Deana Fivas has over 15 years of experience in administrative and customer service roles. She has strong skills in Microsoft Office, time management, problem solving, and attention to detail. Her most recent role was as an Administrative Assistant at Rio Tinto Kennecott, where her responsibilities included travel arrangements, meeting planning, front desk management, and processing paperwork.

1. DEANA FIVAS
4119 S Holder Dr., West Valley City, Utah 84120 | H: NA | C: 801-833-7358 | deanadoll285@hotmail.com
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing
multiple tasks simultaneously and following through to achieve project goals.
Highlights
10 key FMLA certified
40-45 WPM Problem solver
Switchboard Office Management
Microsoft skills Human Resources
Time management SAP
Meticulous attention to detail Learning Management System
Self-directed
Result-oriented
Professionaland mature
Resourceful
Dedicated team player
Self-starter
Experience
Administrative Assistant Mar 2008
Rio Tinto Kennecott - South Jordan,Utah
Plan travelarrangements for team members and process their expense reports. Plan
meetings and prepare conference rooms. Maintain the front desk and reception area in a neat
and organized fashion.Serve as a centralpoint of contact for alloutside vendors needing to
gain access to the building. Disperse incoming mailto correct recipients throughout the
office. Supply key cards and building access to employees. Make copies, send faxes and
handle allincoming and outgoing correspondence. Process and manage allleave requests for
the company. Process allnew hires into the system, emailthem the instructions for their first
week oftraining, schedule facilitators to present portions ofthe Power Point to new hires.
Process and manage the service award program. Enter trainingdocuments into our learning
management system, troubleshoot problems with our LMS system. File alltraining records
for about 1800 employees. Process E-verify forms for new hires.
Receptionist Sep 2007to Mar 2008
Rio Tinto Kennecott - South Jordan,Utah
Answered incomingcalls for vendors looking for employees and routed them to the
appropriate destinations. Worked closely with the Human Resource team on smalljobs they
needed help on.
Supervisor Aug 2007 to Sep 2007
Teleperformance - South Jordan,Utah
Managed a team of 25 agents. Tracked their calls and sells, monitored theircalls, pulled up
there stats every hours coached them. Coached the agents on the Q.A's theywere monitored
on. Updated my connection board monthly regarding my top sellers and performers,
Team Lead May 2007 to Aug 2007
Teleperformance - Salt Lake City,Utah
Answered calls when customers requested a supervisor and helped agents with questions they
had. Fixed plan setup errors.
Agent Mar 2006 to May 2007

2. Teleperformance - Salt Lake City,Utah
Answered incomingcalls from Sprint customers and helped them with billing questions,
processed plan changes, added additionalfeatures to their mobile plans. Some upselling
required.
Receptionist/Billing Clerk Sep 1998to Feb 2006
Skymail International - Salt Lake City,Utah
Main Receptionist, answered a multi-line phone system and routed customers to their
appropriate destinations.Greeted customers and directed them to the appropriate employee.
Dispatched and arranged job pickups, filing. Billed allof the standard & international
customers.Processed allchecks for the vendors.Specialjobs upon request.
Education
High School Diploma 1992
Kearns High Scholl - Kearns,Utah,USA