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Behind the
Curtain
Adapting and Developing
Student Digital Resources
Computers in Libraries
April 27, 2015
Who Am I?
Librarian
Educator
Photographer
Baker
Ninja
Reader
@librarychristi
EBSCO Information Services
Who Am I?
@deirdre_lyon
Librarian
Researcher
Horse person
Batman expert
Animal Rights Advocate
EBSCO Information Services
The Projects
Secondary
Research
Literature
review of
elementary,
middle and high
school search
habits
Video Diary Study
High school students
self-reporting their
research habits and
preferences
Contextual
Inquiry
One-on-one
sessions with high
school, college and
graduate students
discussing their
research habits
What We Thought
Reader
Rule-Follower
Overachiever
Naturally internally motivated
All avatars created by Deirdre Costello using FaceYourManga.com
Hermione
Supportive Home
Hates Homework
Relies on Hermione
Learns from a Friend
All avatars created by Deirdre Costello using FaceYourManga.com
Ron
All avatars created by Deirdre Costello using FaceYourManga.com
Nervous
Clumsy
Very Little Support
Finds his subject
Neville
Motivation: The Turning Point
External Internal
“Glenfinnan Viaduct” by Nicolas17 is licensed under CC BY
2.5
Elementary School: Grazers
• Students think very
concretely
• They have developing
motor skills
• Their reading
comprehenion is still low
• Comfortable exploring
new interfaces
• Solve problems by trial
and error
• Skill mastery occurs
when student feel
confident and successful
Grazers: In Short
• Interpreting information is a challenge
• Interacting with information is a challenge
• Positive reinforcement for exploration
builds a foundation for future skills
Middle School: Loopers
• Keywords are a struggle
• Have difficulty
understanding hierarchies
• Will reject anything
“childish”
• Unsure about progress on
their own
• Positive view of
technology
• Autonomy and
independence are
extremely important
• Motivated by familiarity,
authority and intellectual
challenge
Loopers: In Short
• Students are ready to search on their own
• They can perform simple strategies modelled
for them
• They need consistent reassurance and
guidance to move forward
High School: Skimmers
• Keywords are still a struggle
• Quick to reject anything
difficult or inconvenient
• Experience anxiety about
producing a high-quality
product
• Difficulty forming a search
strategy – finding a topic,
determining keywords, writing
• Comfortable with
technology
• Familiar with web
conventions
• Capable of analysis and
synthesis
• Enjoy learning and finding
information
Skimmers: Key Opportunity
9th Grade “Boot Camp”
• Students are resistant when they’re doing it
• When they get to college, they appreciate it
• They become the “helpers” that other students
turn to when they’re struggling
Google + Wikipedia =
Googlepedia
• It’s familiar
• It’s simple
• It’s rewarding
• It’s trustworthy
It’s not going
away.
Data to Design
A B
C
Goal:
Remove obstacles to improve experience
Empathy
Frustrating
Overwhelming Hard
I don’t know where to start
Nervous
What We Did
What We Did
Avoid Childish
Consistent Experience
Primary
Secondary
Public Library
A Starting Point
Context
In Tune
At The Right Level
QuantitativeQualitative
Reader & Task
Takeaways
• 9th Grade “Boot Camp”
• Avoid “childish” designs
• Scaffold experiences
• Provide context
• Look at all aspects of complexity
Contact Us
@librarychristi
@deirdre_lyon
cfarrar@ebsco.com
dcostello@ebsco.com
EBSCO is here
THANK YOU

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