A brief overview of how we help Healthcare organisations enhance patient & client care through an efficient and well supported workforce.

1. Enhancing Patient Care through an Efficient and Well Supported Workforce
Workforce Management Solutions

2. The Value of Experience
ComOps WFM
Founded in 1972
ComOps’ Workforce
Management Solutions are built
on a simple premise: best fit,
lowest cost, least risk
Leading edge functionality
Delivering a competitive
advantage through technology
Branches in Australia and New
Zealand
Quality Accredited Company
Government Endorsed Supplier
Microsoft Gold Partner
Selected WFM Clients

3. Integrated Workforce Management
Microster Base including
Costing Engine
Attendance Management
Employee Self Service
Analytics
Mobility – MyRoster
Fatigue Management
Satellite
Activity/Task Manager
Occupational Health and
Safety
Learning Management
The ComOps Workforce
Management solution suite is
made up of 10 modules;

4. Integrated Workforce Management
Microster Workforce Management
Permanent, Casual, and Contract
Resources (including VMOs)
Overtime Management
Leave Management
Absence Management
Attendance Management
Fatigue Management
What-if Modelling
Analytics

5. Microster Workforce Management
Award Interpretation Time & Attendance
Microster has an optional Time and Attendance
module that can be integrated with most access
control systems (proximity and biometric devices)
Attendance can be tracked with tolerance thresholds
to monitor planned versus actual attendance and
integrated to payroll

6. Microster Workforce Management
Self Service Self Rostering
Leave Planning

7. Microster Workforce Management
Budget Management Automated Timesheets
The Roster Builder module is designed for
planning rosters
These planned rosters can then be saved
as Live rosters for What-if Analysis
Actual rosters worked can be tracked to
compare the Planned versus Actual
versus Budget rosters

8. Microster Workforce Management
HR & Payroll Integration Model Microster Mobility ”MyRoster”
The Microster Mobility
application allows employees
to view their published
rosters, clock in/out of the
workplace, and review any
messages regarding changes
to their roster on mobile
devices; such as smart phones
and tablets
MICROSTER SYSTEM
Triggered, manual or autoscheduled
Grades,
Rates &
Calendars
Organisation
Delegations
Employee
Details
Training,
Skills Leave

9. Automated Scheduling v Manual Scheduling
Benefits of Workforce Management Solutions
0%
25%
50%
75%
100%
Schedulilng accuracy
(Schedules that don’t
require modification)
Workforce capacity
utilization
Time and attendance
system is integrated
with schedulilng system
WFM software
integrated with payroll
or other core HR
systems
WFM data is intgrated
with business
perfomance data
Individual and team
performance data used
in scheduling
Percentageofrespondents,n=163
Automated
Scheduling
Manual
Scheduling
86%
79%
84%
78%
73%
20%
66%
28%
46%
15%
44%
23%
Source: Aberdeen Group, June 2012

10. Benefits of Workforce Management Solutions
Efficiently and accurately allocate part time, full time, casuals, contractors & Multi contract staff,
ensuring correct resource allocation with the right skills mix and the right number of resources
required to enhance patient care
Map data interface across dependant systems such as Patient Dependency and HRIS Systems
to enable continuous alignment of workforce to clinical workload requirements
Build rosters with fatigue, cost, budget and need in mind further enhancing safety and care for
staff and patients
Reduce time to plan and allocate staff to cater for day to day operations so highly qualified and
skilled staff can focus on patient care and service level requirements, instead of creating and
managing manual rosters, budgets, forecasts and shift placements
Reduced Payroll and HR administration costs by automating the interface of actual time worked
with allowances / shift changes / overtime etc, with an Audit trail on all rostered hours from
budgeting to planning to actual
Virtually unlimited award and EBA interpretation inclusive ensuring full compliance and accurate
payroll
Microster for Health Can Help Organisations Balance Costs with Quality Care
Complex Rostering Realised and the elimination of white boards and spread sheets
Enhancing patient care through an efficient and well supported workforce

11. Contact Details
Thank you for your interest in Microster and the ComOps WFM Suite
To learn more about how ComOps can help your organisation save
costs, time and effort whilst improving patient care and worker
satisfaction, please contact ComOps’ Healthcare specialist today
David Batson
Client Executive – Healthcare
ComOps Workforce Management Solutions
Ph: 1300 853 099 (ext 2056)
Mob: +61 403 513 355
Email: david.batson@comops.com.au
www.comopswfm.com
AUS: 1300 853 099 | NZ: 0508 266 677 | INT: +61 2 9923 8000
SYDNEY | MELBOURNE | BRISBANE | NEWCASTLE | AUCKLAND