1. Dawn L. Hayes
3020 Silver Springs Lane Richardson, Texas 75082  (972) 839-0478  dlh3020@gmail.com
Summary of Qualifications
Senior Manager with 18 years in the automotive industry and 7 years in the hospitality industry, including
owning a restaurant. I hope to find a home in an established company where I can apply my skillset and learn
something new. Self-taught entrepreneur with a proven track record of managing teams and projects.
Recognized leader with an ability to communicate vision and promote consensus of common goals. Earned
reputation for driving results through leadership, cooperation, motivation, and persistence. Core competencies
include:
 Self-Taught Entrepreneur skills
 Proven Management skills
 Project Management
 New System Implementations
 Strong problem solving skills
 Result oriented self-starter
 Organization and restructure
 Strong written and oral communication skills
 Budgeting, Analysis, Reporting
 Training Development and Implementation
Training
Project Management
 Certified in 2004 by the Project Management Institute as a Project Management Professional
 PMI Tricks of the Trade for Project Management
 SMU - Project Management Practical Tools for Managing Resources Effectively
Software and Programming
 SAS 8.0 Programming Essentials
 Crystal 7.0 Programming Essentials
 SMU – Microsoft Visual Basic and Access programming classes – Phase I of II of the MCSD.
Recognition
 2014 Altrusa Richardson Small Business Woman of the Year
 2006 CitiFinancial President's Club Winner, Business Impact
 2005 CitiFinancial Chairman’s Forum Winner, Business Impact
 2004 CitiFinancial Chairman’s Forum Winner, Business Impact
 2002 Auto One Acceptance Circle of Excellence Winner
Project Accomplishments
Represented Originations Direct and Indirect Lending, Loan Servicing, Accounting, and Risk Management
 Functional Operations Lead for the new Originations System project. System selected by Corporate
Executives is a toolset requiring the auto division to complete an 80% system build. My responsibilities are
to ensure all business requirements are identified and implemented, and business revenue and efficiency
goals are met.
 Led the organization in the selection of a front end originations system following the Request for Proposal
(RFP) and Capital Expenditure due diligence processes.
 Led the Originations Business Unit in the conversion of Auto One to the CitiFinancial Auto systems within a
5 month timeframe with no reported issues
 Led several projects that provided the connectivity to key partners, such as Carmax, Chrysler, and Citi
partners
 Led various originations projects that impact web design, loan package origination, business process
enhancements, new products, and new business partners, resulting in new business channels and improved
business processes
 Represented the Business Unit for the DealerTrack implementation, a web based product through which auto
dealers submit applications to lenders electronically
 Implemented a Pricing Matrix for the Credit Operations continuous point pricing strategy

2.  Key team member in two major acquisition/conversions in 2000, a total portfolio increase of $700,000,000.
 Created and implemented the General Ledger Interface from the servicing system to the general ledger,
improving the accuracy and timing of general ledger activities
 Integration and conversion of 3 portfolio acquisitions into the Auto One business environment in 1998-99
 Created a sub-ledger for reconciliation of loss and repossession related General Ledger accounts, improving
accuracy and timing of loss reporting
 Develop and implement training programs to assist business channels in implementing new business
initiatives, processes, and technology
Employment
MARCUS CAFÉ, INC
President - Owner, 03-11 – 01-16
 Increased annual revenue from $480,000 to $1,200,000
 Working owner involved in everyday operations
 Most significant accomplishment was learning to appreciate what is special about almost every person that
walked into Marcus Café
 This job taught me what it’s like to be a key part of a community and how to be a better person
MARCUS CAFÉ, INC
General Manager, 4-09 – 03-11
 Managed everyday restaurant operations including:
Hiring, Scheduling & Training of Front End Staff
Accounting & Back Office
Vendor Management
Customer Relations
Learning processes & rules for TABC, Tx State Comptroller & Health Department
Menu Management
SILVER FOX STEAK HOUSE
Host, 10-08 – 04-09
TRIAD FINANCIAL CORPORATION
Sr Manager, Project Management, 06-07 to 09-08
 Created a Project Office for the Originations Department
 Introduced basic project management process to bring organization and consistency into the originations
Project Office
 Act as Liaison between Senior Executives, Business Management, and Technology Development Team
 Manage multiple projects to enhance originations business processes, business initiatives, and technology
projects
 Improved the management reporting deck for weekly and monthly board meetings
 Managed the Originations System project, which was ultimately cancelled because the system was not
adequate to perform at the volume levels required by our size company
 Managed the Custom Scorecard project, bringing together Risk Management and development teams for
both our direct and indirect lines of business
 Acted as vendor manager for CMSI, DealerTrack and RouteOne

3. CITIFINANCIAL AUTO AUTO ONE ACCEPTANCE CORPORATION
Sr Project Manager, 11-03 to 05-07 Project Manager, 8-98 to 11-03
 Act as Liaison between Senior Executives, Business Management, and Technology Development Team
 Manage multiple projects to enhance originations business processes, business initiatives, and technology
projects
 Research new technology applications and determine feasibility for implementation into the organization
 Projects have been managed utilizing the Systems Life Cycle process, including project budgets; project
boundary statements, impact statements and scope statements; business requirements; product design and
development; report layout; test plans and test scripts; User Acceptance Testing; training; and
implementation plans.
Recovery and Customer Service Manager, 2-96 to 8-98
Responsibilities include management of four departments consisting of 45 associates and 3 Supervisors:
 Recovery Department (re-marketing of all repossessions)
Increased sales proceeds by 8%
Reduced number of days to sell units by 15 days
Created automated process that saved over $100,000 annual FTE expense
Maintained inventory under 250 units on a 75,000 loan portfolio
Created an incentive program for Recovery personnel
 Bankruptcy Department (Chapter 7 & 13 bankruptcy cases)
Increased workflow efficiency by 50%
Reduced Legal Expense by 25%
 Title Department (ensures Auto One receives title on all boarded loans)
 Customer Service Department (all servicing issues related to loans less than 10 days delinquent)
Installed Customer Call Center
Increased staff by 50% to service a $100 million portfolio
Reduced abandonment rate by 40%
Created a training program to accommodate new phone system
Created an incentive program for Customer Service Representatives
Branch Committee Member, 6-95 to 2-96
One of four members responsible for the restructure of the Operations Department which integrated dedicated
teams into what was a rotation work flow environment.
DSR Supervisor, 12-94 to 2-96
Responsible for the Supervision of the Dealer Service Representatives, a department that provided service and
support to the dealership client base as well as the outside sales force and acted as a liaison between Sales &
Marketing and Operations (Underwriting and Funding).
Assistant to the Vice President of Sales & Marketing, 7-92 to 12-94
Provided support for all administration duties including all confidential information, correspondence, support to
outside sales force, dealer promotions, expenses, payroll, etc.
W.O. BANKSTON LINCOLN MERCURY SAAB 7-89 to 7-92
Provided support in most areas of the dealership, such as Cashier, Rental Cars, Service Desk, Warranty, Parts
Inventory, Finance Assistant, Title Department, Accounts Payable.