This document is David Jenner's resume. It summarizes his work experience in customer service, sales, and web development roles. It also lists his education and technical skills, including building websites using WordPress and teaching himself front-end development. Currently, David is seeking a permanent role in technical support and has experience troubleshooting devices and resolving customer issues.

1. 07752444377 | Bournemouth | david.a.jenner@gmail.com | LinkedIn - davidjenner6
DAVID JENNER
07752444377 | Bournemouth | david.a.jenner@gmail.com | LinkedIn - davidjenner6
Work Experience
In-Store Development
Executive
Samsung Mobile UK
Part Time | Temporary
Bournemouth, BH8 9UZ
26th
Nov – Present
Developing business and sales for Samsung products in aThree Mobile store,
providing expert help and product knowledge for the general public.
Looking to develop this into a long-term position within IT and Telecoms.
§ Building a rapport with all customers that come into the store.
§ Providing in-person help and support for a range of technical queries.
§ Generating more sales of Samsung products in-store for the region.
Customer Service Admin
Pennon Water Services
Full Time | Temporary
Poole, BH11 8NX
10th
May 17 – 8th
Sept 17
Representing Bournemouth Water and South West Water Business, involving
support with their billing and water usage.Working in their retail team alongside
the wholesalers, later moving to an admin role to help clear a backlog of cases.
Temp position ceased due to reduced backlog of workload.
§ Successfully pinpointed an area in the system that was not functioning.
§ Helping clients to setup online account to manage their bills online.
§ Updating client details on Customer Relation Management Software.
Self-Employed Developer
BWR Web Design
Part Time
2013 – Present
I created this company to help small to medium sized businesses improve their
online presence so they have a modern website that works across a range of
devices. Ongoing commitments are handled outside of work hours and will not
impact full-time employment.
§ Building WordPress websites for a range of clients around the UK.
§ Troubleshooting technical issues on the server and their websites.
§ building their online presence, communication and mobile usability.
Customer Service Rep
Liverpool Victoria
Full Time | Temporary
Bournemouth, BH1 2NF
17th Aug 15 - 6th Nov 15
Providing a high level of customer service renewing customers’ motor
insurance policies along with any changes they need to make.This can include
adding, amending or removing driver details, updating credit card or vehicle
details, taking payments for their renewal quotations and cancelling auto-
renewal policies. Temp position ended, then freelanced as BWR Web Design.
Currently working a temp role with Samsung in a Three Mobile store and looking for a permanent entry level role
as a Technical Support or IT Support Technician in Bournemouth. This would ideally be a role which builds on
previous experience and what I have taught myself about networking and web development. Salary £16-18K.

2. 07752444377 | Bournemouth | david.a.jenner@gmail.com | LinkedIn - davidjenner6
Office Assistant
Concise Group Media Design
Full Time | Permanent
London, NW6 5AY
15th
Feb 12 – 30th
Jan 15
Ensuring technical equipment needed for business events around the world was
in place ready to use, including Barcelona and Hong Kong.Working alongside the
marketing team researching companies and with the development team testing
iPad applications before the event. Left to study and travel in Asia due to lack of
progression, then worked at LV=.
Education
University of Creative Arts
Arts University Bournemouth
Poole High School
BA (Hons) Graphic Communication (2:2) | Farnham | 2008-2011
§ Completed a 3-year degree specialising in graphic design and branding.
§ Designing a range brands and packaging using Adobe Creative Suite.
Foundation in Art and Design Level 4 (Pass) | Poole | 2007–2008
A Levels:Art - C, ICT - D | GCSEs – 5 A-Cs inc. Maths, English | 2001 – 2007
Google | The Online
Marketing Fundamentals
Digital Garage July 2017
The Digital Garage course consists of 23 modules covering a wide range of
subjects from marketing fundamentals: search, email, social media, display, video,
e-commerce, geo-targeting and analytics. Online course done in my spare time.
International House Bangkok
TEFL Scotland
Arts University Bournemouth
St. John's Ambulance
Certificate in English LanguageTeaching | March – April 2015
Teach English as a Foreign Language | London | Nov 2014
Dreamweaver/Photoshop short course
First Aid at Work | Poole | June 2015
Technical Customer Support
Wireless Digital Solutions
Global for Tesco Mobile
Full Time | Permanent
Poole, BH12 5AG
10th
Oct 11 – 30th
Jan 12
High pressure role where I efficiently diagnosed the root of the customers’
technical issues. I demonstrated my strong passion for mobile technology,
learning the ins and outs of all the latest devices, and improving their
instruction guides. Left for the job at Concise Group Media Design in London.
§ Troubleshooting technical issues on a range of mobile devices.
§ Fixing issues relating to the hardware, software and internet.
§ Managing customer issues efficiently while remaining calm.
Technical Skills
§ I’ve built up a business in my spare time over 4 years
where I’ve taught myself to develop websites using
WordPress as a content management system.
§ I taught myself front-end development code for my
client’s websites usingYoutube and Codecadamy.
§ I’ve also been teaching myself more ways of improving
websites with SEO and Online Marketing with Google.
Additional Information
§ I’m a 1st degree black belt inTae-kwon-do, I have
been training for over 10 years and have helped
run children’s classes.
§ I’ve run half-marathons and similar lengths in my
spare time where I can a full-marathon with ease.
§ I like technology and subsequently have a more
than one of different devices and familiar with
different desktop and mobile operating systems.