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9.5 Manage Team

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9.5 Manage Team

  1. 1. Manage Team
  2. 2. Coincides with PMBOK 9.5 Process Group and Knowledge Area Mapping Knowledge Areas Initiating Planning Process Group Executing Process Group Monitoring and Controlling Process Group Closing Process Group 4. Project Integration Management 4.1 Develop Project Charter 4.2 Develop Project Management Plan 4.3 Direct and Manage Project Work 4.4 Manage Project Knowledge 4.5 Monitor and Control Project Work 4.6 Perform Integrated Change Control 4.7 Close Project or Phase 5. Project Scope Management 5.1 Plan Scope Management 5.2 Collect Requirements 5.3 Define Scope 5.4 Create WBS 5.5 Validate Scope 5.6 Control Scope 6. Project Schedule Management 6.1 Plan Schedule Management 6.2 Define Activities 6.3 Sequence Activities 6.4 Estimate Activity Durations 6.5 Develop Schedule 6.6 Control Schedule 7. Project Cost Management 7.1 Plan Cost Management 7.2 Estimate Costs 7.3 Determine Budget 7.4 Control Costs 8. Project Quality Management 8.1 Plan Quality Management 8.2 Manage Quality 8.3 Control Quality 9. Project Resource Management 9.1 Plan Resource Management 9.2 Estimate Activity Resources 9.3 Acquire Resources 9.4 Develop Team 9.5 Manage Team 9.6 Control Resources 10. Project Communications Management 10.1 Plan Communications Management 10.2 Manage Communications 10.3 Monitor Communications 11. Project Risk Management 11.1 Plan Risk Management 11.2 Identify Risks 11.3 Perform Qualitative Risk Analysis 11.4 Perform Quantitative Risk Analysis 11.5 Plan Risk Responses 11.6 Implement Risk Responses 11.7 Monitor Risks 12. Project Procurement Management 12.1 Plan Procurement Management 12.2 Conduct Procurements 12.3 Control Procurements 13. Project Stakeholder Management 13.1 Identify Stakeholders 13.2 Plan Stakeholder Engagement 13.3 Manage Stakeholder Engagement 13.4 Monitor Stakeholder Engagement Manage Team
  3. 3. What is it? Manage Team is the process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance. Why? The key benefit of this process is that it influences team behaviour, manages conflict, and resolves issues. Manage Team Coincides with PMBOK 9.5
  4. 4. Manage Team Coincides with PMBOK 9.5 Inputs Tools & Techniques Outputs 1. Project management plan • Resource management plan 2. Project documents • Issue Log • Lessons learned register • Project team assignments • Team charter 3. Work performance reports 4. Team performance assessments 5. Enterprise environmental factors 6. Organizational process assets 1. Interpersonal and team skills • Conflict management • Decision making • Emotional intelligence • Influencing • Leadership 2. Project management information system 1. Change requests 2. Project management plan updates • Resource management plan • Schedule baseline • Cost baseline 3. Project documents updates • Issue log • Lessons learned register • Project team assignments 4. Enterprise environmental factors updates Inputs, Tools & Techniques, Outputs
  5. 5. Coincides with PMBOK 9.5 9.5 Manage Team Project Management Plan Enterprise/Orga nization • Resource management plan • Enterprise environmental factors • Organizational process assets Project Documents Project Documents Manage Team 4.6 Perform Integrated Change Control Enterprise/Orga nization Project Management Plan • Enterprise environmental factors update • Change requests 9.4 Develop Team 4.5 Monitor and Control Project Work • Team Performance Assessments • Work Performance Reports • Issue Log • Lessons Learned Register • Project Team Assignments • Team Charter • Issue Log • Lessons Learned Register • Project Team Assignments • Resource management plan • Schedule baseline • Cost baseline
  6. 6. Overview Coincides with PMBOK 9.5 Manage Team Managing the project team requires a variety of management and leadership skills for fostering teamwork and integrating the efforts of team members to create high- performance teams. Team management involves a combination of skills: • Special emphasis on communication • conflict management • Negotiation • leadership
  7. 7. Manage Team - Inputs Coincides with PMBOK 9.5 Project Management Plan Project management plan components include but are not limited to the resource management plan. The resource management plan provides guidance on how project team resources should be managed and eventually released.
  8. 8. Coincides with PMBOK 9.5 Project Documents Project documents that can be considered as inputs for this process include: • Issue Log • Lessons learned register • Project team assignments • Team charter Manage Team - Inputs
  9. 9. Coincides with PMBOK 9.5 Work Performance Report Work performance reports are the physical or electronic representation of work performance information intended to generate decisions, actions, or awareness. Performance reports that can help with project team management include results from: • Schedule control • Cost control • Quality control • Scope validation Manage Team - Inputs
  10. 10. Coincides with PMBOK 9.5 Team Performance Assessments The project management team makes ongoing formal or informal assessments of the project team’s performance. By continually assessing the project team’s performance, actions can be taken to resolve issues, modify communication, address conflict, and improve team interaction. Manage Team - Inputs
  11. 11. Enterprise Environmental Factors The enterprise environmental factors that can influence the Manage Team process include, human resource management policies. Coincides with PMBOK 9.5 Manage Team - Inputs
  12. 12. Organisational Process Assets The organizational process assets that can influence the Manage Team process include: • Certificates of appreciation • Corporate apparel • Other organizational perquisites Coincides with PMBOK 9.5 Manage Team - Inputs
  13. 13. Manage Team - Tools & Techniques Coincides with PMBOK 9.5 Interpersonal and Team Skills – Conflict Management Successful conflict management results in greater productivity and positive working relationships. There are five general techniques for resolving conflict: • Withdraw/avoid - Retreating from an actual or potential conflict situation • Smooth/accommodate - Emphasizing areas of agreement rather than areas of difference • Compromise/reconcile - Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict • Force/direct - Pushing one’s viewpoint at the expense of others • Collaborate/problem solve - Incorporating multiple viewpoints and insights from differing perspectives
  14. 14. Manage Team - Tools & Techniques Coincides with PMBOK 9.5 Interpersonal and Team Skills – Decision Making Decision making involves the ability to negotiate and influence the organization and the project management team. Some guidelines for decision making include: • Focus on goals to be served • Follow a decision-making process • Study the environmental factors • Analyse available information • Stimulate team creativity • Account for risk.
  15. 15. Manage Team - Tools & Techniques Coincides with PMBOK 9.5 Interpersonal and Team Skills – Influencing Project managers often have little or no direct authority over team members in a matrix environment, their ability to influence stakeholders on a timely basis is critical to project success. Key influencing skills include: • Ability to be persuasive • Clearly articulating points and positions • High levels of active and effective listening skills • Awareness of, and consideration for, the various perspectives in any situation • Gathering relevant information to address issues and reach agreements while maintaining mutual trust
  16. 16. Manage Team - Tools & Techniques Coincides with PMBOK 9.5 Interpersonal and Team Skills Other Interpersonal and Team skills include: • Leadership • Emotional Intelligence
  17. 17. Manage Team - Tools & Techniques Coincides with PMBOK 9.5 Project Management Information System Project management information systems can include: • Resource management software • Scheduling software
  18. 18. Coincides with PMBOK 9.5 Change Requests When change requests occur as a result of carrying out the Manage Team process or when recommended corrective or preventive actions impact any of the components of the project management plan or project documents, the project manager needs to submit a change request. Change requests are processed for review and disposition through the Perform Integrated Change Control process. Manage Team – Outputs
  19. 19. Coincides with PMBOK 9.5 Project Management Plan Updates Any change to the project management plan goes through the organization’s change control process via a change request. Components of the project management plan that may require a change request for the project management plan include: • Resource management plan • Schedule baseline • Cost baseline Manage Team – Outputs
  20. 20. Coincides with PMBOK 9.5 Project Document Updates Project documents that may be updated as a result of carrying out this process include: • Lessons learned register • Project schedule • Project team assignments • Resource calendars • Team charter Manage Team – Outputs
  21. 21. Coincides with PMBOK 9.5 Enterprise Environmental Factors Enterprise environmental factors that are updated as a result of the Manage Team process include: • Input to organizational performance appraisals • Personnel skill Manage Team – Outputs

Hinweis der Redaktion

  • This process is performed throughout the project.
  • Project managers should provide challenging assignments to team members and provide recognition for high performance.
    The project manager needs to be sensitive to both the willingness and the ability of team members to perform their work and adjust their management and leadership styles accordingly.
  • Issue log - Issues arise in the course of managing the project team. An issue log can be used to document and monitor who is responsible for resolving specific issues by a target date.
    Lessons learned register - Lessons learned earlier in the project can be applied to later phases in the project to improve the efficiency and effectiveness of managing the team.
    Project team assignments - Project team assignments identify the team member roles and responsibilities.
    Team charter -The team charter provides guidance for how the team will make decisions, conduct meetings, and resolve conflict.
  • The information from performance reports and related forecasts assists in determining future team resource requirements, recognition and rewards, and updates to the resource management plan.
  • Sources of conflict include scarce resources, scheduling priorities, and personal work styles.
    Team ground rules, group norms, and solid project management practices, like communication planning and role definition, reduce the amount of conflict.

    When managed properly, differences of opinion can lead to increased creativity and better decision making.

    Conflict should be addressed early and usually in private, using a direct, collaborative approach. If disruptive conflict continues, formal procedures may be used, including disciplinary actions.

    Different project managers may use different conflict resolution methods. Factors that influence conflict resolution methods include:
    Importance and intensity of the conflict
    Time pressure for resolving the conflict
    Relative power of the people involved in the conflict
    Importance of maintaining a good relationship
    Motivation to resolve conflict on a long-term or short-term basis
  • Emotional intelligence is the ability to identify, assess, and manage the personal emotions of oneself and other people, as well as the collective emotions of groups of people.

    Leadership is the ability to lead a team and inspire them to do their jobs well. It encompasses a wide range of skills, abilities and actions.
  • Resource Management Plan - The resource management plan is updated to reflect actual experience in managing the project team.

    Schedule baseline - Changes to the project schedule may be required to reflect the way the team is performing.

    Cost Baseline - Changes to the project cost baseline may be required to reflect the way the team is performing.
  • Issue log - New issues raised as a result of this process are recorded in the issue log.
    Lessons learned register - The lessons learned register is updated with information on challenges encountered and how they could have been avoided as well as approaches that worked well for the managing the team.
    Project team assignments - If changes to the team are required, those changes are recorded in the project team assignments documentation.

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