1. DAVID J. MAES
1004 Chambers Ct Apt 312
Aurora, CO 80011
Home Phone (720) 620-0950
djmaes1@gmail.com
CAREER PROFILE:
BringingTeam Leadership Skills in Position of Customer Service Representative for a company that offers
opportunities for growth and advancement.
SUMMARY OF QUALIFICATIONS:
 Customer Service Representative
 Front Desk Receptionist
 Polite
 Switchboard Experience
 Supervisory Skills
 Word Perfect 5.0,5.1
 MS 7/Data Entry
 Honest
 Self-Motivated
 Assistant Management
 Flexible
 Administration/ Clerical
 Assertive/Punctual
 Ten Key by Touch/Outlook
 Professional
 Business and Sales Consultant
 Punctual
 Adult Youth Correction Officer
 Fair Spanish Speaking Translation
 Dependable
 Youth/Adult/Employment Counselor
 Human Resource/EEOC
 JTPA Certified/Government
 Youth/Adult Coordinator
 Federal Government
 Adult/Child CPR & First Aid 2013
PROFESSIONAL EXPERIENCE:
Kaiser Permanente Phone 303-614-1400
Service Associate/Appointment Setter 10/19/2015-12/16/2016
Duties were to provide the best customer service in health care; by assuring the caller was able to
get their health needs meet. Some included immediate medical attention to where the caller was
sent to a doctor, or nurse. Clinic appointments were set for health needs.
Terumo BCT (Gambro BCT) Phone: 303-232-6800
Production Assembler 11/2004-08/2008/08/2014-03/31/2015
Assembly building of the internal blood pathology unit parts for the Spectra machine, which is use in
many health areas for,blood separations, & collection example white blood cells, red blood cell.
MYRIDDIAN Phone 866-991-7052 10/7/2013/04/14/2014
Call center customer care for members for Kaiser Permanente Health in Medicare benefits,
handling all needs to guide lines of the HIPPA grid. California team/ Contract temporary work
Reserve Casino Hotel Phone 303-582-0800 10/2012 10/28/2013
Central City, Colorado, GSO/Security
Guest Services in all aspects of casino/ hotel assistants. Transportation of high dollar amounts in
the casino to various departments. Safety of all with trained as the medical responsive if needed.
AutoZone Phone 303-659-6900/ 06/2011-12/28/2012
Customer Service in retail & commercial accounts with parts delivery of auto parts along with inside
retail Counter sales with outside sales and closing store duties .Training new employees to the store from
upper management team coming in. Data entry on Account sales in to register.

2. DAVID J. MAES page 2
1004 Chambers Ct Apt 312
Aurora, CO 80011
Home Phone (720) 620-0950
djmaes1@gmail.com
EDUCATION:
Metropolitan State College, Denver, Colorado Denver Mayors Educational Services, Denver, Colorado
Psychology Criminal Justice, 1995-1997 English Grammar, Management, 1995
Parks Junior College, Thornton, Colorado, Adams City High School, Commerce City, Colorado
Business Administration/Computer Sciences Graduate, 1981
Community College OfDenver,
Certificate of CompletionBus 290 Sales December, 2002 Retail Manager Wal-Mart
PROFESSINAL LICENSE /CERTIFICATIONS
State of Colorado Gaming License Oct 2012-Oct 2014
CPR Adult/Child/Infant AED Certified First Aid June-2013-6-2014
TIPS Certified Alcohol Training Intoxication Awareness 2013
Denver Excise License/Funeral Escort Emergency Vehicle Operator 2000-2012
CUSTOMER SERVICE RELATED FIELD WORK & VOLUNTEER WORK &
EXPERIENCE.
SOS Staffing Fort Lupton Colorado July 27 2010
Administration Office work clerical answering phones shredding document some small
accounting duties. Some filing duties if available work was. Temporary hire.
American Lumpers PT, Data Entry ofvarious trucking co to a ledger & checks 05/2009-08/ 2010
Denver Area Youth Service/Denver Mayor Office (MOET) Non Profit 1990-1998
Manager, Supervisor Skills, Human Resources, Payroll, JTPA Certified
My Supervisor caseloads consist of 25-100 Clients.
Department Of Corrections Administration Corrections Officer Staff Support 1994-I 997
State of Colorado
United States Government AAFES 1980-1991
Rocky Mountain Arsenal/Warehouse
4 years call center with high quality experience in high & low volume calls inbound &
outbound. Also face to face guest service .
VOLUNTEER WORK
Adams County School District #14
District Accountability Advisory Committee 1996-2006
District Accountability, Co-Chair Officer 2002-2006
Advisory to School Board Members: Duties policy review,
Interviews for new administration Staff, included Principals,
Assistant Superintendent, and Charter Schools Applications Review 2009-2010
Campaign Assistant Adams District House 32
Bob Martinez: Help reelect 2 terms into State Colorado House of Representative1990-1994&1994-1998
Val Vigil: Help reelect 2 terms into State Colorado House of Representative 1998-2002&2002-2006
REFERENCES: Provided Upon Request