Organizations have shifted their thinking from solving customer problems to improving customer experience by leveraging a plethora of the latest technologies at their disposal. What are the challenges faced by organizations moving from being business-driven to being technology-driven? How does an organization achieve this shift when there are multiple business silos driven by their own agendas? Cloud, big data, mobile, and Internet of Things technologies are changing the technical landscape and having an impact on the way business is done. This session provides a multidimensional perspective on how to move an organization from business-driven to technology-driven. It also presents two customer case studies.

1. Transforming Business-Driven to Technology-Driven
Organizations
Java One
- Davinder Kohli
- David Greenfield

2. Agenda
• What is business driven?
• What is technology collaboration driven?
• Goals of technology driven partnership
• Transitioning
• Case Studies
• Leveraging recent technical innovations
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

3. Business driven organizations
Leadership/Steering Committee
• Products and services
• Based on proven demand
• Capability or/and capacity
• Process
• Business defines the goals and
the roadmap
• Waterfall development cycles
• Organization
• Silos
• Technology waits for business
Business Goals / Roadmap
Sub
Goal
Marketing
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved
Sub
Goal
HR
Sub
Goal
Finance
Sub
Goal
Data
Warehouse
Sub
Goal
Reporting
Sub
Goal
Security
Sub Goal
Shared Services
Information Technology
Organization

4. Technology driven business partnership
Leadership/Steering Committee
Sub
Goal
Marketing
Sub Goal
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved
Sub
Goal
HR
Sub
Goal
Finance
Sub Goal
Information Technology
Organization
• Products and services
• Partnership defines goals
• Partnership defines the roadmap
• Process
• Agile
• Immediate feedback
• Organization
• Integrated with business
• Plugged in to Business Goals
Business Goals
Integrated Roadmap
Team
1
Team
2
Team
3
Team
4
Data
Warehouse
Reporting
Sub Goal
Security

5. Transitioning to the “Magic Quadrant”
Market/Customer Expectation
Technical Innovation
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved
. GOAL
• Balancing technical innovation
and market expectation
• Bolder & out-of-box thinking
• Early client feedback
• Polarized towards common goal

6. How would you build a city?
• Services
• Governance
• Aesthetics
• Quality
• Timeline
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

7. Goals of technology-business partnership
• Improve customer experience
• Quality
• Transparency
• Simplify
• Internal processes
• Software
• Tiers of triaging
• Collaborate
• Set expectations
• Common goal
• Measure
• Retrospectives
• Quality dashboards
• Defect count
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

8. Setting foundation for transformation
Define roadmap
business & technology architects
Stakeholder buy-in
“Core” team
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved
Plugged-in at all times
Technology & business paired organization

9. Ingredients
Process
Organization
Problem
Solving
Technology driven business
partnership
8
Business driven
Technology
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

10. Organization Transformation
• “Core” team
• Representation in steering committee
• Vision articulation
• Stated, agreed upon, measured
• Lean organization
• Reduce unwanted tiers
• Clear definition of responsibilities
• Eliminate barriers of information sharing
• Transparency
• Progress
• Decision making
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

11. Process Transformation
• Partnership creates strategy
• Partnership creates goals
• Partnership builds solutions
• Partnership monitors and self-improves
• Partnership communicates
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

12. Case Study I – Technology Vs. Business driven
• Change business process to add new customers
• Add new online features
• Reduce system down-time
Business Driven without
Technology partnership
Technology-Business
Partnership Driven
• Impact analysis in a vacuum
• No survey of existing assets
• No understanding of
technical landscape
• Bought disparate system to
deliver new features
• Long delivery cycle with
large number of features
• Purchased new hardware
• Collaborative impact analysis
• Enhanced existing web
pages
• Added mobile channel
• Incremental delivery, small
number of features
• Get client feedback
• Leveraged virtualization,
decommissioned old services
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

13. Entrepreneurial Approach
Think startup!
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

14. Steering Technology through Transition
• Aligning vulnerabilities with
business priorities
• Adoption - widely known
technology/ecosystem
• Communication Channels
• Change Management
• Capacity
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

15. Case Study II – Technology Transition
• Reduce System Complexity
• Reduce Tech Portfolio
• Address Emerging Business Concerns
Before After
• Heterogeneous tech
portfolio
• Data duplication
• Disparate data stores
• Long development cycles
• Unified platform chosen
• Open source code
enterprise-wide
• Distributed data store
• Agile development cycle
introduced
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

16. Technology driven internal improvements
• Automated project generation
• Enforced standardization
• Quality control
• Agile/Scrum process
• Monitoring
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

17. Mobile driven business
• Reaching customers anywhere
• New enterprise strategies
• Cloud access
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

18. Big Data driven business
• Sector growing exponentially
• Market opportunities
• Operational improvement
opportunities
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

19. IOT driven business
• More “things” connected to
the internet than people
• Relatively new
• Feeds Big Data
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

20. Cloud driven business
• Cloud strategy
• Private/public clouds
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

21. What’s next to lead?
▪ Everything as a service
▪ Energy Management
▪ Managing Big Data
▪ Biometric security
▪ Autonomic computing
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

22. Summary
▪ Innovation
▪ Transition
▪ Organization
▪ Process
▪ Technology
▪ Attitude
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved

23. Q&A
10/5/2014 Copyright © 2014 STA Group, LLC. All Rights Reserved