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Direct mail, digital
and social media.
The Old Sales Funnel
1898
                                MANY

       Leads: Awareness
                                       Above the line
   Visitors: Consideration

       Prospects: Purchase             Below the line
           Customers: Loyalty




                                FEW
Customer Journeys:
Digital moves direct to the high table of marketing.

              Trigger events


                                                   Research




   Share




           Usage
                               Shop and purchase
The only media space
   no 21st XX
            century
 marketing plan can
 succeed without …
Digital and direct.
Direct is not a medium.
It’s a marketing discipline.
It was pioneered back in 1967.
It generated £205 billion in sales in 2010.
And it has bucked the advertising decline
with spend rising as we head into 2012.*
* IPA Bellwether Report, October 2011
Back to those 20th century textbooks …
What differentiates direct as a discipline?
1.   Can be deployed using any medium
2.   Timed to target the highest propensity to respond
3.   Addresses the customer directly
4.   Contains a personalised message
5.   Conveys a call to action
6.   Drives to a response channel
7.   Is trackable and measurable
8.   Can be developed longitudinally
      to deliver lifetime value
Digital is not a medium.
It’s a revolution.
It’s an era.
It’s a philosophy.
It’s a technological shift.
It’s a lifestyle.
It’s a social organising principle.
It’s a way of conducting business.
It’s a new way to create value
in the 21st century.
Digital gives direct
exponential power
to change behaviour
in a social era.
Here’s how …
C21st direct #1:
With 50 years’ experience in driving
two-way dialogue, direct can give you
the power to talk not just ‘one to one’
but ‘one to one to the world’.
C21st direct #2:
Direct conversations mean you can
create brand campaigns that tap into
a customers’ higher purpose
and deliver something of real value.
C21st direct #3:
With the proliferation of media, you can
invite customers to directly participate
wherever they’re most comfortable:
online, offline and/or in
the real world.
C21st direct #4:
Now that you can talk directly to your
customers in real-time, your
brand can be there when it’s most
useful or entertaining – and its
content and value can adapt as their
lives, needs, even moods, change.
C21st direct #5:
As people become empowered,
you can invite them to participate
directly in co-creating
experiences, communications,
even products and services, so that
your brand becomes their brand.
C21st direct #6:
By identifying, empowering and
rewarding social influencers, you
can help to build self-directed brand
communities to future-proof
your clients’ business.
C21st direct #7:
Intimacy. Memorable moments.
Personalisation and value.
Direct then …    Direct now …
Engagement       Participating

Directing        Connecting

Channels         Experiences

Messages         Content

Big promises     Intimate gestures

Explaining       Discovering

Markets          Communities

Business value   Business and social value
Online business
                       Need                                          Need
           Encourage prospects to switch or           Create or deepen relationship and
                  increase loyalty                    identify stage of purchase journey

                         Social
                      Awareness
                                                                       Social
                  Identify influencers
                                                               Deepen relationship
             Engagement and conversation
                                                        Identify stage of purchase journey
                          DM
                                                                      DM
                   Stimulate debate
                                                          Create tangible nudges along
               Surprise and reward loyal
                                                             the purchase journey
                customers to stimulate
              advocacy and conversations
 Impulse                                                                                     Planned
Purchase                                                                                     Purchase

                        Social                                        Social
                     Capture data                              Identify and engage
                                                               high value prospects
                            DM
                Drive trial and engender                               DM
                 buying habits through                         121 and 1tofew using
                 coupons and sampling                         DM to prompt for action




                                           Offline business
Online business
                       Need                                          Need
           Encourage prospects to switch or           Create or deepen relationship and
                  increase loyalty                    identify stage of purchase journey

                         Social
                      Awareness
                                                                       Social
                  Identify influencers
                                                               Deepen relationship
             Engagement and conversation
                                                        Identify stage of purchase journey
                          DM
                                                                      DM
                   Stimulate debate
                                                          Create tangible nudges along
               Surprise and reward loyal
                                                             the purchase journey
                customers to stimulate
              advocacy and conversations
 Impulse                                                                                     Planned
Purchase                                                                                     Purchase

                        Social                                        Social
                     Capture data                              Identify and engage
                                                               high value prospects
                            DM
                Drive trial and engender                               DM
                 buying habits through                         121 and 1tofew using
                 coupons and sampling                         DM to prompt for action




                                           Offline business
Online business
                       Need                                          Need
           Encourage prospects to switch or           Create or deepen relationship and
                  increase loyalty                    identify stage of purchase journey

                         Social
                      Awareness
                                                                       Social
                  Identify influencers
                                                               Deepen relationship
             Engagement and conversation
                                                        Identify stage of purchase journey
                          DM
                                                                      DM
                   Stimulate debate
                                                          Create tangible nudges along
               Surprise and reward loyal
                                                             the purchase journey
                customers to stimulate
              advocacy and conversations
 Impulse                                                                                     Planned
Purchase                                                                                     Purchase

                        Social                                        Social
                     Capture data                              Identify and engage
                                                               high value prospects
                            DM
                Drive trial and engender                               DM
                 buying habits through                         121 and 1tofew using
                 coupons and sampling                         DM to prompt for action




                                           Offline business
Online business
                       Need                                          Need
           Encourage prospects to switch or           Create or deepen relationship and
                  increase loyalty                    identify stage of purchase journey

                         Social
                      Awareness
                                                                       Social
                  Identify influencers
                                                               Deepen relationship
             Engagement and conversation
                                                        Identify stage of purchase journey
                          DM
                                                                      DM
                   Stimulate debate
                                                          Create tangible nudges along
               Surprise and reward loyal
                                                             the purchase journey
                customers to stimulate
              advocacy and conversations
 Impulse                                                                                     Planned
Purchase                                                                                     Purchase

                        Social                                       Social
                     Capture data                             Identify and engage
                                                              high value prospects
                            DM
                Drive trial and engender                              DM
                 buying habits through                        121 and 1tofew using
                 coupons and sampling                         DM to prompt action




                                           Offline business
Online business
                       Need                                          Need
           Encourage prospects to switch or           Create or deepen relationship and
                  increase loyalty                    identify stage of purchase journey

                         Social
                      Awareness
                                                                       Social
                  Identify influencers
                                                               Deepen relationship
             Engagement and conversation
                                                        Identify stage of purchase journey
                          DM
                                                                      DM
                   Stimulate debate
                                                          Create tangible nudges along
               Surprise and reward loyal
                                                             the purchase journey
                customers to stimulate
              advocacy and conversations
 Impulse                                                                                     Planned
Purchase                                                                                     Purchase

                        Social                                        Social
                     Capture data                              Identify and engage
                                                               high value prospects
                            DM
                Drive trial and engender                               DM
                 buying habits through                         121 and 1tofew using
                 coupons and sampling                         DM to prompt for action




                                           Offline business
Challenges to making the work
Planning. Planning. Planning.

Business case.
Framework.
Timeline.
Eco system.
Dramatisation.
Plan to use direct if you plan on doing this:



                      Making brands more
                       valuable to people




       Share




                        Making people more
                         valuable to brands
Thank you.

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  • 1. Direct mail, digital and social media.
  • 2. The Old Sales Funnel 1898 MANY Leads: Awareness Above the line Visitors: Consideration Prospects: Purchase Below the line Customers: Loyalty FEW
  • 3. Customer Journeys: Digital moves direct to the high table of marketing. Trigger events Research Share Usage Shop and purchase
  • 4. The only media space no 21st XX century marketing plan can succeed without …
  • 6. Direct is not a medium. It’s a marketing discipline. It was pioneered back in 1967. It generated £205 billion in sales in 2010. And it has bucked the advertising decline with spend rising as we head into 2012.* * IPA Bellwether Report, October 2011
  • 7. Back to those 20th century textbooks … What differentiates direct as a discipline? 1. Can be deployed using any medium 2. Timed to target the highest propensity to respond 3. Addresses the customer directly 4. Contains a personalised message 5. Conveys a call to action 6. Drives to a response channel 7. Is trackable and measurable 8. Can be developed longitudinally to deliver lifetime value
  • 8. Digital is not a medium. It’s a revolution. It’s an era. It’s a philosophy. It’s a technological shift. It’s a lifestyle. It’s a social organising principle. It’s a way of conducting business. It’s a new way to create value in the 21st century.
  • 9. Digital gives direct exponential power to change behaviour in a social era. Here’s how …
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  • 11. C21st direct #1: With 50 years’ experience in driving two-way dialogue, direct can give you the power to talk not just ‘one to one’ but ‘one to one to the world’.
  • 12. C21st direct #2: Direct conversations mean you can create brand campaigns that tap into a customers’ higher purpose and deliver something of real value.
  • 13. C21st direct #3: With the proliferation of media, you can invite customers to directly participate wherever they’re most comfortable: online, offline and/or in the real world.
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  • 15. C21st direct #4: Now that you can talk directly to your customers in real-time, your brand can be there when it’s most useful or entertaining – and its content and value can adapt as their lives, needs, even moods, change.
  • 16. C21st direct #5: As people become empowered, you can invite them to participate directly in co-creating experiences, communications, even products and services, so that your brand becomes their brand.
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  • 18. C21st direct #6: By identifying, empowering and rewarding social influencers, you can help to build self-directed brand communities to future-proof your clients’ business.
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  • 20. C21st direct #7: Intimacy. Memorable moments. Personalisation and value.
  • 21. Direct then … Direct now … Engagement Participating Directing Connecting Channels Experiences Messages Content Big promises Intimate gestures Explaining Discovering Markets Communities Business value Business and social value
  • 22. Online business Need Need Encourage prospects to switch or Create or deepen relationship and increase loyalty identify stage of purchase journey Social Awareness Social Identify influencers Deepen relationship Engagement and conversation Identify stage of purchase journey DM DM Stimulate debate Create tangible nudges along Surprise and reward loyal the purchase journey customers to stimulate advocacy and conversations Impulse Planned Purchase Purchase Social Social Capture data Identify and engage high value prospects DM Drive trial and engender DM buying habits through 121 and 1tofew using coupons and sampling DM to prompt for action Offline business
  • 23. Online business Need Need Encourage prospects to switch or Create or deepen relationship and increase loyalty identify stage of purchase journey Social Awareness Social Identify influencers Deepen relationship Engagement and conversation Identify stage of purchase journey DM DM Stimulate debate Create tangible nudges along Surprise and reward loyal the purchase journey customers to stimulate advocacy and conversations Impulse Planned Purchase Purchase Social Social Capture data Identify and engage high value prospects DM Drive trial and engender DM buying habits through 121 and 1tofew using coupons and sampling DM to prompt for action Offline business
  • 24. Online business Need Need Encourage prospects to switch or Create or deepen relationship and increase loyalty identify stage of purchase journey Social Awareness Social Identify influencers Deepen relationship Engagement and conversation Identify stage of purchase journey DM DM Stimulate debate Create tangible nudges along Surprise and reward loyal the purchase journey customers to stimulate advocacy and conversations Impulse Planned Purchase Purchase Social Social Capture data Identify and engage high value prospects DM Drive trial and engender DM buying habits through 121 and 1tofew using coupons and sampling DM to prompt for action Offline business
  • 25. Online business Need Need Encourage prospects to switch or Create or deepen relationship and increase loyalty identify stage of purchase journey Social Awareness Social Identify influencers Deepen relationship Engagement and conversation Identify stage of purchase journey DM DM Stimulate debate Create tangible nudges along Surprise and reward loyal the purchase journey customers to stimulate advocacy and conversations Impulse Planned Purchase Purchase Social Social Capture data Identify and engage high value prospects DM Drive trial and engender DM buying habits through 121 and 1tofew using coupons and sampling DM to prompt action Offline business
  • 26. Online business Need Need Encourage prospects to switch or Create or deepen relationship and increase loyalty identify stage of purchase journey Social Awareness Social Identify influencers Deepen relationship Engagement and conversation Identify stage of purchase journey DM DM Stimulate debate Create tangible nudges along Surprise and reward loyal the purchase journey customers to stimulate advocacy and conversations Impulse Planned Purchase Purchase Social Social Capture data Identify and engage high value prospects DM Drive trial and engender DM buying habits through 121 and 1tofew using coupons and sampling DM to prompt for action Offline business
  • 27. Challenges to making the work Planning. Planning. Planning. Business case. Framework. Timeline. Eco system. Dramatisation.
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  • 32. Plan to use direct if you plan on doing this: Making brands more valuable to people Share Making people more valuable to brands