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Becoming Design Activists
A new vision for UX Design in South Africa
David du Plessis
Digital McKinsey November 2016
Hi, I’m David du Plessis
UX Designer
TODAY
The New Opportunity
The New Curriculum
The Design Activist
WHAT IS THE ESSENCE
OF UX DESIGN?
Empathy
The ability to understand and share the feelings of another.
Sympathy
Feelings of pity and sorrow for someone else's misfortune.
Confusion = Blind Spot
Failure of empathy
Hard work
Advertisers not
interested
Call us in case
of breakdown
If it ain’t broke…
There are major blind spots, and the design 

professions and design education systems
need to develop other sensibilities,
frameworks, skills, and technologies for
designers and design practice that includes
not only social or community engagement
but also better understanding and relations.
“
Justin Moore
There are major blind spots, and the design 

professions and design education systems
need to develop other sensibilities,
frameworks, skills, and technologies for
designers and design practice that includes
not only social or community engagement
but also better understanding and relations.
“
Justin Moore
Manifestations of blind spots
Unequal Scenes - Johnny Miller
What is the future of UX?
There are more designers in our industry
than ever, but what have we really
achieved? Is the world, or even our
industry, any better for all our efforts?
Scott Berkun
“
Decline of craft skills
The Rise of Wicked Problems
80%
Business
20%
Population
Make change
happen here,
but how?
Approaching wicked problems
1. Use evidence and reasoning to make a difference
2. Incremental and rapid iterations
3. Biomimicry
This all sounds familiar right?
Effective altruism
… many ways of making a difference achieve little,
but that, by targeting our efforts on the most
effective causes, we each have an enormous power
to make the world a better place.
William MacAskill
“
1. Evidence and reasoning to make a difference
Effective altruism
How can I make the biggest difference I can using
evidence and careful reasoning to try and find an
answer.
“Because we don’t get useful feedback when we try
to help others, we often don’t get a meaningful sense
of whether we’re really making a difference.”
William MacAskill
Effective altruism
2. rapid and incremental iterations
rapid & incremental change
evidence, reasoning
step change
planning fallacy
over
How do we build a new world with
empathy at the core?
3. Biomimicry
Create the right conditions and change will come
Affordable private-school-quality eduction
Affordable healthcare for the 80%
Urban Think Tank - rapid and incremental upgrade
Wicked problems affect all of us
TODAY
The New Opportunity
The New Curriculum
The Design Activist
UX
Product Design
User Centred
Design
Service Design
Design Thinking
Agile
Lean Startup
Social
Innovation
Lean
Manufacturing
Interaction
design
Management
Consulting
Customer
Centricity
Experience
Design
Biomimicry
UX
Product Design
User Centred
Design
Service Design
Design Thinking
Agile
Lean Startup
Social
Innovation
Lean
Manufacturing
Interaction
design
Management
Consulting
Customer
Centricity
Experience
Design
Biomimicry
Design Thinking
Lean Startup Social Innovation
Empathy
Principles
Empathy
Design Thinking Lean Startup Social Innovation
Take Action Experiment Do Most Good
Business skills
Design becomes a meta-skill
TODAY
The New Opportunity
The New Curriculum
The Design Activist
No one is in charge
Learn from the activists
Literate in the holistic principles of design
The Design Activist
Energy and idealism of an activist
The smart thinking of an entrepreneur
Features Value
Help people make progress improving their lives.
The Design Activist
Teacher
Help society understand the purpose of design.
Doer
Functionality
Emotion Social
Good design
Champion the emotional and social dimensions of design
Design activism in action
As a society our future capacity for
innovation depends on having many
more people literate in the holistic
principles of design thinking just as our
technological prowess depends on
having high levels of literacy in math and
science.
Tim Brown
“
Failing that, our attempts at
progress will be marginal at best.
Are you up for
the challenge?
Thanks!
david_du_plessis@mckinsey.com
http://innovationedge.org.za/11-news/310-creating-an-enabling-ecosystem-for-social-innovation-in-south-
africa.html
http://dsi.sva.edu/program/curriculum/
http://www.slideshare.net/andreplaut/ux-design-for-social-good
https://www.wickedproblems.com/4_participatory_design.php
https://www.amazon.co.uk/dp/B0081YT1V6/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1
http://www.slideshare.net/cserfa/design-activism
This confusion is not just a matter of semantics. In businesses, schools, offices, even newspapers,
design is often associated with the art department. That’s a fundamental misunderstanding of
the aim of design. When art and design are confused, the designers’ domain becomes limited to
style and appearance.
In truth, good designers are primarily problem solvers. They seek to understand the purpose,
audience, technical parameters, and strategic nuances of an assignment before reaching for their
Moleskine sketchpads or going to town in Photoshop.
We shape our tools, and
then our tools shape us.“
Marshall Mcluhan

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New Vision for ux in South Africa