connected
Shows people how to…
Gives access
Personal
Timely
Relevant
Reduces anxiety
Shows progress
Improve navigation
Fluid transitions
Show personalized content
Clear calls to action
Reorganize content
Simplify UI
HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
IN ORDER FOR
PEOPLE TO FEEL…
SOME WAYS WE COULD
ACHIEVE THIS ARE…
IN ORDER TO DO
THIS WE NEED TO…
WE MUST BUILD AN
EXPERIENCE THAT…
Successful
Efficient
Informed
Valued
Oriented
Connected
Shows people how to…
Gives access
Personal
Timely
Relevant
Reduces anxiety
Shows progress
Improve navigation
Fluid transitions
Show personalized content
Clear calls to action
Reorganize content
Simplify UI
Better data analysis
Research
Understand priorities
Build a new backend
New button styles
Content audit
Feedback tools
HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
Design is more than a feeling. Design is really complex.
Rowing is a great art.

It’s the finest art there is.
It’s a symphony of motion.
- GEORGE YEOMAN POCOCK
Rowing is a great art.

It’s the finest art there is.
It’s a symphony of motion.
- GEORGE YEOMAN POCOCK
Design is a great art.

It’s the finest art there is.
It’s a symphony of motion.
THANKS
images © Ahsan Iqbal

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Delight 2015 | More Than a Feeling: Designing for Digital Complexity

  • 1. MORE THAN A FEELING Designing for digital complexity Erin Moore • @emoore
  • 2. PeopleTech HOW AN EXPERIENCE WORKS HOW AN EXPERIENCE FEELS
  • 3. “The thing I love most about the internet is that it is a lot of work.” – Said No One Ever.
  • 5.
  • 6.
  • 7.
  • 8. PeopleTech HOW AN EXPERIENCE WORKS Designers HOW AN EXPERIENCE FEELS
  • 9. How do designers bridge the gap between how an experience works and how it feels?
  • 14.
  • 15.
  • 16.
  • 17.
  • 20. We have to intimately know the complexity of our digital and physical environments.
  • 21. We have to intimately know the complexity of our digital and physical environments.
  • 22. We have to intimately know the complexity of our digital and physical environments.
  • 24. “The thing I’ll remember most is that rowing was a lot of work.” – Said No Rower Ever.
  • 25.
  • 26.
  • 27.
  • 28.
  • 30. meaningful experiences technical processes HOW AN EXPERIENCE WORKS HOW AN EXPERIENCE FEELS CONNECTION
  • 31. SWINGSTROKE HOW AN EXPERIENCE WORKS HOW AN EXPERIENCE FEELS CONNECTION
  • 32.
  • 33.
  • 34.
  • 35. “When you get the rhythm in an eight, it’s pure pleasure to be in it. It’s not hard work when the rhythm comes - that ‘swing’ as they call it. I’ve heard men shriek out with delight when that swing came in an eight; it’s a thing they’ll never forget as long as they live.” – George Yeoman Pocock
  • 36. How do designers bridge the gap between how an experience works and how it feels?
  • 37. How do designers bridge the gap between how an experience works and how it feels?
  • 38. IN ORDER FOR PEOPLE TO FEEL… WE MUST BUILD AN EXPERIENCE THAT… SOME WAYS WE COULD ACHIEVE THIS ARE… IN ORDER TO DO THIS WE NEED TO… HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
  • 39. IN ORDER FOR PEOPLE TO FEEL… SOME WAYS WE COULD ACHIEVE THIS ARE… IN ORDER TO DO THIS WE NEED TO… WE MUST BUILD AN EXPERIENCE THAT… Successful Efficient Informed Valued Oriented Connected HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
  • 40. IN ORDER FOR PEOPLE TO FEEL… SOME WAYS WE COULD ACHIEVE THIS ARE… IN ORDER TO DO THIS WE NEED TO… WE MUST BUILD AN EXPERIENCE THAT… Successful Efficient Informed Valued Oriented Connected Shows people how to… Gives access Personal Timely Relevant Reduces anxiety Shows progress HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
  • 41. IN ORDER FOR PEOPLE TO FEEL… SOME WAYS WE COULD ACHIEVE THIS ARE… IN ORDER TO DO THIS WE NEED TO… WE MUST BUILD AN EXPERIENCE THAT… Successful Efficient Informed Valued Oriented Connected Shows people how to… Gives access Personal Timely Relevant Reduces anxiety Shows progress Improve navigation Fluid transitions Show personalized content Clear calls to action Reorganize content Simplify UI HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
  • 42. IN ORDER FOR PEOPLE TO FEEL… SOME WAYS WE COULD ACHIEVE THIS ARE… IN ORDER TO DO THIS WE NEED TO… WE MUST BUILD AN EXPERIENCE THAT… Successful Efficient Informed Valued Oriented Connected Shows people how to… Gives access Personal Timely Relevant Reduces anxiety Shows progress Improve navigation Fluid transitions Show personalized content Clear calls to action Reorganize content Simplify UI Better data analysis Research Understand priorities Build a new backend New button styles Content audit Feedback tools HOW AN EXPERIENCE FEELS HOW AN EXPERIENCE WORKS
  • 43. Design is more than a feeling. Design is really complex.
  • 44. Rowing is a great art.
 It’s the finest art there is. It’s a symphony of motion. - GEORGE YEOMAN POCOCK
  • 45. Rowing is a great art.
 It’s the finest art there is. It’s a symphony of motion. - GEORGE YEOMAN POCOCK
  • 46.
  • 47. Design is a great art.
 It’s the finest art there is. It’s a symphony of motion.
  • 48.
  • 49.
  • 50.