1. David A. Lytle
P.O. Box 1202
Bourbonnais, IL 60914
Phone: 805-268-5927
Email: bigdavelytle@yahoo.com
LinkedIn Profile Available
OBJECTIVE
Service Writer/Advisor/Manager
I am a motivated, honest, reliable individual who enjoys working with people. I have expertise
evaluating automotive businesses and advising them on how to become more profitable. I look forward
to communicating with you further about my qualifications.
EXPERIENCE
May 2015-Present Rod Baker Ford Plainfield, IL
Service Manager
 Build team atmosphere
 Coach service advisors
 Motivate technicians and advisors
 Market business to existing and new customers
 Assign, route and monitor work within the shop to maximize productivity and customer satisfaction
 Monitor and respond appropriately to customer service needs to ensure maximal satisfaction
 Write, monitor and study reports to ensure maximal productivity, use of shop resources and
profitability
 Parts inventory control
 Train, supervise and monitor all employees in the appropriate policy and procedures
 Write policy and procedures
 Ensure maximal communication flow between the customer and employee for maximal customer
satisfaction and business growth
 Process extended warrenty claims
 Maintain, motivate and strive for an above average customer service index score
 Create, maintain and control employee retention
 Communicate goals, vision and new innovative ideas to the owner and general manager of the
business.
 Assess service department’s strengths, weaknesses, opportunities and threats.
August 2014-April 2015 David Bruce Toyota/Cadillac Bourbonnais, IL
Service Manager
 Raised monthly gross profit over previous years
 Made improvements in customer service index
 Marketed service department to existing and new customers
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2. David A. Lytle
P.O. Box 1202
Bourbonnais, IL 60914
Phone: 805-268-5927
Email: bigdavelytle@yahoo.com
LinkedIn Profile Available
 Worked with management team to better improve costs and service
 Completed GM and Toyota training courses
May 2014-August2014 David Bruce Toyota/Cadillac Bourbonnais, IL
Service Writer
 Welcomed customers to service department
 Advised customers of recommended factory service and vehicle needs
 Learned to open and close service repair orders in Reynolds and Reynolds in two weeks
 Handled customer issues as they arose
February 2014-May 2014 Winonemedia Plainfield, IL
Sales Account Representative
 Addressing website optimization issues for small business
 Acquire new customers and maintain service
 Advise clients on needed website change for optimum searchabiltiy
September 2011-February 2014 Mr. Transmission Crest Hill, IL
Service Manager
 Increased sales from $390,000 to $500,000 + for two years
 Sell automotive service work
 Manage employees
 Schedule all work
 Estimate repair work
 Solve customer issues or complaints
 Order parts and handle inventory
 Handle warranty claims
September 2009- August 2011 Auto Professionals Santa Maria, CA
Service Manager
 Sell automotive service work
 Maintain sales revenues while decreasing overhead costs
 Schedule all work
 Solve customer issues or complaints
 Order parts and handle inventory
 Handle warranty claims
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3. David A. Lytle
P.O. Box 1202
Bourbonnais, IL 60914
Phone: 805-268-5927
Email: bigdavelytle@yahoo.com
LinkedIn Profile Available
2005-2007 AAMCO Transmissions Las Vegas, NV
Owner/Manager
 Acted as Service Manager/Owner
 Increased sales from $654,000.00 to $976,000.00 annually
 Managed day to day operations in their entirety
 Implemented training course for all employees to increase profitability
 Developed policies and procedures for employees
1995-2005 Masters Auto Repair Pahrump, NV
Owner, Manager
 Started business in 1995
 Developed business from the ground up
 From $0.00 to $200,000.00 per year revenues
EDUCATION
 1982 Graduated Johnsburg High School
 1983 Graduated Lincoln Technical Institue, Diesel Truck Technician
 1983-Present Graduated various Automotive Technician and Management Continuing Education
Classes
INTERESTS
Scuba diving, Hiking, Camping, Boating and Outdoor Adventures.
References available upon request.
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