1. DEANA A. EWING
425.252.6127 DeanaEEE@aol.com
QUALIFICATIONS
• 10 years of customer service and 5 years of office/clerical and management skills
• Proficiency as a team leader and innovator has been proven in varied job settings
• Knowledge of advanced office procedures, current computer programs, and legal office procedures
• Consistently productive and reliable
EDUCATION
Office Support/Legal Certificate, A.A. Degree in Technical Arts Business Technology
• Everett Community College, cumulative GPA 3.8, 2013
CUSTOMER SERVICE SKILLS
• Demonstrates ability to perform independently
• Advanced interpersonal and communication skills
• Resolution of customer issues to provide excellent customer service
• Coordinates tasks in order to satisfy customers and employers needs
• Works well in fast-paced settings, meets deadlines consistently
• Efficient management of time and resources
• Learns new things quickly and adapts to change
• Works effectively as a team collaborator
OFFICE/COMPUTER TRAINING & EXPERIENCE
• Proficient with Microsoft Office Suite – Creating letters, memos, brochures, flyers, and e-mail;
Maintaining spreadsheets and creating graphs; Creating and maintaining databases and reports;
calendars, e-mail; notebooks, shared and personal; Efficiently modifying documents, letters, and
reports by using word processing and spreadsheet programs
• Streamlines messages and calls on a multi-line phone system
• Creating and maintaining customer files
• Producing union reports using a spreadsheet program
• Ability to efficiently use fax and copiers
WORK EXPERIENCE
Office Support Volunteer-(February 2015-Present) - Bethany at Pacific- Various duties within records
management, event planning, and activities, mostly involving general office, phones, and occasional
interaction with clients.
Office Assistant 3- (June 2014-August 2014) Attorney General’s Office - L & I Division - Various front and back
office assignments including docketing, data entry, incoming and outgoing mail, phones, filing, and archiving.
Assigned 3 paralegals to assist in preparing legal documents, mailings, and scheduling.
Legal Internship –(March 2013-June 2014) Attorney General’s Office - Everett - Assisting paralegals and legal
assistants with preparing and sending out subpoena’s, requests for records, file maintenance, expansion, and
re-shelving, archiving and preparing court exhibit notebooks.
Work Study – (January – June 2013) Everett Community College - Aiding fellow college students with computer
and homework issues, managing computer lab. Maintaining a pleasant atmosphere for students of various
education levels, races, and cultural backgrounds.
Office Administrator – (January 95-February 96) McCandlish Electric - Duties included phones, union reports,
correspondence, filing, notary public. Updated antiquated office procedures by computerizing reports and
modernizing filing system.