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Customer engagement 5 vectors
1. 5 Vectors of
Customer Engagement
David Williams, Director Carpeo
www.linkedin.com/in/davidwilliamsh2x
24th May 2017, Newport
Download White Paper here:
https://app.tpointcloudplatform.com/CEP/tpointstudio/application/CARWEB
22. Smart Everything
EVEN TRADITIONAL BUSINESS LIKE BRITISH GAS ARE
GETTING IN ON THE ACT
HIVE IS CHANGING THE RELATIONSHIP CONSUMERS
ARE HAVING WITH ENERGY & THEIR HOMES
36. 5 Vectors of
Customer
Engagement
The tensions…
Efficiency
Complexity
Privacy
Automation
Cost
Basics
Effectiveness
Simplicity
Utility
Engagement
Value
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