1. Deatrice Y. Robertson
414 Lanoca Avenue Laurinburg, NC 28352 910-852-5073 Email: firstname.lastname@example.org
Summary of Qualifications
Experienced customer-focused management professional with more than 20 years combined education and experience in
consumer services, financial, administrative and retail management.
Excellent customer service, marketing, and data entry skills
Outstanding management and operations skills
Exceptional communications, interpersonal; logistical and organizational skills
Basic medical terminology, knowledge of dental insurance; HIPPA guidelines and dental terminology
Knowledgeable in MS Office software programs; Microsoft Outlook; Internet; Dentrix software; Advantage®,
Teletrak financial database tracking software, and various office equipment.
Watson Family Dentistry June 2013 – September 2014
Patient Care Coordinator, Laurinburg NC
Scheduling patient appointments
Checking patients in and out of the office
Entering and updating patient insurance information
Obtaining prior approvals and eligibility for both Medicaid and private insurance
Responsible for insurance and patient billing
Entering accounts receivable
Duplicating all x-rays and seating patients
Balancing all reports and making daily deposits
Security Finance October 2012 – June 2013
Assistant Manager, Bennettsville, SC
Solicit for new or renew customer business.
Provide outstanding customer service.
Receive and post loan payments to customer accounts.
Perform collection activities on delinquent accounts through written and telephone contacts, and house visits.
Maintain accurate cash control and record keeping.
Assist with the training and development of new personnel.
Advance America Cash Advance June 2004 – September 2010
Branch Manager, Chesterfield, SC /(previously) Assistant Manager, Rock Hill, SC (company closed)
Customer Service Representative, Charlotte, NC & Assistant Manager, Laurinburg, NC
Responsible for day-to-day operations of a cash advance banking center, including collections, marketing, staffing
and banking processes. Reconciled and balanced all cash transactions accurately.
Managed and executed marketing campaigns.
Recruited and managed top quality employees.
Established accounts with customers seeking payday advances and installment loans.
Performed collection activities for delinquent customers including telephone and field calls.
Provided exceptional customer service in an efficient and effective manner.
Completed weekly reports related to return items, write offs, check audits and potential charge offs (PCOs).
Conducted team meetings to ensure effective management processes and overall quality in customer service, and
company policies are followed.
Associates Degree, Retail Management/Merchandising/, The Art Institute of Atlanta, Atlanta, GA, 1989
References Available Upon Request