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DAVID MOORE
Mobile: 0416 029 590
Email:david897@hotmail.com
Linkedin: http://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile
CAREER OVERVIEW
Twenty seven years in banking and supply chain with extensive customer contact, of which twenty
years were as a cash management analyst atmy previous placeof employment and also ata major
bank. In my previous roleat Lateral Knowledge Solutions I undertook a variety of responsibilities and
at the later stages of my employment there, I was being trained to assistwith the operational sideof
the business. When I was employed at Bank Of Melbourne I was involved in all aspects of ATM
management.
COMPUTER SKILLS
 PC literateunder Windows operatingsystems
 MicrosoftOffice
 MicrosoftOutlook
 Familiarity with the use of MicrosoftHelp Workshop
 Familiarity with the use of MicrosoftSQL Server
 Familiarity with the use of Visio Express
 Proprietary cash forecastingand reportingsoftware
 Developing software user manuals and operational guides
KEY STRENGTHS
 25 years customer serviceexperience
 Data analysis
 Focussed to providinga high standard of service and outcomes
 Attention to detail and accuracy
 Always meeting deadlines
 Followthings through from startto finish
 Ability to work unsupervised and work in a team environment
 Willingnessto learn new things
 Reliable
CAREER HISTORY
February 2015 –
Cash Processor
Toll Secure - A division of Toll Global Express, Tullamarine, Victoria
Toll provides cash in transit services;end to end ATM services including
cash supply,replenishmentand maintenance; delivery of change orders
and floats to businesses;note processingfor reliablenoteevaluation;coin
processingand supply;cash clearance,includingcollection of cash from
bank branches, parkingmeters, coin machines and vending machines.

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Key Responsibilities
Daily processingof clients cash:
 Pack and unpack ATM cash cassettes
 Pack and unpack bank branch bulk cash
 Pack and unpack largecash transfers
 Pack and unpack coin bags
 Customer depositverification
 Identify counterfeit and unfitnotes and coin
 Operate coin rollingmachine
 Operate cash processingmachine
- to process customer cash deposits
- to process bulk cash
- to separatefit and unfit bank notes
 Alert supervisorswhere a cash discrepancy islocated
 Data entry
 Verification of cash on hand and provideinformation for daily cash
balancingprocesses to ensure cash on hand is correctly recorded
 Liaisewith customers
 Provideinput to assistwith improvingefficiency of the Cash
Operations
 Complete appropriatetrainingto maintain or improveknowledge of
cash operations
 Undertake other duties as directed by Cash Room Supervisor or Cash
Room Manager
July 1999 – June 2014
Senior Cash Management Analyst
Lateral Knowledge Solutions P/L (LKS), Vermont, Victoria
LKS was a boutique ATM and branch cash management consultingand
outsourcingserviceprovider.
Towards the later stage of my employment I had been in a supervisory role
where I oversawthe cash forecastingof 900 ATMs and provided backup
supportto fellowteam members whilstI worked closely with the company
Director on projects and operational planning.
Key Responsibilities
 Manage and providework guidanceto Junior Analyst
 Oversee and assistcash forecastingof customer ATM networks
 Assistwith seasonal/eventdemand planning
 Demand trend analysis
 Cost optimisation analysisto determine leastcostserviceordering
strategies
 Liaisewith customers and security servicecompanies
 Maintenance of various databases
 Meeting monthly customer driven key performance targets
 Monthly performance metrics reports for customers in MicrosoftExcel
and Word
 Internal supportfor a suite of proprietary softwareused in the
inventory control of cash
 Develop and implement new operational processes and train
colleagues
 Create and maintain operations and help manuals

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 Assistwith testing internally developed software
 Project manage the implementation of new customers and other ad
hoc systems related projects
 Subject matter expert in data fileformat design, testing and
implementation
Key Achievements
 Project managed, tested and implemented new process to
accommodate a customer’s new ATM Switchingcomputer main frame
 Continual refinement of day to day operational processes to provide
improved servicedelivery outcomes to customers
 Accepted the responsibility of overseeing the day to day operations of
the business whilstthe Director was managingthe business side
 Modelled and implemented cost optimised orderingstrategies for
customers that derived significantannual costsavings
 Reduced holdingof unutilised cash in ATMs to very low levels
 Achieved high cash availability uptimefor the ATM network
 Consistently exceed monthly key performance targets
 Formed very closeworking relationship with customers
 Received customer endorsement for high level of serviceand
performance
May 1990 – Dec 1998
Performance Review Officer, Cash Management Analyst and
Reconciliation Officer
Bank of Melbourne (Westpac Bank), St Kilda and Port Melbourne, Victoria
Over the entire eight and a half years that I was employed by the Bank Of
Melbourne, I was a team member within the Electronic Banking
Department. The department’s responsibility was the management of the
Bank’s Automatic Teller Machine(ATM) network, ATM and EFTPOS
settlements and reconciliationsand theadministration of new ATM
installations. Electronic BankingDepartment worked closely alongsidethe
Bank’s IT department that administered the ATM network from the
technical perspective.
Within my time in the Electronic BankingDepartment, I undertook several
different roles as sorted in descending order below.
Performance Review Officer
Bank of Melbourne (Westpac Bank), St Kilda and Port Melbourne, Victoria
Key Responsibilities
 Monitor the performance of various serviceproviders/vendors
 Lead and minute monthly performance review meetings with various
serviceproviders/vendors
 Pointof contactfor difficultiesrelatingto serviceproviders/vendors
 Liaisewith internal bank departments
 Special projects. Eg: introduction of new interchange partners and
pre-delivery systems testing
 Backup support to fellow team members
 Backup support to the Supervisor in the Branch department (ordering
cash,processing damaged bank notes and reconciliation)

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Cash Management Analyst
Bank of Melbourne (Westpac Bank), St Kilda and Port Melbourne, Victoria
Key Responsibilities
 Forecastinventory (cash) for Automatic Teller Machines
 Seasonal/event demand planning
 Liaisewith serviceproviders/vendors
 Liaisewith branches,other departments and customers
 Daily reviewand analysisof performance reports
 Validateand payment of invoices
 Bank and draw cheques
 Special projects. Eg: introduction of cash forecastingsoftware
Reconciliation Officer
Bank of Melbourne (Westpac Bank), St Kilda and Port Melbourne, Victoria
Key Responsibilities
 ReconcileATM/EFTPOS transaction accounts
 Produce end of month reconciliations
 General ledger reconciliations
 Liaisewith interchange partners (other Banks)
 Liaisewith security services
 Maintain statistical records
 Customer inquiries and disputes
 Process entries to the general ledger
 Process entries to customer accounts
Key Achievements
 Expanded my knowledge and skill set and ultimately became the
representative of the department when liaisingwith service
providers/vendors in my later role
 Developed computer software user skills EG:MicrosoftExcel and
Word (Word Perfect)
 Developed into a resource back-up for most positions within the
department as well as in the department that forecastthe cash for the
Bank’s branch network
 Implemented new externally sourced software designed to forecast
inventory (cash) for Automatic Teller Machines
 Outstandingand Commendable performance reviews
Feb 1987 – Feb 1990 Reconciliation Officer
Funds Transfer Services Pty Ltd, Melbourne Victoria
Key Responsibilities
 Reconcileand settle transactionsbetween financial institutions
 Accounts receivable
 Debtors control
 Data Entry

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HOBBIES & INTERESTS
 Fishing
 Boating
 Gardening
 Fitness and strength training
REFERENCES
Scott Linhardt(Cash Room Manager atToll Secure)
MobilePhone - 0481 039 415
Choon Hin Saw (Director and Owner of Lateral Knowledge Solutions P/L)
MobilePhone - 0419 134 202
Kara Cook, Business Partner Representative at Suncorp Bank (LKS major
customer)
MobilePhone: 0409 208 110
OfficePhone – (07) 3835 5232
Richard Banks (ColleagueatLateral Knowledge Solutions P/L)
MobilePhone - 0412 053 469
David Moore
Mobile: 0416 029 590
Email: david897@hotmail.com