Dehbi Sahbi

Prague, The Capital, Czech Republic Czech Republic

IT Helpdesk

Retail

• Receive, record and provide initial troubleshooting of all incidents or other requests using all available tools and applications • Analyse incidents and provides input to Incident and Problem Manager about potential problems. • Provide the customer with the progress report and incident root-cause analysis • Provide excellent customer experience during all contacts with the customer • Continuously improves technical and communication skills. • Contribute to the improvement of the SMC (service management center) • Support Incident, Problem, Change and Order Management following agreed processes and procedures • Participate on the improvement of the processes and workflo...