1. Dean M. Costello
East Brunswick, NJ • M646-306-1743 • H732-307-7693 Deanmcostello@comcast.net
EXECUTIVE SUMMARY
More than 15 years of senior-level management experience in the telecom industry with proven ability to launch and
direct telecommunications departments. Highly adept at designing departmental architecture, managing site wiring,
equipment installation and supervising support functions. Offer special expertise and skills necessary to
simultaneously and expeditiously handle broad range of tasks from initiation to completion in both management and
operation capacities. Outstanding ability to support staff to achieve their assignments and goals in a fast paced
deadline driven environment. Enhanced understanding of network and facility infrastructure, manages /train staff,
as well as schedule and evaluate performance. Superior ability of strategic cash flow management which contributed
to increased efficiency through overtime reduction, inventory management, and scale back on repeat dispatches.
PROFESSIONAL EXPERIENCE
Charter Communications (Time Warner Cable) – NY/NJ Metro Area
February -2015 – Present
Construction Manager – Installation and Maintenance
Architect & implement in-house and client side solutions - operating as a highly effective, hands-on
leader specializing in strategic problem solving. Consistently execute customer rollouts within
projected budgets & timeframes. Continually demonstrate the ability to generate ideas, initiate
action, achieve desired results & maintain profitability. Primary focus, supporting sales efforts with a
very strong customer focus:
• Responsible for overseeing a 20 Million Dollar Budget for Capital Expense.
• Including yearly/monthly forecasting and accruals for Contract Labor, In House Labor and
Materials.
• Successfully met monthly finance goals by consistently obtaining forecast target within a 10%
margin.
 Responsible for install and maintenance of a dense optical/coax network spanning over 2500
route miles.
• Manage a crew of 28 Local 3 Union Technicians responsible for Outside Plant Construction and
Survey.
• Staff of 1 Supervisor and 4 Construction Coordinators.
• Sales and Market Development Support – ie.. Provide Cost Estimates for ROI’s, edited contract
language, property management and builder/engineering interaction.
• Responsible for new MDU/SDU Activations – including preparation to support Fiber to the Home,
RF Plant POE, Riser and Coax prewire.
• Additional Line of Business include – NYCHA, Rewire, Replacement and Forced Relocation.
• Regular dealings with DOT and Empire City Subway – Shared cable routing within NYC manhole
system.
• Support Wireless, Commercial and Business Class Services.
Key Achievements:
Implemented a process to track day to day operations.
Reduced overtime by 47% by enforcing documented policy that wasn’t put in effect by former
management.
Drove in house teams and contractors to meet our 4 hour MTTR commitment during an outage
environment.
Cost savings initiative - Reduced HUB footprint in Staten Island from 7 sites to 1 using I HUB
technology. Completed the project on time and under budget.
Exceeded passing forecast for 2015 and on track to repeat in 2016. Activated 33 MDU’s in 2015 for a
total of 6,573 passings.
Network upgrade project – Node Split Project, successfully exceeded Q1 and Q2 goals and on track to
repeat for the remaining quarters. Completed a total of 27 upgrades in Manhattan YTD.
Played a key role in the Central Park WIFI Installation. Activated 3 systems within the park under a
strict working environment and demanding time schedule from the NYC Parks Division.
Completed SCTE Fiber to the Home Boot Camp.

2. Level 3 (Formerly TW Telecom Inc.) – NY/NJ Metro Area
November 2013 – February -2015
Operations Manager – Facilities, Installation and Maintenance
 Responsible for a diverse operational team, 80% composed of Local 3 Union Technicians
 Well versed in the “Collective Bargaining Agreement” for Local 3
 Manage day to day install and maintenance workload – Including CPE installs, Ethernet Node Inserts,
Network and Customer Troubles.
 Responsible for obtaining an install sales quota of $55,000 per month and maintaining more than
$2,000,000 in MRR.
 Led weekly project meetings to update the Sales Management Team of monthly revenue generation
and coordination amongst staff
 Project managed On Net orders from order entry to NDD. Set FOC dates for new builds and laterals
 Managed deployment of a 9 node install for NY/NJ market expansion. Responsible for on time
delivery of our Dark Fiber and Installation of DWDM and 10G Metro Ethernet Gear.
 Oversee 5 Central Offices, including network growth and maintenance. Critical Systems, AC/DC
Power Plants, ATS, Generator and Fire Suppression.
 Responsible for 180 On Net Buildings and over 400 route miles of fiber, including new activations and
maintenance activities.
 Project management of OSP/ISP construction for new builds and laterals.
Key Achievements:
Assisted sales team in exceeding over 100% of their sales target in 2014.
Reduced overtime by 56% in 2014, a savings of $90,000 from the previous year.
Improved culture by increasing communications, setting clear direction and keeping individual
accountability high.
Conducted more frequent team meetings and hosted team building events.
Enforce standards and made procedure adjustments to meet team goals.
On boarded high skilled contractors that fit our business needs to assist with the market expansion
project and day to day operation.
Actively pursuing the process to secure Right of Way in NJ and NY expansion areas.
Multiple resources available to hire high qualified individuals that possess company core values.
XO Communications Inc. – NY/NJ/PA Metro Area
2003 – November 2013
Operations Manager – Facilities, Installation and Maintenance
 Direct & Manage Operations of 10 central office’s equating over 200,000 sq ft equipped with:
 Multi-Terabit Network that delivers industry leading IP and Network Solutions
 80,000 sq. ft. of colocation.
 20,000 AMPs of continuous power
 200,000 tons of continuous cooling
 4500kVa of standby uninterruptible power
 Responsible for all critical systems assuring preventative maintenance and testing is completed on a
regular basis.
 Implemented disaster recovery policies and procedures for the sites, initiated drills to exercise the
plans.

3.  Manage the workload for 25 field and central office technicians
 Assist Engineering with network and data center design.
 Manage network and customer premise installs, trouble ticket workload and inventory; consisting of
OSP, ISP, Long Haul, Metro, DWDM, Ethernet 10G – 100G, MPLS, DIA, VOIP, SIP and Hosted PBX.
 Meet customer due dates on installs and SLA on repair/service calls.
 On call 24X7 in order to respond to network and customer outages.
 Responsible for build out and maintenance of colocation. Host data center tours; ensuring customer
satisfaction throughout the duration of the agreement.
 Handle administrative functions including daily and weekly reports, time reporting, attendance,
inventory, budget input, hiring skilled personnel, while ensuring staff compliance with company
policies and procedures.
 Responsible for a fleet of 30 vehicles including monitoring, maintenance and monthly inspections.
Key Achievements:
Assisted sales close the following TM’s:
Facebook – collocation 165 Halsey St 3 Year Term $540,000
Google – collocation 165 Halsey St 3 Year Term $108,000
A&P – 310 site MPLS Network NY/NJ/PA/DE/CT 3 Year Term $4.1 Million
Introduced alternate energy provider resulting in 18% per kw reduction on utilities averaging a total
of $72,000 per year per location
Reduced repeat dispatches to the customer premise on turn up by 30% in 2012 resulting in $90k
savings in labor costs.
Reduced overtime 75% by creating 2nd
and 3rd
shifts in the Philadelphia Market. Average overtime
was 3.2% per month in 2012.
Implemented a process requiring contractors to supply materials for installs. This resulted in a 20%
savings and reduced the Operating budget 20% by decreasing the amount of consumable items
purchased for installs.
Allegiance Telecommunications Inc - Secaucus, NJ
2001 - 2003
Field Operations Manager
 Managed a staff of 10 Field Technicians.
 Assumed role of Acting Operations Manager when operations manager was on leave.
 Provided 1st level of technical support and guidance to technicians.
 Managed the MFN fiber installation project, coordinating all OSP and ISP operations connecting the
switch to 16 colocations
 Installed and turned up a 5 ring/18 Node (Fujitsu Flash 2400) fiber optic network.
 Troubleshoot and correct customer equipment problems.
 Responsible for managing customer relationships
 Managed a fleet of 10 Vehicles. Assuring proper maintenance, bi-weekly inspections, and monthly
vehicle reports.
Key Achievements:
Cross trained technicians on XO and legacy Allegiance network and customer premise equipment.
Played key management role in the installation and turn-up of 40 Verizon collocations
Winner of All Star Allegiance Award, Customer Bill Of Rights Employee Award (May 2002)
Allegiance Telecommunications Inc - Secaucus, NJ
2000 – 2001
Network Engineer III
 Lead Field Tech
 Responsible for training all new hires.
 Test and turn up of colocations.
 Troubleshooting and installation of optical circuits from OC192’s – OC 3’s, DS3- DS0 and HDSL
circuitry.
 Provisioned, installed and maintained channel banks/routers (Cisco, Adtran, Nortel, Lucent and
Carrier Access) at customer premises.
Key Achievements:
Integral part of the turn-up for the New Jersey Network.
Promoted within 8 months to field operations management role due to superior job performance.

4. MCI WorldCom - Newark, NJ 1996 – 2000
Network Implementation Tech II 1999-2000
Network Engineer II, New York City 1998-1999
Installation Technician I, New York City 1996-1998
Network Implementation Technician II (November 1999 – March 2000)
 Installed/maintained Nortel and Fujitsu FLM 2400/600/150 Sonet Multiplexers.
 Installed point to point OC-48 systems to customer premises.
 Terminating, scoping, and testing fiber optic cable.
 Installation of Avanex Dense Wave Division and Wave Division Multiplexers.
 Proficient in grooming Sonet Networks for optimal use of bandwidth.
Field Engineer II, New York City (July 1998 – November 1999)
 Installation, provisioning, and maintaining customer CSU/DSU’s, routers, channel banks,
multiplexers,DS3-DS0 circuits, and unbundled loops.
Installation Technician I, New York City (September 1996 – July 1998)
 Installation technician at MCI’s uptown and downtown switch terminals.
 Responsible for the testing and acceptance of DS3, DS1, and DS0 circuits from various Telco carriers.
 Tested and turn up of private line, point to point, and framed relay circuits.
 Installed various routers and multiplexers for colocation customers.
DESCRIPTION
Business Development
Proven ability to manage, interact & communicate effectively -with all levels of
management & primaries- throughout project a specifically during a crisis.
Consistent execution of business plans consistent with projections & timelines
forecasted at project kick-off. Versed in strategy development, business case
analysis & financial analysis. Familiar with ISO certifications & ITU-T standards
Customer Service
Develop & foster strong relationships with internal staff/ clients/ vendors &
investors. Well versed in speaking with & comforting all of the above both pre and
post business activities. Experienced with diffusing & resolving issues prior to
dispute
Carrier/ Enterprise
Networking
Knowledge of outside plant construction and right of way procedures/ policies in NJ,
carrier hotels, fiber optic splice design, optical networking, Ehthernet, DWDM,
SONET, MPLS. Vendors- Cisco, MRV, Adtran, Ciena, NetTest, Sunrise JDSU and
EXFO.
IT Tools/
Applications/
Middleware
OSP Insight, MS Office, Visio, MS Project, Sales Force, V8I, Remedy, TBS, Swift
EDUCATION
DeVry University - North Brunswick, NJ May 1997
Telecommunications Management
REFERENCES – Available Upon Request