Learning objectives are OFFICE eTIQUETTES bUSINESS Ethics and Difference between job and carrier

2. Standard principle for efficient work environment
Office Etiquettes
Business Ethics
Job or Career

4. The whole set of principles that a learner should take
after at his expert work environment can be
comprehensively arranged into three classifications:
 Standard principals for effective work
environment.
 Office Etiquettes
 Business Ethics

5. 1. Punctuality
2. Communication
a. Communication with Seniors
b. Communication with Clients
c. Informal Communication
3. Documentation
4. File Maintenance
5. Data record in soft format

6. Punctuality Is Required in all walks of Life,
weather in our work or at home .
Benefits of being Punctual are..
 It reflects that you understand the value of Time
 you respect your time and work
 You can be counted on
 It’s the Sign of respect for others and their time
 It’s the Habit which comes out of Discipline
 Meet deadlines easily

8. Informal
Communication
Don’t talk badly
about your co
workers
Communication with
clients
Benefit keep up heartfelt
correspondence with customers
staff (will know their
fulfillment, prerequisite ,other
customer's reference) Try not to
put forth lose expressions Try
not to say anything negative in
regards to your association Try
not to impart straightforwardly
without senior's approval
Communication with
seniors
Give regular Updates
Try not to Presume
,Communicate Clearly
Don’t argue
Try not to hold up until
the latest possible time

9. Human Mind’s Limitation
Repetition and Duplication
Facilitates Shifting of client /assignment to
successor .
Provide evidence in case of any disputes

10. Importance of any information documented or
recorded can be valued only if the same can be
retrieved at the right time.
Numbering the files
Classified into Sections
Sequentially Arranged
Master record shall be
maintained
List Of Files
File Cover Label

11.  Never record information in individual organizer or
desktop.
 There should be separate folder for every customer or
project
 An appropriate tree structure will empower proficient
information recovery.
 Each folder and every record ought to be appropriately
named so as to reflects its content
 Naming document with individual names or dynamic
last should be maintained a strategic distance from.
 Utilization of individual pen drive ought to likewise be
kept away from as it puts official information more
inclined to infection.

12. Definition :- Etiquette means' conventional rules of polite
behavior.’ Wherever you work there will be other people
inside and outside your organization to deal with and it is
crucial to communicate with them well. A key part of this is
to show your respect in the appropriate way and conform to
the largely unwritten guidelines on behavior.
In more simple terms , it means knowing how to act .
Below are some ways you can practice good office etiquettes

14.  Be on time
 Make introductions
 Have a strong agenda
 Sit appropriately
 Speak up
 Understand the unwritten speaking rules
 Do not have your phone out
 You can drink coffee, but you need permission for
anything else
 Clean up after yourself
 Don't save all your questions for the end

15. Appearance : You must always look neat. clothes shall be clean
and properly ironed. Hair should be properly combed and in case of
females ,should also be neatly tied up
Handshake etiquette: A good, well-timed handshake to pair
with your smile is a sure way to stand out.
Greetings :Wishing Good morning /noon/evening… Say “Thank You”
Or Sorry for Wishing your co- workers on special occasions Always wear a
cheerful smile on your face.
Introduction :Never omit an introduction of a new person. Say the
highest-ranking person’s name first. Standup while you are being introduced.
While giving introduction to client give your full name and the organization
you representing.

16. Be a good listener : Always pay attention while you are in a
meeting or discussions with your team Be a good listener and take notes.
Don’t interrupt unless you absolutely have to
Respect Time : Always have planed meetings and inform well in
advance so that participants can adjust their calendar accordingly. Avoid
one minute or unplanned meetings unless its crucial. And show up on
time.
Respect Policies :One must adhere to office policies specially leave
policies as it has direct impact on business. Always try and take planed leaves
prepare your backup for same follow protocol on passing information about
leaves. In case of emergency guide your subordinate to take charge.
Documentation :”If its not documented it never happened” always
document every thing in form of email or hard file name it properly. Provide
supporting document where ever required to avoid un necessary future
arguments

17. Avoid office gossip
No good ever comes from gossip
and it only hurts others.
it will look as if you don’t have
your priorities in order.
Your superiors will think twice
about sharing confidential
information with you.
Un-Clutter your desk
If it’s messy and cluttered,
you’ll probably have
difficulty locating
necessary items.
business associates will not
regard you in a favourable
light due to the untidiness
of your workspace.
No one likes to wait

18. Respect the privacy of those around you : Don’t read
other workmate’s memos, notes or taxes. Don't pick up your co-
workers belongings from their desks Without their permission or log
onto another person’s computer unless permitted to do so.
Be sensitive to smell: Take regular bath. People tend to miss
their own smells, but everyone else in the office knows what you
smell like. Keep your lunch boxes in pantry.
Keep your music to yourself :Avoid hearing music in the
workplace. It causes distraction to others. Still, if permitted during leisure
time, keep the volume non-existent by wearing headphones.
Time Management :Respect deadlines. Manage your time
effectively prioritization is very important . Make to do list everyday.

19. Men and women are equal in the workplace one must
no how to behave.
 No Foul Language.
 Never Shout even if angry.
 Arguments should be in meeting rooms only
 Do not indulge in any unlawful activity.
 Feet never on desk or chair.
 Take Ownership
 We all are learners
 Know your colleagues well
 Share & Care
 Praise in public

21. Maintain Confidentiality of client
Maintain Honesty to the seniors
Subordination of individual goals to
organizational goals
Don’t accept gifts/favors from clients