Program delivery is not only a piece of our solution – it is a differentiator and an area where Aimia excels. Aimia combines industry expertise and quality people with the right mix of tools leading to positive results and flawless delivery, regardless of the solution… our clients even say so!

1. CERTIFIED PROFESSIONALS
PROVIDED BY AIMIA CHANNEL AND EMPLOYEE LOYALTY TEAM
POWERED BY THE RIGHT TOOLS
SUCCESSFUL PROGRAM
DELIVERY FOR EVERY SOLUTION
1
3
A. Client Satisfaction Index (CSI) 9.32
QUALITY PEOPLE
86%
B. Net Promoter Score (NPS)
A.
B.
Guided by Project Management Institute
(PMI) best practices
C.
Our core/flex team approach aligns to
clients’ needs.
C.
Certified program managers in Six Sigma
and ISO
i. Industry and/or program experience
ii. Project complexity
D.
FLAWLESS DELIVERY
iii. Timing
4
17 year average client tenure
OUR CLIENTS SAY SO…
The Aimia team is ultimate professionals.
We were very impressed with your
extraordinary patience, knowledge,
attention to detail, and ability to guide
the discussion in the right direction.
This was an enormous undertaking -
My experience with Aimia has always
been superior. A Customer first focus
and exceeding expectations has always
been delivered by Aimia.
– Automotive Client
I’m not sure anyone had any idea just how
complex this project was. We could not
have done this without you.
Transparent and open communication
– Pharmaceutical Client
2
OUR TOOLS
A Meeting and
Kickoff
E Reports –
Status
Timely Stakeholder Update
Meetings – live or virtual
weekly or as
needed basis
B Plan –
Project
F
Validation Process –
C Status Meetings –
Team
G Management
Change
D
Conference Reports –
I wanted to take a moment to express
my sincere thanks for all of your hard
work. You are all talented professionals
and it’s an honor to work with all of you.
– Financial Services Client
I can’t believe how much work you guys
get done in-between each of our meetings.
This is amazing.
H Process –
Escalation
timeline & deliverables
weekly with Aimia
and client
document key phone
calls and meetings
managing approvals
Process – PCN process for
documenting changes
– Automotive Client
The Aimia team is one of the most well-oiled
teams I have worked with in any position I have
held with this company or others. Your hard
work and dedication is extremely apparent. …
It is true dedication to the project and it is more
appreciated than I can ever put into words.
– Tire Manufacturer Client
handled quickly and
efficiently
FOR MORE INFORMATION, CONTACT SAMANTHA.DECKER@AIMIA.COM