1. 03/2013 to Current
Natrona Heights, PA
03/2006 to 01/2013
Pittsburgh, PA
DEL ANN HASLETT
Professional Summary
Patient focused Patient Care Associate with more than 10 years experience working in a busy medical office serving
diverse populations. Having a strong attention to detail, professional telephone etiquette and organization skills. Highly
adept at EHR and medical office billing skills. Records management and professional office support (phones, faxing,
filing). Familiar with commercial and private insurance carriers. Adept multi-tasker. Close attention to detail. Patient
chart auditing ability/ Resourceful and reliable worker. Understands insurance benefits. Excellent verbal communication.
Core Qualifications
Operations management
Supervision and training
Administrative Support
Customer Relations
HIPAA compliance
ICD-10 coding experience
Data entry
Documentation
Self Starter
Fast Learner
Work well independently
Team Player
Calm under pressure
Experience
Office Manager
A1 Foot & Ankle Clinic
Supervised and trained new employees
Planned and coordinated daily activities of the front office staff ensuring proper coverage at all times.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any
deficiencies.
Obtained information by contacting appropriate personnel or patients.
Resolved discrepancies with insurance companies and individuals.
Maintained complete confidentiality in accordance with organization and legal requirements.
Maintained 100% compliance with all hospital and government regulations.
Purged outdated files.
Disseminated information to correct department, individual or outside location.
Patient Care Associate
West Penn Hospital OB/GYN Center
Scheduled appointments, registered patients Correctly coded and billed medical claims for office visits Assisted
in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home
care forms).
Professionally and courteously verified appointment times with patients.
Verified patients' eligibility and claims status with insurance agencies.
Resourcefully used various coding books, procedure manuals and on-line encoders.
438 Earl Avenue, New Kensington, PA 15068 | H: 724-859-8903 | C: 724-859-8903 | haslettd@yahoo.com

2. 09/2003 to 10/2005
Russellton, PA
08/2001 to 06/2003
Boyers, PA
Pittsburgh, PA
Responded to correspondence from insurance companies.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Exceptionally adept with the EHR Allscripts system.
Duties included being a "Super User" which entailed helping the providers and other staff with using the system
to its full potential.
Medical Secretary
Deer Lakes Medical Association
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results,
home care forms).
Professionally and courteously verified appointment times with patients.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients' eligibility and claims status with insurance agencies.
Coordinated luncheons with Pharmaceutical Representatives.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Data Entry/Core Team
USIS
Screening and data entry of case records.
Typing of over 100 wpm.
Core team responsibilities of correcting data entry. Retrieving needed information for case files.
Responsible for calling worldwide to various bases for information needed.
Education
Nursing
Shadyside School of Nursing