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Effective Digital Marketing Techniques for the SME presented to:  E-business 2008 Conference - The National B2B Centre 25 th  September 2008 Dave Chaffey, Marketing Insights Limited www.davechaffey.com/presentations www.davechaffey.com/MyBooks
About Dave Chaffey guru  ‘ a religious leader or teacher in the Hindu or Sikh religion or, more generally, a person who is respected for their knowledge of a particular subject and who gives advice ’ Clients include 3M, BP, CIPD, Euroffice, HSBC,  IDM, Intel, Mercedes-Benz, Siebel and Tektronix.  Analyst at  www.e-consultancy.com .  E-marketing consultant at  www.cScape.com . E-marketing trainer and consultant ,[object Object],[object Object],[object Object],[object Object],Visiting lecturer at leading  UK business schools ,[object Object],[object Object],[object Object],Author of 6 best-selling business books Recognised by the CIM in 2004 as one of 50 people who have ‘shaped the future of marketing’ and by DTI in 2005 as a key contributor to the development of UK E-commerce in the last 10 years An e-marketing “guru”! www.davechaffey.com
Your Toolbox – what really matters? Source: E-consultancy Guide to Managing Digital Channels
Agenda – what really matters: 16 Practical Tips  Goals, Bounce rates 2. Analytics Bounce rates, inbox  4. Email Marketing OVP/Branding 3. Landing Pages SEO, AdWords 1. Search Engine Marketing Watch out for… Digital Marketing Tips
1. Search Engine Marketing Search Engine Optimisation (SEO) Paid Search Marketing = Google AdWords
SEM = Google marketing! Tip : Check you are investing according to usage of search engines in each country But remember that less popular engines may give better ROI since lower cost per click
Introducing Search Engine Marketing.  SEM = SEO + PPC Paid listings -   Pay Per Click (PPC) Natural or organic listings - Search engine optimisation (SEO)
What are the ranking factors affecting position in Google? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tip #1. Use the Google Keyword tool to perform demand-gap analysis  Free search tools  www.davechaffey.com/seo-keyword-tools   https://adwords.google.com/select/KeywordToolExternal
Practice Ethical “White Hat” SEO or else…  example of a link-buying penalty
Which SEO ranking factors should I focus on? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],See  http://www.seomoz.org/article/search-ranking-factors
Tip #4. Controlling your messaging in the search results page Paid listings -   Pay Per Click (PPC) Natural or organic listings - Search engine optimisation (SEO) <title> </title> tags <meta name=“description = > tags Or Snippets from page Or  www.dmoz.org   NB  Meta name=“keywords” NOT used by Google
Check your brand messaging Practical tip To evaluate use search syntax: site:domain.com + <keyphrase>
Tip #5 Use footer links and  primary nav for SEO Current accounts page Home page Tip: Ensure primary and secondary  Navigation labels include keyphrases within anchor text
Tip #6. Create link-bait?
Tip #7. Monitoring online influencers  & partners: - Your own - Competitors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tip #8 Use Google Webmaster tools ,[object Object],[object Object],[object Object],[object Object],Practical Tip : Essential to use: relevant anchor text for linking pages within copy
Tip #9. Monitor and improve drivers of  Quality Score for paid search Tip:  Check a selection of your Quality scores and relevance for keywords within AdWords Ad Groups Terms: CTR =  Clickthrough rate Ad text relevance =  Match of headline and description to search term Keyword relevance =  Match of triggering keyword to search term
 
How is an Ad Group Structured? https://adwords.google.com/support/bin/answer.py?answer=6106   What are my controls? Daily budget Where, when ads displayed Google Network Number of ad groups Triggering keywords Keyword match type Max CPC bids Copy
Good campaign structure leads to relevant ads leading to good quality score
2. Analytics Tuning Google Analytics
 
Tip #10 Reduce your bounce rate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],20% = Great 40% = OK 60% = Spam
Tip #6 - tune your  www.google.com /analytics  setup ,[object Object],[object Object],[object Object],[object Object],http://www.epikone.com/landing_page.php?utm_campaign=fall-sale &utm_medium=banner &utm_source=boston.com&utm_content=text-only  The search term purchased (if you’re buying keywords).  This is not always used and is NOT included in the above example. utm_term The version of the ad (used for A/B testing). You can identify two versions of the same ad using this variable. utm_content Who are you partnering with to push your message. A publisher, or for paid search Google, Yahoo, Live Search,  utm_source Media channel (i.e. email, banner, CPC, etc).  What is the ‘distribution method’ that is used to get our message out to our clients? utm_medium The name of the marketing campaign, e.g. Spring Campaign.  utm_campaign Meaning Variable
3. Landing pages Proving your not a dog
Persuasion through substantiation ,[object Object],[object Object],[object Object],[object Object],www.euroffice.co.uk
Tip #11. Defining your OVP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Does your message stand out? http://www.useit.com/alertbox/banner-blindness.html
Examples of Nielsen’s tests
Amazon exploits top-left, top-right Source: Etre ( www.etre.com )
Tip #12 Answering visitors questions  Outcomes + OVP Run-of-Site Signup Customer-centric copy Questions answered
Tip #13. Use run-of-site Sign-up and OVP messages OVP = Online Value Proposition
Action Scent Trail Value Scent Trail Persona Scent Trail Credibility Scent Trail
Tailored campaign landing pages https://www.bankofscotland.co.uk/corporate/day-to-day-banking/accounts/corporate-premium-deposit-account/index.html   https://corporate.bankofscotland.co.uk/CPDA
4. Email marketing Are you a spammer? Email template design
Tip #14. Get delivered  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Spam Filter examples (5 or 15 points = SPAM) See  http://spamassassin.apache.org/tests.html   See  http://office.microsoft.com/en-gb/help/HA010450051033.aspx
Use a content diagnostic tool :  Lyris E-mail Adviser See also  Sitevista.com  and  Browsercam.com
Tip #15. Get seen!  Beware image blocking
Using eyetracking research  to inform Email design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Need to deliver Scannability and Skimmability
What makes email recipients click?
Effective E-mail response example  Tip #16. Build the creative and copy around the calls-to-action
Thank you! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Practical Digital Marketing for SMEs

  • 1. Effective Digital Marketing Techniques for the SME presented to: E-business 2008 Conference - The National B2B Centre 25 th September 2008 Dave Chaffey, Marketing Insights Limited www.davechaffey.com/presentations www.davechaffey.com/MyBooks
  • 2.
  • 3. Your Toolbox – what really matters? Source: E-consultancy Guide to Managing Digital Channels
  • 4. Agenda – what really matters: 16 Practical Tips Goals, Bounce rates 2. Analytics Bounce rates, inbox 4. Email Marketing OVP/Branding 3. Landing Pages SEO, AdWords 1. Search Engine Marketing Watch out for… Digital Marketing Tips
  • 5. 1. Search Engine Marketing Search Engine Optimisation (SEO) Paid Search Marketing = Google AdWords
  • 6. SEM = Google marketing! Tip : Check you are investing according to usage of search engines in each country But remember that less popular engines may give better ROI since lower cost per click
  • 7. Introducing Search Engine Marketing. SEM = SEO + PPC Paid listings - Pay Per Click (PPC) Natural or organic listings - Search engine optimisation (SEO)
  • 8.
  • 9. Tip #1. Use the Google Keyword tool to perform demand-gap analysis Free search tools www.davechaffey.com/seo-keyword-tools https://adwords.google.com/select/KeywordToolExternal
  • 10. Practice Ethical “White Hat” SEO or else… example of a link-buying penalty
  • 11.
  • 12. Tip #4. Controlling your messaging in the search results page Paid listings - Pay Per Click (PPC) Natural or organic listings - Search engine optimisation (SEO) <title> </title> tags <meta name=“description = > tags Or Snippets from page Or www.dmoz.org NB Meta name=“keywords” NOT used by Google
  • 13. Check your brand messaging Practical tip To evaluate use search syntax: site:domain.com + <keyphrase>
  • 14. Tip #5 Use footer links and primary nav for SEO Current accounts page Home page Tip: Ensure primary and secondary Navigation labels include keyphrases within anchor text
  • 15. Tip #6. Create link-bait?
  • 16.
  • 17.
  • 18. Tip #9. Monitor and improve drivers of Quality Score for paid search Tip: Check a selection of your Quality scores and relevance for keywords within AdWords Ad Groups Terms: CTR = Clickthrough rate Ad text relevance = Match of headline and description to search term Keyword relevance = Match of triggering keyword to search term
  • 19.  
  • 20. How is an Ad Group Structured? https://adwords.google.com/support/bin/answer.py?answer=6106 What are my controls? Daily budget Where, when ads displayed Google Network Number of ad groups Triggering keywords Keyword match type Max CPC bids Copy
  • 21. Good campaign structure leads to relevant ads leading to good quality score
  • 22. 2. Analytics Tuning Google Analytics
  • 23.  
  • 24.
  • 25.
  • 26. 3. Landing pages Proving your not a dog
  • 27.
  • 28.
  • 29. Does your message stand out? http://www.useit.com/alertbox/banner-blindness.html
  • 31. Amazon exploits top-left, top-right Source: Etre ( www.etre.com )
  • 32. Tip #12 Answering visitors questions Outcomes + OVP Run-of-Site Signup Customer-centric copy Questions answered
  • 33. Tip #13. Use run-of-site Sign-up and OVP messages OVP = Online Value Proposition
  • 34. Action Scent Trail Value Scent Trail Persona Scent Trail Credibility Scent Trail
  • 35. Tailored campaign landing pages https://www.bankofscotland.co.uk/corporate/day-to-day-banking/accounts/corporate-premium-deposit-account/index.html https://corporate.bankofscotland.co.uk/CPDA
  • 36. 4. Email marketing Are you a spammer? Email template design
  • 37.
  • 38. Spam Filter examples (5 or 15 points = SPAM) See http://spamassassin.apache.org/tests.html See http://office.microsoft.com/en-gb/help/HA010450051033.aspx
  • 39. Use a content diagnostic tool : Lyris E-mail Adviser See also Sitevista.com and Browsercam.com
  • 40. Tip #15. Get seen! Beware image blocking
  • 41.
  • 42. What makes email recipients click?
  • 43. Effective E-mail response example Tip #16. Build the creative and copy around the calls-to-action
  • 44.